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Reviews of Caprici Beach Hotel & Spa

4 out of 5
Caprici Beach Hotel & Spa
Passeig Maritim, s/n, Santa Susanna

Reviews

8.0

Very good

Rating 10 - Excellent. 45 out of 143 reviews" "
Rating 8 - Good. 63 out of 143 reviews" "
Rating 6 - Okay. 19 out of 143 reviews" "
Rating 4 - Poor. 12 out of 143 reviews" "
Rating 2 - Terrible. 4 out of 143 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Romano

Stayed 2 nights in Jun 2023
Response from Reservas on 24 Jun 2023
Gracias por tu puntuación. Gracias y saludos

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have been coming to the caprici for 8 years and we love everything about it
Stayed 10 nights in Jul 2022
Response from Reservas on 21 Jul 2022
Delighted! Thank you.

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was spot on with easy access to many things/places. Staff were lovely and work hard and long hours. The hotel food can be improved as didn’t find the food for dinner very good and enjoyed the bar food more.
Stayed 9 nights in Jun 2022
Response from Reservas on 14 Jun 2022
Thank you for your comments we note. Greetings.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Family holiday for single mum
We loved the location near the beach and train station. We loved the hotel and the pool. Mum and 2 kids.
Stayed 7 nights in Oct 2019
Response from Reservas on 24 Oct 2019
Muchas gracias por alojarse con nosotros, sus comentarios son muy importantes. Saludos

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Property is located in a prime location right on the beach. Rooms are very small, with very small beds. What they call a double bed seems to be smaller than american twin size bed. They say that the room will sleep 3-4, but it is only for two. They do have a small sleeper sofa - that will fit one additional person in such room, maybe ok for one child. Room service works on their tight schedule, they enter the room when it is convenient for them. Food is ok, not a great variety, all beverages at extra cost except during breakfast time. Pool not too big, but supposed to be expanded for next year. Staff will not go out of their way to accommodate you. It took only three trips to the reception desk to ask for additional bed sheets ( for some reason the phone in the room also did not work ). Beach area does not have any shaded areas, the entry into the water is shallow only for a short distance and then it gets deep, not ideal for smaller children.
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Very dangerous place the floor all through the hotel had tiles on an steep incline, my husband is disabled and if I had not caught him a few times would have fallen. I also kept forgetting that the floor inclined and nearly fell a few times very dangerous. No mention in hotel description that the hotel was separated from town but railway line had to get taxi every day Togo out as stairs to underground tunnel were not possible for my husband to do. 2 minutes taxi ride was €7 each way everyday. Food was very poor ate one meal there for dinner AND if you wanted any drink with dinner you had to pay for it EVEN water. Do not go to this hotel it completely spoiled our vacation.
Stayed 3 nights in Jun 2019

10/10 Excellent

Iudit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, nice staff, good food, clean. And the view was even better from our balcony than in the picture. I would definitely recommend it.
Stayed 7 nights in Aug 2018
Response from exp on 3 Sept 2018
Thanks for your feedback

10/10 Excellent

Jana, Pilsen, Czech Republic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday!
We have only minor notes what we would do better. Mainly the quality of food and drinks - ham, cheese and juices from powder are not ok for a hotel of such qualities. Otherwise great seafood and grill! Great hotel position next to the see, train and close to the bus station from and to the airport. The see is pretty rough for small children but there is nice little pool with 70cm of water which we really enjoyed.
Stayed 11 nights in Jun 2017

6/10 Okay

Gary, Wales

Liked: Cleanliness, staff & service
Great position right on the beach .
This hotel is more 3 stars that 4 stars . Wi Fi only free in the public areas. How old fashioned. The other 4 star hotels we stayed at in the region give free access in all areas just what you expect . No fridge in room, unless you pay extra and also pay for the room safe . That said, good food and pleasant staff so excellent value for money as the hotel was a lot cheaper than other hotels in the area. You must be a walker as the bars and restaurants are a stroll away but you are on the beach .

6/10 Okay

Verified traveller

Hotel close to the beach
It's what it is. A hotel by the beautiful beach. The beds were springy, old and very uncomfortable, hot tub was cold, wifi was only free in the lobby, an extra charge of course was added if you wanted in your room and it was full of all inclusive resort family people. If you are looking for a loud, resort style, buffet experience, do it up. For the price it was fine, but would definitely book elsewhere next time through Spain.

6/10 Okay

tina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Liliana, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Spanish holiday
it was wonderful, the hotel was very clean, staff very friendly and helpfull, great location, food was good and plenty

8/10 Good

Amarjit S.

