2 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Aqua Resort Club Saipan

4 out of 5
Aqua Resort Club Saipan
Achugao, Saipan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 444 out of 721 reviews" "
Rating 8 - Good. 218 out of 721 reviews" "
Rating 6 - Okay. 37 out of 721 reviews" "
Rating 4 - Poor. 8 out of 721 reviews" "
Rating 2 - Terrible. 14 out of 721 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

JUNGIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Seung-Hee

Stayed 2 nights in Dec 2023

10/10 Excellent

Youngeun

Stayed 3 nights in Jun 2023

10/10 Excellent

Circle A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return for sure..
Perfect view; Great sunset/happy hour rates. Good food. Almost paradise..
Perfect sunset..
a view to stay and work
Stayed 5 nights in Mar 2023
Response from Aqua Resort Club Saipan on 2 Apr 2023
Thank you very much for having stayed at Aqua Resort Club Saipan. We are glad that you liked the view from the hotel. We are very much looking forward to your next visit.

10/10 Excellent

francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the best hotel on island. We’ve stayed in different properties over the years, but ARC is the most genuine and Saipan-like. The staff are always ready to work for you and are super pleasant and professional. The food is totally decent and the bar is absolutely capable. We had Sunday brunch which was great plus they serve actual champagne for the free flow!! The rooms are comfortable if a wee dark. Everything is clean but perhaps a bit dated. But it’s Saipan! The location is ideal, far from the gritty Garapan but close enough to pop in for dinner and shopping. We love being so close to our fave beach. Wish the hotel will put a little more effort into the pool area, like more loungers and table’s with shade for dining. Bar service at the loungers? Oh, and clean those loungers!!! Beach view and access is blocked unnecessarily from pool area too. But the staff is amazing, and Saipan’s charns make everything all right!
Stayed 4 nights in Feb 2023
Response from Aqua Resort Club Saipan on 26 Feb 2023
Thank you very much for having stayed at Aqua Resort Club Saipan.We’d like to use your comment as a reference, we will continue our effort to provide the best service for our guest.Again, thank you very much for your valuable feedback and we are looking forward to your next visit.

10/10 Excellent

Lawrence, Delanson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This reminded me about a resort in Goa and the Marriott on St. Thomas. Something like a cross between the two. As you go up the front stairs you see right through to the pool and ocean like in Goa. It is not as primitive an area as Goa but the waterfront is less inviting than St. Thomas. The beach waterfront is protected by the coral reef encircling Saipan. The beach is pleasant enough but there is no surf to play in and lots of coral and other types of life in the shallow water between the beach and the reef. I wished I had brought a snorkel and mask. Don't really need fins because you are just floating around in relatively shallow water. (I could have rented but I was there for work and really didn't have the time.) Going beyond the reef is not recommended. Coral is fragile and it will also cut you up badly with a minor brush. There is a snorkeling excursion that takes you beyond the reef. The property is quite charming. The sunsets are the most colorful I have ever seen.
Stayed 3 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from ARC Management on 11 Dec 2019
Dear Valued Guest, Thank you very much for choosing Aqua Resort Club for your recent Saipan Vacation. We are very happy to hear that you have enjoyed your stay with us, and we truly appreciate your positive feedback. We look forward to your next visit here at Aqua Resort Club Saipan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Received a complimentary room upgrade upon check in, the hotel staff was friendly and very accommodating, the pool was huge and the swim up bar made it that much better, and the overall hotel was very quiet. Very peaceful and safe. The best loco mocos over ever eaten!
Stayed 3 nights in Aug 2019
Response from ARC Team on 5 Sept 2019
Dear Valued Guest, Thank you very much for choosing Aqua Resort Club for your recent Saipan Vacation. We are very happy to hear that you have enjoyed your stay with us, and we truly appreciate your positive feedback. We look forward on your next visit here at Aqua Resort Club Saipan.

