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Reviews of Howard Johnson by Wyndham Sacramento Downtown

2.5 out of 5
Howard Johnson by Wyndham Sacramento Downtown
200 Jibboom St, Sacramento, CA

Reviews

6.6
Rating 10 - Excellent. 277 out of 1018 reviews" "
Rating 8 - Good. 233 out of 1018 reviews" "
Rating 6 - Okay. 178 out of 1018 reviews" "
Rating 4 - Poor. 144 out of 1018 reviews" "
Rating 2 - Terrible. 186 out of 1018 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Ming Dong, Sunnyvale

Travelled with group
Disliked: Staff & service
People have to wait in a long line even after the check-in time.
Stayed 1 night in May 2024
Response from GK on 26 May 2024
We are saddened to know that you were not happy. Thank you for sharing your feedback. This helps us improving further. As we try ours best to help each and every guest during busy hours.

6/10 Okay

Cecilia, Sylmar

Disliked: Staff & service
Was fine 😕
Stayed 1 night in May 2024
Response from GM on 25 May 2024
Hello CeciliaThank you for your time to share the feedback. We are glad that you were happy. We look forward to serving you again

10/10 Excellent

raheem

Stayed 1 night in May 2024
Response from GM on 24 May 2024
Hello Raheem,Thank you for your time to share the feedback.We are glad to see you happy and looking forward to serving you again.

4/10 Poor

Ariana

Stayed 1 night in May 2024
Response from GM on 24 May 2024
Thank you for your time to share the feedback.Please help us by sharing your specific concern and be assure we will put efforts to improve further

2/10 Terrible

LaTroya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Refrigerator doesn’t work, light by desk didn’t work, air conditioning unit smelled like urine, the phone worked intermittently. I was told about a room change and that never happened. Noise level at 3 am slammed doors and yelling banging on walls woke me up. Check in experience was horrible so paid for early check in and it didn’t show up in the system. I want a refund
Stayed 2 nights in May 2024
Response from GM on 22 May 2024
Hello LaTroya,Thank you for your time to share the feedback. I am saddened to see you not happy and could see some misunderstanding. We check the room and found everything working good. Share your email and we will snd you the receipt with your early check-In charges.

4/10 Poor

Alexsandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Thank you for your time to share the feedback.Please help us by sharing your specific concern and be assure we will put efforts to improve further

4/10 Poor

Alfred

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was excellent. However building condition is poor, weathered, and needs a serious upgrade. Lots of homeless and drug usage in area after dark.
Stayed 2 nights in May 2024
Response from GM on 22 May 2024
Hello Alfred,Thank you for your time to share the feedback and kind words for our staff efforts. We look forward to serve you again

2/10 Terrible

Sheila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The key system is out of date. Had to walk b ack to the office 3x to get new keys made. One time the new key didn't work Could not turn on the taps in the grimy bath tub. This was fixed on the 2nd day by the repairman. When I asked for a rebate for this and other problems, the manager mentioned that I am "old" so ??? No rebate. Apparently the taps would turn on for someone younger. Floors filthy. Had to ask to have them mopped. That helped but it looks like they vacuum the hard wood floors and do not routinely mop them. Towels limp and looked like they were left there for a long time. Breakfast foods cleared away before the end of the breakfast time period.
Stayed 2 nights in Apr 2024
Response from GM on 22 May 2024
Hello Sheila,I am saddened to see you not happy. We have taken care of each concern on priority. We demonstrated you that everything in room work nicely. Be assure we are taking extra attentions for future

2/10 Terrible

Elise

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Will not stay here again, needs major clean up and updating for the rooms
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hello Elise,Thank you for sharing your feedback. We encourage our guests to share their concerns while being in house and we assure to fix the same on priority

2/10 Terrible

Jessica

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room stink, showers are dirty , TV didn’t work
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Hello Jessica,I am saddened to see you not happy. We request and encourage our guests to share concerns during staying here with the duty manager. We assure to fix the concerns for making our guest comfortable.

6/10 Okay

Kaitlin

Travelled with family and small children
Liked: Staff & service
Area is not the best, homeless people and trash around the grounds. Pool area dirty and water had film of dirt and hair. Rooms were okay, older furniture and stains present. Window curtains were broken and had to figure out a way to keep window blocked for sleep. Staff was very nice and helpful. Morning breakfast was good.
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Thank You for your time to share the feedback. It helps us improving further

10/10 Excellent

Rosetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, very nice and friendly staff
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Hello Rosetta,Thank you for sharing your feedback. Positivity encourages everyone to do even better. We look forward to serving you again during your next visit

2/10 Terrible

Lauren

Travelled with partner, Travelled with group
I tried to cancell my reservation due to reports of a bed bug infestation. The hotel would not give me my money back. Do not stay here staff is also very rude and not helpful in any way.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Hello Lauren,We are saddened to see you not happy even without using the room. We encourage our guests to inform any in house concern with front desk or duty manager and be assure we fix the same immediately

6/10 Okay

Gaurav

Liked: Staff & service
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Hello Gaurav,Thank you for your time to share the feedback. It helps us improving further.

