Santa Lucia Hotels, Mérida

"Air conditioning had to be repared t beginning of my stay. NO ICE machine, or any ice in the hotel! No glasses in the room. Why?"

"Spacious for families "

"Sigan asi"

"Great place to stay if it's your first time in Merida, I have been coming to this hotel for years and I'm happy to say they still have some of the kindest staff in Merida. The shopping mall below is a great place for local finds too! Their coffee shop is excelent and a very welcome spot for meetings."

"El agua de las llaves tiene un olor raro. El cuarto siempre muy limpio. El desayuno puede mejorar muchísimo, el buffet es muy sencillo pero cumple bien. "

"It’s a nice room but need more care ( a/c doesn’t have power, the hot and cold water too)"

"No parking lot "

"The hotel it's on a very nice historic building and it's very nice inside. Sorry I can't give it a good rate anyway. We knew Merida was going to be above 100 degrees on the week we were going so a must have for picking a hotel was a nice pool and that was why we chose this one. We were never told neither when we booked or when we checked in that the pool was not in use. We just found out the hard way after we went to our room, put our swim trunks and came downstairs to find an empty pool. When we asked at front desk they said it has been closed and emptied for over 2 weeks but it was filling up and should be ready for the next day. Well we stayed there 3 days and it was never in use. People in the front desk won't have much to say. Besides that, in our last day the Hotel had some major plumbing issue and they shut off the water for the whole property and they had to move us to another hotel a bit away from the area where we wanted to be. Surprised they don't have a plan B for this kind of issues. Other than all this, it a very nice and convenient place it everything works fine but it didn't work for us. "

"Excelente el trato y atención del personal de recepción en todos los turnos. Áreas de oportunidad, la supervision en la limpieza, mejorar la atención, limpieza y orden en breakfast. Gracias"