Terrace/patio

Reviews of Campanile Saint Avold

3 out of 5
Campanile Saint Avold
53 Avenue Patton, Saint-Avold, Moselle

Reviews

7.4

Good

Rating 10 - Excellent. 67 out of 347 reviews" "
Rating 8 - Good. 149 out of 347 reviews" "
Rating 6 - Okay. 80 out of 347 reviews" "
Rating 4 - Poor. 34 out of 347 reviews" "
Rating 2 - Terrible. 17 out of 347 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Star Disappointment
Extremely disappointing. The hotel does not bear any similarity to the photos on site, in desperate need of a refurbishment. Room smelt of wet dog. Restaurant service was poor, kitchen ran out of food although we arrived 80 minutes before close of service, offered carrot salad and a pizza to share between two.
Stayed 1 night in Sep 2023
Response from Front desk team on 28 Sept 2023
Nous vous remercions pour votre retour concernant votre expérience chez nous.Je vous confirme que des rénovations sont prévues dans les prochains mois pour les chambres. Concernant le restaurant, en effet nous avions accueilli beaucoup de monde et à votre arrivée certains plats étaient en rupture. Nous vous avions cependant proposé des alternatives aux plats manquants et avons réalisé une réduction sur le repas.Rechercher des détails416 / 5 000Résultats de traductionRésultat de traductionWe thank you for your feedback regarding your experience with us.I can confirm that renovations are planned in the coming months for the rooms. Concerning the restaurant, in fact we had welcomed a lot of people and when you arrived some dishes were out of stock. However, we offered you alternatives to the missing dishes and made a reduction on the meal.

8/10 Good

caron

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not great first impression!
Hotel looked drab, scruffy and down at heel when we drove in to thr car park. Receptionist friendly and helpful, but even though not full could not accommodate my request for a ground floor room instead of 2nd floor no lift. Rooms very very tired and bathroom worse, with only one light working! It was however all very clean with fresh bedding and towels. Im guessing this Campanile is yet to receive a refurbishment! Also strangely the restaurant was only open on Monday Tuesday and Thursday - closed at weekends! Had to get back in the car after a ling drive from Italy to go and find a restaurant for dinner. Not ideal and wouldnt stay againin this Campanile.
Stayed 1 night in Apr 2023
Response from La Réception on 11 May 2023
Dear guest,Thank you for taking the time to share your opinion with us. We are aware of the dilapidated state of our establishment, which is why renovations are planned very soon. As indicated on our hotel's website, our restaurant is only open from Monday to Thursday evening. However, the breakfast buffet is served every morning.We look forward to welcoming you again in our beautiful region.Best regards

10/10 Excellent

Bella

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a business trip. We stay here each time we need to visit this area and are very happy with the overall hotel. Personnel friendly and helpful, convenient location for us and easy parking.
Stayed 2 nights in Feb 2023
Response from La direction on 26 Feb 2023
Dear guest.Thank you to take the time to give us your feedback. We are very pleased to hear that your stay met your expectations.We would be pleased to welcome you again very soon.Best regards

6/10 Okay

john

Stayed 1 night in Dec 2022
Response from La Réception on 15 Dec 2022
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser une note sur notre établissement.Au plaisir, de vous accueillir à nouveau parmi nous lors de vos prochains voyages !

6/10 Okay

Sébastien

Business traveller
Stayed 1 night in Sep 2021
Response from La Réception on 1 Oct 2021
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Bien cordialement,

4/10 Poor

FREDERIC

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
To avoid !
Really look old .I will return there .
Stayed 3 nights in Sep 2021
Response from The Reception on 1 Oct 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Campanile Saint-Avold on 29 Jul 2020
Cher client, nous vous remercions d'avoir pris le temps de nous faire part de votre expérience chez nous. Merci pour votre note! Au plaisir de vous accueillir à nouveau Cordialement.

6/10 Okay

Andrew

Stayed 1 night in Dec 2019

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for business
Good check in clean rooms
Stayed 1 night in Dec 2019
Response from The Reception on 8 Dec 2019
Hello, Thank you for taking the time to share your review as well as rating your experience here ! We are glad you enjoyed your stay and hope to see you in the future. Best Regards,

8/10 Good

Dennis B.

