Expedia Verified Review
3 / 5 Okay
Where to begin..
Pros: There are not many choices in Salina Cruz, if you absolutely HAVE TO go there I suppose this might be the best option. Breakfast and cleaning staff delightful and helpful.
Cons: Hotel grossly misrepresented. No room service!! Front desk staff rude. Well to be fair, the day of check out the desk personnel was okay. When we checked into to room it smelled so strongly of cinnamon disinfectant that it burned my eyes. I had to prop the door open and sit in the hallway to breathe. I went to front desk and staff treated me like I was crazy saying no one used cinnamon anything. After about an hour of me sitting in the hallway they finally agreed to change rooms. As I was leaving first room I noticed a blood spot on the sheets. When I showed front desk staff she immediately blamed me. Upon arriving in new room I pulled back the sheets to find two hairs and more stains. Went back to desk, staff again was very rude saying that I had put the hair there. Understand, I wasn’t asking for anything, not my money back, no compensation of any sort. But I was still blamed. Cleaning staff arrived to check new room and bed. They were wonderful and kind. They proceeded to tell me that they use CINNAMON disinfectant (remember I was scolded by front desk staff as she said they didn’t use cinnamon anything) and they changed the sheets. This hotel is a nightmare!
A verified traveller stayed at City Express Salina Cruz
Posted 6 months ago