8/10 Good

Chan Kyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from 아쿠아 리조트 클럽 사이판 on 30 Aug 2019
안녕하세요 고객님, 아쿠아 리조트 클럽 사이판을 찾아주셔서 진심으로 감사드립니다. 항상 최선의 서비스를 제공 해 드릴 수 있는 아쿠아 리조트 클럽 사이판이 될 수 있도록 더 노력하겠습니다. 감사합니다.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My three kids love the deep pool(4.8m!!). They have been playing all the day in that. Foods are good and the crews are very kind(except 1 lifeguard). I hope my family can visit there again. Thanks to all the guys there!
Stayed 4 nights in Aug 2019
Response from mario on 14 Aug 2019
Dear Valued Guest, Thank you for choosing to stay at Aqua Resort Club Saipan. We are glad to know that you had a pleasant stay with us and we look forward to welcoming you back. Thank you for bringing to our attention your concern with one lifeguard. Rest assured that we shall address the matter. Aqua Resort Club Saipan Team

10/10 Excellent

YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is a bit remote from downtown, but there’s shuttle bus every hour. The sea is great but the beach is almost rural. There are thousands of sea cucumbers on the shallows and U have to go through all those creatures and small stones. I gave up and just enjoy the ocean view from room.
Stayed 1 night in May 2019
Response from Mario on 29 May 2019
Dear M/M Ying, Thank you for choosing to stay at Aqua Resort Club Saipan and we are glad that you had a pleasant stay. Saipan, just like in any other US territories has very strict regulations on protecting nature along with the creatures living in it. Therefore the presence of sea cucumbers. Their presence however is an indication on the cleanliness of the water. We look forward to welcoming you back when in Saipan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sales Team / Aqua Resort Club, Saipan on 6 May 2019
Dear Valued Guest, Thank you very much for choosing Aqua Resort Club for your recent Saipan Vacation. We are very happy to hear that you have enjoyed your stay with us, and we truly appreciate your positive feedback. We look forward on your next visit here at Aqua Resort Club, Saipan. Sincerely, Sales Team / Aqua Resort Club, Saipan

4/10 Poor

Rodolfo

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Its a old resort.. j get it..but the quality of cleanliness was just terrible...we couldnt even turn on our ceiling fan because it was so...dirty. We talked to the manager about it...she just looked at us weired...
Stayed 7 nights in Apr 2019
Response from Rooms & Reservations / Aqua Resort Club, Saipan on 19 Apr 2019
Dear Valued Guest, Thank you very much for choosing Aqua Resort Club on your recent Saipan vacation. First and foremost, we would like to apologize for the inconveniences that you have experienced with our services. We truly appreciate your feedback, and we assure you that all mentioned issues will be addressed with utmost priority. Once again, thank you very much in pointing out these issues, and we truly hope that you will give us another opportunity to welcome you in our property in the future. Sincerely,

2/10 Terrible

Onnen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel
Horrible and old Hotel. No air condition in the gym. Horrible breakfast just for Koreans. Dirty in all corners. No warm water from time to time.
Stayed 6 nights in Mar 2019
Response from Rooms & Reservations / Aqua Resort Club, Saipan on 19 Apr 2019
Dear Valued Guest, Thank you very much for choosing Aqua Resort Club on your recent visit in Saipan. First and foremost, we would like to apologize for all the inconveniences that you have experienced during your stay. We assure you that all mentioned issues will be handled with utmost priority. We truly appreciate constructive feedback from our valued guests, such as yours, as this give us the opportunity to address our shortcomings. We look forward on the opportunity to be of service to you in the future. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
No service, no beach, disgusting food
No service, no beach, disgusting food
Stayed 3 nights in Apr 2019
Response from Sales Team / Aqua Resort Club Saipan on 19 Apr 2019
Dear Valued Guest, Thank you very much for your recent stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We appreciate your review and we deeply apologize for the inconveniences that you have encountered during your stay. We have addressed all of your concerns to our management for immediate action, and will work hard to offer better service to our guests. Once again, thank you very much for your feedback.

