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Reviews of Aquatika Paraiso Tropical

Aquatika Paraiso Tropical
PR-187 9.2 km, Loiza, PR

Reviews

8.4

Very good

Rating 10 - Excellent. 75 out of 140 reviews" "
Rating 8 - Good. 36 out of 140 reviews" "
Rating 6 - Okay. 12 out of 140 reviews" "
Rating 4 - Poor. 9 out of 140 reviews" "
Rating 2 - Terrible. 8 out of 140 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus R Corona

Liked: Cleanliness, property conditions & facilities
Great place !
Stayed 5 nights in May 2024
Response from Alonso on 21 May 2024
Gracias por la confianza!

2/10 Terrible

Rebecca

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Really needs updated. A little paint would go long way. I believe the resort was very miss leading. Long walk to very little beach. I would never let my parents come hete again. Our apartment smelled so bad. I believe something died in laundry room. Would not come back.
Stayed 6 nights in Apr 2024
Response from Alonso on 13 Apr 2024
Next time we need a message or call about any complaint to solve the problems. Any communication about this matter this time.

10/10 Excellent

Alyssa

Liked: Cleanliness, property conditions & facilities
Super fun property. Kids absolutely loved the pools and beach. Everything we needed in the apartment with 3 bedrooms and two living rooms it was so spacious
Stayed 7 nights in Mar 2024

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall it was good and had plenty of space for my family of 6. The apartment itself could use some renovation as there is broken outlets hanging from the wall, doors that did not work properly , broken fans, and areas that need painted. Shower water pressure was also poor if 2 people were showering at once. These were things that would definitely bother some people
Stayed 3 nights in Mar 2024

6/10 Okay

Brooke Marie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment was quite dirty, particularly the kitchen dishes and stove. The windows did not work properly in the main room: 2 would not open at all, and 3 of the hinges were broken & would not stay open. None of the ceiling fans were operational, all of them required remote controls which were missing. This made the main living areas unusable due to the heat. The pool lights weren’t operational in all except 1 of the pools. The water park/water slide are only turned on for Saturdays, so we couldn’t use these at all. My kids were disappointed. There are amenities in the property listing that aren’t actually available for use. Lack of communication between the property management company and the security gate, so we waited nearly an hour to complete our check-in.
Stayed 5 nights in Mar 2024

8/10 Good

Sean

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Sadly I have to say that the unit 5701 hasn't been upgraded or maintained very well. There was a list of details that need attention, which I wouldn't mind much about it, but I was so disappointed about the dampness smell specially inside the cabinets, I even saw some mold spots, on my opinion they need a good dehumidifier system in every room, the paint in one of the bedrooms was peeling off and a big peace was hanging just about fell off, the property was just perfect size for a group of six, The location was the best I just had to walk out of my back door to be in the pool and the communication with the property manager was excellent,
Stayed 5 nights in Feb 2024

8/10 Good

Dustin

Travelled with family
Liked: Amenities
Property felt safe and secure. We had 3 children with us and they enjoyed the pool and beach area. Bring your own toilet paper and trash bags! Room met our needs but ne ded some TLC. They are trying to update but the little things, make you ask why didn't they fix that! For example, shower handle is so loose I thought it was going to fall off, the towel rod, literally fell off every time you touched it, the dryer vent was t attached to dryer or to the outside, the nicest bed wasn't in the master, the only bedroom with a tv wasn't the master (didn't really bother me but it could others), the walk in closet only had a keyed deadbolt and wouldn't stay closed, no washcloths or hand towels, only 3 beach towels, and not enough comfortable seating in living room. I would stay again but be prepared, we arrived at 2 am and it was easy to check in. We went to a Walmart the next day and purchased washcloths and hand towels and beach towels that we left for the next people. There were 2 beach chairs and a boogie board as well as 2 portable baby cribs. 40 minutes to San Juan and fajardo.
Stayed 6 nights in Feb 2024

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This a gr3at place for families, very helpful in o ur needs
Stayed 5 nights in Feb 2024
Response from Alonso on 13 Feb 2024
Thanks for everything

10/10 Excellent

April, Medford

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It had everything we needed! All pools were clean. Hot tub was hot closest to the beach. We never had to worry about anything. Plenty of clean bedding. Property is great for families. Low key and relaxing!
Stayed 7 nights in Jan 2024
Response from Alonso on 13 Feb 2024
Thanks for the confidence