Liked: Cleanliness
Disliked: Staff & service
frends
hotel was nice . i am not happy with staf they need more training.

8/10 Good

Joy G.

Liked: Cleanliness
Relaxing break
We read some pretty bad reviews of Hotel Caprici online and I was concerned about what the hotel would be like. I'll get the bad stuff out of the way first : The walls in this hotel are PAPER thin. It seems like the hotel is really loud and noisy but it's just that you can hear every single thing. However, I can't honestly say that this kept us awake or anything - although it did wake us in the morning sometimes. Our room was directly across from the elevator though which contributed to the problem with people waiting etc. The back of the hotel (where our room was) faces on to the train station so you can hear the train running. Again though, I very rarely noticed it, it's not terribly loud. I should note though that I am a heavy sleeper. The rooms are what I would call basic. Not a huge problem but you do notice the absence of little comforts...like a remote for the TV! The bed frames are metal and squeaky. They make the room feel bare and cold to be honest. Mattress is extremely firm. This was not a problem for me but I imagine it would be for some people. Wifi is an absolute nightmare. Only available in the public areas of the hotel, which is fine, but very hit and miss as well as being achingly slow. You have to go through an underground pass to get to the hotel from the train. Difficult if you have children, heavy cases or mobility issues as there are two sets of stairs. It was also completely flooded the day of our arrival which made it difficult to get through but no issues with it after that. The good stuff: Our room was spotless. And, aside, from the final day we were there, was cleaned while we were at breakfast so we would come back from breakfast to a clean room. I had read multiple times that bathrooms were small, dirty and did not provide hairdryers. Ours was very big, huge shower, absolutely spotless. There was a hairdryer provided. I thought breakfast was fantastic. There was so much choice, you wouldn't be stuck ever for something you could eat even if you're fussy. We didn't eat any other meals in the restaurant. Staff were, for the most part, friendly and helpful. I only had a minor issue with one person and I honestly think it was a language barrier more than anything. Fantastic location for the beach and the train. It is quite a walk to the town however, I have some mobility issues and found it was quite far. However, there is no need to go very far for shops, great restaurants and bars. The pool is not huge but I thought it was big enough. We got loungers without any trouble every day. The outdoor bar serves good food which I thought was very reasonably priced. All in all, I don't think there was a huge amount to complain about, although I'm not sure either that I would go back. As I mentioned, you do notice the lack of general comfort in the bedrooms, no little touches, just the bare minimum. The noise level is a big issue. But there is no reason to avoid the place that I can see really, it depends entirely on what you want from your hotel.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness
clean but basic, did get value for money.
Clean hotel close to train station for easy access into Barcelona. Good value with sea view rooms.

10/10 Excellent

Maren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Just in front of the sea, and very close to the train station. You have to cross a subway with stairs to get to the hotel, but is really worth for the price we paid, very pleasant stay

10/10 Excellent

Sunita, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel
Excellent staff and service, great food and swimming pool with excellent location for the beach, right on the doorstep which is ideal for young families! Worth going again, very nice family holiday.

4/10 Poor

Dejan, Brussels, Belgium

Disliked: Staff & service, room comfort
Not impressed, mass crowd hotel
Bad meals (we had breakfast and dinner) - the cheapest food you can buy and prepared almost like for the dogs, self service but very small bar so it's quite crowded and then everything gets very messy. Rooms ok, staff very apathetic. :D

8/10 Good

maria teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel agradable al lado del mar pero un poco alejado de la zona hotelera.Si se aparca bastante bien. El spa no es muy grande pero para un relax está bien. La piscina exterior está bien equipada con hamacas. El restaurante esta un poco justito para 4 estrellas y por la noche se agradece la actuación.
Stayed 1 night in Oct 2023

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Desastre Hoteles.com
El hotel es magnífico, primera línea real y la comida muy bien.Pueden reservar en la web. Les ruego que nunca mas RESERVEN con hoteles.com o expedía. Son un aunténtico DESASTRE.
Stayed 2 nights in Jun 2023
Response from Reservas on 4 Jul 2023
Gracias por tus comentarios esperoque vuestra estada fuera genial. Un saludo.