10/10 Excellent

Claes Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a couple or family.
Great place. Ocean front, nice rooms, comfortable beds & very friendly staff. Good hotel bars & restaurants, some with live entertainment. There is a free shuttle bus to town (every hour, takes about 10 minutes). The pools are very nice too. The only disappointment is the internet speed and stability. We would surely stay there again if going back to Saipan.
Stayed 5 nights in Mar 2019
Response from Sales Team / Aqua Resort Club, Saipan on 3 Apr 2019
Dear Valued Guest, Thank you very much for choosing Aqua Resort Club for your recent Saipan Vacation. We are very happy to hear that you have enjoyed your stay with us, and we truly appreciate your positive feedback. Also, we would like to thank you for bringing up your concerns with our internet speed and stability. We will make sure that this will be brought up to our management’s attention to further enhance satisfaction for our future guest. We look forward on your next visit here at Aqua Resort Club, Saipan. Sincerely, Sales Team / Aqua Resort Club, Saipan

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice staff. Relaxing environment. Easy to go downtown
Stayed 3 nights in Jan 2019
Response from Sales Team / Aqua Resort Club, Saipan on 9 Feb 2019
Dear Valued Guest, Thank you very much for choosing Aqua Resort Club for your recent trip to Saipan, and we truly appreciate your positive feedback. We look forward on your next visit here at Aqua Resort Club, Saipan.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
not so many people vs city center hotel. overprice a bit
Stayed 5 nights in Jan 2019
Response from Sales Team / Aqua Resort Club Saipan on 9 Feb 2019
Dear Valued Guest, Thank you very much for choosing Aqua Resort Club as your recent stay in Saipan. It is our pleasure to have you stay with us. We look forward on welcoming you soon again in our Resort. Thank you.

8/10 Good

john m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saipan Getaway
The Agua resort is a very nice place for family but keep in mind the prices for food and drink is quite expensive. Breakfast was average. The free shuttle and taxi to Garapan was great.
Stayed 4 nights in Jan 2019
Response from Sales Team / Aqua Resort Club, Saipan on 30 Jan 2019
Dear Valued Guest, Thank you for very much for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We deeply appreciate your positive review, and we will make sure that your concerns with our restaurants will be brought up to the management’s attention. We hope for your next visit here at Aqua Resort Club, Saipan.

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018
Response from Sales Team / Aqua Resort Club, Saipan on 5 Jan 2019
Dear Valued Guest, Thank you very much for choosing Aqua Resort Club for your recent trip to Saipan, and we truly appreciate your positive feedback. We look forward on your next visit here at Aqua Resort Club, Saipan. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly Staff! Quiet, cozy resort away from the crowds in the town center.
Stayed 5 nights in Aug 2018
Response from Nicole Han on 4 Sept 2018
Dear Valued Guest, It is great to hear that you had a memorable stay with us and thank you for praising our service. We look forward to welcoming you soon again to Aqua Resort Club Saipan. Thank you and regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy & relaxing
Nice facility compared to others in Saipan. If you rent a car or just relax in a resort, this will be perfect choice.
Stayed 2 nights in Jun 2018
Response from Front Office Assistant Manager on 5 Jul 2018
Dear Valued Guest, Thank you for choosing Aqua Resort Club, Saipan as your accommodation and taking time to review our property. We really appreciate your comment to us it was a fulfillment to us that you are happy with our service. We hope to see you again on your next visit. Regards, Front Office Team

10/10 Excellent

Troy , Guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time we travel to Saipan we stay at the Aqua Resort and so glad we did this time! Somehow my reservation through Expedia had that I requested two twin beds instead of a king... Anyway, I went to the front desk and they easily upgraded me... but even better, a room wasn't immediately available however I had to get ready for a very formal dinner so the staff instructed me to just shower and get ready in the temporary room, leave my luggage and they would transfer it for me.... this is the kind of service you would expect from a much pricier hotel. Aqua will remain my number one choice when I come back to the island.
Stayed 1 night in May 2018
Response from Nicole Han on 18 May 2018
Dear Valued Guest, It is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. We will looking forward to have you again in near future. All the best and hope to see you soon! Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing to the eye and the senses.
Love staying at this hotel without the hubbub of noise from people. Instead, you have the sounds of the ocean and the fairy terns in and among the botanical bungalow setting. Perfect!
Stayed 3 nights in Apr 2018
Response from Sales and Marketing Department on 8 May 2018
Dear Valued Guest, It is our pleasure to have you stay with us at Aqua Resort Club. Thank you very much for sharing your experience with us and your feedback is very important to us. We look forward to welcoming you again in near soon. Thank you and regards,

