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SureStay Plus Hotel by Best Western Mountain View

2.5 star property
Suburban hotel with free breakfast and fitness centre

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Mountain View

Free breakfast
Lobby
Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
SureStay Plus Hotel by Best Western Mountain View is close to Googleplex and Shoreline Amphitheatre. Guests love the warm lobby with a fireplace, outdoor pool, free self-parking, and in-room WiFi. The multilingual staff and concierge team are praised for their helpful service.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Pet-friendly
  • 24/7 front desk
The current price is NZ$180
includes taxes & fees
10 Oct - 11 Oct

Room options

Check availability for these dates

Tonight

Sept 20 - Sept 21
Check availability for tonight Sept 20 - Sept 21

Tomorrow

Sept 21 - Sept 22
Check availability for tomorrow Sept 21 - Sept 22
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Private bathroom
Hairdryer
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Private bathroom
Hairdryer
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(11 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Private bathroom
Hairdryer
Shower/bath combination
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Private bathroom
Hairdryer
Shower/bath combination
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Mountain View, CA

What's nearby

  • Googleplex - 5 min drive - 4.4 km
  • Shoreline Amphitheatre - 6 min drive - 4.4 km
  • Palo Alto VA Hospital - 6 min drive - 4.3 km
  • Stanford University - 8 min drive - 6.4 km
  • Stanford University Medical Center - 12 min drive - 8.9 km

Getting around

  • Whisman Station - 6 min drive
  • San Antonio Station - 16 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 25 min drive

Restaurants

  • Kunjip Tofu
  • Chili's Grill & Bar
  • ‪Taco Bell - ‬11 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Gen Korean BBQ House - ‬7 min walk

About this property

SureStay Plus Hotel by Best Western Mountain View

Hotel near Palo Alto VA Hospital
Located close to Shoreline Amphitheatre, SureStay Plus Hotel by Best Western Mountain View provides free breakfast, a fireplace in reception and a gym. In addition to a business centre, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • Coffee/tea in reception, concierge services and a vending machine
  • A 24-hour front desk, smoke-free property and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 71 rooms include comforts such as fireplaces and laptop-friendly workspaces, as well as perks such as free WiFi and desk chairs.
More amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with premium channels
  • Coffee/tea makers, heating and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 30 per accommodation, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The seasonal pool will be open from 01 May to 31 October
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

Frequently asked questions

Does SureStay Plus Hotel by Best Western Mountain View have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Mountain View?

As of 20 Sept 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Mountain View on 10 Oct 2025 start from NZ$179.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Mountain View pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 30 per accommodation, per day. Service animals are exempt from fees.

How much is parking at SureStay Plus Hotel by Best Western Mountain View?

Self-parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Mountain View?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at SureStay Plus Hotel by Best Western Mountain View?

Checkout is at 11 AM.

Where is SureStay Plus Hotel by Best Western Mountain View located?

Located in North Los Altos, this hotel is 2.5 mi (4.1 km) from Palo Alto VA Hospital, and within 6 mi (10 km) of Shoreline Amphitheatre and Stanford University. Stanford University Medical Center and Santa Clara Convention Center are also within 9 mi (15 km). San Antonio Station is 16 minutes by foot.

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SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 224 out of 937 reviews
Rating 8 - Good. 322 out of 937 reviews
Rating 6 - Okay. 210 out of 937 reviews
Rating 4 - Poor. 112 out of 937 reviews
Rating 2 - Terrible. 69 out of 937 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gian

Liked: Cleanliness, staff & service
Clean room and comfortable bed. That’s all we needed for one night.
Stayed 1 night in Aug 2025

6/10 Okay

Bhavesh

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Aug 2025

8/10 Good

Ida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast ok, feel the stomach
Stayed 1 night in Aug 2025

10/10 Excellent

Judi

Liked: Cleanliness, property conditions & facilities
All those at the front desk were excellent!
Stayed 1 night in May 2025

4/10 Poor

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
We were welcomed with the big stains on the carpet. A dead bug smashed on the wall a big wad of goop by the door still determined to be what it is and just dirty would not stay there again would not recommend staff was nice, but that’s about it.
Stains all over carpet
Mystery gunk in the bathroom
Dead bugs on the wall
Stayed 1 night in Aug 2025

4/10 Poor

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did not like the mold in the shower tiles, on the bathroom floor, behind the faucet.
Stayed 3 nights in Jul 2025

6/10 Okay

Michael

Good value
Stayed 2 nights in May 2025

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, safe and quiet neighborhood, nice walking around
Stayed 3 nights in Feb 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious, although I had to place the microwave on the floor to be able to plug it in. This wouldn’t be accessible to someone who can’t lift, bend over, get back up, and so on. Same for the coffee machine, although I didn’t use that. I feel that this should have been communicated to some extent. My stay was otherwise very nice and I enjoyed the breakfast!
Stayed 2 nights in Jul 2025

8/10 Good

Katherine

Liked: Staff & service, room comfort

Comfortable

Really enjoyed our stay. It’s super quiet. Breakfast was average but pretty good selection. Customer service was very good, everyone was very friendly.
Stayed 4 nights in Feb 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

chris

Liked: Staff & service, amenities, property conditions & facilities
Natalie was a great host. She was very nice and helpful. It was a very good experience.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Strong smell of "substance" in the hallways as we walk to the room, which we believe were guest related and not related to the hotel, and there were fleas in the bed/mattress where my spouse was bitten around her ankle. Location and service were good.
Stayed 3 nights in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the breakfast was well-laid out. The staff are helpful. Good value for the price.
Stayed 2 nights in Jan 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice now and enjoyed it each time. Great location and friendly staff. Beds are comfy and clean rooms.
Stayed 1 night in Aug 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, friendly and helpful staff, quiet, close to all. Enjoyed our stay.
Stayed 3 nights in Jan 2024

8/10 Good

minh

Liked: Cleanliness, property conditions & facilities, communication
It's lovely small motel, thanks.
Stayed 1 night in Nov 2023

8/10 Good

Wagner

Liked: Staff & service, amenities, property conditions & facilities
I serves the purpose very well if you are travelling alone for work or just want a place to sleep. Parking, breakfast, gym room are very good. The room are clean and functional.
Stayed 5 nights in Nov 2024

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to Stanford, very clean, near shops and restaurants.
Stayed 2 nights in Dec 2022

2/10 Terrible

Marian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SureStay by Best Western, Mountain View Ca

It wasn’t very clean, walking on the carpet my bare feet was dirty. Noise from air conditioning and fridge was loud. Could hear shower and toilet from above. Mega truck start the engine and rev at 6 am. Was scheduled to stay today but changed to Hampton Inn, much nicer and quiet. Take that dump off your listings!
Stayed 1 night in May 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient and reasonable while mu son was in the hospital.
Stayed 2 nights in Dec 2024

10/10 Excellent

Esther Joy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating.
Stayed 2 nights in Jul 2024

10/10 Excellent

Leslie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was small, quiet, and nice
Stayed 2 nights in Jun 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with friendly, helpful staff.
Stayed 2 nights in Oct 2023

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