Property amenity

Reviews of Vistahermosa

3 out of 5
Vistahermosa
Principal Norte No. 64, Comunidad Don Juan Xido de Abajo, San Miguel de Allende, GTO

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 3 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

4.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I like the customer services, people are very friendly, Unfortunately the condition of the property was very poor, horrible landscape, not comfortable at all, needs more detail cleaning.
Stayed 4 nights in Jul 2019
Response from MIA on 9 Aug 2019
Thank you for your comment and suggestion, your opinion is very important for us we will work hard to offer a better service in the future. View Hotel always will be your home in SMA.

6/10 Okay

Amy

Liked: Cleanliness, staff & service
It was too cold
Stayed 3 nights in Dec 2018
Response from Abeck Leon on 2 Jan 2019
We welcome your comments, the weather was very cold with temperatures of 5 degrees, and are causes of nature. The cabin comes with heating in the room

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is great, with amazing views!! The staff is very helpful and friendly! We, however, had a very hard time finding the property and in fact missed our first reserved night there as Expedia has it listed as Vistahermosa when the name of the property is actually View Hotel Boutique. Other than that, everything was great!
Stayed 2 nights in May 2018
Response from Abeck Leon on 7 Jun 2018
We appreciate your comments, it was a honor to serve you. It`s your huse and we will be waiting very soon. About the location, we had been asking expedia, do the marking of view boutique hotel, as main location for months, but we don`t have answer. Always send to guest by email the location very safe.

4/10 Poor

George

Disliked: Property conditions & facilities
Rustic experience
The cabins can be best described as "rustic". We stayed for 11 nights in the one bedroom cabin. A major problem is that there are many small spaces in the walls and around the doors and windows that allow mosquitos to enter so every morning we had mosquito bites. You might request that a mosquito net be installed over the beds. The other major problem we experienced was getting there (you should have a car if you stay there) since "Vistahermosa" is not on google maps. You should search for "View Hotel Boutique & Spa" which is part of the same property. We also found that the advertised self-service laundry does not exist and that the advertised full size refrigerator does not exist in this cabin. We found the employees to be very friendly.
Response from Abeck Leon on 5 Apr 2018
Mr. George We welcome your comments, and we will be happy to clarify the following points indefinitely have requested by Expedia, put a waypoint on the map the proximity of View Boutique Hotel Cabañas Vistahermosa and View Boutique Hotel are different concepts, located in the same area. We send to your e-mail the information of how to reach us so easier; and on expedia is the indication of the home. The huts are made of wood, and there are cabins more spacious; the cabin you eligiò was the most small of the 3 that we have always been attentive to their indications and answered all of your requests. We have never deceived the people of the location, is an area of field on the outskirts of the city and to get there are urban transport service, taxi or can be reached by car. We are located just 7 kilometers from downton We offer the service of laundry with cost, but the cabins do not have washing machine within them. Every day was the laundry service at extra cost. The cottages are equipped, although by its name, you make reference to rustic, in the pictures is shown in detail both its interior and exterior There are mosquito repellants inside the cabins, too is a field area, there are also birds and an environment of peace The cabains are equipment kitchen (stove and refrigerator) we recomends the cabains 2 o 3 bedroms, they are more spacioss and cofortable, with king size bed

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly unique property, the service here is completely outstanding. Traveling with 2 young children, we stayed here most comfortably for 4 nights, the cabins are well appointed and everything was done to make us feel most welcomed. Concierge was extremely helpfully in planning out our days and all recommendations were fantastic! Such a quiet and peaceful place, very good energy here and we would absolutely return. We had rented a car and enjoyed the 15 minute drive from the town of San Miguel, we could come and go as we pleased and it was a huge reprieve from the craziness. Also a 15 minute drive are all the thermal pools which put us in a great spot logistically to everything you'd want to do around the area. Wonderful experience!
Stayed 3 nights in Feb 2018
Response from View Hotel on 6 Mar 2018
Mrs. Rachel It is a real pleasure for us to receive your fantastic comments. We have become happiness you are our guest. You are an extraordinary and wondeful family. This is your home. we hope to see you soon