8/10 Good

Joao, China

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to the beach
Food quality well below expectation. Rooms were dark and needed more sunlight. Their pool is nice and has a swim up bar, which is convenient. The views and the beach is breathtaking. Compared with other hotel with similar price range that I stayed in Saipan, I highly recommend Aqua resort club.
Stayed 4 nights in Apr 2018
Response from Nicole Han on 26 Apr 2018
Dear Valued Guest, Thank you for choosing Aqua Resort Club as your stay. In regards to room brightness, we will address this issue to relevant department. Thank you again for sharing your experience with us and your feedback is very important. We look forward to welcoming you soon again to our Resort!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nicole Han on 26 Apr 2018
Dear Valued Guest, Thank you very much for taking the time and sharing your impression with us. We are happy to hear that you have enjoyed your time here in Aqua Resort Club Saipan and hope to see you soon again in our resort! Thank you and Regards,

10/10 Excellent

Tee, Guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Ocean View
The Aqua is beautiful and we loved our stay. The vibrant vegetation surrounding the hotel made it even more enjoyable. We will for sure be coming back when we visit Saipan.
Stayed 2 nights in Mar 2018
Response from Sales Department on 28 Mar 2018
Dear Valued Guest, Thank you very much for choosing Aqua Resort Club on your recent stay in Saipan. We are very happy to hear that you were able to enjoy your stay with us, and we deeply appreciate your positive review. We will continue to work hard to be able to offer the best service to our valuable guests. We look forward on your next visit here at Aqua Resort Club, Saipan. Sincerely, Sales Department Aqua Resort Club, Saipan

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Resort
Great stay! Room in Bldg. #6 was right on beach with a great view. Staff was pleasant. Room was clean.
Stayed 3 nights in Mar 2018
Response from Nicole Han on 8 Mar 2018
Dear Valued Guest, It is our pleasure to have you stay with us. It is great to hear that you had a memorable stay with us and thank you very much for praising our service. We look forward to welcoming you again in near future. Thank you very much. Sincerely,

10/10 Excellent

Sunphill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My honest feedback
I can say absolutely enjoyed my stat in Aqua resort. Kind staff and room services and others too. Also people who think of staying there do not need to consider about nice dinner because there is kevin’s restaurant in the resort. I will say it is the best one in Saipan island
Stayed 3 nights in Jan 2018
Response from Sales Marketing Department on 16 Jan 2018
Thank you for your recent stay at Aqua Resort Club Saipan and for taking the time to share with us your sincere feedback. We are glad that our quality of service and facilities met your expectations. Aqua Resort Club Saipan will try to become the best service for you and we look forward to welcoming you back.

8/10 Good

misook, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was satisfactory.
The sunset barbecue was very good. I spent leisurely time playing with the children in the pool. Beach in front of resort was quiet and very beautiful.
Stayed 2 nights in Dec 2017
Response from Sales and Marketing Department on 16 Jan 2018
Thank you for your recent stay at Aqua Resort Club Saipan and for taking the time to share with us your sincere feedback. We would like to express our sincere apologies regarding your inconvenient experienced in the room. We will have addressed it to our management immediately. Aqua Resort Club Saipan will try to become the best service for you in the future and we look forward to welcoming you back.

8/10 Good

Soyeon, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quiet vacation
Right on the beach & a plenty selection of water activities. Staffs are amazing and very accomodating. Roser at the beach bar has provided an exceptional service to us throughout our stay. Really friendly & great person :) thank you Roser!!
Stayed 3 nights in Dec 2017
Response from mario on 21 Dec 2017
Dear Soyeon, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are glad to know that one of our team members made your stay extra special. We are also grateful with your positive reviews. I remain, Rooms Division Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2017
Dear Valued Guest, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are glad to know that our quality of service and facilities met your expectations. Your positive rating is greatly appreciated. I remain, Rooms Division Manager

10/10 Excellent

lee, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotels
Good experience and cool room conditions Good luck
Stayed 1 night in Jul 2017
Response from mario on 4 Aug 2017
Dear Lee, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are glad to know that you had a good experience with us. We are grateful with your positive rating. I remain, Rooms Division Manager

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holiday，Happy Aqua Resort
We've spent an excellent vacation at Aqua Resort，perfect view, perfect service and perfect surroundings.
Stayed 8 nights in May 2017
Dear Zheng, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are glad to know that our quality of service and facilities met your expectations. We really appreciate your positive ratings. I remain, Mario Manalang Rooms Division Manager

