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Desk service was great. Only issue we had was a clogged toilet and they don't have 24 hour maintenance so we couldn't use the toilet the whole morning we left.
Michelle
Stayed 1 night in May 2024
Response from Colin on 28 May 2024
Hello Michelle, Thank you for taking the time to leave feedback, we will pass that along to our maintenance team right away. we are glad to hear that you enjoyed your stay with us, and hope to see you again!
5 nights stay. Apparently I had. VIP access. I did not see that. Standard room with 2 beds. I asked for a room with a king bed instead but they declined.
Ok hotel, clean and safe.
Nice restaurant for breakfast.
Rooms are not well insulated. I could hear the entire conversation of the people in the adjacent room. And they went to bed very late- like passed midnight!
Nice views of the mountains on the 7th floor. Comfortable beds.
Super close to convention center.
Stephanie
Stayed 5 nights in May 2024
Response from Colin on 28 May 2024
Hello Stephanie, thank you for taking the time to leave feedback. Your comments go a long way in helping us make improvements for our future guests. Unfortunately we have had a very busy month where our King beds are often sold out quickly. We hope to see you again!
Very central location in downtown SLC. Sleek looking high rise on the outside, more standard and unmemorable interiors but completely serviceable. We didn’t try the hotel restaurant or pool but enjoyed being close to City Creek Mall and Gateway. On site garage parking was appreciated. Water pressure wasn’t strong and AC was on the loud side but pricing was competitive for the area.
Steven
Stayed 2 nights in May 2024
Response from Colin on 26 May 2024
Thank you for taking the time to leave feedback! We will get your concerns shared with our maintenance department right away. We are glad to hear that you enjoyed your time in our city, and hope to see you again!
Hello Renee, Thank you for taking the time to leave a review with us! We are glad to hear that you enjoyed your stay with us and hope to see you again!
Hello Mark, Thank you for taking the time to leave a review with us! We are glad to hear that you enjoyed your stay with us and hope to see you again!
6/10 Okay
Bridget
Business traveller
24 May 2024
Liked: Staff & service
Can you please consider getting bulk hair/ shower products in wall dispensers to reduce your plastic waste. In the end it would likely save you money
Bridget
Stayed 3 nights in May 2024
Response from Colin on 26 May 2024
Hello Bridget, thank you for taking the time to leave feedback. That is something that choice hotels has started doing at many hotels, and will likely be bringing that to our hotel soon! We hope to see you again!
Hello Michael, Thank you for taking the time to leave a review with us! We are glad to hear that you enjoyed your stay with us and hope to see you again!
Dear Margaly, We are glad that your stay with us was perfect, we strive to make all guests have positive experiences and we hope to welcome you again soon!
Dear Jon, We appreciate you taking the time to rate your recent stay with us and we are glad that our staff was able to be a highlight of your time with us. We hope to welcome you again soon!
We loved that the restaurant was in the building and the staff was so kind
Michael Thomas
Stayed 2 nights in May 2024
Response from Becky C. on 23 May 2024
Thank you for taking the time to review your recent stay with us. We sincerely appreciate the feedback provided and are glad that our restaurant was a high point of your stay.
Dear Crystal, We are excited to be opening our coffee shop hopefully soon and we look forward to welcoming you back in the future so that you can enjoy it at that time.
Dear Jeanette, Thank you for taking the time to review your recent stay with us! We are glad that your experience at our hotel was a positive one and we hope to welcome you again in the future!
10/10 Excellent
Dulcie
Travelled with family
18 May 2024
Very clean
Dulcie
Stayed 1 night in May 2024
Response from Becky C. on 20 May 2024
Dulcie, Thank you for taking the time to review your recent stay with us. We are glad that our hotel was a positive experience for you and that your room upon check in was clean. We hope to welcome you again in the future!
Second time staying here on a very busy festival/conference weekend, and had a great experience both times! Super close to the TRAX and walkable for easy transportation. Excited to see the coffee café open next year, but in the meantime, love to get breakfast at Eva's.
Kylie
Stayed 3 nights in May 2024
Response from Colin on 15 May 2024
Hello Kylie, thank you for taking the time to leave a review with us! We are glad to see that you enjoyed your stay with us and hope you enjoyed the festival as well! We hope to see you again!
I really enjoyed staying here! It was super close to the mall and the train. We stayed for a big music festival and it was nice and quiet at night. The only thing this hotel could use is better water temperature regulation, a longer shower curtain, a bathroom fan, and perhaps some all around more reliable plumbing.
Kelsey
Stayed 4 nights in May 2024
Response from Colin on 14 May 2024
Thank you for taking the time to leave a review with us! We are happy to see that you enjoyed your visit! Thank you for the feedback about the shower issues, we will use your feedback and look into those issues. We look forward to seeing you again!
