Reception

Reviews of Motel 6 West Sacramento, CA

2 out of 5
Motel 6 West Sacramento, CA
1254 Halyard Dr, West Sacramento, CA

Reviews

7.2

Good

Rating 10 - Excellent. 371 out of 1004 reviews" "
Rating 8 - Good. 246 out of 1004 reviews" "
Rating 6 - Okay. 124 out of 1004 reviews" "
Rating 4 - Poor. 87 out of 1004 reviews" "
Rating 2 - Terrible. 176 out of 1004 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
For the area, reasonable, affordable, very basic
Stayed 1 night in May 2024
Response from Sophia CSR on 23 May 2024
Hi Sarah,Thank you for your feedback. We are glad you found our hotel to be reasonably priced for the area. We strive to provide affordable accommodations while still ensuring a comfortable stay. If there's anything specific you feel we could improve upon to enhance your experience, please let us know.

10/10 Excellent

RICK, Susanville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Friendly.
Stayed 1 night in May 2024
Response from Sophia CSR on 23 May 2024
Hi Rick,We are delighted to hear you enjoyed a quiet and friendly stay with us. Thank you for choosing our hotel, and we hope to welcome you back for another peaceful visit soon.

8/10 Good

Henry, Minneapolis

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The exterior is dated, but the room was good and clean and modern.
Stayed 2 nights in May 2024
Response from Sophia CSR on 21 May 2024
Hi Henry,We are pleased to hear that you found the room to be good, clean, and modern. Your comfort and satisfaction are important to us, and we're glad we could provide you with a positive experience despite any exterior appearances. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Dr. Martin McLaughlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed several nights at the West Sac location. I enjoyed my stay.
Stayed 5 nights in May 2024
Response from Sophia CSR on 16 May 2024
Dear Guest,We are delighted to hear that you enjoyed your stay. It was a pleasure having you with us, and we look forward to welcoming you back in the future.

4/10 Poor

kery

Travelled with family
Liked: Cleanliness, staff & service
I reserved an 2 queen bed wheelchair accessible room on your website but when I got to the hotel they did not have a 2 bed accessible at all. Their only accessible rooms were one bed and all reserved. I am a below the knee amputee and use a wheelchair at night to go to the bathroom and need grab bars, shower seat and hand held shower head to shower. I brought my own shower seat thankfully and made it work. It was scary and I could have fallen, thankfully I didn’t. Please make sure your website is accurate, I was able to accommodate but others who are completely wheelchair dependent would have had to go find another room.
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Hi Kery,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

10/10 Excellent

Giannina falcon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Dear Guest,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Brenda

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Hi Brenda,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The stay was nice and quiet.
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Hi Brenda,I am delighted to hear that you enjoyed a nice and quiet stay with us! Providing a peaceful environment for our guests is one of our top priorities. Thank you for your kind words, and we look forward to welcoming you back for another relaxing visit in the future!

2/10 Terrible

Sara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES!!! We weren't the only people who jad this issue and the people refused to do anything. One persone tried checking out immediately after check in and they refused to give them a refund. Dont stay here unless the conditions change.
Response from Sophia CSR on 13 May 2024
Hi Sara,We are deeply sorry to hear about your experience with roaches during your stay. This is certainly not the standard we aim to uphold. Please accept our sincere apologies for any inconvenience caused. Rest assured, we take reports of pests very seriously, and we'll address this issue promptly to ensure a more comfortable and hygienic environment for our guests.

10/10 Excellent

Shayvone

Stayed 7 nights in Apr 2024
Response from Sophia CSR on 23 May 2024
Dear Guest,Thank you immensely for your outstanding 5-star rating! Your appreciation fuels our passion for excellence, and we are delighted to have met your expectations during your stay. Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to welcome you back for another exceptional experience.

