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Reviews of Homewood Suites by Hilton San Francisco Airport North

3 out of 5
Homewood Suites by Hilton San Francisco Airport North
2000 Shoreline Ct, Brisbane, CA

Reviews

7.8

Good

Rating 10 - Excellent. 365 out of 1001 reviews" "
Rating 8 - Good. 319 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 60 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Taryn

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from The Homewood Suites Team on 21 Mar 2024
Thank you for the wonderful review. We're so happy you enjoyed your stay while visiting Brisbane. We value all of our guests and always do our best to ensure that you will enjoy your visit. We look forward to having you return should you find yourself in the area!

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like how it’s out the way from the city, quiet and easy parking
Stayed 1 night in Mar 2024
Response from The Homewood Suites North SFO Team on 21 Mar 2024
Thank you for the wonderful review. We're so happy to see you enjoyed your stay. We hope you felt at home and can’t wait to welcome you home soon!

8/10 Good

GLADYS, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Eric, Campbell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in the perfect spot for rest and relaxation.
Stayed 1 night in Feb 2024
Response from The Homewood Suites North SFO Team on 21 Mar 2024
Thank you for the wonderful review. We're so happy to see you enjoyed your stay. We hope you felt at home and can’t wait to welcome you home soon!

10/10 Excellent

Sudhanshu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

6/10 Okay

Jane

Travelled with family, Business traveller
Disliked: Amenities
Unfortunately, the hotel is right next to the railroad tracks! The evening check-in staff was absolutely lovely, Monica. The morning staff of checkout didn’t seem like they really cared for their job much. The breakfast certainly nothing to write home about. It served our purpose of a quick overnight.
Stayed 1 night in Jan 2024

8/10 Good

Edward

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Fermin

Stayed 1 night in Jan 2024

4/10 Poor

Erica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just 'ok'
The Hotel is just 'ok'...The breakfast was ok, not great, service was helpful, but didn't fix a unfllushable toilet after 3X. I fixed it. The shower is either really cold or hot. Good luck. We checked in an hour early after an early morning long flight and got charged and extra $50+tax.
Stayed 4 nights in Dec 2023

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Ashel

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Efrain

Business traveller
Stay.
Kitchen needed to be mop n swept, carpet needed to vacuum. Bathroom ceiling paint was chipping away. Breakfast was good, Fred did an excellent job, he was helpful, happily greeted people, awesome guy whom I could tell takes pride in his work
Stayed 4 nights in Dec 2023

6/10 Okay

Selwyn

Travelled with partner
Disliked: Cleanliness
No make up service for 4 of the 5 days we stayed in the hotel. Doors and refrigerator doors and bathtub were grimy.
Stayed 5 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
We stopped multiple times at this place over the last 10 years as it’s a convenient location for our family . We recently don’t like to stay in hotels in SFO and found out a convenience to stay somewhat away from the city . The restaurants are kind of far from this hotel , but we became familiar with this area and found 15-20 min drive wonderful restaurants to eat . Check Burlingame down town for it . About hotel . Lack of extra pillows in a room for 3 people to sleep . Will be nice to have also extra blankets . Breakfast: around 9:00 almost all food was gone . No big garbage can to throw the garbage away . The men who was in charge of breakfast was very nice and before closing the breakfast itself was making sure everybody got enough food . Overall a pleasant stay , BUT I think this hotel becoming a little outdated .
Stayed 2 nights in Nov 2023

8/10 Good

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Elida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great experience
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Meliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

4/10 Poor

Doss

Stayed 1 night in Oct 2023

8/10 Good

Fatima

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
10 minute drive from SFO. Great hotel for families. There is a heated pool. Unfortunately our kitchenette did not seem clean and the sheets for the pull out couch did not look replaced. Decent breakfast, they have hot items.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Thomas

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities
When we arrived and checked in, we were told housekeeping cleaned rooms every other day. We checked in Thursday afternoon. When we checked out Monday house cleaning had still not been in our room. We had to go to the lobby and ask for toilet paper and towels. When we complained about the lack of cleaning service to the desk clerk, she in a very disrespectful tone told my wife that they only clean rooms if you stay more than 4 days.
Stayed 4 nights in Oct 2023

8/10 Good

Maria

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Vanessa

Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Stayed 2 nights in Sep 2023

2/10 Terrible

Kathleen

Stayed 4 nights in Sep 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watery eggs w/ no restaurants options, $$ parking
Very expensive stay, with a really bad breakfast (eggs standing in hot water) and far from any restaurants (you need to get in your car to get a meal except for the bad free breakfast). $500 a night and they still charge you for outside parking.
Stayed 1 night in Sep 2023

10/10 Excellent

Roman

Stayed 3 nights in Sep 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Pedro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

4/10 Poor

Han

Disliked: Property conditions & facilities
I don’t want to recommend to this place.
Stayed 2 nights in Aug 2023

2/10 Terrible

Zepure

Disliked: Cleanliness, property conditions & facilities
I will never stay in this hotel again
Stayed 1 night in Aug 2023

10/10 Excellent

Atilio.Aguilar

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location.It’s quiet and safe
Stayed 2 nights in Jul 2023

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Convince and quite nice for the price. Good to have a suite w/ full kitchen for same price as many inferior places in The area.
Stayed 3 nights in Aug 2023

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at was great especially with big help from the over night clerk Lenita she went above and beyond her service thanks again
Stayed 2 nights in Aug 2023

10/10 Excellent

Ane

Travelled with family, Travelled with family and small children
Liked: Amenities
Excellent
Stayed 2 nights in Jun 2023

6/10 Okay

Leonel

Liked: Property conditions & facilities
Arrived at hotel and did not receive the room that I reserved. Got a different style of room and smaller bed
Stayed 1 night in Aug 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staffs. Ideal location to avoid the craziness of San Francisco.
Stayed 1 night in Jul 2023

10/10 Excellent

Lhenryshy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Family hotel!
Stayed 1 night in Jun 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Zichen

Stayed 4 nights in Jun 2023

2/10 Terrible

Deena

Disliked: Staff & service
Horrible customer service
Our truck was broken into in the front lot and they were no help. Notified them of late check-in and possibly early the next morning but had paid in advance and yet they canceled our reservation and refused refund. Unfriendly staff and manager unwilling to discuss. Will never return.
Stayed 2 nights in Jun 2023

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
We normally like this hotel because of the pool and the kitchenette. The pool was closed this trip but the lady at the front desk got us a swim time at the hotel next door. Intially the front desk couldn't find my fully paid for reservation, which was nerve-wracking since the hotel was sold out that night. The hotel is under construction which takes up quite a few parking spaces on backside of the property. This particular time the room didn't seem as clean. The floor was sticky and my son found a several days old coffee drink on the floor next to the bed. We had to ask for a sheet for the couch bed, dish soap, a sponge, and more forks as our room only had 1. I didn't cook anything but there were no utensils in the room anyway to cook. Overall, the quality and attention to details in our room was lacking.
Stayed 1 night in Jun 2023

8/10 Good

Kenneth, The Villages

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, industrial area. But we knew that going in
Stayed 1 night in Jun 2023

10/10 Excellent

claudia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff, very clean, breakfast was good, Overall I highly recommend this hotel.
Stayed 1 night in Jun 2023