Family Hotels & Resorts in Santa Cruz from NZ$118

"Form the front lobby and front rooms of the hotel, there is a great view of the beach/ocean. Front lobby patio is awesome to chill out on. We had room 403 which is the massive space above the back building. It does not really have a view, is a bit dilapidated and has termites in the window sills. I would NOT rent this particular room again, but I would try another room at this hotel. The front office staff were very friendly and the check-in/out process was seamless. Hotel has two dedicated parking lots which made coming and going into town very easy! Boardwalk and beach volleyball courts are basically across the street. Awesome restaurant and bar in the hotel next door."

"Excellent all round."

"This place needs to be completely renovated"

"Great room. Great view. Friendly staff "

"The cleanliness of the room was poor in my opinion. The bathroom walls were dirty with what appeared to be blood and stool. The area around the bathtub had viable water damage that lifted the wall making it look stained and in poor appearance. "

"Check-in there was a kiosk with someone to check in with on a screen even though there was a receptionist inside the office. Entering the room the air felt musty and humid in the room. It needed to be aired out after it got cleaned. There was no welcome instructions on pool hours, wether we needed a key or not for the pool. No WIFI information. First time there was no welcoming letter with guides. The beds were nicely made. There was 1 towel for a room of 4 people. My husband had to go ask for towels at the kiosk instead of the person at the front desk. The bedside table was dirty, it still had a ring from a cup on it. There was an opened soap bar sitting in the shower soap holder. I actually went out and purchased cleaning supplies to clean the shower floor. After a shower, we had to ask for a large amount of towels due to how bad the water went out of the shower and into the rest of the bathroom. The pool and hot tub. It wasn't the cleanest, you can tell the wall tiles need a scrubbing. It was relaxing for about 10 minutes until families started to come in and the children were getting in the hot tub. Unapologetically, accidentally stepping on our feet, hitting our knees. Max people in the hot tub according to rules was 8. There was way more than that after 10 minutes, no longer relaxing. We left the pool area. Towel service staff was kind. Will never stay at this hotel again. Male guest in the morning was extremely loud sounded as if he was in our room. "

"The hot tub was amazing in the room. Everything was very well cleaned, and the staff were sweet. Food was great! "

"I highly recommend if it's your first time doing a resort and spa. I felt it had a little bit of everything. It has a hiking and trailing, himalayan sauna, steam room, a spa/massage, pool, yoga and fitness, pricey-but good food,room service, great staff and even a menu for your dog! My fur baby even have his own free package goodies! It' definitely a nice quiet and family friendly place. I highly recommend!"

"A/C didn’t work and beds squeaked "