Standard Room, 2 Queen Beds, Non-Smoking w Sofa Bed
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Reviews of Motel 6 Santa Cruz, CA

2 out of 5
Motel 6 Santa Cruz, CA
1015 Ocean Street, Santa Cruz, CA

Reviews

5.4
Rating 10 - Excellent. 54 out of 377 reviews" "
Rating 8 - Good. 68 out of 377 reviews" "
Rating 6 - Okay. 74 out of 377 reviews" "
Rating 4 - Poor. 63 out of 377 reviews" "
Rating 2 - Terrible. 118 out of 377 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Karla

Travelled with partner
Disliked: Cleanliness, amenities
They need to work in the cleaning of the rooms Our bathroom was dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Tanieka

Liked: Amenities
Everything was nice
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Property conditions & facilities
Clean place
Stayed 1 night in Mar 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay for the price.
Stayed 1 night in Feb 2024

8/10 Good

Karena

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
What you would expect for a motel 6. You get what you pay for. It’s right off the main road. There is not much parking the lot is pretty tight to move around in. The stay was pretty quiet couldn’t hear the neighboring rooms. The comforter on one of the beds had a small stain. The only real problem was the whole room reeked like cigarettes. They charge $50 deposit never got it back I rented the room to rest as I was too tired to drive home was only there for maybe 4 hours to take a quick nap. No reason why I shouldn’t have received my deposit back.
Stayed 1 night in Feb 2024

8/10 Good

Empress

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Needs to keep beggers off property
Stayed 2 nights in Feb 2024

6/10 Okay

Laura

Liked: Property conditions & facilities
Room was a little small but for the price it was ok
Stayed 1 night in Feb 2024

2/10 Terrible

Trice

Disliked: Cleanliness, amenities, property conditions & facilities
It was clumps of hair all around the floor. The front desk rude. They tryed to charge my credit card $536 after I already paid for two days. When I asked why they got rude.next day tryed to say I smoked in the room to keep my deposit. The water don't get hot. Rooms small small
Stayed 2 nights in Feb 2024

8/10 Good

Atul

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean, met the requirements for a basic minimum-price motel. The location is right next to a main street, so it can be noisy. Ask for a room away from the street
Stayed 1 night in Jan 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and quick access
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 20 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Jaime

Stayed 1 night in Jan 2024

2/10 Terrible

Yaroslav

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The guy in the front office was rude and not helpful. many times i couldn't get a hold of him because I had to ring a bell for him to appear. Bad customer service.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
front desk rarely staffed.
front desk was not staffed most of the time. had to telephone to get through the door. had to wait for him to show up from adjoining apt., even wait on sidewalk because clerk was on the toilet or in the shower. what kind of place does not staff front desk?! no coffee until 9:00 a.m. when housekeeper show up to make it.
Stayed 7 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Traveler, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Jesus

Business traveller
Liked: Cleanliness, staff & service
Good but charge extra
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Jesus, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Jeremey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome.
The room was nice and clean and they also allowed me to check in early as I needed to rest.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good Overall
Room a bit small for two queen beds. Didnt appreciate the 50 dollar security deposit. Comfortable, quiet. Would stay again
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 28 Nov 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Doug

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Steven

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a horrible hotel
Stayed 1 night in Sep 2023

6/10 Okay

Earl

Liked: Cleanliness
Disliked: Room comfort
Just barely OK
Room appeared to be recently remodeled. There was no place to hang any clothes. There was spattered paint on the flooring. Overall, clean. Bed was comfortable. One table and chair, with the microwave on the table -- which left almost no room to use as a desk.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Earl, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Jenifer

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got charged even though we didn't stay due to not being pet friendly ( a pet fee of half the rate is not a pet friendly hotel, its just a large fee if you bring a pet in the room) Front desk lied and was rude. Unsafe to stay
Stayed 1 night in Sep 2023

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One and done
The comforter had stains on it and we didn’t have a smoke detector in our room.
Stayed 1 night in Sep 2023

8/10 Good

King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Sep 2023

10/10 Excellent

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean Lodge a sweet deal.
Cannot beat the price here. Close to everything. Lots of nearby restaurants. Room could use a small fridge. Stayed three nights.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lloyd

Stayed 1 night in Sep 2023

10/10 Excellent

Victor

They don’t have enough parking room
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Nesta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in.
Stayed 1 night in Sep 2023

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are not clean
The room was not clean, there was ash from cigarettes on the floor. The smell in the room was bad there was flies all over the room. I called from services to see if they could switch rooms and they said they were sold out.
Stayed 1 night in Aug 2023

10/10 Excellent

Isabella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice trip
this hotel is getting a facelift so the pictures don’t do it justice. we stayed 2 nights and it worked out nicely. the parking isn’t the best on site and it can be a headache for parking, but the rooms were nice and clean and i felt safe there. whenever we needed something they got it to us right away! thank you!
Stayed 2 nights in Aug 2023

6/10 Okay

Donald

Liked: Cleanliness, property conditions & facilities, room comfort
Kinda needs stuff
Needs a fridge, hair dryer and closet!
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Aug 2023

4/10 Poor

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Dora

Stayed 1 night in Sep 2021

4/10 Poor

Steven Constante

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Someone was vomiting outside the hotel room in the middle of the night.
Stayed 1 night in Oct 2021

6/10 Okay

Enrique

Stayed 1 night in Oct 2021

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness
Flat pillows, room smells like cigarettes. The bathroom was clean, the housekeepers were friendly . For one day -one night stay is okay nothing fancy but definitely the pillows need to be replaced.
Stayed 1 night in Oct 2021

4/10 Poor

Luis

Disliked: Room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2021

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was conveniently located, room was comfortable. My only complaint was no coffee pot. Lol.
Stayed 1 night in Oct 2021

10/10 Excellent

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was great especially the shower, but if one complaint would be lack of a/c paying the price we did!
Stayed 2 nights in Sep 2021

10/10 Excellent

Jazmine

Stayed 1 night in Sep 2021

2/10 Terrible

Reena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Katharine

Liked: Cleanliness, amenities, property conditions & facilities
For a 2.5 star hotel, I was very happy with my stay. The room was clean, and the refrigerator was on and very cold when I arrived. I saw other reviews that complained that their room smelled like smoke. This hotel has some smoking rooms so be sure you request non-smoking if that is your preference.
Stayed 1 night in Sep 2021

6/10 Okay

Clara

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Customer services wasn’t good. Towels and sheets look old and dirty. There is a funny smell in the bedrooms. There is 0 entertainment in the hotel.
Stayed 1 night in Sep 2021

10/10 Excellent

Rajesh

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a nights halt, 5 of us and our 3 month old pet dog. The location was key for proximity to UC Santa Cruz. Ocean lodge was the only place available at a decent rate (in comparison) that allowed pets. Room was perfectly sized with 2 queens, clean, and good overall for what we needed. The manager even allowed a late checkout , which was cool. Thanks 🙏
Stayed 1 night in Sep 2021

8/10 Good

maria elena

Travelled with family
Liked: Cleanliness, staff & service
The room did not have any drawers instead only had a table. The parking space was very narrow and one way only, when full of cars it was difficult to park or exit from parking lot.
Stayed 3 nights in Sep 2021

2/10 Terrible

Gerardo

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021