Exterior
Check availability

Reviews of Hampton Inn & Suites Salinas

2.5 out of 5
Hampton Inn & Suites Salinas
523 Work Street, Salinas, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tiperia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property and staff overall was exceptional although they didn’t have our room ready and had to check in a hour later. Upon our check out date the water main was shut off and’s were couldn’t shower prior to check out and we couldn’t check out properly due to their systems being down. But the breakfast was very delicious with a lot of varieties to choose from.
Stayed 1 night in Apr 2024
Response from Carrina on 21 Apr 2024
Thank you for the positive feedback. I apologize for the complications you encountered during your stay; water being shut off and not being able to check out properly. We hope to have you back again.

10/10 Excellent

Irondel

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly and staff were great.
Stayed 2 nights in Apr 2024
Response from M on 17 Apr 2024
We value your feedback and appreciate your willingness to bring these issues to our attention. We are committed to improving our services and facilities and hope that you will give us another chance to demonstrate our commitment to your satisfaction.

6/10 Okay

Misael

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
There was scheduled maintenance during my stay that cut off the water, of which I was unaware. Staff said water would be unavailable from 8 am -10 am, but I was more like 10 am-12 pm. It was very inconvenient when trying to use the restroom or shower.
Stayed 2 nights in Apr 2024

4/10 Poor

Lisa

Travelled with family
Disliked: Amenities, property conditions & facilities
If you are traveling to Salinas for a tournament, do not stay here. I booked a room with two beds, but when I arrived, they didn't have the room I booked available. We got one bed. People were waiting to get into their rooms until well after the 3 PM check-in time. They ran out of towels, so we were left with two towels for our trip. The staff was completely unprepared for the amount of people that were staying.
Stayed 2 nights in Apr 2024
Response from Carrina on 10 Apr 2024
I apologize for the inconveniences you encountered during your stay. We will be addressing your concerns.

2/10 Terrible

Ryan

Travelled with family, Business traveller
Disliked: Staff & service
Staff was rude. Did not get the room I booked 4 months in advance. Don’t stay here and don’t use Expedia because you’re not guaranteed the room you book. Room doors do not have any closing assistance so people were slamming doors all night. Breakfast was on par with most major state penitentiaries. Would have rather made the 20 min drive to stay in Monterey.
Stayed 2 nights in Apr 2024
Response from Carrina on 10 Apr 2024
I apologize for the experience you had with our front desk staff and the inconvenience of hearing doors slam. We will be addressing your concerns.

10/10 Excellent

Vishal

Stayed 1 night in Mar 2024
Response from Carrina on 21 Apr 2024
Thanks for the review!

10/10 Excellent

Sofia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, comfortable bedding.
Stayed 1 night in Mar 2024
Response from Carrina on 31 Mar 2024
Thanks for the positive feedback. We hope to have you back soon!

10/10 Excellent

Christopher Vaughn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located for our stay. Staff was helpful, friendly, and customer focused. Room was clean and serviced as requested. Only downside to our stay was the wall switch controlled shades. The outer darkening shade was down and not functional when we arrived. Maintenance was unable to repair it during our week stay and shade was left partially rolled up. Hotel was fully booked, so another room wasn't available. The hotel offers a pool, spa, fitness center, and laundry facilities. This was our second stay there and would recommend to others.
Stayed 7 nights in Mar 2024
Response from Carrina on 28 Mar 2024
Thank you for your positive feedback. I apologize for our maintenance not being able to repair your shades during your stay. We hope you give us another chance to make your stay even more enjoyable.

4/10 Poor

Kelly

Business traveller, Travelled with partner
Disliked: Staff & service
Homeless right outside the parking lot. Cold coffee. Ran out of coffee. Ran out of creamer. I had to ask several times for these items. Walking around at night, there were homeless people charging their cell phones against the building
Stayed 1 night in Mar 2024
Response from M on 26 Mar 2024
Dear Kelly,I am writing to offer my sincerest apologies for the inconvenience and discomfort you experienced during your recent stay at our hotel. We take pride in providing excellent service and accommodations to all of our guests, and it is deeply regrettable that we fell short of your expectations.I understand that the issues you encountered, such as Homeless right outside the parking lot. Cold coffee. Ran out of coffee. Ran out of creamer. Please know that these concerns have been addressed with our management team and we are taking immediate action to ensure that our guests have a comfortable and peaceful stay.We value your feedback and appreciate your willingness to bring these issues to our attention. We are committed to improving our services and facilities and hope that you will give us another chance to demonstrate our commitment to your satisfaction.Sincerely,Michelle

10/10 Excellent

Mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient stopping point if you want to connect to Hwy 1 from 101.
Stayed 1 night in Mar 2024
Response from Carrina on 21 Mar 2024
Thanks for the positive review. We hope you stay with us again!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
A transitional homeless home right next door. Was not in the best of areas.
Stayed 2 nights in Feb 2024
Response from Carrina on 3 Mar 2024
Thank you for staying with us! We hope to see you again.

8/10 Good

meri, San Jose

Travelled with partner
Liked: Amenities, property conditions & facilities
Breakfast was poor qualtiy
Stayed 1 night in Feb 2024
Response from Carrina on 3 Mar 2024
I apologize for the poor selection at breakfast. Please give us another chance to provide you with breakfast that is excellent quality.

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is super nice
Stayed 1 night in Feb 2024
Response from Carrina on 3 Mar 2024
Thank you for staying with us. We hope to see you again!

