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Hotel Villa Mercedes San Cristobal

4.0 star property
Colonial hotel with 2 restaurants and free local area shuttle

Photo gallery for Hotel Villa Mercedes San Cristobal

Exterior
Lobby sitting area
Reception
Suite
Front of property
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • Laundry
  • Room service
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room

Grand Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Heating
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

Highlights

Heating
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Heating
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Rainfall showerhead
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite

Suite

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Premium bedding
Blackout curtains
Separate bedroom
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Double Room Deluxe with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Room Executive with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Room Executive with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Suite with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Double Room Executive with View

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite with Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Suite with Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Room Deluxe with Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Superior with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Double Suite Superior with View

  • Sleeps 3
  • 2 Double Beds
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About the area

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Santo Domingo Handicraft Market - 2 min drive - 2.2 km
  • San Cristóbal de las Casas Cathedral - 3 min drive - 2.6 km
  • Mesoamerican Museum of Jade - 3 min drive - 2.6 km
  • Plaza 31 de Marzo - 3 min drive - 2.6 km
  • Na Bolom Cultural Museum - 5 min drive - 3.7 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 69 min drive

Restaurants

  • ‪El 7 Mares - ‬5 min walk
  • ‪Fragola - ‬3 min walk
  • ‪Cacao Nativa - ‬3 min walk
  • ‪Al Grano - ‬9 min walk
  • ‪Asador la Herradura, Carnes & Cortes - ‬1 min walk

About this property

Hotel Villa Mercedes San Cristobal

Upscale hotel near Santo Domingo Handicraft Market
Located close to Amber Museum of Chiapas and Plaza 31 de Marzo, Hotel Villa Mercedes San Cristobal provides a terrace, shopping on-site and a coffee shop/cafe. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • Free self-parking and extended parking
  • English breakfast (surcharge), a free local area shuttle and express check-out
  • Express check-in, wedding services and 3 meeting rooms
Room features
All 83 rooms include comforts such as premium bedding and bathrobes, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Coffee/tea makers, heating and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 kilometres
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to noon for a fee: MXN 165 for adults and MXN 85 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Chimenea

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,408 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 165 for adults and from MXN 85 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes
Villa Mercedes San Cristobal
Hotel Villa Mercedes San Cristobal Hotel
Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas

Frequently asked questions

Is Hotel Villa Mercedes San Cristobal pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Villa Mercedes San Cristobal?

Self-parking and extended parking are free at this property.

What time is check-in at Hotel Villa Mercedes San Cristobal?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Mercedes San Cristobal?

Checkout is at noon.

Where is Hotel Villa Mercedes San Cristobal located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Amber Museum of Chiapas, Plaza 31 de Marzo and Mesoamerican Museum of Jade. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are also within 3 mi (5 km).

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Hotel Villa Mercedes San Cristobal Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 258 reviews
Rating 8 - Good. 76 out of 258 reviews
Rating 6 - Okay. 22 out of 258 reviews
Rating 4 - Poor. 6 out of 258 reviews
Rating 2 - Terrible. 8 out of 258 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Celso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.
Stayed 2 nights in Jan 2025

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great gracias
Stayed 3 nights in Mar 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service
The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
Stayed 1 night in May 2024

10/10 Excellent

Cecilia Garcia

Liked: Cleanliness, property conditions & facilities
Line
Stayed 6 nights in Dec 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Feb 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Marco A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Stayed 6 nights in Dec 2023

6/10 Okay

Raudel

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Stayed 4 nights in Nov 2023

8/10 Good

Jorge

Disliked: Amenities
Stayed 1 night in Jun 2025

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service
La ubicación de la propiedad era conveniente
Stayed 1 night in May 2025

6/10 Okay

Jessica Paola

Disliked: Cleanliness, staff & service, property conditions & facilities
Todo bien, solo la recámara muy sucia
Stayed 1 night in Feb 2025

6/10 Okay

Jessica Paola

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bien, solo sucia la habitación
Stayed 1 night in Mar 2025

6/10 Okay

María Luisa

Liked: Cleanliness
La propiedad es linda, los cuartos son amplios y el restaurante ofrece un buen desayuno. Sin embargo, la habitación que me asignaron tenía dos camas, en lugar de una como la había solicitado y el agua caliente tardaba mucho en salir. El desayuno no está incluído en la tarifa normal
Stayed 3 nights in Feb 2025

10/10 Excellent

roberto

Stayed 1 night in Feb 2025

10/10 Excellent

Faustino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No dieron bebidas de bienvenida VIP

Me gustó mucho pero no me dieron las bebidas de bienvenida :(
Stayed 1 night in Jan 2025

10/10 Excellent

José Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Beatriz

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Alma judith

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación es amplia y limpia, tiene bonitos jardines
Stayed 1 night in Dec 2024

8/10 Good

Laura Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!!

Excelente para ir solo o en familia
Stayed 1 night in Nov 2024