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Reviews of La Quinta Inn by Wyndham Santa Fe

2.5 out of 5
La Quinta Inn by Wyndham Santa Fe
4298 Cerrillos Rd, Santa Fe, NM

Reviews

7.0

Good

Rating 10 - Excellent. 322 out of 1121 reviews" "
Rating 8 - Good. 302 out of 1121 reviews" "
Rating 6 - Okay. 223 out of 1121 reviews" "
Rating 4 - Poor. 158 out of 1121 reviews" "
Rating 2 - Terrible. 116 out of 1121 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Inayat

Business traveller
Liked: Staff & service
staff was nice and helpful
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was amazing and friendly. Especially someone named Linda or Melinda or similar sounding name. She was off the charts professional!
Stayed 2 nights in May 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms were nice. Stairs and outside needed a little work
Stayed 2 nights in May 2024

6/10 Okay

The Bowen

Neefs some paint outside stairs need to be fixed needs ine or two rlevatos. More needs bigger breakfast area. Gra y for bisquits was thin
Stayed 1 night in May 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in May 2024

4/10 Poor

James

Disliked: Amenities, property conditions & facilities
Complaints No wi-fi during my stay (5/10-5/12) Corroded exterior bolts Flaking paint Limited TV channels Trash in walkways and planters Understaffed front desk Missing fire extinguisher Parking lot lines not visible Refrigerator = no freezer compartment, no temperature adjustment, no light Cinders in carpet Documentary photographs upon request.
Stayed 4 nights in May 2024

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to complain about this hotel,it was short staffed and I'm handicapped and there were no sheets or blankets for the sofa sleeper in the suite we had! My mother in law and Sister are all seniors and have arthritis per it being very difficult,I'm very disappointed in my time there. Sincerely Debra Oskins
Stayed 1 night in May 2024

4/10 Poor

JOHN

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Wyndam seems to be slowly downgrading everything about this property while raising prices Mostly little things- lightbulbs out/clicker dead/ food in fridge/ NO maid service Big thing- NO INTERNET & pOOL CLOSED Im tired
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property No complaints
Stayed 2 nights in May 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a couple of days food was close, depending on what you like. Town centre was a little bit of a drive but nothing major easy to find
Stayed 2 nights in Apr 2024

6/10 Okay

Karen

Travelled with family, Travelled with pets
Breakfast is a joke. “Out of eggs”. Food not good. They closed up early. Tables dirty.
Stayed 1 night in May 2024

2/10 Terrible

Kristi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property had individuals doing drugs outside near our room. I have small children and they were scared to stay there. We checked out. Andrew at the front desk however was very accommodating and kind.
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Shower needs grab bar!
Stayed 1 night in May 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Charles

Travelled with family
Disliked: Amenities, property conditions & facilities
Given a third floor room. No working elevator. No excuse for that
Stayed 2 nights in May 2024

6/10 Okay

Monica

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were ok. They didn’t clean them while we were there, or offered more clean towels or toilet paper. Building was quite old and unkept.
Stayed 2 nights in Mar 2024

4/10 Poor

Patty

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was clean and adequate. The outside of the building is filthy. We were on the 2nd floor with our little dog and the stairway closest to our room was blocked off. The breakfast did not have the variety as at other LaQuintas. We will not stay at the Sante Fe LaQuinta again.
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Betty

Stayed 1 night in May 2024

8/10 Good

Reed, Gallup

Liked: Cleanliness, staff & service, amenities
Property was good, I got lost and staff sent me in the wrong direction!
Stayed 2 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

8/10 Good

Pamela, Colorado Springs

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Large room very nice. Upholstered furniture needs to be cleaned .
Stayed 1 night in May 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Older building but room was remodeled and clean. Shower could use some grab bars.
Stayed 1 night in May 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 Terrible

Martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I am extremely dissatisfied. We stayed at this hotel (La Quinta) on April 26-28, 2024. I booked and prepaid 13 rooms via Expedia. During my stay at the hotel, La Quinta charged for 2 of the rooms that I had booked and paid for already via Expedia. As a result La Quinta charged $326.44 to my credit card.During my stay I asked twice for a reimbursement from the La Quinta personnel and I still haven’t been reimbursed for two rooms La Quinta charged me for even though I had prepaid them via Expedia. I am extremely dissatisfied.
Stayed 2 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Tess

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
There was no WiFi for the 4 nights and 5 days stay. We were only informed that WiFi is not available upon check in . There was no proper disclosure of WiFi issues when booking or room reservation in Expedia app. Room towels are changed and room cleaning are done every 3 days. The Inn has only double beds that are not convenient for a couple. Carpets need to be replaced. The smell triggers my asthma. Very disappointed with our stay!
Stayed 4 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Peter

Stayed 1 night in Apr 2024

2/10 Terrible

Constance, Delray Beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very sorry to say but this La Quinta Inn was dirty and old and really needs a complete make over. The floors and carpets are just plain dirty and old. I was informed when I got there, after pre-paying, that the WiFi was not working. WiFi was critical for my visit to Santa Fe on this trip. There was no cleaning service. No one checked my room or changed anything the four days I was there. It was the poorest hotel experience I have ever had. I would not recommend this hotel to anyone. In fact, I would tell people not to go under any circumstances.
Stayed 3 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Cate

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

4/10 Poor

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast that was included was not served and we left at 7:10 am.
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Karen

Disliked: Amenities
No Wi-Fi, unheard of in the real world
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Property conditions & facilities
I kept finding long Black hair on the bed and shower area. The room door doesn’t really open and close properly. And no in room internet.
Stayed 4 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient
Stayed 2 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 Excellent

aide

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

6/10 Okay

Mary

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Likes: Comfy beds. Friendly staff. Dislikes: NO INTERNET in rooms.
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

charles

Disliked: Property conditions & facilities
OK property for the price, but nothing exceptional.
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Steve

Travelled with family
Disliked: Property conditions & facilities
needs to be upgraded-
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Jon

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 Excellent

Antonio L

Travelled with family
Liked: Amenities
Nice
Stayed 2 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 Terrible

Glen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirty and warm. Broken glass in the parking lot. Generally in a state of poor repair and maintenance. Will not chose to stay again and question other locations.
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Alix

Travelled with partner
Liked: Property conditions & facilities
Rooms were very clean and remodeled
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 Terrible

Angelica

Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms were nice but the property is very run down. We had to climb stairs to our rooms. Im 62 my husband 75...not convenient. The staff was very friendly
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 Terrible

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Probably wouldn’t stay here. I was in a pinch. It’s a very congested area with heavy traffic property was OK on the inside however, the outside was dirty. I had my dog and there was really nowhere for her to go potty. I would read this property is average at best.
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Russell

Liked: Cleanliness
No elevator. I’m not handicapped but no access to 2&3 floor for disabled
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Verónica

Liked: Staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at this property at least 10 times over the last dozen or so years. Each time it has seemed more run down. This time was the worst: serious need of painting, electrical outlets that did not work, exit signs barely hanging from their mountings, filthy pool. Facility advertises complimentary wi-fi but this was not available. Per one employee, wi-fi has been down for as long as she has worked at the facility (several months). Poor condition of the property can only be due to lack of corporate support. Location is great but I'll check out other hotels in future visits to Santa Fe.
Stayed 6 nights in Mar 2024
Response from Management on 2 Apr 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.

4/10 Poor

Sheri

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The wifi was out and we found out that it'd been out for over six months period so we had to go to public places to do our for many hours each day. We had a large dog stay next to us in an enjoying room.It marked 42 nights and one day. We have stayed in this hotel for ten plus years but we will now look for a new place.
Stayed 6 nights in Mar 2024
Response from Management on 2 Apr 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.

8/10 Good

katie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Management on 4 May 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

4/10 Poor

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Arrived to find a sign saying the WiFi was not available - it’s “being repaired” That seems impossible in 2024.
Response from Management on 31 Mar 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.

2/10 Terrible

Brian

Stayed 1 night in Mar 2024
Response from Management on 4 May 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.