10/10 Excellent

Victor, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar para descansar y disfrutar
Fuimos los cuatro integrantes de la familia y una sobrina. Nos hospedamos en una de las cabañas del hotel, bastante amplia, cómoda y bonita. Todos los servicios funcionando. De ahí fuimos a diferentes lugares: San Miguel de Allende, Atotonilco, Dolores Hidalgo y Guanajuato. El servicio de restaurant es excelente, los desayunos muy ricos. Nos ayudaron mucho con las indicaciones y tips de los lugares a donde acudir. Información que directamente los dueños del hotel nos proporcionaron. Es una excelente opción para estar en un lugar apacible y descansar del ajetreo de la ciudad. Aprovechamos para enviar un cordial saludo a todo el personal que nos atendió y a los dueños. Que Dios los siga bendiciendo.
Stayed 3 nights in Jul 2018
Response from Abeck Leon on 9 Aug 2018
Estimado Sr. Victor Para nosotros fue un placer atenderles en esta su casa; estamos maravillados por ser parte de su estancia en san Miguel de Allende. Nuestra razòn de ser, es que Ustedes se sientan como nuestros invitados. Gracias por confiar en nuestro concepto, esperamos verles pronto. Bendiciones!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Abeck Leon on 9 Dec 2018
Sra. Fabiola Herrera Agradecemos su valoración, fuimos de lo más cordial al indicarle que las cabañas no cuentan con alberca. El uso de la alberca es exclusivo para los huéspedes de View Hotel Boutique

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no descansé por los mosquitos
todo bien, excepto que la cabaña no puedes dormir debido a los mosquitos
Response from Abeck Leon on 4 May 2018
Agradecemos sus comentarios; y con mucho gusto hacemos mención que las cabañas están fumigadas desde hace 1 semana antes de su llegada; contamos con el certificado correspondiente. Además se cuenta con raid eléctrico en cada cabaña. debido a que es una área con muchos jardines, tomaremos las medidas correspondientes para realizar mejoras

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal en general se esmera por hacerte sentir bienvenido , los felicito todo excelente
Response from Abeck Leon on 4 Apr 2018
Sr. Rocha Agradecemos sus comentarios, ello nos motiva a brindarles el mejor servicio; esta es su casa!!

8/10 Good

Taro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from View Hotel on 30 Dec 2017
We appreciate your comments, It was a pleasure serve

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel con una vista increíble
Excelente lugar fuera del centro de san Miguel, pero ala vez cerca. Ya habíamos estado antes en este hotel y cada vez que vamos nos gusta más. En esta ocasión fuimos con nuestros hijos de 15 y 23 años rentamos unas cuatrimotos en Otomi adventures y la pasamos excelente. Fuimos atendidos por los dueños del hotel, muy atentos y serviciales, siempre tienen algún lugar que recomendar para conocer o salir a comer y cenar. El desayuno muy rico y súper llenador. La cabaña que nos tocó en esta ocasión súper cómoda y muy grande, fácil cabían 10 personas. Nos encanta este hotel y seguro volveremos.
Stayed 2 nights in Nov 2017
Response from View Hotel on 24 Nov 2017
Estimado Sr. Josè Mil gracias por sus comentarios, ello nos motiva a brindarles un mejor servicio en atención e instalaciones; para nosotros fue un placer servirles y consentirlos como nuestros invitados en esta su casa. Nuestro objetivo es que disfruten de la comodidad de conocer a San Miguel, en un lugar lleno de calidez.

10/10 Excellent

Moisez, México, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increible
Una gran experiencia
Stayed 1 night in Sep 2017
Response from View Hotel on 27 Oct 2017
Agradecemos sus comentarios, fue un placer servirles, esta es su casa!!

8/10 Good

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabañas bonitas, con vista agradable.
Elegimos la cabaña más grande, tenía 3 habitaciones. Comodamente dan 8 personas, los baños son medios difíciles de usar. Pero, en general estuvo bien. Tiene una pequeña cocina que te saca de muchos apuros y un refrigerador grande. Te sugiero hagas super con anticipación. Requieres automóvil es muy difícil de transportarse desde ahí. En general, está muy bien. El restaurante tiene buenos servicios y los firepits son lindos.

4/10 Poor

no regresaria, L

Disliked: Cleanliness, property conditions & facilities, room comfort
Agua fria, el agua de la coladera no se iba
Considerando precio alto, agua fria de la regadera, caian apenas tres gotas, el agua de la coladera no se iba, tuve que solicitar llevaran shampoo, jabon y acondicionador a la habitación. Que el boiler se habia apagado "por el aire". mi bebé lloró diciendo el agua esta fria, tuve que vestirla inmediatamente, ya no se baño porque tuve que esperar a que el boiler calentara y despues caían tres gotas de agua de la regadera.
Response from Vistahermosa on 27 Mar 2016
Estimada Sra. Usted contrato una cabaña rustica, con todos los servicios de amenidades (shampoo, jabòn, toallas), incluso hasta con servicio de cena. Lo que realmente no es vàlido es el chantaje de querer consumir los desayunos gratis en el hotel, porque según Usted habla dormido mal. Los servicios del Hotel son ajenos a los servicios de una cabaña, y todo tiene un costo. Se le brindaron todos los servicios en tiempo y forma. El agua sale a la perfecciòn