I was in Santa Cruz for a family event. It was great to be steps from the central Plaza and Cathedral. Staff was welcoming and responsive: willing to go the extra mile.
The room was bright and clean, with a spacious and equally clean bathroom. Breakfast was included, served until 10 am. The offering included cereals, local baked goods (cuñapé, for this in the know) fruit, cold meat and cheese, and omelets made to order. I've attached a photo taken from the breakfast room, looking out onto the plaza. There's a restaurant on the street level, too. We had a couple of late dinners. There's a night club on the roof level with very good views, but we didn't get to do more than check it out after hours late one night. It seems to have a pool and some kind of health club or spa.
WiFi was available, but occasionally temperamental. I think it's up to local standards, though.
All in all, very comfortable, very convenient. I'd stay here again.