10/10 Excellent

BO NA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay here
Fantastic! Will visit again sooon!
Dear Bo Na, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are glad to know that you had a pleasant stay with us. We really appreciate your positive ratings. I remain, Rooms Division Manager

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment and people are very nice
I like this hotel although the location is not very convenient
Response from mario on 30 May 2017
Dear Mandy, Thank you for your recent stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are truly grateful with your kind words about my colleagues. We also thank you for the positive rating. I remain, Mario Manalang Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was quite good. just the bbq closed too early.
Dear Valued Guest, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are delighted that you had a good stay with us. We are also grateful with your positive rating. I remain, Mario Manalang Rooms Division Manager

10/10 Excellent

Jeff and Kobe, China, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is the best in Saipan!
We stayed there 5 nights and it was one of the best hotel experience we have ever had. The hotel is located right on the beach about 10 minutes drive north of the Garapan tourist area. It is beautifully designed so that the rooms are in small clusters of 11 - 12 rooms per 2-floor building. All rooms open to the exterior. The gardens surrounding each building make it feel like you are separated from other guests. There are two large swimming pools (although one was under maintenance while we were there). If you want a beach front room, be sure to book a room in building 6, and ask for a ground floor room. You will be able to walk around 60 feet across the grass and be right on the beach. Our room was large, well-appointed, very clean, and very quiet. They rearranged the two twin beds into one king bed for us at no additional charge. The staff is exceptionally friendly and helpful, every request was met with a smile and handled immediately. Food at the restaurant was also very good with a large variety of choices for western, Japanese, Chinese, and Korean guests. So, if you a looking for a quiet 5-star place to stay outside of the Garapan area, this is where you want to be! It is not surprising that local residents in Saipan tell you this is the best hotel on the island.
Response from Hiro K. - Asst. FO Manager on 5 Apr 2017
Thank you very much for choosing Aqua Resort Club Saipan, and for your wonderful review about our service and facility. We are very happy to know that you had a pleasant vacation with us. We look forward on your next visit here at Aqua Resort Club Saipan. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. You can't beat waking up to the Marianas Kingfisher call in the morning, the garden outside the room, and freedom from the noise of congestion and construction.
Dear Valued Guest, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are glad that you enjoyed the space and tranquility in our resort. We are also grateful with your positive ratings. I remain, Mario Manalang Rooms Division Manager

8/10 Good

Lars

Liked: Cleanliness, staff & service, room comfort
Well satisfied.
The resort starts to be a little outdated. The finish and maintenance have to improve. The location is superb but the resort does not use it in full. The deep pool is under refurbishment which should be finished by middle of April. No prewarning of the works when booking. Breakfast did not meet the cost. In general well satisfied.
Dear Lars, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We appreciate your candid comments, and I apologize for the non-availability of our secondary swimming pool due to on-going refurbishment, expected to be completed on April 10, 2017. We are indeed grateful with your ratings. I remain, Mario Manalang Rooms Division Manager

6/10 Okay

jesse, sablan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Saipan Trip
Requested a late check out the day I checked in...two days later, I was going to check out and I kindly reminded them of my late check out. With no eye contact and an attitude, the two female front desk staff told me about the cost and said it was subject to availability as if I couldn't afford it. Instead of apologizing that they were unaware, and offered me a solution they just threw me and my guest an attitude....everything was great until I was treated far differently than a Asian tourist...just because I'm local, does not mean I'm not with means. Back when I resided in saipan, I chose Aqua as my preference to hold my trainings. I'm sure they appreciated it as this when the economy was at an all time low. Now that the economy is at a upswing, there was no reflection from the past. People who work for any organization should know the history and be very thankful for any guest that chooses to reside. I was embarrassed. Never again we will stay there.
Response from mario on 17 Mar 2017
Dear Valued Guest, Thank you for staying at Aqua Resort Club Saipan and for taking the time to share with us your feedback. I apologize for the disappointment on your late check-out request. Should we be given the opportunity to be of service to you again, I am certain that we shall recover from this incident. I remain, Mario Manalang Rooms Division Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice staff but old style hotel
Room is a bit old style & not every room is clean thoroughly, the house keeping is a problem. 180 sea view in front of hotel & beach is clean with clear water, but no safeguard from the hotel there. Swimming pool is quite small with an unfriendly safeguard, so this really ruined our holiday's mood... Most hotels in Saipan are very old, so there's no better option besides this one.
Response from mario on 27 Feb 2017
Dear Valued Guest, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We appreciate your candid comment as this gives us the opportunity to correct concerns needing immediate attention. I remain, Mario Manalang Rooms Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay for our short vacation
My overall experience at Aqua Resort Club was great. I felt very welcomed and the entire staff was very nice. However, there was an unfinished yogurt in the refrigerator that was probably left by the previous guest who stayed in our room. Other than that, our stay at this resort was wonderful.
Response from General Manager on 28 Jan 2017
Dear Valued Guest, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are grateful with your outstanding ratings. Comments such as yours are truly appreciated by the entire team. My apologies though on the yogurt in the fridge. Rest assured that we will be more careful to prevent such from happening again. I remain, Mario Manalang Rooms Division Manager

