Beach/ocean view

Reviews of B&B HOTEL Saint-Malo Sud

2 out of 5
B&B HOTEL Saint-Malo Sud
Avenue du Commerce, Saint-Jouan-des-Guerets

Reviews

9.0

Wonderful

Rating 10 - Excellent. 276 out of 490 reviews" "
Rating 8 - Good. 180 out of 490 reviews" "
Rating 6 - Okay. 23 out of 490 reviews" "
Rating 4 - Poor. 6 out of 490 reviews" "
Rating 2 - Terrible. 5 out of 490 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in/out of the area. Staff was friendly. Room was clean and cozy.
Stayed 1 night in Nov 2023
Response from Juliette on 24 Nov 2023
Thank you very much for this comment. See you soon,

10/10 Excellent

Alan

Stayed 1 night in Sep 2023
Response from Donia on 3 Oct 2023
Merci beaucoup Alan pour votre excellente notation! Au plaisir de vous accueillir de nouveau lors d'un prochain séjour parmi nous dans notre hôtel B&B Saint Malo Sud!Cordialement,Donia.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to a access &depart good breakfast helpful staff . Lovely small town to walk to,
Stayed 1 night in Sep 2023
Response from Juliette on 26 Sept 2023
Thank you very much for your comment. See you soon !

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Sep 2023
Response from Donia on 12 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Donia

10/10 Excellent

Guillaume

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Donia on 10 Sept 2023
Bonjour Guillaume,Un grand merci pour votre excellente notation!Au plaisir de vous accueillir à nouveau lors d'un prochain séjour.Cordialement,Donia

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine for quick overnight priori to early ferry.
Stayed 1 night in Aug 2023
Response from Giorgia on 2 Sept 2023
Dear Robert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Giorgia

4/10 Poor

Alexander

Stayed 1 night in Aug 2023
Response from Giorgia on 3 Sept 2023
Bonjour Alexander,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.Giorgia

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop off spot for catching ferry the next morning. All clean and comfy beds. Staff very pleasant. Would definitely use again.
Stayed 1 night in Aug 2023
Response from Giorgia on 31 Aug 2023
Bonjour Laura,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Hôtel Saint Malo Sud lors d'un prochain séjour

10/10 Excellent

Steve

Stayed 1 night in Aug 2023
Response from Giorgia on 3 Sept 2023
Bonjour Steve,Ce fut un réel plaisir de vous recevoir.Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. Toutes vos remarques et suggestions sont les bienvenues pour nous aider à adapter nos services à vos besoins.Dans l’attente du plaisir de vous accueillir de nouveau.

10/10 Excellent

Sonya

Stayed 1 night in Aug 2023
Response from Giorgia on 31 Aug 2023
Bonjour Sonya,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Hôtel Saint Malo Sud lors d'un prochain séjour.Giorgia

8/10 Good

Diana

Stayed 1 night in Aug 2023
Response from Giorgia on 31 Aug 2023
Bonjour Diana,Nous vous remercions de nous avoir accordé ces quelques instants pour nous donner votre avis concernant votre séjour au {hotel}.Nous sommes ravis que votre séjour vous ait satisfait.Vos compliments concernant notre hôtel nous renforcent dans notre volonté quotidienne d’offrir le meilleur à nos clients.A très bientôt

10/10 Excellent

Anne

Stayed 1 night in Jul 2023
Response from Alex on 31 Aug 2023
Bonjour,Merci d'avoir partagé votre expérience.Toute l'équipe est très heureuse que vous ayez passé un agréable séjour.Ce fut un réel plaisir de vous recevoir et espérons avoir l'opportunité de vous accueillir de nouveau lors d'un prochain séjour.Bien à vous

2/10 Terrible

L D

Stayed 1 night in Jul 2023
Response from Juliette on 13 Jul 2023
Bonjour,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques directement à l'hôtel. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. Bien à vous.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel but no air condition as advertised!
Clean hotel which boasts air conditioning. Was told on check in each room had its own regulator however no such thing was found in the room and it was exceedingly hot overnight. Luckily the windows opened! On the night we were there the hotel had an issue with no hot water. Was up and gone too early the following morning to check if it had been mended. Clearly not deliberate, but very irritating!
Stayed 1 night in Jul 2023
Response from Juliette on 13 Jul 2023
Good morning,Thank you for your feedback following your stay with us.However, we do not understand your remark concerning the air conditioning.Indeed, each room has a box (at desk level) to adjust the temperature yourself. All you had to do was come and see us at the reception so that we could guide you, that's what we're here for.As for the hot water, my colleague called maintenance directly to solve the problem, which was solved in less than 2 hours.The technician went to the hotel for that.We hope despite that that you had a good stay, looking forward to seeing you again and to make you change your mind on the points listed above.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect hotel for stop over to ferry
Stayed 1 night in Jun 2023
Response from Juliette on 13 Jul 2023
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Minsheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

James

Stayed 1 night in Apr 2023
Response from Juliette on 21 Apr 2023
Merci James pour votre belle notation, au plaisir de vous revoir,

10/10 Excellent

YASUSHI

Stayed 1 night in Sep 2022

10/10 Excellent

Nicholas

Stayed 1 night in Oct 2022
Response from Juliette on 29 Oct 2022
Merci beaucoup Nicholas pour cette notation si positive. L'équipe est heureuse d'apprendre votre satisfaction suite à votre séjour parmi nous. A bientôt !

2/10 Terrible

Pablo

Stayed 1 night in Oct 2022
Response from Juliette on 29 Oct 2022
Bonjour Pablo,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. Bien à vous.

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Juliette on 24 Sept 2022
Merci beaucoup Dylan pour votre belle notation, au plaisir de vous revoir parmi nous.

