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Reviews of Holiday Inn Express Hotel Saint - Hyacinthe, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel Saint - Hyacinthe, an IHG Hotel
1500 Johnson Street East, Saint Hyacinthe, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 52 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from karim on 23 May 2024
Nous sommes heureux de constater que vous avez apprécié votre séjour, au plaisir de vous revoir.

10/10 Excellent

Lauretta

Stayed 3 nights in Apr 2024
Response from karim on 23 May 2024
Merci pour cette belle note.

10/10 Excellent

Bella

Liked: Cleanliness, amenities, property conditions & facilities
convenience, cleaness
Stayed 1 night in Apr 2024
Response from Holiday Inn Express on 13 Apr 2024
Hi Bella,Thanks for your comments, we are glad that you enjoyed your stay.Have a nice day!

10/10 Excellent

Tina

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the flexibility and professionalism of switching us to a room more conducive for resting well. The service and staff was above average. We truly enjoyed our visit.
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express Saint-Hyacinthe on 9 Apr 2024
Hi Tina,Thank you for your review, we are glad we were able to accommodate your family as you needed.Have a nice day!

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy peasy, road stop place between Montreal and QC. Affordable, clean and just really easy.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Saint-Hyacinthe on 28 Mar 2024
Hi Caroline,Thank you for the nice review, we hope to see you again soon!Have a nice day!

6/10 Okay

Michael

Business traveller
Liked: Staff & service, property conditions & facilities
Wet nice for an overnight stay Good breakfast Very comfortable sheets/bed
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on 20 Mar 2024
Thanks for the review! See you again someday soon.

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
My card got charged twice accidentally because their system was not working properly almost charged a third time. I understand i will get it back cuz its the deposit but still. No carts at the enterance so hard to carry everything up to my floor with 3 kids. Pool was closed temporarily but later opened. Other then that the hotel is beautiful and clean. The sheets are very soft and cozy. Many places to eat around the hotel at walking distance. Extremely close to highway so great gor travel.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Saint-Hyacinthe on 12 Mar 2024
Hi Stephanie,Sorry for the credit card issue, the deposit should be refunded soon. As for the pool, we sometimes have maintenance to do so guests are able to enjoy it without any issues. We are glad that these were the only issues you encountered, and that they are easily fixed. Let us know if we can do anything else!

8/10 Good

Virginia

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were very accepting of my kitty but even though they spoke English, the guy who checked me in double charged me. In the morning it had to be corrected. He also didn’t know what it meant to make a copy of the receipt. The traffic noise was horrendous in the back of the hotel. Other than that everyone was pleasant and tried to fix all problems and it was very clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express on 7 Mar 2024
Hi Virginia,Thank you for the review, we are glad to see that everyone tried to help you as much as they could, and that the issues were fixed before you left the hotel. As for the traffic, we have rooms facing the parking lot which are more quiet that you can book, and we also have earplugs available at the front desk.Have a nice day!

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but noisy
Great place to stay, rooms and breakfast were very good. Only problem was the traffic noise. Choose a room at the front if you need quiet.
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express on 19 Feb 2024
Hi Andrew,Thanks for the review! We also have earplugs available at the front desk for the highway side rooms.Have a nice day!

4/10 Poor

Vincent

Stayed 2 nights in Feb 2024
Response from Holiday Inn Express on 19 Feb 2024
Bonjour Vincent, Nous sommes désolé que le séjour ait ete un 4 sur 10 pour vous. Est-ce qu'il s'est passé quelque chose de spécial qui vous pousse a nous donner cette note?Merci et bonne journée!

10/10 Excellent

Glen

Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 31 Jan 2024
Merci pour vos commentaires.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 30 Jan 2024
Merci pour vos commentaires!

10/10 Excellent

Rolf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 8 Jan 2024
Merci Rolf pour votre commentaire, bonne journée!

10/10 Excellent

Daisy, Cambridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, clean, close to places to eat, and convenient to highway; comfortable beds; amazing pillows; will stay again!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 8 Jan 2024
HI Daisy!See you soon :)

4/10 Poor

Daniel

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Dirty bathroom upon check-in and the room was not cleaned after asking for clean-up.
Stayed 1 night in Dec 2023
Response from Casandra Labrie - Front Office Manager on 5 Jan 2024
Thank you for your comment Daniel!We are really sorry to learn that you experienced that situation in our hotel. The information will be passed on to the relevent departments and we will do everything in our power to ensure that this does not happen again!Thank you again for taking on your time to give us your impression and help us improve the services we offer!

10/10 Excellent

Jina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 31 Dec 2023
Merci pour vos commentaires!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 31 Dec 2023
Merci pour vos commentaire!

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Saint-Hyacinthe on 27 Dec 2023
Votre commentaire est très apprécié Michael ! Au plaisir de vous acceuillir à nouveau lors de votre prochaine visite dans notre coin !

10/10 Excellent

Mathieu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly service
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 18 Dec 2023
Bonjour Mathieu!Merci pour votre beau commentaire, bonne journée a vous!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Everything was nice, clean and comfy. Nice breakfast too.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 18 Dec 2023
Bonjour Christine,Merci pour votre beau 10 sur 10! Bonne journée!

10/10 Excellent

Sabrina

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Saint-Hyacinthe on 20 Dec 2023
Merci d'avoir pris le temps de nous donner votre opinion Sabrina !Thank you for taking the time to give us your opinion Sabrina !

8/10 Good

M Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. Clean and breakfast had a good variety.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 25 Oct 2023
Thank you for the nice review, we are glad you enjoyed your stay!