Thank you for taking the time to leave a review with us! We are happy to see that you enjoyed your visit! We look forward to seeing you again!
4/10 Poor
David
Travelled with family, Travelled with partner
13 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water for shower
David
Stayed 2 nights in May 2024
Response from Colin on 14 May 2024
Thank you for taking the time to leave a review with us. We are very sorry to hear about your experience with the hot water. Rest assured, we use your feedback to fine tune our operations.
Marcelo, We truly appreciate the time taken to review your recent stay with us and we are glad it was a positive stay and experience for you! We hope to welcome you again soon.
8/10 Good
Danielle
6 May 2024
Danielle
Stayed 2 nights in May 2024
Response from Colin on 26 May 2024
Thank you for taking the time to leave a review with us! We are glad to see you enjoyed your stay with us, and hope to see you again!
Thank you for taking the time to review your recent stay with us Alexandra! We truly appreciate the feedback provided and we hope to welcome you back in the future!
The beds are so comfy. Rooms are delightful. Check in was easy. Copper canyon restaurant was delicious!!!
Vicki
Stayed 1 night in May 2024
Response from Becky C. on 6 May 2024
Vicki, Thank you for taking the time to review and leave feedback about your recent stay. We are so glad that you enjoyed your time with us and we hope to welcome you again soon!
Great restaurant in the hotel, clean, modern rooms. Love that there is a microwave and fridge.
Jamie
Stayed 3 nights in Apr 2024
Response from Becky C. on 3 May 2024
Thank you for taking the time to review your recent stay with us. We look forward to welcoming you back soon!
8/10 Good
Dana
3 May 2024
Dana
Stayed 3 nights in Apr 2024
Response from Becky C. on 23 May 2024
Dana, We are so glad that you enjoyed your time at our property and we truly hope that we will have the opportunity in the future to stay with us again.
Thank you for taking the time to review your recent stay with us and for calling out the comfort of our beds. We truly appreciate your feedback and look forward to welcoming you again in the future!
Olga, Thank you for taking the time to review your recent stay with us. We hope to welcome you again in the future!
10/10 Excellent
Jason
25 Apr 2024
Jason
Stayed 3 nights in Apr 2024
Response from Becky C. on 16 May 2024
Jason, thank you for taking the time to review your recent stay with us. We sincerely appreciate you staying with us and hope to welcome you again in the future.
8/10 Good
Frances
Business traveller
25 Apr 2024
Liked: Cleanliness
Construction and staff were frazzled
Frances
Stayed 4 nights in Feb 2024
Response from Becky C. on 27 Apr 2024
Frances, Thank you for taking the time to review your recent stay with us. We sincerely appreciate your feedback and apologize that your stay did not meet your expectations. We hope that you will give us another opportunity in the future.
Katherine, Thank you for taking the time to review your recent stay with us. We are glad that you enjoyed your stay with us and we hope to welcome you again soon.
Everything I needed was on site. The restaurant was very good... a bit slow but very good!
Joe
Stayed 3 nights in Apr 2024
Response from Becky C. on 23 Apr 2024
Joe, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad that overall it was a positive stay!
8/10 Good
Destinee
21 Apr 2024
Liked: Cleanliness
Destinee
Stayed 3 nights in Apr 2024
Response from Becky C. on 23 Apr 2024
Destinee, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and look forward to welcoming you again in the future!
Bed was comfy nicely updated however hot any hot water
Daniel
Stayed 1 night in Apr 2024
Response from Becky C. on 21 Apr 2024
Thank you for taking the time to review your recent stay with us. We are glad you enjoyed the comfort of your room and will have our maintenance team check the hot water concern.
10/10 Excellent
Miguel A
20 Apr 2024
Miguel A
Stayed 1 night in Apr 2024
Response from Colin on 12 May 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope to see you again!
We stay at it every time, it has been very enjoyable!
Marinda
Stayed 2 nights in Jan 2024
Response from Becky C. on 15 Apr 2024
Thank you for taking the time to review your recent stay with us. We look forward to welcoming you again in the future!
6/10 Okay
joseph
8 Apr 2024
joseph
Stayed 3 nights in Apr 2024
Response from Becky C. on 29 Apr 2024
Thank you for taking the time to review your recent stay with us. Is there any additional feedback you would be willing to hsare on how we missed the mark to make your stay a great one?
6/10 Okay
Douglas
Travelled with family
6 Apr 2024
Disliked: Amenities
For what I paid for the room , I was not impressed with the room and that there was not any sort of complementary breakfast.
Douglas
Stayed 1 night in Apr 2024
Response from Becky C. on 7 Apr 2024
Thank you for taking the time to review your recent stay with us. Please know we truly appreciate your feedback and will make sure it is passed along to the appropriate departments. We hope to welcome you again in the future.