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal as a stop over
It was basic, but good value for money. Staff very helpful and friendly.
Stayed 3 nights in Aug 2022
Response from Juliette on 10 Sept 2022
Thank you very much Amanda.The main thing is that you had a good stay with us.Hoping to see you soon !

10/10 Excellent

Jane

Stayed 1 night in Aug 2022
Response from Juliette on 29 Aug 2022
Merci Jane pour cette belle notation, A bientôt !

10/10 Excellent

Maiko

Stayed 1 night in Aug 2022
Response from Juliette on 29 Aug 2022
Merci beaucoup pour cette notation. Ce fût un plaisir de vous accueillir à l'hôtel. A bientôt !

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Juliette on 3 Aug 2022
Quel plaisir de recevoir des notations comme la vôtre, à très vite,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with lovely reception staff.
Excellent hotel for getting ferry back to Jersey. Reception very professional and happy. Made us very welcome. Would not hesitate to recommend. Room exceptionally clean and shower was brilliant.
Stayed 1 night in Jul 2022
Response from Juliette on 3 Aug 2022
Thankyou very much for your comment, Elizabeth. This encourages us to continue in this way and to offer the best to our customers. See you very soon, we hope.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Juliette on 3 Aug 2022
Merci Andrew, nous nous ferons un plaisir de vous accueillir prochainement. Prenez soin de vous,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop
Did a job!
Stayed 1 night in May 2022
Response from Juliette on 20 May 2022
Thanks very much, the team is delighted to hear that your stay was appreciated. See you soon !

8/10 Good

Nicholas

Stayed 1 night in Apr 2022
Response from Isabelle on 24 Apr 2022
Bonjour Nicholas, Nous vous remercions pour votre annotation. Nous sommes ravis que votre séjour se soit bien passé et que vous ayez apprécié notre hôtel et ses services. Au plaisir de vous accueillir de nouveau pour un autre séjour.

10/10 Excellent

kevin

Stayed 1 night in Mar 2022

10/10 Excellent

Nicholas you

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did what it said on the label, staff exceptional very pleasant one night stay.
Stayed 1 night in Dec 2021
Response from Juliette on 7 Dec 2021
Thank you very much Nicholas, We are very happy that your stay was well spent, See you soon !

2/10 Terrible

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stuart
Stayed 1 night in Sep 2021
Response from Juliette on 1 Nov 2021
Bonjour, Merci d'avoir pris le temps de noter votre séjour. Nous sommes désolé d'apprendre qu'il n'a pas été à la hauteur de vos attentes. N'hésitez pas à joindre un commentaire à votre note, cela nous permettra de savoir sur quel point nous devons nous améliorer. En espérant vous revoir et vous faire changer d'avis sur notre hôtel et ses prestations.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bright and modern
Stayed 1 night in Oct 2021
Response from Isabelle on 19 Oct 2021
Dear Alex, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Isabelle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - value for money
Excellent overnight stopover and always kept clean.
Stayed 1 night in Sep 2021
Response from Isabelle on 19 Oct 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Isabelle

8/10 Good

Andrew

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ok for a lay over.
The room and hotel were fine but I paid on hotels.com in advance and then the hotel system asked me to pay again on arrival. Can one of the payments please be refunded.
Stayed 1 night in Feb 2020
Response from Régine on 19 Feb 2020
Good evening, Unless we understand you incorrectly, your stay only takes place in July 2020 so no "double" collect could be made from us.We advise you to contact the customer service of the HOTEL.COM site ... It is this site that you used to make your reservation and prepayment online. We are of course listening to you for any help you may need. Great night

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Camille on 31 Oct 2019
Bonjour, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir dans notre hôtel lors d'un prochain séjour

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Around Winner
Clean, comfortable and quiet.Very helpful and friendly service and plenty of secure parking. Only 15 mins from the ferry and a good selection of restaurants within easy walking distance.
Stayed 1 night in Sep 2019
Response from isabelle on 24 Sept 2019
Dear Alex, Thank you for your comment. Our staff is always very happy with the customers' satisfaction. We look forward to welcoming you again to B & B Saint-Malo Sud.

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sarah on 6 Sept 2019
Bonjour, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. Au plaisir de vous accueillir lors d'une prochaine venue à Saint-Malo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent- value for money
Very clean, good size rooms.
Stayed 1 night in Jul 2019
Response from Sarah on 17 Aug 2019
Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely.

10/10 Excellent

SJN, UK

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family room was very spacious, we appreciated the bunks for the children rather than pull out/fold out beds. Arrived at 7pm and managed to park the car with large trailer, car park very full by 9pm so advise early arrival if with a trailer. Friendly staff. Didn’t have breakfast in hotel. Pizza and burger places are adjacent. Easy 12 min drive to St Malo ferry port.
Stayed 1 night in Aug 2019
Response from Sarah on 6 Aug 2019
Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Isabelle on 16 Jul 2019
Bonjour , Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. Dans l’attente du plaisir de vous accueillir de nouveau.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Camille on 4 Jul 2019
Merci beaucoup. A bientôt dans notre hôtel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Camille on 26 Jun 2019
Merci beaucoup. A bientôt dans notre hôtel.

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming
Comfortable room. Staff are very helpful and kind
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very comfortable
Stayed 1 night in Jan 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value for money, a little out of town.
The only fault was as with all B&B hotels, the bed is not the most comfortable. The staff were extremely pleasant and had no problem in providing an extra Pillow. Mc Donalds is right next door and a large Cora supermarket a few hundred metres away. It is a bit out of St. Malo (about 10Km) but that way you avoid city centre traffic and pay a more reasonable price. The internet was reasonably fast, the only annoyance being having to log back in every hour or so. The room was very quiet.
Stayed 2 nights in Sep 2018