10/10 Excellent

PHILIPPE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super sejour
Super séjours l équipe de l hôtel au top de la réception en passant par les femmes de ménages et les cuisines une belle équipe super sympa Hôtel très propre très bien suivi En demi pension pas mal bon ca manque un peu de viande rouge ou blanche mais c est correct le petit déjeuner génial rien à dire y a de tout Seul petit défaut juste pour en mettre un C est bien français il n y a pas de glace type dame blanche banana spit etc Il y a que des glaces type magnum on a trouver ça dommage le soir face à la mer cela nous a manquer.
Stayed 2 nights in May 2023
Response from reservas on 30 May 2023
Cher client / Chère Cliente Tout d’abord, nous tenons à vous remercier du temps consacré à la mise en ligne de ce commentaire, pour notre établissement.Nous vous remercions énormément de mettre en valeur votre séjour parmi nous. Nous travaillons chaque jour dans le but d’améliorer la qualité de nos services, et vos commentaires constituent une base solide pour nous aider dans cette démarche.En espérant vous revoir bientôt.Nous vous présentons nos sincères salutations,La Direction – Hôtel Caprici Beach

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien derecho a ir con mascota todo perfecto
Stayed 1 night in May 2023
Response from Reservas on 6 Jun 2023
Gracia por tus comentarios y puntuación.saludos.

8/10 Good

Juan Antonio

Stayed 1 night in Apr 2023
Response from Reservas on 27 May 2023
Estamos encantados de que haya disfrutado su estancia con nosotros. Trabajamos para mejorar día a día, y sus comentarios son la base para ayudarnos a hacerlo posible. Esperamos que nos vuelva a visitar pronto.Reciba un cordial saludo,

4/10 Poor

Remco, Goirle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Zeer kleine familie kamer met te kleine bedden. Eten (avond en ontbijt) niet goed
Stayed 1 night in May 2023
Response from Reservas on 6 May 2023
Bedankt voor uw opmerkingen die we opmerken. Groeten.

6/10 Okay

Carmen

Liked: Cleanliness, staff & service
La atención del personal de recepción es excelente. No me gustó nada la gestión de horarios del comedor. La última hora de entrada es las 14:30, si entras a esa hora hay que correr para comer, a las 15 h ya retiran la comida
Stayed 5 nights in Sep 2022
Response from Revenue on 21 Sept 2022
Anotamos. Gracias.

8/10 Good

Corinne

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Literie confortable chambre climatisée Piscine et spa agréable accès direct à la mer Hôtel vieillissant
Stayed 2 nights in Aug 2022
Response from Revenue on 17 Aug 2022
Merci.

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la misma playa
La playa a ún paso del hotel ,cómodo para descansar unos días. Personal muy amable
Stayed 2 nights in Aug 2022
Response from Reservas on 9 Aug 2022
Gracias.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Reservas on 3 Aug 2022
Gracias

8/10 Good

Yoan

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Humide...
Séjour très agréable mais gros problème d'humidité dans la chambre toutes les affaires étaient carrément humide ..... La nuit a ete relativement désagréable de ce fait dommage pour ce type d'établissement....
Stayed 1 night in Jul 2022
Response from Revenue on 29 Jul 2022
Bonjour, nous ne savons pas que nous avons de l'humidité dans les chambres. Merci d'avoir dit écrire. Salutations.

10/10 Excellent

Laurids

Stayed 7 nights in Jul 2022
Response from Revenue on 15 Jul 2022
Gracias.

8/10 Good

Azzedine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Isabelle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Très bon séjour!
Stayed 2 nights in Jun 2022
Response from Reservas on 28 Jun 2022
Merci

10/10 Excellent

Roosa

Stayed 1 night in Jun 2022
Response from Reservas on 23 Jun 2022
Gracias por tu puntuacion. Saludos.

2/10 Terrible

Audrey

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Établissements correctes Demi pension honteux horrible on a rien mangé mon epoux et moi carafes d eau payante a 2e bien domage pour un Établissements 4 etoiles qui ne le merite pas a cause de ça mal bouffes intolérable on devrait etres rembourser de la demi pension on a payé une prestation qui ne le vaut pas du tout
Stayed 3 nights in Jun 2022
Response from Reservas on 13 Jun 2022
Bonjour, Nous avons un buffet avec une variété de plats et il y a aussi une cuisine ouverte. Merci et salutations.

10/10 Excellent

Héléna

Stayed 3 nights in May 2022
Response from Reservas on 30 May 2022
Gracias por tu puntuacion. Saludos.

8/10 Good

Andri

Stayed 1 night in May 2022
Response from Reservas on 23 May 2022
Gracais por tu puntuacion. Saludos.

8/10 Good

Miguel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Todo correcto vistas maravillosas
Stayed 2 nights in Apr 2022
Response from Reservas on 19 Apr 2022
Gracias por tus comentarios. Saludos.

