Lobby

Reviews of Sonesta ES Suites San Jose Airport

3 out of 5
Sonesta ES Suites San Jose Airport
1602 Crane Ct, San Jose, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 402 out of 710 reviews" "
Rating 8 - Good. 162 out of 710 reviews" "
Rating 6 - Okay. 73 out of 710 reviews" "
Rating 4 - Poor. 40 out of 710 reviews" "
Rating 2 - Terrible. 33 out of 710 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bathroom was a disaster. Toilet and tub were way too low. The front door stuck badly.
Stayed 12 nights in May 2024
Response from Customer Service on 22 May 2024
David, we appreciate your feedback. It’s great to have your perspective on what didn't meet your expectations. Our team values guest input and will look into the specifics you mentioned. We hope you'll give us another opportunity to provide a better experience in the future.

10/10 Excellent

Dennis, Kalaheo

Travelled with partner
Enjoyed our stay. Great room. Large clean Breakfast was amazing. Spa was not working. Great location and affordable
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Dennis,Thank you for your wonderful review. The team at Sonesta ES Suites San Jose Airport is delighted to hear you enjoyed your stay and appreciated the spacious, clean room and amazing breakfast. It is great to know you found our location convenient and affordable. We also appreciate your patience regarding the spa. We're looking forward to welcoming you back soon.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Roomy inside to walk around
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Valerie, thank you for your positive feedback about your spacious accommodations at Sonesta ES Suites San Jose Airport. We're delighted to hear you enjoyed the ample space in your room. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lisa

Liked: Property conditions & facilities
I loved this place it was convenient to where I needed to be breakfast was good
Stayed 7 nights in May 2024
Response from Customer Service on 20 May 2024
Lisa, the team at Sonesta ES Suites San Jose Airport is thrilled to hear you loved your stay! We're glad our location was convenient for you and that you enjoyed our breakfast. We look forward to welcoming you back soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Rebecca, thank you for your fantastic rating! The team at Sonesta ES Suites San Jose Airport is delighted that you had a great experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Vily

Liked: Cleanliness, staff & service, property conditions & facilities
Need the light in bath room and kitchen brightening
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Vily, thank you for sharing your feedback. At Sonesta ES Suites San Jose Airport, your comfort is our priority, and we value your suggestion about adjusting the lighting in certain areas. We're committed to continually enhancing our guests' experiences and your input helps us in that effort. Thanks again for your positive review, and we look forward to welcoming you back soon.

6/10 Okay

andy

Travelled with family
No hot water, no coffee, no ice, yellow bath towels, old furnitures. Breakfast is good, that is.
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Andy, it's regrettable to hear that certain elements of your stay were not up to expectations. We value your feedback regarding the water temperature, beverage availability, and bathroom amenities. Please know your indication of dissatisfaction allows us to hone our efforts. On a positive note, we're glad you were satisfied with the breakfast offerings. We are committed to improving the points you have mentioned and appreciate your patience during this process. We hope for the chance to elevate your experience during a future stay.

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Renato, we're thrilled that Sonesta ES Suites San Jose Airport earned your top rating. Thank you for your feedback, and we look forward to seeing you again in the future.

10/10 Excellent

Patrick, Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good. Hot tub was down.
Stayed 4 nights in Apr 2024
Response from Customer Service on 4 May 2024
Patrick, thank you for your feedback. We are delighted to learn that you had a great stay at Sonesta ES Suites San Jose Airport. We do understand your remark concerning the hot tub and we assure you that we're working diligently to ensure all amenities are up to standard for every guest. We appreciate your patience and look forward to having you back soon.

10/10 Excellent

Sanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stays. We used their gym everyday. The staffs are very friendly! If we visit San Jose again, Sonesta ES Suites will be our 1st choice to stay.
Stayed 7 nights in Apr 2024
Response from Customer Service on 3 May 2024
Sanh, it's fantastic to hear that Sonesta ES Suites San Jose Airport provided an enjoyable experience for you! It's wonderful you made the most out of our fitness center and appreciated the friendliness of our team members. Your sentiment to choose our property for future visits to San Jose is incredibly encouraging. We eagerly look forward to welcoming you back!

6/10 Okay

Denis

Stayed 2 nights in Apr 2024
Response from Customer Service on 22 May 2024
Denis, thank you for taking the time to rate your stay. Your feedback is valuable to us. Should you have any specific comments or suggestions, we would love to hear them to enhance your future visits.