10/10 Excellent

Shayvone

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so grateful for this hotel! I can say I stayed there on and off for 2 months. The staff is excellent. They came to my room everyday to clean or give towels cups tp soap or trash bags. I appreciate 7 clean towels everyday. The only thing I would change is a microwave in the room. Going to the microwave worked and did I mention they have a washer and dryer that you can use. Thank you for having my family for so long.
Stayed 10 nights in Apr 2024
Response from Sophia CSR on 3 May 2024
Dear Guest,We're deeply touched by your kind words and grateful for your extended stay with us! It's fantastic to hear that our staff provided excellent service throughout your time here and that you appreciated the daily room cleaning and amenities provided. Thank you for your suggestion regarding the microwave; we'll certainly consider it for future improvements.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Served my purposes
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Hi Jon, We are thrilled to hear that we met your expectations. Thank you for giving us a perfect rating. We can't wait to welcome you back again!

8/10 Good

Trevor

Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 May 2024
Hi Trevor,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff quiet area
Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Hi Louise,We're delighted you enjoyed the friendliness of our staff and the tranquillity of our surroundings. Providing a peaceful atmosphere and excellent service are top priorities for us. Thank you for choosing to stay with us, and we look forward to hosting you again in the future.

10/10 Excellent

Tina

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Hi Tina,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Hi Nick,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 Excellent

Nick

Liked: Cleanliness, property conditions & facilities
The best in CA
Stayed 1 night in Mar 2024
Response from Sophia CSR on 27 Mar 2024
Hi Nick,Thank you for the high praise. We are honored to be considered the best in California. Your satisfaction is our top priority, and we look forward to exceeding your expectations on your next visit.

4/10 Poor

Caitlin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They took forever to get to the desk for me to check in. There was construction and i was standing out in the rain wjth a baby for about 10 mins
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Caitlin,We apologize for the delay during your check-in and any inconvenience caused. Your feedback is valuable, and we'll take immediate steps to improve our check-in process for a smoother experience in the future. Thank you for bringing this to our attention.

8/10 Good

Catherine

Stayed 1 night in Mar 2024
Response from Sophia CSR on 8 Apr 2024
Hi Catherine,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Nidal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and calm and cost effective
Stayed 6 nights in Mar 2024
Response from Sophia CSR on 9 Mar 2024
Hi Nidal,We strive to maintain a serene and immaculate environment while offering competitive rates to ensure our guests enjoy a peaceful and economical stay. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another relaxing and budget-friendly experience.

2/10 Terrible

Jesus

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People walking around vehicles in the parking lot at 2 in the morning
Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Mar 2024
Hi Jesus,Thank you for sharing your valuable feedback. We apologize for the inconvenience and dissatisfaction you experienced during your stay. We take your feedback seriously, and we will investigate this matter further to identify any areas where security measures may need improvement. We value your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in and check out
Stayed 1 night in Feb 2024
Response from Sophia CSR on 23 Feb 2024
Hi Francisco,We're pleased to hear that your check-in and check-out experiences were seamless. Providing convenience and efficiency is always our goal. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid
Overall pretty good place to stay inexpensive to the trick!
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 21 Feb 2024
Hi Andrew,Thank you for your positive feedback! We're glad you found our hotel to be a good value for your stay. We appreciate your support and hope to welcome you back again soon!

4/10 Poor

Gail

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Sophia CSR on 17 Feb 2024
Hi Gail,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. Hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 Good

Akil

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Akil,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Hi Samantha,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Jaime

Stayed 3 nights in Jan 2024
Response from Sophia CSR on 20 Mar 2024
Hi Jaime,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Good

Manuel

Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Manuel,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.

8/10 Good

Mac

Business traveller
Liked: Cleanliness, property conditions & facilities
It was just an overnight.
Other than in not having a microwave or any way to cook food inside the motel room. It was a fine stay.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Hi Mac,Glad to know that you had a nice stay with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.

