3 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
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Reviews of Hacienda Samana Bay Hotel & Residence

3.5 out of 5
Hacienda Samana Bay Hotel & Residence
Avenida Malecón, Carretera La Aguada, 60, Samaná, Samaná Province

Reviews

9.2

Wonderful

Rating 10 - Excellent. 134 out of 183 reviews" "
Rating 8 - Good. 31 out of 183 reviews" "
Rating 6 - Okay. 11 out of 183 reviews" "
Rating 4 - Poor. 1 out of 183 reviews" "
Rating 2 - Terrible. 6 out of 183 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mathe, Chattanooga

Travelled with partner
Liked: Cleanliness, staff & service
Okay, nice hotel 🏨 which expects Americans Customers but don't accept any American Express Credit Cards, it's weird. Good breakfast but don't expect good meal for lunch or diner. You need go down town. Friendly staff and the best point is the lead cleaning staff lady, very very nice and helpful lady👍
Stayed 3 nights in May 2024
Response from Vladimir on 8 May 2024
Good Day. Thank you for your survey. We appreciate your comments regarding of point of improvement. We look forward to receiving you in the future.

10/10 Excellent

tartarin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Apr 2024
Response from Vladimir on 3 May 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are well decorated and the view is great. You will get a lot of noise from the road in the morning. Hopefully it was just during the time we were there but there were a lot of large trucks with air brakes and loud horns pretty early in the morning. Also the staff did almost double charge us for our lunch in the restaurant so just pay attention to your bill on checkout.
Stayed 1 night in Apr 2024
Response from Vladimir on 30 Apr 2024
Good Day. Thank you for your survey. We appreciate your comments regarding of point of improvement. We look forward to receiving you in the future.

8/10 Good

Scarline

Stayed 1 night in Feb 2024
Response from Vladimir on 22 Apr 2024
Buenas Tardes, Gracias por su comentario. Estamos para servirle, Estamos trabajando para mejorar su experiencia en una proxima visita.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked better than the pictures. Clean, the staff is very friendly, hotel and room furniture is new. The only downside is a far drive but it was Worth it. Would recommend this place to family and friends.
Stayed 1 night in Apr 2024
Response from Vladimir on 8 Apr 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Eleonora

Stayed 2 nights in Feb 2024
Response from Vladimir on 21 Mar 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Nayarith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2024
Response from Vladimir on 26 Feb 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was awesome
Stayed 1 night in Feb 2024
Response from Vladimir on 19 Feb 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Adolfis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Vladimir on 15 Feb 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Adolfis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest place in Samana
Stayed 1 night in Feb 2024
Response from Vladimir on 14 Feb 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vladimir on 31 Jan 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

6/10 Okay

Jose

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Vladimir on 16 Jan 2024
Buenos Días,Gracias por responder nuestra encuesta. Esperamos recibirle en lo adelante.

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hotel Samana Bay. The staff were welcoming and helpful without being overbearing. The rooftop pool and bar was amazing, I loved sitting at the bar and looking out on the ocean. The hotel is very close to restaurants and shopping which is convenient. They also serve breakfast in the morning which was nice to have on site. The parking is underground and has parking garage staff so I felt like my car was safe. The interior was beautiful and my room had everything I needed for a short stay. I would definitely recommend the hotel and will return again.
Stayed 1 night in Jan 2024
Response from Vladimir on 20 Jan 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive staff, front desk Luany make check in and out easy they help us with tours and directions. Highly recommended this hotel. Breakfast included and a bottle of wine.
Stayed 1 night in Jan 2024
Response from Vladimir on 10 Jan 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

6/10 Okay

Tomofumi

Travelled with family
Disliked: Cleanliness
Fue una estadía llena de problemas
Desde nuestra llegada se presentaron muchos problemas, primero mal olor de la salida del agua en la ducha y lavamos, fuimos cambiados a otra habitación, despues en la otra habitación asignada el aire acondicionado no funcionaba y fué reaparado pasado de las 10 de pm, el internet nunca funcionó en ninguna de las habitaciones por ende no podia usar mi computadora tampoco podia ver la TV.
Stayed 2 nights in Dec 2023
Response from Vladimir on 31 Dec 2023
Buenos Días, Gracias por sus comentarios pues nos ayudan a mejorar como hotel. Lamentamos mucho la situacion que usted nos comenta y extendemos nuestras mas sinceras disculpas. Esperamos compensarlo de alguna forma en una futura estancia.

10/10 Excellent

albery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Dec 2023
Response from Vladimir on 30 Dec 2023
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excepcional
Excelente hotel y excelente atenciones. Definitivamente volveria
Stayed 1 night in Dec 2023
Response from Vladimir on 30 Dec 2023
Buenos Días,Gracias por sus comentarios. Esperamos recibirle en el futuro.

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vladimir on 20 Dec 2023
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Olga

Stayed 1 night in Dec 2023
Response from Vladimir on 16 Dec 2023
Good Day. Thank you for your survey. We look forward to receiving you in the future.