2/10 Terrible

Patrick

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Facility was undergoing maintenance and kept us out of our room for hours.
Stayed 2 nights in Apr 2024
Response from Dhey on 1 May 2024
Hello Patrick we regret to hear about your unpleasant experience during your last stay with us. Our goal is to provide a seamless experience to all of our guests, and we apologize if your expectations weren't met this time around. We have actually put letters to every room informing all guests about the renovation and we were not aware that somebody has asked you to be out of the room while they are painting the exterior of the building, we could have talk to the person who asked you to leave as this person is not part of our team. Please allow us the opportunity to better serve you in the future.

10/10 Excellent

Sandeepkumar

Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Thank you for the great rating, Sandeepkumar!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites San Jose Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

tatlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Apr 2024
Response from Customer Service on 1 May 2024
Tatlin, it's truly rewarding to see a perfect score! We're delighted to know that your stay at Sonesta ES Suites San Jose Airport met all your expectations. Your satisfaction is our best reward, and we're already looking forward to providing another stellar stay for you in the future. Thank you for sharing your experience.

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Overall I enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Michael, it's delightful to hear you had an enjoyable stay at Sonesta ES Suites San Jose Airport. We truly appreciate your feedback and are thrilled when our guests have agreeable experiences. We look forward to welcoming you back in the near future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for everything more importantly make feel welcome everytime
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Juan, thank you so much for sharing your glowing experience at Sonesta ES Suites San Jose Airport. We're thrilled to learn that you felt truly welcomed during each of your visits. Our team members strive to provide an environment where guests feel valued and appreciated. We can't wait to welcome you back for another memorable stay.

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was nice, room was very spacious and the property was lovely. It felt safe. Breakfast options were not great and they ran out of a lot of the foods before breakfast was actually over but not a huge deal. The kitchen was short on utensils and didn’t have a lot of dishes so not great for cooking there. Convenient location and we enjoyed our stay.
Stayed 4 nights in Feb 2024
Response from Customer Service on 26 Apr 2024
Theresa, it's splendid to hear that you appreciated the spacious room and lovely property at Sonesta ES Suites San Jose Airport. We're also glad that you felt secure during your stay. We aim to create a pleasurable experience for our guests, so your feedback regarding breakfast and kitchen supplies is valuable. Our team will certainly discuss these areas for improvement. We're delighted that you found our location convenient and overall enjoyed your stay. We are looking forward to welcoming you back to provide an even better experience.

10/10 Excellent

Shankar

Stayed 1 night in Apr 2024
Response from Customer Service on 16 May 2024
Shankar, thank you for your positive rating on Expedia! The team at Sonesta ES Suites San Jose Airport is delighted to know you had a great stay. We look forward to welcoming you back in the future!

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Carlos, we are thrilled to know you had a 5-star experience at Sonesta ES Suites San Jose Airport. Thanks for selecting our property for your stay. We are greatly inspired by your rating and look forward to welcoming you back on your next visit. Best Regards.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for value that comes with a quiet setting than look no further. This place has it all. A home style design with features you can feel like you didn't leave home. Clean, safe and quiet. The staff here are outstanding to make your stay a pleasant one.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Joseph, it's a delight to hear you've had such a positive experience at Sonesta ES Suites San Jose Airport. We pride ourselves in creating a calming setting with homely features for our guests. Our dedicated team members indeed strive to provide you with a warm, pleasant stay that meets all your needs. We look forward to your next visit. Safe travels!

6/10 Okay

Ling

Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
Thank you for sharing, Ling.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Juan

Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
clerk front desk was very kind and respectful
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Elizabeth, thank you for sharing your positive experience at Sonesta ES Suites San Jose Airport. We're thrilled that our front desk team member's kindness and respect left a lasting impression. We look forward to welcoming you back on your next visit.

4/10 Poor

Peggy A, Byron

Travelled with family
Disliked: Amenities, property conditions & facilities
My sister fell in bath tub due to the very slippery tub, she was hurt badly. When I asked if they had bath tub mats, desk girl goes to the back , comes out and hands me 1??? They had a way to prevent this, but didn't, Very UNHAPPY Breakfast is big only week days, weekend, cold cereal and old muffins and yogurt. I WASN'T HAPPY for what I paid!!!! I felt cheated
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Peggy, we express our sincere concerns about the unpleasant incidents you've reported. It's unfortunate to hear about the issues encountered with the bathtub and we certainly regret any discomfort to your sister. The safety and comfort of our guests are paramount, and the way your situation was handled will be assessed internally for improvements. It is also disheartening to know that breakfast didn't meet your expectations. Going forward, we aim to better manage our breakfast offerings to suit diverse customer preferences. We appreciate you sharing your views and assure you of our commitment to continually enhance guest experiences.