10/10 Excellent

Hayley

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Saint-Hyacinthe on 7 Nov 2023
Thank you Hayley !

6/10 Okay

Reinier

All was as to be expected for this kind of hotel. Friendly staff, clean well-kept room, not noisy at night. :)
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 25 Oct 2023
Thank you for the review, we are glad we met your expectations. See you soon!

10/10 Excellent

Jay

Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 17 Oct 2023
Merci pour votre avis!

8/10 Good

Joe

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and clean hotel just off the highway.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 10 Oct 2023
Thank you Joe for the nice review, we're glad that you enjoyed your stay with us!

10/10 Excellent

Anne

Travelled with partner
Nice
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 9 Oct 2023
Thank you for the nice review! See you soon.

8/10 Good

François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 9 Oct 2023
Merci pour la belle note, a bientôt!

8/10 Good

Lorna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with our cat. I really liked the bathroom in our room. It was very spacious: there was lots of counter space for our toiletries and the cat's stuff. The floor was clean. Lots of room to have the cat's carrier beside the bathtub area and still get around the room. Grab bars in the tub could have been higher! Very very comfortable pillows! The window sill was almost wide enough to accommodate the large carrier we have for our cat. She enjoyed watching the traffic out the window while I supported the carrier at the edge. She stays in her carrier when in the main room in any hotel so she doesn't venture under/behind the bed or other furniture. Having the bed on a platform with no spaces would be a great idea. The rest of the furniture was very close to the wall so that a cat could not get behind it. There was lots of counter and bench space in the main room, by the way. Breakfast was mini omelets with green peppers: tasty. The only thing keeping this from a truly excellent experience was a noisy party about 1:35 am which woke us up out out of a sound sleep. The noise went on for half an hour or so. I didn't like to confront the (likely inebriated) people! Very handy to Exit 98 to Highway 30 for an early morning departure, when the (Sunday) traffic was lighter. We'll be back- just crossing our fingers there is no noisy party that night.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Saint-Hyacinthe on 5 Oct 2023
Hi Lorna ! We are very happy that you enjoyed our accommodations and your stay. On your next trip to Saint-Hyacinthe we hope you will be back to stay with us.Best regards

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right besides the highway. There’s some road noise all the time but it’s not too bad. But for a dad car enthusiast there’s plenty of cool car passing by.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Saint-Hyacinthe on 3 Oct 2023
We are happy that you enjoyed your stay! Thank you very much Danny.

10/10 Excellent

Lynn

Stayed 1 night in Sep 2023
Response from Holiday Inn Express on 17 Oct 2023
Merci pour votre avis!

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Super clean. Smiling staff. Good continental breakfast.
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Saint-Hyacinthe on 21 Sept 2023
We are very happy to read this. Thank you Roger !

10/10 Excellent

John, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Saint-Hyacinthe on 15 Sept 2023
Thank you John ! We hope to see you again.

8/10 Good

Dave, Crediton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy access from the A20, a nice hotel. My wife has scent sensitivity and found some of the cleaning products used to be problematic
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Saint-Hyacinthe on 12 Sept 2023
Thank you Dave for you comments ! We hope to see you again on your next trip to Saint-Hyacinthe.

10/10 Excellent

JORDAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking. Lots of food options close by. Friendly and helpful staff.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express Saint-Hyacinthe on 11 Sept 2023
Thank you very much Jordan ! We hope to see you on your next trip to Saint-Hyacinthe !

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect!
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Saint-Hyacinthe on 11 Sept 2023
Thank you very much Donna ! We are happy to know you enjoyed your stay !

10/10 Excellent

Sabrina

Stayed 2 nights in Sep 2023
Response from Holiday Inn Express Saint-Hyacinthe on 11 Sept 2023
Merci infiniment Sabrina ! Au plaisir de vous revoir lors de votre prochain séjour à saint-Hyacinthe !

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 11 Sept 2023
Merci infiniment Louise !

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 21 Sept 2023
Thank you very much David !

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 11 Sept 2023
Thank you Joshua !

10/10 Excellent

WEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hwy. Shops, dining near by.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 11 Sept 2023
Thank you Wei !

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 11 Sept 2023
Thank you Heather !

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, new and clean
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 11 Sept 2023
Thank you Blair !

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 11 Sept 2023
Merci David !

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2023
Response from La réception on 22 Aug 2023
Thank you Robin for your comment!

8/10 Good

Tracey-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 11 Sept 2023
Thank you tracey-Lynn !

10/10 Excellent

Hongbin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff are friendly. Good breakfast. Thank you very much!
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 18 Aug 2023
Thank you so much for your comments! We are so happy to know that you had appreciate your stay with us. We are happy that you had enjoy the cleanness and the staff. We hope to see you back again!

10/10 Excellent

Amit

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean place defenitly recomend to stay. Only thing i didt like staff start clossing doors for breakfast at 0930 sharp. Atleast let people finish there breakfast who already sitting there.
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 18 Aug 2023
Thank you so much for your comments! We are happy to know that you had enjoy your stay with us! We hope to see you back again!

10/10 Excellent

Hee Jun, Whitestone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 16 Aug 2023
Thank you so much for your comments! We hope to see you back again soon!

10/10 Excellent

Suresh

Liked: Cleanliness, property conditions & facilities
Good service
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express Saint-Hyacinthe on 16 Aug 2023
Thank you so much! We are so happy to know that you had enjoy your stay with us!