10/10 Excellent

kylee

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The space was perfect, the beds were comfortable enough, the kitche. Was stocked with for 4-5 people, plentry of cookware, beautiful view off the balcony, amazing pools and lush grounds, gorgeous beach a few minute walk amd withing the gated communitry. Felt very safe. Found a hair in a pillow case when we arrived. Some of the walls have holes where there were things hanging that clearly came out of the dry wall. This didnt bother me but may bother some. The host is super nice. He was very helpful with clear directions and was able to accommodate us when we needed an extra night due to a flight cancelation. I would definitely stayhere again. close to great beaches in carolina and loquillo. Bring snorkel gear. El yunque. The rai forest is a 35 min drive and well worth it. We hope to be stay here again. Parking right outside in a designated spot.
Stayed 6 nights in Jan 2024
Response from Alonso on 13 Feb 2024
Thanks for the confidence

10/10 Excellent

spencer

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort just 10 miles from the airport would definitely recommend clean and comfortable. easy check in and check out.
Stayed 7 nights in Jan 2024

10/10 Excellent

Allen

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
It was a great place to stay. We loved the pool and beach access.
Stayed 2 nights in Dec 2023
Response from Alonso on 3 Jan 2024
Thanks for the confidence!

4/10 Poor

William, Durham

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We arrived at 12:30am and there was no toilet paper and cockroaches on floor plus fire alarms kept beeping. There were 5 of us staying and only left 5 towels, NO wash clothes, dish rags, or beach towels. Key to beach was not provided but did get once I texted. Maintenance crew removed fire alarms and did NOT replace, so we stayed with no fire alarms. Yikes. The grounds, pools, and beach were wonderful. And I hate to say it but I would probably stay here again just because of that! This place could have been so good with a little TLC it made me sad.
Stayed 7 nights in Dec 2023
Response from Juan on 25 Dec 2023
Merry Christmas! Next please only follow the coduct rules.

10/10 Excellent

Toni Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Alonso on 20 Dec 2023
Gracias por la confianza

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Alonso on 20 Dec 2023
Gracias por la confianza

10/10 Excellent

Jean Carlos, New Castle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
what i did not like is that we have to be with the wrist band all the time and it is very uncomfortable
Stayed 4 nights in Oct 2023

10/10 Excellent

Kenisha

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean. Loved the beach and pool access. Communication with the owner was great. Would definitely stay again and recommend to others.
Stayed 4 nights in Aug 2023

10/10 Excellent

karen

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Bring your camera
MUST READ! The unit that we stayed offered more than we expected. It was beyond fully equipped, and we lacked nothing. The owner of the property Alonso was very responsive to any questions and helpful with information. The home was spectacular and spacious. I was surprised with all the pools/lazy river/private beach-were all amazing. We found fallen coconuts and drank delicious coconut water-right off the land. Many community friendly dogs. I loved watching the wildlife, green parrots, iguanas, and listening to the iconic Coqui frogs.The water features/some showers at the pools were not working, and others were under construction. The city is a little sketchy, parade w/a canon shooting off at 3 am scared us, but it connects to many larger areas (both directions) with lots of food choices. We found a Walgreens and Walmart super center close by. Side note-stay on main roads at night and research city safety before taking pictures-some places don’t like tourists. Make sure to book your reservations for ferry trips to bioluminescent islands in adavce-they book up fast. San Juan, Old San Juan, T-Mobile District, El Yunque Rain Forest, Fort (Castles), Plaza Las Americas (mall). I would go back to this in a heartbeat. Also make sure if checking luggage, pack light (washer/dryer in room) and leave room for souvenirs. SJU weighs and measures everything. You can buy large bottles alcohol at your terminal and they will seal for you to take on plane. Enjoy your trip—-we surly did.
Stayed 5 nights in Jul 2023

10/10 Excellent

Norberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s was very quiet area near the beach, local stores I really loved the property.
Stayed 7 nights in Jul 2023

10/10 Excellent

Sabas

Stayed 3 nights in Jun 2023
Response from Alonso on 14 Jun 2023
Thanks for the confidence!

10/10 Excellent

Margarita

Stayed 5 nights in Jun 2023

8/10 Good

Lupita

Travelled with group
Liked: Cleanliness, amenities
Directions were great. The condo was much bigger than expected. The resort was beautiful and the beach was amazing. We were able to check in early which was great. I would recommend maybe providing some essentials like coffee, paper towels and TP. Little things to get you started. There was a little market close by so it wasn't a big issue. I would definitely return.
Stayed 2 nights in Apr 2023
Response from Alonso on 3 May 2023
Thanks for the confidence!