2/10 Terrible

Elizabeth

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not the first time I stay and never have internet
Response from Vladimir on 14 Feb 2024
Good Day. Thank you for your survey. We appreciate your comments regarding of point of improvement. We are working with a new company in order to do a change on the Wi-Fi setup in order to improve it.

10/10 Excellent

Bolivar

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and adorable
Response from Vladimir on 14 Feb 2024
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the bay from both the room and rooftop bar/pools. All staff was extremely friendly and courteous and even though we do not speak Spanish very well, they were very patient with us. Room was very clean and bed was extremely comfortable. Although restaurant was not busy, the meals we had were very well prepared, presented and extremely tasty.
Stayed 4 nights in Nov 2023
Response from Vladimir on 5 Dec 2023
Good day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

America

Liked: Cleanliness, staff & service, property conditions & facilities
It's a stunning place, the services was amazing! Great location
Stayed 1 night in Nov 2023
Response from Vladimir on 8 Nov 2023
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vladimir on 29 Oct 2023
Good Day. Thank you for your survey. We look forward to receiving you in the future.

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular
Fuimos con mi hija y mi perrito yorkshire terrier, Wimilton de la recepción tiene un servicio excelente, es gestionador, colaborador, nos recibió y nos despidió muy bien.
Un espacio espectacular, mágico, la vista es cautivadora, el agua es deliciosa, los muebles comódos y el servicio exclente!
Buenos cocteles, comida, atención y servicio!
Stayed 1 night in Oct 2023
Response from Vladimir on 20 Oct 2023
Buenas Tardes,Gracias por sus comentarios, Esperamos recibirle en un futuro.

10/10 Excellent

Liliana

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved. Everything was very clean. The personnel is very friendly. The best of all is the view of the boardwalk.
Stayed 1 night in Oct 2023
Response from Vladimir on 17 Oct 2023
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great room, great pool
Stayed 1 night in Sep 2023
Response from Vladimir on 2 Oct 2023
Good Day. Thank you for your survey. We look forward to receiving you in the future.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel was very nice (beautiful lobby, restaurant and rooftop pool, the room was missing some 5 star amenities. The tile work in the shower was unfinished with an entire area ungrouted. There was no minibar. No spa treatments were available. The area next to the hotel was under construction. The staff was wonderful and friendly and the onsite underground parking was very convenient. The views from the balcony terrace and roof were AMAZING
Stayed 2 nights in Sep 2023
Response from Vladimir on 29 Sept 2023
Good Day. Thank you for your survey. We appreciate your comments regarding of point of improvement. We look forward to receiving you in the future.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die for Views!
The workers are very friendly and attentive! The view is to die for the only downside was the ants inside!
Stayed 1 night in Sep 2023
Response from Vladimir on 22 Sept 2023
Good Day. Thank you for your survey. We appreciate your comments regarding of point of improvement. We look forward to receiving you in the future.

10/10 Excellent

Bethania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Beautiful hotel. Beautiful pool area. Great service.
Stayed 1 night in Sep 2023
Response from Vladimir on 18 Sept 2023
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Jeffrey, Santo Domingo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the hotel in incredible and the staff is amazing.
Stayed 1 night in Sep 2023
Response from Vladimir on 18 Sept 2023
Good Day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Alexander, East Elmhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class service from all the staff members. Special thanks to Luis for the great service. The hotel has speechless views and plenty of restaurants around. The food at the hotel is pretty good with decent prices. The only thing I would suggest for them to work on is; the main lobby should have AC. There is no ventilation even though it is a beautiful lobby. Second; I would suggest to have scented the hotel in general. A fresh and nice hotel smell always makes a difference. Other than that, I highly recommended this hotel.
Stayed 2 nights in Sep 2023
Response from Vladimir on 18 Sept 2023
Good Day. Thank you for your survey. We appreciate your comments regarding of point of improvement. We look forward to receiving you in the future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vladimir on 8 Sept 2023
Good DayThank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Zoraida

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones impecable todo hermoso y limpio. La piscina excelente. El personal excelente un servicio de 10 estrella
Stayed 2 nights in Sep 2023
Response from Vladimir on 6 Sept 2023
Gracias por sus comentarios. Esperamos tenerle con nosotros en el futuro.

8/10 Good

Juan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has a great view of the bay and the hotel's pool offer an excellent view as well. The staff were very helpful and pleasant.
Stayed 1 night in Aug 2023
Response from Vladimir on 4 Sept 2023
Good day. Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Dialisette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Aug 2023
Response from Vladimir on 30 Aug 2023
Good Day.Thank you for your survey.We look forward to receiving you in the future.

10/10 Excellent

Juan

Stayed 1 night in Aug 2023
Response from Vladimir on 18 Sept 2023
Buenos Días,Gracias por su comentario. Esperamos recibirle en el futuro.

