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The Row Hotel, BW Signature Collection

3.0 star property
Hotel with free parking, near Santana Row Shopping Center

Choose dates to view prices

The Row Hotel, BW Signature Collection, is centrally located in Santana Row. It offers a 24-hour gym, business center, in-room WiFi, express check-in, and self-parking. Just minutes from Westfield Valley Fair Shopping Mall, it's a convenient base for travelers.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is NZ$253
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Memory foam bed
Blackout curtains
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(26 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Memory foam bed
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Memory foam bed
Blackout curtains
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, memory-foam beds, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Memory foam bed
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Dining table
Smart TV
Separate bedroom
Memory foam bed
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Memory foam bed
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Memory foam bed
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128

What's nearby

  • Silicon Valley - 1 min walk - 0.0 km
  • Santana Row Shopping Center - 16 min walk - 1.4 km
  • Winchester Mystery House - 20 min walk - 1.7 km
  • PayPal Park - 4 min drive - 4.7 km
  • SAP Center at San Jose - 4 min drive - 8.3 km

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬19 min walk
  • ‪Lady M Cake Boutique - ‬10 min walk
  • ‪CoCo Fresh Tea & Juice - ‬19 min walk
  • ‪Potato Corner - ‬19 min walk
  • ‪California Pizza Kitchen - ‬17 min walk

About this property

The Row Hotel, BW Signature Collection

Hotel near Santana Row Shopping Center
Close to Winchester Mystery House, The Row Hotel, BW Signature Collection provides amenities such as a 24-hour gym. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Express check-out, express check-in and a vending machine
  • A 24-hour front desk and smoke-free property
  • Guest reviews say great things about the overall value and proximity to shopping
Room features
All 55 individually furnished rooms have perks such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 48-inch Smart TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

Is The Row Hotel, BW Signature Collection pet-friendly?

Yes, The Row Hotel, BW Signature Collection allows cats and dogs (limit 1 total). There's a fee of USD 35 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on 23 Nov 2025 start from NZ$252.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Row Hotel, BW Signature Collection?

Self-parking is free at this property.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at The Row Hotel, BW Signature Collection?

Checkout is at 11:00 AM. Late checkout is available for USD 20 (subject to availability).

Where is The Row Hotel, BW Signature Collection located?

Situated in the entertainment district, this hotel is within 1 mile (2 km) of O'Connor Hospital, Santana Row Shopping Center and Winchester Mystery House. SAP Center at San Jose and Santa Clara University are also within 3 miles (5 km).

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Reviews

The Row Hotel, BW Signature Collection Reviews

8.4

Very good

8.6

Cleanliness

8.2

Amenities

8.6

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 245 out of 430 reviews
Rating 8 - Good. 84 out of 430 reviews
Rating 6 - Okay. 47 out of 430 reviews
Rating 4 - Poor. 25 out of 430 reviews
Rating 2 - Terrible. 29 out of 430 reviews

Reviews

10/10 Excellent

Luis

Very refreshing environment, staff very attentive, well kept property!
Stayed 3 nights in Oct 2025

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean and close to the mall!
Stayed 1 night in Aug 2025

8/10 Good

Crisea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience staying in this hotel. Location is very accessible to everything.
Stayed 2 nights in Jul 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable.
Stayed 2 nights in Jun 2025

4/10 Poor

Inas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fae advertising
Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was clean, modern, spacious and quiet. They even accommodated a late check out. Will stay here again next time I’m in Santa Clara
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Jul 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service and stay
Stayed 1 night in Mar 2025

10/10 Excellent

Nguyen D

Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean
Stayed 4 nights in Jul 2025

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't stay! The hotel was entirely unattended. There were vagrants in the first-floor lobby, people walking around the hallways, the door combination wouldn't work, and worse, the receptionist was virtual. I did not feel safe in that hotel. Anytime you have a hotel with no receptionist or management, you're asking for trouble. Never again!
Stayed 1 night in Sep 2025

10/10 Excellent

Jolissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a excellent stay at the row!
Stayed 1 night in Aug 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, extremely clean and continental breakfast had fresh starbuks expresso
Stayed 1 night in Nov 2024

8/10 Good

Fernando S.

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jul 2024

10/10 Excellent

PO-CHIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2025

10/10 Excellent

Minerva

Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Great Stay! Very

Lovely and clean place to stay in a great location. Very nice continental breakfast included and free parking. I would not hesitate to stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Good selections for breakfast. Only negative was the lack of working electrical outlets. It’s a problem that being worked on.
Stayed 1 night in Apr 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by Santana Row
Stayed 1 night in Aug 2024

6/10 Okay

Melodie

Liked: Cleanliness, staff & service, amenities
Centrally located; easy accessibility to freeways, etc. However, there is a lot of street/traffic noise. If I do stay there again, I prefer NOT to have an ADA room.
Stayed 3 nights in Apr 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very polite staff. Nice room. Great breakfast. Will definitely come back
Stayed 1 night in Dec 2024

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected
Stayed 5 nights in Jun 2025

10/10 Excellent

Nima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice rooms Very good area I have wedding picture in the hotel and came out awsome
Stayed 3 nights in Feb 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
Stayed 3 nights in Feb 2025

10/10 Excellent

Karmina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean safe building! Wonderful customer service!staff was pleasant and helpful! We had a wonderful stay! Stayed 4 days! We would definitely recommend this hotel and would be happy to stay here again!
Stayed 3 nights in May 2024