2/10 Terrible

Oztera

Stayed 2 nights in Jan 2024
Response from Carrina on 3 Mar 2024
Thanks for the review. We hope you will give us another chance!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carrina on 3 Mar 2024
Thanks for the feedback. We look forward to seeing you again!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business or pleasure, either way, highly recommend
From the staff, the cozy fluffy mattress, to the great full breakfast spread, with so many options, everythings been great for my 3 night stay with my family! To top it off, its pet friendly! Our furry family member was welcomed ❤️
Stayed 2 nights in Jan 2024
Response from Carrina on 3 Mar 2024
Thanks for the positive feedback! We look forward to seeing you again!

10/10 Excellent

Claudia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great staff, great breakfast everything was perfect.
Stayed 1 night in Jan 2024
Response from Carrina on 3 Mar 2024
Thank you for choosing to stay with us. We hope to see you again!

10/10 Excellent

Laura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carrina on 3 Mar 2024
Thanks for the feedback. We look forward to seeing you again!

10/10 Excellent

Dusti

Stayed 1 night in Jan 2024
Response from Carrina on 3 Mar 2024
Thanks for the feedback. We look forward to seeing you again!

8/10 Good

Emmanuel

Stayed 1 night in Jan 2024
Response from Carrina on 3 Mar 2024
Thanks for the review. We hope to see you again!

8/10 Good

Emmanuel

Stayed 1 night in Jan 2024
Response from Carrina on 3 Mar 2024
Thanks for the review. We hope to see you again!

2/10 Terrible

Joseph

Travelled with partner
Disliked: Amenities
Terrible, left a day early
Stayed 3 nights in Jan 2024
Response from Carrina on 3 Mar 2024
I apologize for the unpleasant experience you had. If you give us another chance to accommodate your needs, we will happily take care of you. We look forward to seeing you again!

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 1 night only, staff very helpful, our room wasn't ready when it was supposed to be, but not a big deal. Pretty clean & roomy. Love that they use white sheets.
Stayed 1 night in Jan 2024
Response from Carrina on 3 Mar 2024
Thanks for staying with us, I apologize for your room not being ready on time. We hope to see you again.

8/10 Good

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
We arrived slightly early, but coffee and cookies in the lobby helped us get through the time waiting for our room to be ready. The room was very clean and included everything we needed. Unfortunately there was a party going on in the next room. First I called the front desk and they said they would send security over, but that had no effect. Finally, close to midnight, I banged on the wall as hard as I could and that seemed to get the message across because it finally got quiet. The breakfast buffet was fine, though it would have been nice to have an omelet without cheese.
Stayed 1 night in Dec 2023
Response from Carrina on 3 Mar 2024
I apologize for the unpleasant experience you had in your room. Thank you for bringing this to our attention. If you give us another chance, we will do our best to make sure this does not happen. We look forward to seeing you again!

10/10 Excellent

corrine

Stayed 1 night in Dec 2023
Response from Carrina on 3 Mar 2024
Thanks for the review. We hope to see you again!

8/10 Good

James me no

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

4/10 Poor

Heather

Travelled with family and small children
Disliked: Property conditions & facilities
The property next to this hotel use to be a motel now it appears to be a possible homeless camp. They walk through the parking lot of the Hampton hotel checking car doors and I didn’t see any onsite outside security stoping this. Our room had no hot water, when the staff was informed they told us to run the water for a long time and turn the handle up and down this way and that way but nothing worked. The shower had mold. The toilet paper holder was falling off the wall. Our room was only serviced once on a 5 night stay even though servicing is supposed to be every other day. I had stayed at this property before and everything was acceptable but it has turned for the worse. Will not be staying here in future visits.
Stayed 5 nights in Dec 2023

6/10 Okay

Derek A

Travelled with family
Liked: Staff & service
The breakfast was not as good as the Holidsy in express. The room had a spot for an iron but had to wait for ine to be delivered. There was not enough hot water for all of us to shower, four people.
Stayed 2 nights in Dec 2023
Response from Carrina on 4 Mar 2024
Thanks for the feedback. We will be addressing your concerns.

2/10 Terrible

Jenny

Travelled with partner
Disliked: Amenities, property conditions & facilities
Absolute joke. Paid so much money for what was supposed to be a great stay and it ended up being the worst experience ever. So much for luxury/deluxe rooms. Staff was super unhelpful and did not give quality hospitality.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Carrina on 3 Mar 2024
Thanks for the feedback. We look forward to seeing you again!

10/10 Excellent

Mitzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Leroy

Disliked: Staff & service
Stayed 3 nights in Dec 2023

2/10 Terrible

Leroy

Stayed 3 nights in Dec 2023

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Soonbeom

Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

eriberto, South San Francisco

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Mercedes

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Left over food
There was left over old food in the microwave and in the fridge
Stayed 1 night in Dec 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Juan m

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People
Stayed 1 night in Dec 2023

2/10 Terrible

Derek B

Stayed 4 nights in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly. Nice accommodations. Breakfast exceptional with plenty of choices ..
Stayed 3 nights in Nov 2023

4/10 Poor

Derek B

Business traveller
Disliked: Staff & service
Bad check in experience with Corraina and no housekeeping on 3rd day. They just missed it.
Stayed 3 nights in Nov 2023

8/10 Good

silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy access to the freeway, in a quite neighborhood and hotel was clean. However, the 3 times I went to eat breakfast the tables were not clean and we always had to ask staff to clean them. If it was not for the tables I would give them a 5 star.
Stayed 3 nights in Nov 2023

8/10 Good

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

10/10 Excellent

Adelita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023