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SureStay Plus Hotel by Best Western Mountain View

2.5 star property
Suburban hotel with free breakfast and fitness centre

Choose dates to view prices

SureStay Plus Hotel by Best Western Mountain View is close to Googleplex and Shoreline Amphitheatre. Guests love the warm lobby with a fireplace, outdoor pool, free self-parking, and in-room WiFi. The multilingual staff and concierge team are praised for their helpful service.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Pet-friendly
  • 24/7 front desk
The current price is NZ$185
includes taxes & fees
9 Nov - 10 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(12 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

King Room with Kitchen

  • Sleeps 2

Room With Two Queen Beds

  • Sleeps 4

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About the area

Map
Mountain View, CA

What's nearby

  • Palo Alto VA Hospital - 6 min drive - 4.7 km
  • Googleplex - 7 min drive - 4.4 km
  • Shoreline Amphitheatre - 7 min drive - 4.4 km
  • Stanford University - 11 min drive - 6.4 km
  • Stanford University Medical Center - 15 min drive - 9.6 km

Getting around

  • Whisman Station - 6 min drive
  • San Antonio Station - 16 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 25 min drive

Restaurants

  • ‪Kunjip Tofu - ‬9 min walk
  • ‪Taco Bell - ‬11 min walk
  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Jack in the Box - ‬5 min walk

About this property

SureStay Plus Hotel by Best Western Mountain View

Hotel near Palo Alto VA Hospital
Located close to Shoreline Amphitheatre, SureStay Plus Hotel by Best Western Mountain View provides free breakfast, a fireplace in reception and a gym. In addition to a business centre, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • A 24-hour front desk, smoke-free property and a TV in reception
  • Concierge services, coffee/tea in reception and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 71 rooms include comforts such as fireplaces and laptop-friendly workspaces, as well as perks such as free WiFi and desk chairs.
More amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with premium channels
  • Coffee/tea makers, heating and daily housekeeping

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  • Pet-friendly
  • Parking included
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includes taxes & fees
23 Nov - 24 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 30 per accommodation, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The seasonal pool will be open from 01 May to 31 October
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

Frequently asked questions

Does SureStay Plus Hotel by Best Western Mountain View have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Mountain View?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Mountain View on 9 Nov 2025 start from NZ$184.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Mountain View pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 30 per accommodation, per day. Service animals are exempt from fees.

How much is parking at SureStay Plus Hotel by Best Western Mountain View?

Self-parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Mountain View?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at SureStay Plus Hotel by Best Western Mountain View?

Checkout is at 11 AM.

Where is SureStay Plus Hotel by Best Western Mountain View located?

Located in North Los Altos, this hotel is 2.5 mi (4.1 km) from Palo Alto VA Hospital, and within 6 mi (10 km) of Shoreline Amphitheatre and Stanford University. Stanford University Medical Center and Santa Clara Convention Center are also within 9 mi (15 km). San Antonio Station is 16 minutes by foot.

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SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 231 out of 950 reviews
Rating 8 - Good. 324 out of 950 reviews
Rating 6 - Okay. 211 out of 950 reviews
Rating 4 - Poor. 113 out of 950 reviews
Rating 2 - Terrible. 71 out of 950 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice and quiet..staff was friendly..no complaints at all from me
Stayed 3 nights in Jul 2025

10/10 Excellent

Judi

Liked: Cleanliness, property conditions & facilities
All those at the front desk were excellent!
Stayed 1 night in May 2025

2/10 Terrible

Jill-ann

Disliked: Staff & service, property conditions & facilities
Make sure staff or anyone opens the residence doors and leaves them open. Our room door was found open after returning from dinner.
Stayed 2 nights in Oct 2025

8/10 Good

Ahammed

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is two story building and the front desk is available round the clock and helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, friendly and helpful staff, quiet, close to all. Enjoyed our stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Andie, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean and efficient for a business trip!
Stayed 1 night in Sep 2022

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice now and enjoyed it each time. Great location and friendly staff. Beds are comfy and clean rooms.
Stayed 1 night in Aug 2024

8/10 Good

minh

Liked: Cleanliness, property conditions & facilities, communication
It's lovely small motel, thanks.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Strong smell of "substance" in the hallways as we walk to the room, which we believe were guest related and not related to the hotel, and there were fleas in the bed/mattress where my spouse was bitten around her ankle. Location and service were good.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel.

