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Reviews of Tru by Hilton Salt Lake City Airport

2.5 out of 5
Tru by Hilton Salt Lake City Airport
206 N Jimmy Doolittle Road, Salt Lake City, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1001 reviews" "
Rating 8 - Good. 209 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shang Jin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel
Stayed 1 night in May 2024

10/10 Excellent

Trint

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, breakfast was good but theres not too many dinner options around but its a short drive into downtown so thats what we did
Stayed 1 night in May 2024

10/10 Excellent

Jason, Rigby

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and less than 10 minutes to downtown
Stayed 1 night in May 2024

8/10 Good

Anna, Carlton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
modern upgrades to the property made it feel contemporary and clean. Woman who checked me in was extremely helpful and cheerful, polite. My only issues really were I wish the bathroom had a good exhaust fan. It was very steamy and humid during shower. Also the elevator was sluggish or something. It stopped and the lights on the button panel went out. It was a few minutes before the car started to descend again. It made me nervous but fortunately I didn't have to figure out how to call for help. It may have been effected by the recent solar storm and flares. who knows?
Stayed 1 night in May 2024

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, big rooms
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went smoothly, front desk staff was very friendly, room was clean and nice.
Stayed 1 night in May 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Nice lobby and amenities (pool table, games). Not much in the area in the way of dining, but it’s an airport hotel.
Stayed 1 night in May 2024

10/10 Excellent

GAURAV, EDMONTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

David, kennesaw

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. We walked to nearby restaurant. Close to the airport. Played a game of pool in the lobby. Breakfast was typical hotel fare.
Stayed 1 night in Apr 2024

8/10 Good

Michael, Sawyer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable mattress and bed linens, super friendly staff. Only thing is rooms are not sound proof from airport noise.
Stayed 1 night in Apr 2024

2/10 Terrible

Nigam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Shuttle driver in the morning very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Road trip paradise - easy access, clean, comfortable, and a front desk experience that makes you feel like you are coming home; warm and welcome. A .
Stayed 1 night in Apr 2024

10/10 Excellent

Shenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in for our very late arrival, staff was extremely friendly, and offered a good breakfast spread. Convenient stop on our road trip and would recommend for an affordable stay.
Stayed 1 night in Apr 2024

6/10 Okay

Stephanie

Shuttle driver was awesome. Employee that checked us in was no where to be found for about 5 minutes and then she was rude!!
Stayed 1 night in Apr 2024
Response from Brigitta-Guest Experience Manager on 15 Apr 2024
Thank you for sharing your experience with us, Stephanie! We're so glad that you connected well with our shuttle driver. We'd like to hear more about your check in concerns so we can ensure that they are addressed properly. Please reach out to us directly so we can make this right.

8/10 Good

Kraig

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean, reasonably priced, comfortable beds
Stayed 1 night in Mar 2024

10/10 Excellent

Cezary, WESLEY CHAPEL

Stayed 1 night in Mar 2024

4/10 Poor

Doris

Ok
Stayed 1 night in Mar 2024
Response from Brigitta, Front Office Manager on 31 Mar 2024
We appreciate your feedback Doris and would like to hear more about your experience. Please contact us in regards to your stay to help us understand your concerns and get your thoughts on how we can improve.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice friendly staff
Stayed 1 night in Mar 2024
Response from Brigitta, Front Office Manager on 31 Mar 2024
That's great to hear, Daniel! We love sharing this feedback with our staff! Thank you for choosing Tru, we hope to see you again soon!

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the freeway and airport. Some noise due to traffic and flights but not enough to bother or keep awake. Nice room set up and amenities. Breakfast options slim but adequate. Extras for purchase. Friendly staff and very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Friendly staff. Close to airport
Stayed 1 night in Mar 2024

10/10 Excellent

Effie

Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, hotel nice rooms. Great airport shuttle
Stayed 1 night in Mar 2024

10/10 Excellent

Noel, Bellport

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at Tru hotels. They are all the same, clean, consistent, friendly staff, great service, and a decent included breakfast. I can’t say enough good things about Tru.
Stayed 1 night in Mar 2024

8/10 Good

Mario

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the lobby areas, the dining for breakfast was great, and took advantage of the gym and coffee in the lobby. The room had scuffs on the wall, an “interesting” smell we masked in cologne, and the pillows were not our favorite. But the transportation to and from the airport was constantly running, plenty of parking, and some great working remote areas in the lobby.
Stayed 3 nights in Mar 2024

8/10 Good

Pedro

Stayed 1 night in Feb 2024

10/10 Excellent

Yujia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight staying before flights
Stayed 1 night in Feb 2024

10/10 Excellent

Conner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous and efficient. Very nice breakfast buffet with great coffee.
Stayed 1 night in Feb 2024

10/10 Excellent

TIM, CANDLER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Feb 2024

10/10 Excellent

Linique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price! The included breakfast was just right and the service was nice! We were super close to the airport.
Stayed 4 nights in Feb 2024

10/10 Excellent

Thomas M

Stayed 1 night in Feb 2024

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay if you are catching a plane. Close to airport.
Stayed 1 night in Feb 2024

6/10 Okay

Brandon

Travelled with family
The hotel is nice enough for an overnight stay before catching a flight. Its location close to the airport is nice. Shuttle was on time, and the driver was friendly. My main disappointment was the cost to park while we were gone. Online says free parking, which is true for the nights you stay. It’s $10/night to leave it which surprised me. Maybe I missed the fine print somewhere, but I booked here when deciding between other locations because of reading free parking
Stayed 1 night in Feb 2024

10/10 Excellent

Marsha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be one of the newest, nicest cleanest hotel I have stayed at in a long time. Very impressed!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away From Home
Stayed here on a business trip and I was surprised how homey the room felt! Like a tiny apartment. Amenities in the kitchen (dishware for two and dishwasher with tablets) and bathroom, desk, dresser, chair, lots of space in the kind bed room. Fitness center was clean and functional with cardio equipment, free weights, and mats. Will def stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great price.
Need to get better about asking for a room on the opposite side of the highway and away from the elevator.
Stayed 2 nights in Jan 2024

8/10 Good

Kelsey

Liked: Cleanliness, property conditions & facilities
New and clean
Stayed 1 night in Jan 2024

6/10 Okay

Eulalio

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not very comfortable and no hot water
Stayed 1 night in Jan 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service
Very small rooms for the $ amount that is normal rates
Stayed 1 night in Jan 2024

10/10 Excellent

Brady

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

hailey, idaho falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024