All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 555 out of 1005 reviews" "
10 - Excellent
555
Rating 8 - Good. 239 out of 1005 reviews" "
8 - Good
239
Rating 6 - Okay. 104 out of 1005 reviews" "
6 - Okay
104
Rating 4 - Poor. 48 out of 1005 reviews" "
4 - Poor
48
Rating 2 - Terrible. 59 out of 1005 reviews" "
2 - Terrible
59
8.8/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Cody
23 May 2024
Liked: Cleanliness, staff & service
A/c didn’t work
Cody
Stayed 1 night in May 2024
Response from Tracy on 24 May 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
The staff were very friendly and helpful! The buffet had a large variety
Jayme
Stayed 4 nights in May 2024
Response from Tracy on 20 May 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Hotel was clean and convenient for an event at Levi's stadium. AC in room would not cool down so it was warm and stuffy at night. Not bad for a night stay though.
Joshua
Stayed 1 night in May 2024
Response from Tracy on 20 May 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We apologize for the inconvenience you incurred during your stay and we will be working hard to make improvements. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Good
Theresa
Travelled with family
15 May 2024
Clean, good location, friendly
Theresa
Stayed 5 nights in May 2024
Response from Tracy on 15 May 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
6/10 Okay
Titus
Travelled with family
9 May 2024
Liked: Staff & service
Bath room facilities not good
Titus
Stayed 2 nights in May 2024
Response from Tracy on 10 May 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. I have advised our maintenance team about the issues with the toilet and they are being addressed. We hope that you consider returning in the future.
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Good
WEN-JIN, San Jose
5 May 2024
WEN-JIN
Stayed 5 nights in Apr 2024
Response from Tracy on 7 May 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
6/10 Okay
Jerry
Business traveller
1 May 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
clean the carpet.
Jerry
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Jerry,While we always appreciate hearing from our guests, we are sorry to hear you had concerns with the accommodations. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.
6/10 Okay
steve
1 May 2024
steve
Stayed 2 nights in Apr 2024
Response from Tracy on 22 May 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excellent
Xiaojing
29 Apr 2024
Xiaojing
Stayed 1 night in Apr 2024
Response from Tracy on 20 May 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
4/10 Poor
Jerry
Business traveller
27 Apr 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
Wonder how often do they clean their carpet.
Jerry
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Jerry,While we always appreciate hearing from our guests, we are sorry to hear you had concerns with the accommodations. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.
Like the proximity to my work location, convenient to get to the shopping area nearby. Staff is courteous. The carpet hygiene can be improved further.
Srikanth
Stayed 4 nights in Apr 2024
Response from Tracy on 20 Apr 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to give us some feedback. We will work harder to improve on any issues you had during your stay with us. If you have time please let me know what issues you had. Thank you and look forward to your feedback.
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Good
JINOH
26 Feb 2024
Liked: Cleanliness, staff & service
Very satisfied except bathroom water drop.
JINOH
Stayed 7 nights in Feb 2024
Response from Tracy on 27 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excellent
Christine
Travelled with family and small children, Travelled with partner
I like the jacuzzi & pool all year round!
The security deposit was resonable & fast of getting back next day
Christine
Stayed 1 night in Feb 2024
Response from Tracy on 26 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excellent
Andrea
11 Feb 2024
Andrea
Stayed 1 night in Feb 2024
Response from Tracy on 12 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excellent
quang
8 Feb 2024
Liked: Cleanliness, staff & service, room comfort
quang
Stayed 1 night in Feb 2024
Response from Tracy on 12 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Dear Matthew,The best part of any stay is often hanging out at the pool, and we're glad that you had such a good time at ours! Your high rating is something we greatly appreciate, and we look forward to welcoming you back to Sonesta San Jose in the future.
Thank you for allowing Sonesta San Jose to host your recent visit. We're delighted to hear you had an enjoyable experience, and we appreciate you taking the time to share your comments. We hope to have the opportunity to welcome you back the next time you're in the area.
8/10 Good
Sheena
30 Jan 2024
Sheena
Stayed 1 night in Jan 2024
Response from Tracy on 21 Mar 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
2/10 Terrible
Michael
22 Jan 2024
Michael
Stayed 3 nights in Jan 2024
Response from Tracy on 12 Feb 2024
Thank you for taking the time to send a review regarding your stay at the Sonesta San Jose. We are sorry if we did not meet your expectation. We would like to see what the issue with your stay was. Please feel free to contact the hotel and speak with the manager on duty.
Dear Stanley,It was a delight hosting you at Sonesta San Jose, and we appreciate you taking the time to leave such an excellent review. We work hard to meet all our guests' expectations and are thrilled to have hit the mark for your visit. Come back anytime: it would be a pleasure to have you return again.
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Stayed here a few times now for business. Jesus at front desk was great.
Staff at bar/restaurant are very friendly.
CHAD
Stayed 4 nights in Jan 2024
Response from Guest Relations on 23 Jan 2024
Dear Chad,Thank you for your positive feedback and for choosing Sonesta San Jose for your business stays. We are delighted to hear that Jesus at the front desk and our team members at our restaurant have consistently provided you with exceptional service. Creating a friendly and welcoming atmosphere for our guests is our top priority, and we look forward to serving you again.
Cleanliness of the bathroom and the sink is clogged up
carlos jr
Stayed 1 night in Jan 2024
Response from Tracy on 15 Jan 2024
Thank you for taking the time to submit a review regarding your stay with us at the Sonesta San Jose. I do apologize that you did not receive the service that you deserved. I would like to apologize for the condition of the bathroom. I will be sure t share this with the staff so we can do a better job in the future. I hope that you give us another try. If so please contact the manager Tracy and I will be happy to do something special for you. Thank you for choosing Sonesta.
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Good
Tzay-Fa
7 Jan 2024
Tzay-Fa
Stayed 4 nights in Dec 2023
Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
6/10 Okay
P Annette
Business traveller
6 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathtub stopper did not work which I reported. I was told it would be fixed but it was not.
P Annette
Stayed 2 nights in Jan 2024
Response from Tracy on 9 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. I do apologize for the issue in the bathroom. I will be sure to review with the staff the importance of completing tasks in a timely manner. We hope to serve you again in the future. Please ask for the Manager (Tracy), so I can personally do something for you for the poor service you received. Thank you.
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Friendly staff, great view, comfy bed, loved the spa, pool, and workout room. We will be back:)
Amy
Stayed 1 night in Dec 2023
Response from Tracy on 4 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
8/10 Good
Tzay-Fa
1 Jan 2024
Tzay-Fa
Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Felt safe & property & rms clean. Need more racks to place luggages on.
Rena
Stayed 2 nights in Dec 2023
Response from Tracy on 27 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
10/10 Excellent
Hung
19 Dec 2023
Hung
Stayed 1 night in Dec 2023
Response from Tracy on 9 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
6/10 Okay
Choong-Un
12 Dec 2023
Choong-Un
Stayed 2 nights in Dec 2023
Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!