6/10 Okay
Karolyn
Travelled with family and small children
18 Jun 2024
We used the sleeper sofa for my son and the sheet had hair on it and generally was not clean. Under that sofa was very dirty - chip bag, dust bunnies.
The front desk would not confirm my reservation via phone 36 hours before arrival and stressed me out. They seemed entertained by my stress. Since I was flying from Maine to California w my 10 year old son and landing at 12:55 am (3:55 am Maine time) it was important for me to confirm all would be in place upon arrival. Apparently I’m abnormal for wanting to do that - the front desk there made sure I knew it too, at 2:00 am when checking in, even joking that she didn’t have my reservation, w a smirk. I didn’t find it funny.
Our shuttle driver was very kind, friendly, and prompt. Breakfast was good. Pool was as expected.
Karolyn
Stayed 1 night in Jun 2024