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Reviews of Luxury 2 bedroom condo by the beach

Luxury 2 bedroom condo by the beach
Santa cruz Huatulco, OAX

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 2 out of 7 reviews" "

8.8/10

Cleanliness

Reviews

2/10 Terrible

Carolyn B.

Disliked: Cleanliness
Terrible experience, no keys and not cleaned
We have stayed at many VRBO property's and never had an experience like this... We arrived to check in at 7:30 pm and had to look for the property as no one was there to greet us, when we did find the place it was locked not open as we had been told. We had to go back to the front gate and have them track down a property manager to get us a key, this took around half an hour. The manager "Freddy" arrived and then proceeded to tell us "the place had not been cleaned, and was not ready, apologizing saying he never knew we were coming". Floors were very dirty, all of the patio furniture was inside piled in the dining area, towels were hanging used in the bathroom, and dishwasher had dirty dishes in it, drinking water jug was half empty and open on the floor beside the garbage cans, old fruit on the counter....The manager did have someone clean the next day for 3 hours as my husband sat inside waiting. Lack of security, the door lock on the balcony was broken, we asked for it to be repaired, but this never happened on our stay...not great as there is no safe. We were provided a sealed jug of drinking water and some other supplies we requested from the owner, as well as a partial reimbursement for the first night. This experience was terrible, there seems to be a lack of good management and communication. We would suggest that management/owner reviews their arrival protocol and puts some checks in place as this is unacceptable on a VRBO platform. Regards Carolyn and Dennis
Stayed 13 nights in Nov 2023
Response from VrboOwner on 21 Nov 2023
The property was clean, however due to a mix up (for which we apologised and provided a partial reimbursement) the maintenance crew had been in that day and left footsteps on the floor etc. A deep clean was performed the next morning. The guests used our clean towels to clean the footsteps of the maintenance crew. The guests were demanding and trying to get the most money out of me for an inconvenience that lasted one evening. We provided supplies free of charge as well as a partial refund to apologised for the mix up, but they asked for more. They complained about lack of ice while the ice bucket was full. They complained about lack of drinking water while the water filter was working. They were rude and demanding throughout and I would not recommend renting to these guests.

10/10 Excellent

Lucia L.

Liked: Cleanliness
Fantastic location, roomy condo overlooking one of pools
We were super thrilled with the generous size of this condo for our family of 5. It was an extra bonus that the balcony (also very well sized) overlooked one of the smaller pools. The home was simply decorated. Had all the kitchen amenities but could have used some sharper knives. 'Check in' was awkward as there really is no place to check in. We had no idea that the condo had already been unlocked for us. We had to get our taxi driver to call the manager contact we had to find out what to do. Besides that everything else was easy to figure out and we got immediate responses if we had any questions. The condo grounds are beautiful and incredibly well kept. Felt really fantastic to come back to everyday. The only thing I wish I realized was the high cost of the VRBO service fee and stay tax. These amounts ended up to a total of $1600 on top of the nightly rate. As beautiful as this place was, the accommodations ended up costing us a lot more than I anticipated.
Stayed 14 nights in Mar 2023

10/10 Excellent

Melody H.

Liked: Cleanliness
Cosmo stay in Huatulco
We love the property at Cosmo. And residents there are so welcoming. Lots of pros- including the property management returning cash we had left in the room. (WOW!) SO VERY APPRECIATED! The pools, the beach, the restaurants, & fitness center are all excellent. Just a few cons, which is the construction noise was very loud, even indoors. We were out and about most days but the noise begins promptly at 7am. Hopefully project in bldg 5 will be done soon. Some towels in unit were stained and had tears. But overall, this is a beautiful place to stay and the property management was excellent with their communication and accommodations. Still can’t believe our money was returned to us, and that alone deserves 5 stars!
Stayed 7 nights in Feb 2023
Response from VrboOwner on 8 Mar 2023
Melody, thank you for your feedback! We have just purchased a set of towels, so that con will hopefully be gone. There isn't much we can do about the construction noise, other than wait for it to finish. Thank you for all the positive feedback also, we really appreciate it!

10/10 Excellent

Roberto M.

Liked: Cleanliness
Great Location
Had a great time, the property is great with lots of amenities. Beach is awesome. (Walking distance). Pools are great.
Stayed 5 nights in Jul 2022
Response from VrboOwner on 18 Aug 2022
Thank you Roberto! We are so glad that you enjoyed your stay.

10/10 Excellent

Allen S.

Liked: Cleanliness
Very comfortable
2nd time to the Cosmo, beautiful property and very clean. Would absolutely recommend this area but be warned that there are many stairs and inclines. Our unit 7D2 was everything we expected and nicely finished.
Stayed 14 nights in Feb 2020

10/10 Excellent

Fernando A.

Liked: Cleanliness
COSMO residencies
Nice and clean condo, awesome gardens, great view. The kids enjoyed the pools a lot!

2/10 Terrible

Les P.

Beautiful Place
Not for people with mobility problems, I have bad knees and their are way too many stairs and ramps to go on. We were told minimal stairs and ramps well it's 36 stairs to get to the first pool, so we couldn't even go to the other pools because of the stairs and ramps. This was false advertising saying minimal stairs and ramps. Even people with no mobility problems were having trouble with all the stairs and ramps. Betty Perkins from Saskatoon, Saskatchewan. Canada
Response from VrboOwner on 25 Mar 2020
Thank you for your feedback. I am sorry that you did not enjoy your stay. While the information regarding accessibility was given in good faith, it was clearly not accurate or detailed enough for someone in your condition. There are ramps throughout, and lifts. You can reach the main pool (Peninsula) without using any stairs, however there is an incline in the road and it is an effort to get there. Equally, there are ramps to get to the restaurant, but on the way back there is a slope. There are indeed stairs to get to the small pool close by. For this I apologize, and I have improved on the description for future renters. Any person with limited mobility I will advise accordingly.