Hola Romaine:Meeting and exceeding our guests' expectations is always a goal! So happy you enjoyed your stay.

Hi Tressa:Happy to read you enjoyed your visit to Condado Ocean Club. Our location is one of the best in San Juan making it very convenient to enjoy both on and off-property. Thank you for the review.

Hi Demetrius:Thank you for reviewing us and awarding the 5!

Dear TanyaThank you very much from your comment and evaluation please be sure that we take very seriously our guests comments and analysis any suggestions in order to elevate our service. Glad that you had a great time.

Dear RohanyThank you very much for your great comment it make us happy and proud to read that you loved our beautiful property. If you plan to visit our little paradise don’t hesitate to reach us to provide with the best service.

Tiona,Thank you for your feedback, we really appreciate your evaluation but will like to know what happened that we didn’t get to provide you with a 5 out of 5 service.. your feedback will allow us to get better on our service. Looking forward to hear from you. Thank you ones again

Susan, Thanks for your evaluation. Hope you had a wonderful time in our property. If you plan to visit our beautiful island in a near future please don’t hesitate to contact us and allow us to provide you with an excellent service.

Sebastian, Thank you for your 5 out of 5 rate it makes us very proud and happy that our service was up to your standards… if you plan to visit our beautiful island don’t hesitate to contact us to provide you with an excellent experience ones again.

Hola Michael: Thank you for sharing your comments.Our sleeping rooms, as described in all platforms, are each 325 SF with Floor to Ceiling windows which allow for natural lighting and water views on both the Laguna and Ocean Side. We realize you may have not found the size as large as you would have preferred. I do realize that some details were missed in the housekeeping process upon your arrival and I thank you for sharing those comments during your checkout. I saw that our team offered you a just compensation and that the evidence was sent to you via email as a follow-up. Again, we value your comments and will share with our team to improve on the areas you mentioned. Thank you for visiting.

Thank you for choosing to stay with us and for your perfect review. We look forward to welcoming you back soon.

Your 4-star review means a lot to us and your words! We hope to see you again soon!

Hi Laquisha:We love that you enjoyed your stay and thank you for the comment on our staff!

Thank you for your kind words! We're happy to hear that you had a great stay and look forward to welcoming you back soon.

Thank you for the perfect rating! We can't wait to welcome you back in the future!

Hola Sonya:Thank you for the review; glad you enjoyed the hotel and our friendly staff!

Hey Rajanee:Thank for rating us! Looks like we missed it by 1. We will try harder!

Dear Ashley,It's evident that we've fallen short of expectations, and the experience our guest should have had during your stay was not met. Please accept my sincere apology for any inconvenience caused. We're committed to making things right for you. Could you please let us know how we can rectify the situation and ensure your satisfaction?

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and that our property met your expectations perfectly. We appreciate your kind words and hope to welcome you back again soon!

Thank you for your fantastic review! We're happy to hear that you enjoyed our excellent beach view, cleanliness, and all adults' ambiance. It's also wonderful to know that our valet team provided helpful and friendly service. We hope to welcome you back again soon!

Thank you so much for your kind words! We're happy to hear that you enjoyed the atmosphere, our beautiful hotel, and the great staff. We hope to have the pleasure of welcoming you back again soon!

We're sorry to hear that we missed the mark, but we're committed to making it right. Please reach out to us directly so we can address your concerns and ensure your next experience with us is exceptional.

Thank you very much for your feedback

Dear DeOnna,Thank you for taking the time to share your feedback with us. We are happy to hear that you found our hotel beautiful and enjoyed the helpful and friendly service provided by our staff. It's wonderful to know that you appreciated our convenient location and the amenities, such as our Infiniti pool.We sincerely apologize for the disappointment you experienced with the housekeeping service during your stay. Please be assured that your comments have been shared with our housekeeping team to ensure that such issues are addressed and rectified promptly.We hope to have the opportunity to welcome you back for a flawless experience in the future. If you would like to discuss your stay further, please do not hesitate to contact us.

I'm so glad you enjoyed it! The ambiance, staff, and food at the pool bar are truly exceptional. Looking forward to enjoying it again soon!

Thank you for your feedback

That is great to know, thank you for the feedback

Thank you for your feedback

Thank you for the feedback

Thank you very much for your feedback, we take seriously our guests feedback. Your comments will be shared with staff and managers. Please be sure that it will help us improve our customer service.

Thank you for your perfect score! We look forward to welcoming you back soon.

Dear Christy,Thank you for taking the time to share your feedback with us. We truly appreciate you staying with us and we're genuinely sorry to hear that your recent stay did not meet your expectations, particularly with regards to the service you received from our staff.Please be assured that we take your comments very seriously, and we are committed to addressing the service issues you encountered. Your feedback will be shared with our team, and we will take the necessary steps to ensure that similar situations do not occur in the future.I'm happy to hear that you found our hotel beautiful and enjoyed the design of our rooms. We regret that the cleanliness was not up to our usual standards, and we will work diligently to improve in this area as well.We sincerely hope that you will consider giving us another opportunity to provide you with the exceptional service and experience that you deserve. Should you decide to visit us again, please do not hesitate to reach out to me directly, and I will personally ensure that your stay is nothing short of perfect.Thank you again for your valuable feedback.

Thank you for the perfect score! Look forward to welcoming you back soon.

Thank you for your feedback

We're sorry we didn't quite hit the mark for a perfect score on your vacation. Please let us know what happened, and we'd love to invite you back for an even better experience next time.

Thank you for your 4 out of 5 review on Expedia! We hope to welcome you back soon.

Thank you for your feedback

Thank you for the feedback

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience during your stay. Our team takes great pride in providing exceptional service, and we're delighted that you found our staff to be a pleasure to encounter. We're also glad you enjoyed the comfort and cleanliness of your room. It was our pleasure to host you, and we hope to welcome you back again soon!

Thank you very much for your great feedback, thank you

Thank you very much for your great feedback

Thank you for the feedback

Hola Samira:If you are happy, we are happy, too! Thank you for visiting and for the great score!

Thank you for your feedback, it makes us very proud that you mentioned Sebastian and also glad the you enjoyed your time in our little paradise. hope to have you in a near future

Thank you for your feedback, we are very happy that you enjoyed your experience with us

Thank you for the great feedback, we are glad the you enjoyed your stay at our little paradise

Thank you for your feedback

Thank you for your feedback, glad that you enjoyed your time with us

Thank you for your great feedback, we are glad you enjoyed our little paradise

Thank you so much for the perfect score! We hope to welcome you back!

Dear Sean,I am deeply sorry to learn that you faced challenges while seeking assistance from our front desk. Your experience does not align with the level of service we strive to provide to our guests. Please know that your feedback has been taken seriously, and we are actively addressing the issues to ensure they do not recur in the future.Once again, I apologize for any inconvenience this may have caused you. Should you have any further concerns or if there is anything else we can do to make amends, please do not hesitate to contact us.