6/10 Okay

Hung

Why the hotel was charged $10.00 for the parking fee ? This is worse .
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Hung, we understand that you had concerns regarding the parking fee during your stay. It's common in certain locations to have nominal fees associated with parking facilities due to maintenance and security considerations. We, however, always strive to be transparent about any additional charges. We appreciate your feedback and will take it into consideration as we continually look to improve our guest experiences.

10/10 Excellent

Marcellus, Edmonds

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the street to the entrance of the hotel there are parking several junky RVs of homeless people. I agree, this is the new picture of many US cities. But it is still annoying.
Stayed 4 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Marcellus, thank you for your high marks for Sonesta ES Suites San Jose Airport. We appreciate you recognizing the current urban landscape, which, unfortunately, we have no control over. While the external situation may be bothersome, we're glad you still chose us for your stay. We look forward to offering you a comfortable experience on your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Michael, thank you for your positive rating of Sonesta ES Suites San Jose Airport. We're delighted that your stay with us met your expectations. It would be our pleasure to welcome you back for another exceptional experience.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Response from Customer Service on 11 Mar 2024
Mark, we're thrilled to hear you had a wonderful stay at Sonesta ES Suites San Jose Airport. We aim to provide an exceptional experience for all our guests. Your satisfaction tells us we're on the right track. We hope to have the opportunity to serve you again in the future!

2/10 Terrible

ANDY

Business traveller
Disliked: Cleanliness
My room was upgraded as a complimentary, I got in my room and furnitures were dusty and there was 2 mouse traps the closet in the second additional room in ny suite.
Stayed 4 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Andy, it's disconcerting to learn that you found the cleanliness of your suite below expectations, and please accept our apologies for any discomfort caused. We strive to maintain the highest standards and appreciate your feedback as it aids in our continual improvement. Should you give us another chance, we'll absolutely prioritize making your stay more enjoyable.

10/10 Excellent

Nishad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Nishad, it's wonderful to hear you had an enjoyable experience at Sonesta ES Suites San Jose Airport. Your simple yet powerful words, 'pretty good', says it all. We appreciate your feedback and look forward to welcoming you back in the near future.

2/10 Terrible

Cecile

Stayed 4 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Cecile, we're disheartened to learn that your stay didn't meet expectations. We take every rating and feedback into serious consideration. Your experience truly matters to us and we hope to have an opportunity to provide a more pleasing visit in the future.

10/10 Excellent

GILBERT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Thanks for the amazing rating, Gilbert!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites San Jose Airport!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
As luck would have it I stayed in this exact same room last year! It looks like it's been a rough year for the room - the dresser handle was broken, the shower rod was rusted, and there were ants! Couple that with a mediocre breakfast and I think next year I'll be looking elsewhere...
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
We appreciate your feedback and regret to hear that your stay was not up to expectation. A few aspects of the room seem to have disappointed you, something we take to heart. Our team is dedicated to maintaining our suites, and we're looking into your comments regarding their condition. Moreover, we value your critique of our breakfast selection and we're working diligently to improve all areas for our guests. We hope to have another chance to impress you in the future, should you decide to visit us again.

10/10 Excellent

Luis

Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Luis, it's fantastic to read that you've given Sonesta ES Suites San Jose Airport a top rating! We greatly appreciate your support and are thrilled that your stay met your expectations. It would be our pleasure to welcome you back the next time you visit San Jose.

10/10 Excellent

Annie

Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Thank you for the fantastic rating, Annie!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites San Jose Airport! We can't wait to see you again soon.

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is good for families and those going to Levi’s stadium. Breakfast is good. Staff is friendly. There are mobile homes around but not too much of a concern. My only issue was that I was billed for having a dog. I do not own a dog. I was there 4 days, they would have seen a dog if I had one. Although my room was dog friendly, there was no sign of a dog when I got there or when I left. Not sure how they concluded that I had a dog. Nonetheless, after talking to a couple people, we got a refund.
Stayed 3 nights in Dec 2023
Response from Customer Service on 4 Feb 2024
Maria, it's great to hear that you appreciated Sonesta ES Suites San Jose Airport's family-friendly atmosphere and found our breakfast enjoyable. We're thankful to our friendly team members who were able to resolve the misunderstanding regarding the pet billing. We appreciate your patience in this matter and are already working to improve our procedures to prevent such issues in the future. We hope to welcome you back soon.