Liked: Cleanliness
Very handy location
We stayed here because we were visiting the Lorraine American Military Cemetery, and the Campanille was very near the site. Our room was a little small, but it was quite comfortable. The breakfast and dinner buffets were very good.
Stayed 2 nights in Sep 2019

8/10 Good

Dragomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from L'équipe Campanile de Saint-Avold on 30 Oct 2018
Bonjour, Merci d'avoir pris le temps de nous attribuer une note, nous sommes ravis que vous ayez apprécié votre séjour ! Au plaisir de vous revoir très prochainement, Cordialement,

8/10 Good

jonathan, London

Liked: Cleanliness, staff & service, room comfort
Air Conditioning issues
the Air Conditioning had broken down. Those who had not paid got a discount, we got a fan! no offer of free breakfast or discount in restaurant. And a poor member of staff was given no leaward by manager who has left her to fend for herself
Stayed 1 night in Aug 2018
Response from The Reception on 25 Aug 2018
Hello, Thank you for taking the time to write us your feedbacks. We are sorry that our air conditionning was not functionning during your stay. We tried to make it more comfortable by giving you a fan, we are sorry that it wasn't enough. We also would like to apologize for the miscommunication between the employees, we will organize a meeting to solve the problem. Best Regards.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay on our travels. Always predictable layout and clean. Easy to find.
Stayed 1 night in May 2018
Response from Mélanie, réception on 6 Jun 2018
Bonjour, Merci de nous avoir laissé votre avis. Au plaisir de vous revoir, Cordialement,

8/10 Good

Drew, Los Angeles, Ca. USA

Liked: Cleanliness, staff & service
Nice experience.
We arrived and the room was ready and clean... Hotel staff courteous....the food was excellent...Rooms are small as were the bath and toilet facilities....but adequate and definitely clean. It was within walking distance of the American WW II Cemetery and Monuments and the Maginot Line ruins too... Great history lesson at the place as well as the attendance at our event......
Stayed 4 nights in Jan 2018
Response from Réception on 9 Feb 2018
Bonjour, Nous vous remercions pour vos commentaire que je m'empresse de partager avec toute l'équipe. Au plaisir de vous revoir dans notre hôtel, Cordialement

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Zoki, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stopover on the way to UK.
Nice and quiet Hotel
Stayed 1 night in Aug 2017

4/10 Poor

Ronald

Disliked: Cleanliness
One night stay
The room looked unkepted.
Stayed 1 night in Aug 2017

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 km to old Bruges
Owner lived in Australia as a kid, so speaks English well. Parking is right in front of room so very convenient. Safe and quiet. Bus into old city nearby. Very comfortable bed.

8/10 Good

Alan, chester UK

Liked: Staff & service
convenient for the autoroute -esy to find
Friendly welcome, room nearby - easy parking. The hotel couldn't accommodate us for an evening meal because of a large party booking - quite understandable. Staff recommended a local restraint. Good b/fast

8/10 Good

harrier, Cornwall, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient hotel for the autoroute
Clean, comfortable, good meal. I would use this hotel again.

10/10 Excellent

antony, Kettering

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly and helpful
Very friendly

6/10 Okay

Verified traveller

6/10 Okay

John, Grafton, Wisconsin

Hotel Campainle, St Avold, France
other then climbing up two floors, it was ok.

8/10 Good

nigel, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Campanile Saint Avold
Good access friendly staff. Clean rooms Good access friendly staff. Clean rooms

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
No frills hotel close to the motorway
The hotel was basic but had everything we needed. The rooms were small but well designed.

10/10 Excellent

Duncan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly Staff
The stafff at the hotel were all excellent and very friendly it was a great short stay for us en route.

8/10 Good

Instonejil, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Very comfortable, as always

6/10 Okay

Mosey, Cambridge

Room OK but facilities poor
Reasonable basic but tidy room. Air conditioning didn't work and no hairdryer provided. Car parking spaces were very narrow.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stop over
Very acceptable for the price.Very friendly reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

jillian, hampshire

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
smallest hotel room we have ever been in!!
suspect that the hotel was built by the same people who built the old Butlin wooden chalets however the food was excellent!!

