Dear Crystal, Thank you for providing feedback on your recent stay at Extended Stay America. It is great that you found the overall experience enjoyable despite the external factors. Your comfort is important to us, and we're glad you had a pleasant stay. We look forward to welcoming you back soon for another enjoyable experience!Sincerely, Hotel Management

Dear David, We sincerely apologize for the distressing experience you had during your stay with us. The presence of roaches is unacceptable, and we understand the discomfort it caused you. Please accept our deepest apologies for the inconvenience of having to relocate multiple times. This is not the standard we aim to maintain, and we regret not meeting your expectations. Your feedback regarding the availability of our staff at the front desk is also concerning, and we are actively addressing this issue to ensure better service in the future. Rest assured, we are taking immediate measures to address the roach infestation and improve our overall guest experience. We value your feedback and hope you will reconsider giving us another chance to provide you with a much-improved stay in the future.Sincerely,Hotel Management

Dear Patricia, We sincerely apologize for the discomfort caused by pests during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we regret any inconvenience this incident may have caused. We take reports of pests very seriously and have taken immediate steps to address this issue with our pest control team. Additionally, we appreciate your feedback regarding other guests, and we will investigate this matter further to maintain a safe and welcoming atmosphere for all. We are glad you received a full refund, and we hope you wll consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Juan, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Considering this a rare incident, please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Analisa, We are deeply sorry to hear about your experience during your recent stay. The presence of roaches is unacceptable, and we understand the discomfort and disappointment this must have caused. We take cleanliness and pest control seriously and will immediately address this issue to prevent any recurrence. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We apologize for your disappointment and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Dennis, Thank you for sharing your experience. We're genuinely sorry about your disappointing experience. Providing exceptional service and cleanliness is paramount to us. We apologize for any service and hospitality lapses you encountered from our staff and the cleanliness issues in your room. Your feedback is invaluable, and we're committed to promptly addressing these concerns with our team. We understand the importance of a positive guest experience and would appreciate the opportunity to make things right. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Hil, We sincerely apologize for the disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Stephanie, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for failing to deliver the seamless stay you should always expect from us. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. We will share your observations with the respective teams to ensure future guests receive the exceptional experience they deserve. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to show our commitment to excellent stays.Sincerely,Hotel Management

Dear James, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the hotel's cleanliness, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management

Dear Jeremy, We are genuinely pleased you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was a pleasure accommodating you, and we look forward to hosting you again soon.Sincerely,Hotel Management

Dear Brinda, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for any challenges you faced during your stay. We follow strict standards regarding our suites' housekeeping and pest control, and we genuinely value the comfort of our guests. Therefore, we deeply regret falling short in the outlined aspects. We will share your observations with our respective teams to ensure future guests receive the exceptional experience they deserve. We hope you will consider choosing us again, as we would welcome the opportunity to show you the seamless stay you should always expect from us.Sincerely,Hotel Management

Dear Ganice, We're thrilled to hear that you enjoyed your extended stay at Extended Stay America! It's fantastic to know that our accommodations met your needs so well. We appreciate your positive feedback and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management

Dear Ariana, Thank you for choosing our hotel. We're grateful for your positive feedback regarding our customer service. However, we're genuinely sorry to read about the issues you encountered with the cleanliness of your room. We strive to provide a comfortable and immaculate environment for all our guests, and it's disappointing to read that we fell short of meeting your expectations in this regard. Your feedback is invaluable to us, and we will address these concerns with our housekeeping team to ensure such incidents are not repeated. We hope you'll consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Eva, Thank you for your observation and for sharing your feedback. We sincerely apologize for not meeting your expectations at the lobby. We continuously strive to create a positive and welcoming environment for our guests and regret if this is not done during your stay; your comments will be shared with the appropriate team to enhance our future guests' experience. We hope to host you again and provide you with the best hospitality you deserve on your next visit to Redlands. Sincerely,Hotel Management

Dear Kelly, We're delighted to hear that you and your partner loved your stay at Extended Stay America! Our priority is providing a comfortable and enjoyable experience for our guests, and we're thrilled that you plan to return. Thank you for choosing us, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Eugene, We're sorry to hear that you were not impressed. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. We appreciate your feedback and will use it to improve our services. If you have any specific concerns, please don't hesitate to reach out to us. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing us and sharing your candid review. We apologize for any disappointment caused by the absence of the complimentary grab-and-go breakfast during your stay. We will address this with the concerned individuals to see what went wrong and prevent future occurrences. Further, we appreciate your valuable insights regarding the environment and foot traffic. Please be assured that we take your comments seriously and will strive to ensure a more pleasant atmosphere for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Liam, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we will share this appropriately with our team. Thank you again.Sincerely,Hotel Management

Dear Ernesto, Thank you for choosing Extended Stay America. We were pleased that we fulfilled your expectations for a seamless stay. It was a pleasure having you as our guest, and we hope to welcome you back soon for another fulfilling visit.Sincerely,Hotel Management

Dear Donnielle, We're glad to hear that you appreciated the appearance of the room and the provided amenities. However, we regret any inconvenience caused by the discomfort of the bed, noise disturbances, and water pressure. Your insights are valuable, and we'll strive to address these concerns for an improved experience. We understand the importance of a comfortable stay, and we hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff. We hope you will give us another chance to show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management

Dear William, We appreciate your feedback about your stay with us. We're delighted to know that you generally enjoyed your time at our hotel. However, we sincerely apologize for any inconvenience you experienced regarding pests. Your feedback is crucial, and we'll address this matter internally to ensure a more comfortable stay for you and future guests. Thank you for bringing it to our attention. We value your loyalty and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear Neil, Thank you for sharing your experience. We appreciate your feedback about the cleanliness and comfort aspects. We're sorry to hear about the challenges you encountered. Your insights are valuable, and we'll use them to continually improve our services. We hope to have the opportunity to host you again for an enhanced experience in the future.Sincerely,Hotel Management

Dear Manuel, We deeply regret the inconvenience you faced upon arrival. Please accept our sincere apologies for the lapse in service. This does not reflect our usual standards, and we will address this issue internally to ensure a better experience. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to regain your trust and provide a more positive experience in the future.Sincerely,Hotel Management

Dear Susan, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management