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
Francisco, it's disheartening to see a low rating without any specific feedback. We're always striving to enhance our guest experiences and your insights help. We appreciate your visit and hope for a chance to serve you better in the future.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Fred, thank you for choosing Sonesta ES Suites San Jose Airport for your recent stay. We're delighted to learn you had a pleasant experience, and we would be very happy to welcome you back in the future. Safe travels until then!

6/10 Okay

Kuanesha L

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A little hole in the wall
Their furniture here is outdated, and there were ants in the bathroom. They only give you one set of towels for a 4 day stay. Housekeeping is only available in the mornings. Weird men were walking around ladies be careful when traveling solo and staying here.
Stayed 4 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Kuanesha L, it's regrettable to learn you encountered certain issues during your stay. Our continuous aim is to provide comfortable and well-maintained facilities to all our guests. We sincerely apologize that your stay fell short due to unwanted visitors in your bathroom and some deficiencies in our amenities. We will certainly review our housekeeping schedule and towel provision practices to ensure we are meeting guest needs. Additionally, we prioritize the safety and well-being of all guests and we have strong security measures in place to ensure this. As such, we'll reflect upon your observations and strive for improvements. Your feedback is significantly appreciated as it directs us towards necessary improvements. Thank you.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Thanks for the outstanding rating, Daniel!We're delighted your time at Sonesta ES Suites San Jose Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
David, thank you for choosing Sonesta ES Suites San Jose Airport. We're thrilled to know you had a pleasant stay and look forward to welcoming you back in the future!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RECOMMEND IT
it was amazing
Stayed 2 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Linda, we are thrilled to hear that you had an amazing stay at Sonesta ES Suites San Jose Airport. Your positive feedback makes us proud of the experiences we provide for our guests. We sincerely appreciate your endorsement and hope to welcome you back soon.

4/10 Poor

Reginald

Travelled with family
Liked: Room comfort
Stayed 7 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Reginald, we see that your recent stay didn't meet your expectations. We aim to provide great experiences to our guests, so it's disheartening to hear that this was not the case for you. Thank you for your feedback. We look forward to having another chance to better serve you next time.

10/10 Excellent

Kevin, Brooklyn

Stayed 3 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Kevin, we're thrilled to know that you enjoyed your stay at Sonesta ES Suites San Jose Airport. It is a pleasure to deliver the exceptional experience you deserve. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

SUZETTE

Travelled with family
Stayed 2 nights in Jan 2024
Response from Customer Service on 12 Jan 2024
Suzette, thank you for taking the time to rate Sonesta ES Suites San Jose Airport. We are glad to see that your stay with us seems to have been satisfactory. Your feedback is valued, and we hope to welcome you back in the future.

6/10 Okay

Alexis

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Alexis, we appreciate your feedback and will continue to strive for the highest standards of service and hospitality. We hope to offer you a five-star stay during your next visit.

10/10 Excellent

Uday

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Uday, it's fantastic to hear you had a pleasing stay at Sonesta ES Suites San Jose Airport. We value your feedback and will continue to strive for exceptional guest experiences. We look forward to your return during your future travels.

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend staying here
Awesome staff, very helpful and accommodating… rooms were clean and very reasonably priced… breakfast was amazing!!
Stayed 7 nights in Jan 2024
Response from Customer Service on 10 Jan 2024
Robby, it's fantastic to read your kind words about Sonesta ES Suites San Jose Airport. We're thrilled you found our team members to be supportive and our accommodations to be pleasing and of value. It's also great you enjoyed our breakfast selection. We hope to serve you again. Thank you for your review!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Patricia, it's wonderful to hear that you had a stellar stay at Sonesta ES Suites San Jose Airport. We greatly appreciate your top rating via Expedia and are delighted that our establishment met your expectations. We hope to have the pleasure of welcoming you back during your next visit to San Jose.

6/10 Okay

Carolina, Algonquin

Disliked: Property conditions & facilities
The room was dirty looking. Couch was full of stains. Shower was small and you could barely open the door. Bathroom is small confinement. The RV'S, NOT a GOOD LOOK for the property! No hangers to hang clothes. I liked that it was in a convenient location.
Stayed 4 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Carolina, thank you for bringing these matters to our attention. It’s unfortunate to hear the cleanliness and condition of some particular elements in your room didn't meet your expectations. We genuinely value our guests' comfort and strive to offer a well-maintained environment. We're pleased you found our location suitable for your needs. We will certainly review your feedback with our team members to ensure improvements are made. We hope to have the chance to better serve you in the future.