10/10 Excellent

Akemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so cheap but fantastic value. Felt like a king
A great stay, outstanding food, service, etc. Incredible value for money.New years eve was brilliant and the dinner show group were such a pleasure to watch they really looked like they were enjoying themselves. The only improvement I'd make would be a little bit more facilities for the kids. There is a great big feild next to the hotel and they could quite easily put a climbing frame there or something.
Response from General Manager on 14 Jan 2017
Dear Akemi, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. It is our pleasure to have been of service to you and we are glad to have met your expectations. We deeply appreciate your outstanding ratings. I remain, Mario Manalang Rooms Division Manager

8/10 Good

Choon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit aged but clean
Used to stay at PIC in late 90's with small children multiple times during spring break. Aqua Resort has more of secluded beach and away from the local town.. Beach access right outside of the patio was excellent. Friendly staff. NO good internet connection! A bit better in the lobby area but still not good at all.
Response from General Manager on 10 Jan 2017
Dear Choon Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. Comments of valued guests such as yours make us identify the areas we must improve on. We are thankful and grateful with the excellent rating you have accorded us. I remain, Mario Manalang Rooms Division Manager

6/10 Okay

william

Liked: Cleanliness, staff & service, property conditions & facilities
Disapointed for the money it cost!
The lobby and pool area was fabulous, with awesome views, but the rooms were outdated. The WIFI and hot water were spotty and unreliable. It defiantly wasn't worth the $310 a night I paid! Also for that kind of money I would have expected an elevator to the second floor rooms instead of having to carry my luggage up the stairs!
Response from General Manager on 10 Jan 2017
Dear Mr. William, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. Comments from valued guests such as yours make us identify the areas we must improve on. I remain, Mario Manalang Rooms Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and relax hotel
Great for one looking for quite and home garden setting!
Response from General Manager on 30 Dec 2016
Dear Valued Guest, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are glad to know that you had a pleasant stay with us and we are grateful with your positive reviews. I remain, Mario Manalang Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Aqua Resort Saipan
Very nice hotel and away from the bustle of downtown. Well maintained and the rooms were very comfortable. Two minor issues: The fitness center is not open 24 hours(8AM to 10PM) and complimentary water is only provided on the day of check-in.
Response from Mario on 23 Dec 2016
Dear Valued Guest, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. In consideration of your suggestion, we are now opening our fitness center from 6AM up to 11PM. We are truly glad to have met your expectations. I remain, Mario Manalang Rooms Division Manager

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Certainly Pleased
This was a lovely facility with a pleasant atmosphere and helpful sincere staff, with an on site spa and pool and a wonderful breakfast full of choices. While far enough away from the hectic energy of Garapan, you still had ease of access through their free and frequent shuttle service. I certainly was pleased with my choice of accommodations.
Response from General Manager on 20 Dec 2016
Dear Valued Guest, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking the time to share with us your feedback. We are glad to know that you had a pleasant stay with us. We are also grateful with your wonderful reviews about our services & facilities. I remain, Mario Manalang Rooms Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 28 Nov 2016
Dear Valued Guest, Thank you for choosing to stay at Aqua Resort Club Saipan and for taking time to share with us your feedback. We are glad to have met your expectations, and we are grateful to your outstanding ratings. We look forward to being of service to you again whenever in Saipan. I remain, Mario Manalang Rooms Division Manager