Since the moment we entered we were welcomed by a friendly receptionist, the cleaners were great too and the staff in charge of breakfast was also helpful and efficient. We had a wonderful time there and will highly recommend to anyone who would like to spend time in a convenient and friendly place.
Stayed 5 nights in May 2024

10/10 Excellent

Denise

Liked: Staff & service, property conditions & facilities
Everything was great they make u feel like home
Stayed 1 night in Aug 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious, although I had to place the microwave on the floor to be able to plug it in. This wouldn’t be accessible to someone who can’t lift, bend over, get back up, and so on. Same for the coffee machine, although I didn’t use that. I feel that this should have been communicated to some extent. My stay was otherwise very nice and I enjoyed the breakfast!
Stayed 2 nights in Jul 2025

8/10 Good

Wagner

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good option for a work related travel. Breakfast and gym were good. Parking was great. Room was ok. I would definitely stay there again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a great place to stay. It's our second time staying here. Very comfortable, convenient. Staff is friendly and breakfast is good. Thank you. We will definitely stay there again when we visit San Jose.
Stayed 1 night in Dec 2022

4/10 Poor

Marian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom was not clean, air conditioning too loud,
Stayed 3 nights in Apr 2025

6/10 Okay

Hugh

Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean !!
Stayed 2 nights in Apr 2024

2/10 Terrible

Brenna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No go!

This stay was no good. I stayed there twice last summer and liked it - budget friendly and clean. This year our first room had a red stain near the pillows on one bed and hair and lint under the sheets on the other. When we moved rooms the beds were clean enough, but the bathroom was grimy and thick layers of dust were everywhere. Plus both rooms has stained dirty carpet. When I spoke to management about my concerns the next morning, they stated that they were sorry and I could ask for the "manager's special" next time and get a discount. This did not leave me with any want to ever stay at this property again.
Stayed 1 night in Jul 2025

10/10 Excellent

Vasil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check-in and check-out. Clean and secure room. Very helpful to have a fridge and a microwave in the room. Near a main road, but not loud at all.

8/10 Good

Helen J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the price

Great location. All the staff were super friendly. Breakfast was always good and the coffee was plentiful and delicious. The reason I gave 4 stars to some items: my room was clearly smoked in, so an ozone machine might help; also the carpet needs to be replaced and a few corners need a bit more attention. Overall, I had a very nice experience.
Stayed 7 nights in Nov 2023

4/10 Poor

MATTHEW

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The power was out when I arrived and I was asked to sign a blank lodging agreement. I will seek other lodging options next time.
Stayed 2 nights in Feb 2024

8/10 Good

Arthur

Liked: Communication
Disliked: Property conditions & facilities
The check in staff was great. Very friendly. Room was older, but not bad. Felt as if room was not cleaned well as you could feel stuff under your feet and a blonde hair in the sheets. Hopefully they had been washed or changed out. Breakfast was good. Room was warm and cozy.
Stayed 1 night in Nov 2023

2/10 Terrible

Orlando

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wrong room someone’s stuff in it and dirty. Got a different room that was clean
Stayed 2 nights in Apr 2024

4/10 Poor

Abigail

Disliked: Cleanliness, amenities, property conditions & facilities
The stay was ok. Just a few things. Cobb webs near the window. Like it has not be cleaned in years. Shower curtain had mold, same as well, like it had not been changed in years. The lock for the door was broken.
Stayed 2 nights in Sep 2024

10/10 Excellent

Xavier

Yes
Stayed 2 nights in Nov 2021