10/10 Excellent

Indhira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked EVERYTHING about this property. It was clean, upscale, service was great. Their restaurant is amazing and it had the best breakfast we enjoyed during our 5 day trip. The pools were clean and the pool bar attendants offered excellent service. You can dine alfresco by the pool. The restaurant as an excellent menu. Try the mini Mofongo and the Croquettes. Will definitely go back.
Stayed 1 night in Aug 2023
Response from Vladimir on 15 Aug 2023
Good DayThank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Diana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, super friendly staff, pool area is amazing great view of Bahia de Samaná. Good breakfast included. Really good hotel.
Stayed 1 night in Aug 2023
Response from Vladimir on 13 Aug 2023
Good Day,Thank you for your survey.We look forward to receiving you in the future.

8/10 Good

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, the only thing is that they don't have cork openers, they told me to borrow one from the restaurant and the restaurant said that they don't borrow them. The option they gave was for them to go to the room which you and open the bottle, which would mean another tip.
Stayed 1 night in Aug 2023
Response from Vladimir on 9 Aug 2023
Good Day.Thank you for your survey. It helps us to improve our service. We look forward to receiving you in the future.

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Vladimir on 24 Aug 2023
Buenos Días,Gracias por sus comentarios. Esperamos recibirle en el futuro.

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Vladimir on 1 Aug 2023
Buenas Tardes,Gracias por sus comentarios, esperamos recibirle en el futuro.

10/10 Excellent

Alfred

Travelled with family
Great staff!! Wilmer and Junior took great care of us in the restaurant. The view of the Malecon is spectacular and while there is still a lot of construction, it’s still awesome and will just get better. The staff at check-in was super polite and friendly. I was pleasantly surprised by the gym, and don’t miss the rooftop bar, pool and dining area. A must!!
Stayed 2 nights in Jul 2023
Response from Vladimir on 20 Jul 2023
Good DayThank you for your survey, on the name of all the staff we want to express our gratitude for your comments. We look forward to receiving you in the future.

10/10 Excellent

GABRIEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaizing Hotel and staff. Food great and the amenities in outdoor pool is great.
Stayed 1 night in Jul 2023
Response from Vladimir on 14 Jul 2023
Good Day.Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

Waleska

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view from pool. Food at restaurant was great, rooms very clean. Convenient location. Great time at Samaná.
Stayed 3 nights in Jul 2023
Response from Vladimir on 6 Jul 2023
Good Day,Thank you for your survey. We look forward to receiving you in the future.

10/10 Excellent

cindy

Stayed 1 night in Jun 2023
Response from Vladimir on 24 Jul 2023
Good DayThank you for your survey. We look forward to receiving you in the future.

8/10 Good

Erica

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: -had two pools, a kid pool, and two hot tubs-view from pool was amazing! -had free breakfast with lots of choices -have a fruit juice on arrival and a bottle or wine -front desk was very helpful and our son particularly liked one of the security guards that was very friendly -smart TV -underground parking with a security guard -dog friendly-only $25 fee -some of the employees could speak English -clean outside area-places to walk dog that has security -hotel can set up excursions through action tours-but know the prices before you go! We used them for the el limon and los haitises tours and it was great. The last day they tried to take us to the beaches for $150!! Just know before you go! -cool balcony and views of bay-could hear the bikes -good a/c Cons: -when we arrived the pool had green stuff on the floor -not all the breakfast food came out fully cooked -stopped drinking natural juices and using ice because we got sick -sometimes gave us bad fruit -food from menu would change-got the shrimp risotto one night and it was pesto flavored and delicious. The next night it was yellow and not as good. -order burger twice-both times the bacon was raw -they are working on the downtown area-this hotel is a little ways away from restaurants and there aren’t the best choices around. -water in shower smelt like chlorine from the pool…I really hope not Overall, it was a good experience.
Stayed 5 nights in Jun 2023
Response from Vladimir on 26 Jun 2023
Good Day,Thank you for your detailed survey, this helps us to improve our service. We look forward to receiving you in the future.

10/10 Excellent

Nestor

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hacienda has the most beautiful view of Samana beach ❤️, rooms are so clean and confortable, food in the restaurant is delicious, I definitely stay there again!!
Stayed 1 night in Jun 2023
Response from Vladimir on 23 Jun 2023
Good Day,Thank you for your survey. We look forward to receiving you in the future.

6/10 Okay

AMBAR

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall the property was good. The 3 pools were nice and clean. Because of my physical disability, we parked in the handicapped space and we asked to move to another parking spot because that space was only to unload our stuff. Made no sense! We asked for a room with 2 beds, we got a one bed. When we called the reception, instead of changing us into a room with 2 beds, they just brough another twin bed inside the room. Akward! And one literally have to paid for every drink and meal.
Stayed 1 night in Jun 2023
Response from Vladimir on 19 Jun 2023
Good DayThank you for your survey. Please kindly note that all rooms have king size bed, this is already explainned and highlighted on expedia website, our hotel have breakfast included anyother drink or meal is not included. We apologize for any inconvenient you might have during your stay that cause any different impression.

10/10 Excellent

Estarlin

Stayed 1 night in Jun 2023
Response from Vladimir on 13 Jun 2023
Good DayThank you for your survey. We look forward to receiving you in the future.