10/10 Excellent

Jaileen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere, great host and great experience.
Stayed 5 nights in Aug 2022
Response from Alonso on 3 May 2023
Thanks for the confidence!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There were many different activities to take advantage of. The unit was even better than expected. Beach access 😎
Stayed 5 nights in Jul 2022
Response from Alonso on 20 Jul 2022
Thanks for the confidence

4/10 Poor

Jennifer

Stayed 9 nights in Mar 2022

10/10 Excellent

Fabiola

Stayed 3 nights in Jun 2022
Response from Alonso on 7 Jun 2022
Gracias por la confianza!

6/10 Okay

Kamal

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Apr 2022

4/10 Poor

geovanni

Stayed 7 nights in Apr 2022

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall my family and I had a great time! Our 3bdrm, 3 bath condo with a rooftop terrace was beautiful! It was clean, had all amenities listed, but there was very little communication with the realtor we rented from. For instance, we didn't realize until the last day, that we had a key for the beach gate. Also, I was supposed to get a call from the property 24 hrs prior to check in and didn't hear from him until after we had landed in PR. That being said, we had an amazing time! We never once felt unsafe, or unhappy with the area. We will definitely be going back next year!
Stayed 4 nights in Apr 2022
Response from Sylvia on 24 Apr 2022
Thanks for the confidence. Next time please read the instructions and rules already send it.

10/10 Excellent

Darya

Stayed 2 nights in Apr 2022
Response from Alonso on 12 Apr 2022
Gracias por la confianza!

8/10 Good

Shari

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We liked that the location was an easy drive to San Juan and the Ceibo ferry lot. Close to rain forest. It was 2am and raining when we first got there, so the location was a little challenging. Wifi was VERY spotty, and TV also lost signal the little bit we had it on. No lazy river but had a small private beach. Had tons of goodies in closets to use.
Stayed 7 nights in Mar 2022
Response from Alonso on 25 Mar 2022
Thanks for the confidence!

6/10 Okay

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness
We loved all the pool options, the easy access to the beach, the calm atmosphere, and that there were pool floats available to use (even if they all had holes in them). I was not happy that we were told they would have a crib available for my 1 year old and when we got there, there was no crib. When I messaged them about it, they ignored me and never responded about it. There was a leak in the roof over the doorway to one of the bedrooms, which didn't bother us too much, we just kept a towel on the floor there, but again when I mentioned it to them, they ignored me. I also would have really liked if they had some sort of condiment selection for cooking. They only had pepper in the cabinet. Having at least salt would have been nice. There also is no baking pan or dish for the oven, only frying pans. We made due with what we had and overall had a relaxing time.
Stayed 4 nights in Mar 2022
Response from Alonso on 22 Mar 2022
Thanks for the confidence. Portable crib at master closet. Thanks

8/10 Good

Matthew Robert

Travelled with family
ACCESS TO POOL AND BEACH.
Stayed 4 nights in Mar 2022
Response from Alonso on 12 Mar 2022
Thanks for the confidence

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, property conditions & facilities
My family and I stayed at this property for a week. We were very pleased with the overall Condition of the apartment and amenities offered by the premises. The apartment was clean, spacious, great location in building, not too much of a walk up. There is no elevator, but the walk up was not bad at all. We had an issue with hot water. We were traveling with a toddler and the water was too cold for showers or baths for him. When I reached out to our apartment representative/owner, he was very accommodating and sent a tech the same day and he resolved the issue very quickly. The staff on premises are very friendly and I loved how they enforce safety rules and were on top of security in front gate. You have access to a private beach, soccer field, volleyball field, two or three Children’s playground, and a basketball court. As far as I could tell, The guests were respectful and considerate of times and loudness. It’s a very family oriented place and peaceful, if you are looking for a place to relax and enjoy. I do suggest a car for traveling whether you need to go to a drug store, Walmart, or supermarket. Night life is cozy and not too much of a ride away. San Juan was about a 35 minutes drive. Weekend was the best because you see a mixture of locals and tourists in the island enjoying the outdoors, restaurants, local pubs, vendors, and at the beach. Expect some traffic during these days. This is a place we would definitely love to come back to!
Stayed 7 nights in Feb 2022
Response from Alonso on 2 Mar 2022
Thanks for the confidence!

10/10 Excellent

Shahid

Stayed 4 nights in Feb 2022

8/10 Good

Megan

Liked: Cleanliness
Stayed 6 nights in Feb 2022

6/10 Okay

Shanon marie

Stayed 4 nights in Feb 2022

4/10 Poor

Tara L

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Most of the amenities weren't able to be enjoyed. No golf clubs for mini golf, 2 out of 3 hot tubs closed, pools and only hot tub dirty, 3 tv's but only 1 had a cable box, bugs inside of room upon entry, dirty fly glue stick hung in livingroom, walls had burn marks and air conditioning unit in living room extremely loud. Spend a little more money and go somewhere nicer to really enjoy your vacation.
Stayed 6 nights in Jan 2022
Response from Sylvia on 31 Jan 2022
Aquatika is a big complex with 246 apartments and 5 pools. Only 1 of the 3 jacuzzis have heather but is the tropical with 87 degrees in winter! The unit have WiFi and smart tv with Hulu, netflix, hbo Max and Apple plus. Thanks for the confidence!