4/10 Poor

Maria Pilar

Disliked: Room comfort
Htl indigno de 4 estrellas
Baño muy pequeño para ser un 4 estrellats . Nuestra habitación de las peores en orientació al tren , parking y salidas de humos de la cocina. No cambiaron sábanas ni gel en toda la semana. Spa cerrado por Covid pero no informado al hacer la reserva. Colas enormes en el desayuno si no bajas a las 9h. Parking hasta las 12h de la noche fuera del Htl si no , búscate la vida. Un fiasco la verdad. No volveremos .
Stayed 5 nights in Aug 2021
Response from Reservas on 30 Aug 2021
Gracias por tus comentarios. Anotamos. Saludos

10/10 Excellent

Laura

Stayed 1 night in Aug 2021
Response from Reservas on 16 Sept 2021
Gracias por tu puntuación . Saludos.

8/10 Good

Youssef

Travelled with family
🏝 séjour dans plage
Séjour moyen mais correct malgré un service minimum et hospitalité très limite l’atout majeur hôtel en bord de mer plage à proximité
Stayed 7 nights in Aug 2021
Response from Reservas on 30 Aug 2021
Merci pour tes commentaires. Les salutations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Reservas on 30 Aug 2021
Thank you for your comments. Greetings.

8/10 Good

Estrella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiene muy buena ubicacion a pie de playa, las habitaciones no son muy amplias y faltan algunos detalles para ser un 4 estrellaspero en general bien
Stayed 2 nights in Aug 2021
Response from Reservas on 27 Aug 2021
Gracias por tus comentarios. Anotamos. Saludos.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Pues todo ha ido bien excepto la habitación , solicite cama de matrimonio y se nos pusieron 2 camas individuales.
Stayed 1 night in Aug 2021
Response from Reservas on 24 Aug 2021
Gracias por tus comentarios. Lo sentimos que no tuviéramos disponibilidad de cama de matrimonio. Saludos.

4/10 Poor

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Hôtel front de mer situation idéale vous vous rendez à la mer en quelques secondes à pieds. Chambre sale à l’arrivée, de taille correcte mais assez vieillotte. Personnel agréable. Si vous venez vous reposer c’est raté, piscine de l’hotel qui ressemble à une garderie aucun transat de libre, musique à fond. Hôtels voisins qui mettent la musique à fond toute la nuit impossible de dormir. Le petit déjeuner est satisfaisant et varié, bon rapport qualité-prix.
Stayed 7 nights in Aug 2021
Response from Revenue on 18 Aug 2021
Merci pour tes commentaires. Nous marquons. Merci et salutations.

10/10 Excellent

Ester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Todo genial segun lo reservado volveremos seguro
Stayed 3 nights in Aug 2021
Response from Revenue on 24 Aug 2021
Gracias. Nos alegramos que hagáis pasado unas bonitas vacaciones. Saludos.

10/10 Excellent

Raphael

Stayed 6 nights in Aug 2021
Response from Revenue on 28 Sept 2021
Gracias por tu puntuación. Saludos.

8/10 Good

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Mini vacaciones
Referente a tema covid está bastante bien, sobretodo en comedor, aunque en zonas cerradas mucha gente sin mascarilla sobre todo extranjeros falta vigilancia. En la piscina se meten con flotadores y colchonetas y no hay tampoco vigilancia El desayuno y cena muy bien. El Chiringuito genial calidad precio. La ubicación genial cerca de la playa. Muy buena atención personal, sobretodo limpieza y camarer@s. No me importaría volver.
Stayed 4 nights in Aug 2021
Response from Revenue on 16 Aug 2021
Gracias por tus comentarios. Saludos.

8/10 Good

ABDALLAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beau séjour
Bon accueil, mais on ne nous a pas donné la bonne chambre ( nous avons réservé une privilage double room lit double) et on nous a donné une chambre lit jumeaux standard. Mais sinon la chambre est propre et le service de chambre est bien. L'hôtel est calme et comme sur la description avec une très belle vue sur mer. Le petit déjeuner est correct, salle calme, manque des vrai jus de fruits. Et le soir le buffet est correct mais pas trop varié. Le restaurant de la piscine n'était pas au top, la paella n'avait rien de son nom, c'était du riz de la cantine et la salade de chèvre était très pauvre en fromage ( de la tomate, de la salade verte et un petit morceau de fromage de chèvre ) Sinon on a passé un bon séjour
Stayed 3 nights in Jul 2021
Response from Revenue on 15 Jul 2021
Merci pour tes commentaires. Nous écrivons ces détails. Merci et salutations.