8/10 Good

Kamal

Stayed 1 night in Dec 2023
Response from Sophia CSR on 22 Jan 2024
Hi Kamal,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. At first look of room it seem pretty clean. It was a little small for four people with 2 dogs, but it was fine for only one night. We did find couple of bugs crawling on the bathroom.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 30 Dec 2023
Hi Karen,We're pleased to hear our staff left a positive impression and that you found the room generally clean. However, we regret any inconvenience caused by these issues. Your feedback is valuable, and we'll address it promptly. We hope to welcome you back for a more comfortable stay in the future.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. Easy check in. Definitely will be back.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 30 Dec 2023
Hi Victoria,Thank you for your kind words! We're delighted that you appreciated our top-notch customer service and smooth check-in service. It was a pleasure having you as our guest, and we hope to see you again soon.

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from Sophia CSR on 31 Jan 2024
Hi José,I am beyond pleased to hear that you enjoyed everything about your stay! Thank you so much for the awesome feedback! I love to tell our staff how they are doing! We look forward to you returning in the future!

10/10 Excellent

Firas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 250
Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Hi Firas,A hearty thanks for your rating and review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Allen

Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Jan 2024
Hi Allen,I sincerely apologize for any issues you experienced during your stay. We are disappointed that we were not able to meet your expectations. We would appreciate it if you could share with us how we can make your next visit more pleasant. We hope for the opportunity to make things right and regain your trust in our services and hospitality.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Motel 6 stayed in last several years.
This Motel 6 was much better than other ones that I have stayed in over the past several years. The employees were friendlier, the property seemed safer, the price was much lower and the location was convenient to shopping and freeway access and the room was clean and in good condition. Only negative was no shampoo and shower water temperature/pressure was a little lower than my prefererence. Overall it was a good value and we would definitely stay here again. Way to go staff.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 31 Jan 2024
Hi Robert,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Good lighting, marble-like countertop and bath surround, several usb ports and electrical outlets, a really upscale Motel 6. Will look forward to staying there another time.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 31 Jan 2024
Hi Herbert,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

10/10 Excellent

Sepuloni

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Like the new and updated room innovations
Stayed 1 night in Dec 2023
Response from Sophia CSR on 20 Dec 2023
Dear Guest,It's wonderful to know that our remodeled rooms have exceeded your expectations. Your satisfaction is our top priority, and your positive feedback serves as a great motivation for our team.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly remodeled and nice and clean
Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Hi Michael,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They were renovating so there a lot of mess every where.
Response from Sophia CSR on 8 Feb 2024
Hi Alex,We apologize for any inconvenience caused by our ongoing renovations. We strive to improve our facilities for our guests, and we regret if this impacted your stay negatively. Your feedback is valuable, and we appreciate your understanding during this time.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Sophia CSR on 7 Dec 2023
Dear Guest,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

6/10 Okay

christian

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms were nice and remodeled the only thing was the room smelled like smoke but other then that the staff was nice and the room was pretty clean
Stayed 1 night in Nov 2023
Response from Sophia CSR on 19 Nov 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay! Front office staff Vera was excellent!!
Stayed 1 night in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Dear Guest,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freeway noise
Stayed 5 nights in Oct 2023
Response from Sophia CSR on 7 Nov 2023
Hi Steve,Thank you for taking the time to share your feedback. We are glad to know that you had a nice stay with us. We regret any inconvenience you faced. Your concern has been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for always being very friendly & hospitable!
Stayed 1 night in Nov 2023
Response from Sophia CSR on 4 Nov 2023
Hi Elsa,Your kind words mean a lot to us, and we truly appreciate your positive feedback. It was a pleasure having you as our guest. Thank you for your fantastic review and we hope to welcome you back for another awesome stay in the future!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Hi Anthony,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

8/10 Good

Melvin

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Hi Melvin,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.

8/10 Good

Ohle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect located hostel. Clean and fair price
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 26 Oct 2023
Hi Ohle,Thank you for your kind words! We're delighted you enjoyed our prime location, cleanliness, and fair pricing. We hope to welcome you back soon!

4/10 Poor

Kathleen L

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could not give us an accessible room as what we got was the only one without stairs and parking in front. Toliet would not completely flush and there was a gap between the front door and the casing. Racing cars during the night. We just needed a place to sleep after a busy weekend.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 20 Oct 2023
Hi Kathleen L,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.