8/10 Good

Cassandra, Prior Lake

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location of the condo itself is great- near the pool with the hot tub and short walking distance to the private beach. Had floaties, beach toys, mini golf clubs, tennis rackets, etc so you can fully enjoy all the activities on the property. Sadly the water features, fountains and slide were only turned on on Saturday and Sunday and only on the main pool; it would have been fun to to have those available all week. The balcony was great to relax in the evening and look at the stars. Having the washer/dryer in the unit was also extremely helpful! The kitchen was fully stocked with all the dishes/utensils you need! Unfortunately the oven hardly worked which limited our ability to do the dinners we wanted. The owner was responsive and attempted to get it fixed. Overall, this is a great place to stay!
Stayed 7 nights in Dec 2021
Response from Juan on 31 Jan 2022
Thanks for the confidence!

10/10 Excellent

Thomas, Boonton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and the apartment clean and spacious.
Stayed 6 nights in Dec 2021
Response from Juan on 31 Jan 2022
Thanks for the confidence!

8/10 Good

steffanie noreen

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
This property had great bones and was set up for a large family/group to enjoy an extended stay. Unfortunately maintenance issues including a broken dishwasher, wifi that wouldn't connect to the internet, and a bedroom AC on the fritz were problematic. Even worse was the property manager who either didn't respond or gave the same reply repeatedly without fixing the issues. He also tried to charge a wristband fee that wasn't mentioned in the listing.
Stayed 6 nights in Dec 2021
Response from Sylvia on 26 Dec 2021
Hi, The WiFi password was on the manco of the router, please check your whattsapp message to the instructions. Thanks and happy new year!

10/10 Excellent

Louis Maximiliam

Stayed 7 nights in Dec 2021

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very noce
Stayed 4 nights in Dec 2021
Response from Alonso on 20 Dec 2021
Thanks for the confidence!

6/10 Okay

Cesar

Travelled with group
Liked: Cleanliness, room comfort
The place had no hot water and the maintenance guy could not fix because the box where he needed to work was locked and we had no water the whole stay. The guy I was communicating with responded always way too late to my questions or requests and that made the stay more challenging.
Stayed 5 nights in Dec 2021
Response from Sylvia on 20 Dec 2021
Hi, The guy pass 3 times and anyone open the apartment to solve the problem. Thanks

8/10 Good

KRISTINA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was amazing . Only issue is people dogs where walking around not on lease not supervised.
Stayed 5 nights in Dec 2021
Response from Aquatikapr on 14 Dec 2021
Problem solved. Thanks for the confidence.

8/10 Good

Carlos

Stayed 3 nights in Nov 2021
Response from Alonso on 9 Feb 2022
Gracias por la confianza!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was pleasantly surprised when i got to complex, which is a gated community, no one can get in without special access. What really caught my and my family attention was the home that was appointed to us, it was spacious, clean, more than enough rooms and bedding, great kitchen/dining/ living space. We also had access to the roof top balcony which had a grill, table and lounge chairs. We were then greated with a frontal view of the 3 out 8 pools that are available for residents to use, including a hot tub. The only down fall was that was no lazy river (the one in photo) and they got rid of the gym. Our home, had a few leaks (but we did land in a big storm, not sure if that had to do with it) and the door to the balcony was stuck/off the track, which I managed to find a way to open the door and we finally got a chance to enjoy the outdoor space. But in all, you have 8 pools, hot tube, washer/dryer, loaded kitchen, 3 bathrooms (2 w/showers), private property beach access, gated community, mini golf, enough out door space to exercise, green spaces, 3 gas stations within 10 mins, locals selling fresh fruits out side of gates, walmart/golden coral/movie theater, walgreens, mini shopping outlet with 20 mins. Also close to Pinones where you can find great tasting inexpensive food and drinks of the island. Best of all 30 mins or less to the airport and to San Juan restaurants, night life, and beaches. You are also close to The Yunque, Luquillo Beach (one of my favorite beaches.
Stayed 5 nights in Jun 2021
Response from Alonso on 30 Jun 2021
Thanks for your honest review!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience we will go back again
Stayed 7 nights in Jun 2021
Response from Alonso on 29 Jun 2021
Gracias por la confianza!

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2021
Response from Alonso on 7 Jul 2021
Thanks for the confidence!