10/10 Excellent

Brian, Weybridge UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tip top service
We were driving back from Germany and had boooked the hotel as an overnight stop. There were 9 of us in the party and nothing was too much trouble for the staff. A separate room was quicly prepared so that we could all eat together and the food was very good. Campanile would be our hotel of choice for any future overnight stays.

8/10 Good

Sylvie

Travelled with group
Bien
Stayed 1 night in Apr 2024
Response from La réception on 4 May 2024
Bonjour,Nous vous remercions pour votre retour.Au plaisir de vous accueillir à nouveau.Bien cordialement

6/10 Okay

Nuno

Business traveller
Disliked: Cleanliness
Pas de brosse WC
Stayed 2 nights in Jan 2024
Response from La réception on 10 Feb 2024
Bonjour,Nous vous remercions pour votre retour.En effet, par mesure d'hygiène les brosses WC ne sont pas laissée à disposition.Bien cordialement

10/10 Excellent

Nuno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La réception on 10 Feb 2024
Bonjour,Nous vous remercions pour votre retour.Au plaisir de vous accueillir à nouveau,Bien cordialement

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from La réception on 10 Feb 2024
Bonjour,Nous aurions apprécié quelques précisions quant à la note accordée à votre séjour.Bien cordialement

4/10 Poor

Jean Luc

Disliked: Staff & service, amenities, property conditions & facilities
Ça sent l’économie partout. Chauffage ingrédients petit déjeuner….
Stayed 2 nights in Nov 2023
Response from La réception on 1 Dec 2023
Bonjour,Je vous remercie pour votre retour, sachez qu'une rénovation des chambres est prévue dans les prochaines semaines.Concernant le petit-déjeuner, nous avons presque exclusivement de bons retours, j'aurais donc aimé quelques précisions afin d'y remédier.Bien cordialement

2/10 Terrible

annie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from La réception on 19 Dec 2023
Bonjour,Nous vous remercions pour votre retour, nous aurions cependant apprécié d'avoir quelques précisions sur la raison de cette note.Bien cordialement

4/10 Poor

Hervé

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Chambre vieillotte, salle de bain déprimante. 1 prise électrique pour toute la chambre et loin du lit. Restaurant : prix prohibitifs 6€50 pour une quiche industrielle, même tarif pour le flan tout aussi industriel et le plat servi comme a la cantine... Petit déjeuner correct.
Stayed 4 nights in Nov 2023
Response from La réception on 1 Dec 2023
Bonjour,Nous sommes désolé que votre expérience n'ai pas été à la hauteur de vos attentes.Je vous informe qu'une rénovation des chambres est prévues dans les prochaines semaines.Bien cordialement

4/10 Poor

anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from La réception on 23 Oct 2023
Bonjour,Nous vous remercions pour votre retour mais aurions apprécié un retour écrit afin de comprendre la note attribuée à votre séjour.Bien cordialement

10/10 Excellent

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from La réception on 10 Oct 2023
Bonjour,Nous vous remercions pour votre excellente note concernant votre séjour.Bien cordialement,

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hôtel à rénover impérativement
Stayed 1 night in Sep 2023
Response from La réception on 28 Sept 2023
Bonjour,Nous vous remercions d'avoir prit le temps de faire un retour sur votre séjour chez nous.Une rénovation est en effet prévue dans les prochains mois.Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service
Buono
Stayed 2 nights in Sep 2023
Response from Front desk team on 28 Sept 2023
Grazie per il tuo feedback, non vediamo l'ora di darti nuovamente il benvenuto

2/10 Terrible

Alban

Stayed 2 nights in Sep 2023
Response from La réception on 28 Sept 2023
Bonjour, Nous aurions souhaité avoir plus de détails concernant la note attribuée à votre séjour. Au plaisir de vous accueillir à nouveau,

10/10 Excellent

Philippe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

alain

Stayed 1 night in Jul 2023

10/10 Excellent

Pascal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
très bon rapport qualité prix
Stayed 1 night in Jul 2023
Response from La Réception on 19 Jul 2023
Bonjour, nous vous remercions de votre commentaire et nous sommes ravis de savoir que votre séjour au sein de notre établissement se soit bien passé.

10/10 Excellent

Guerlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from La réception on 19 Jul 2023
Bonjour,Merci d'avoir pris le temps de noter votre séjour