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My non smoking room wreaked of smoke smell! My toilet didnt flush. Burn marks on the edge of bathtub and no phone. Manager/owner refused to refund my money. He initially told me there would be no refund whatand i should take another room or let maintenance fix the toilet. He was rude and talked over me but thrn suddenly agreed to refund my stay. I think he changed his tune because he was checking other suckers in and didnt want to argue with me. UNLESS YOURE A PROSTITUTE OR ADDICT, DONT STAY HERE!!
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Hello Greg,I am saddened to see you not happy in spite the fact we go extra mile to fulfill your needs. We found the room in good condition. Thank you for confirming you received your refunds.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast Short drive to Old Town Sacramento
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Hello Donna,Thank you for your time to share the feedback.We are glad to see you happy and looking forward to serving you again.

2/10 Terrible

Yza

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Called in before making my booking about early check in policies & the possibility (yes, I know it can’t be guaranteed) of an early check in. Was told there would be an additional $30 dollar fee. Woman @ the front counter who could use ethnicity & customer service sensitivity training laughed @ our last name. It was 2 words & often gets booked under one or the other based on the company’s system. Then we were told we couldn’t do an early check in as there was only 1 suite like that in their entire hotel & it was occupied. When I inquired about what time I could call back she rudely asked if I wanted her to call the guests staying in the suite & demand a check out time. Then I was told to “Just walk around town until 3” We “walked around town” until 4 & upon arrival was told that they didn’t know what room we were in. They said they only had 1. New front desk person said, no. They in fact had more. But due to their phone lines & internet being down he didn’t know which room. Then they tried to book me into a different one. Not what I paid for. When I asked for a refund manager wasn’t in. I call Expedia for help and am dumb founded as I am told my room is available because someone told Expedia it was. I had to explain to Expedia that I was at the counter & being told otherwise. To be fair man @ counter was trying to get it cleaned but it’s 5PM. Check in was @ 3. Their hot tub was also down. Man @ counter needs a raise, only good thing about the place. Got my refund. Just, don’t
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Hello We are saddened to see this misunderstanding. We offered the room but as i was made understand that you didn't wanted to stay, so we made refund to Expedia.

4/10 Poor

Sydney

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tv remote, doesn't bring us one. Only 1/2 of a blackout curtain. Light in our room all night
Stayed 1 night in May 2024
Response from GM on 16 May 2024
We are saddened to know that you were not happy. Thank you for sharing your feedback. This helps us improving further

6/10 Okay

Justin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Besides The internet being out when I showed up and it being dirty. The service wasn’t terrible. Front desk staff was calm and did the best he could with what he had. So, that’s a plus.
Stayed 1 night in May 2024
Response from GM on 16 May 2024
We are saddened to know that you were not happy. Thank you for sharing your feedback. This helps us improving further

4/10 Poor

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to get two different rooms, one because of the tv, next room door was open and beds hadn’t been made. Both rooms looks like someone had spit on the dresser. There were atleast 8 stray cats in the parking lot. And the staff made me walk back to the lobby 2 times to get new keys.
Stayed 1 night in May 2024
Response from GM on 16 May 2024
We are saddened to know that you were not happy. Thank you for sharing your feedback. This helps us improving further

4/10 Poor

Aaliyah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here 5 days and didn’t get any type of visit from the room attendants, not a clean towel, didn’t make the beds, didn’t take the trash, none of the normal stuff you get at hotels! The hot tub was not sanitary to get in, the water was a green brown color and full of dirt and leaves, which is expected because were surrounded by trees, but the pool was much cleaner! We found a metforman pill when we got here, I have a 16 month old we’re lucky didn’t find it and eat it first! We also found an empty pill wrapper smh. Some staff were really nice and helpful, while a couple staff were rude and not so helpful! Beds were pretty hard so my whole body is definitely hurting after so many nights! Probably more I can’t think of right now but that’s most of it! Not a great experience and don’t plan to stay here in the future!
Stayed 4 nights in May 2024
Response from GM on 16 May 2024
We are saddened to know that you were not happy. Thank you for sharing your feedback. This helps us improving further

2/10 Terrible

Lahana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience went with our twins that are 8 months old they put us in a suite that smelled like cigarettes 3 other people complained while my husband was up there then could give us a new room because they didn’t have any of the same
Stayed 1 night in May 2024
Response from GM on 16 May 2024
We are saddened to know that you were not happy. Thank you for sharing your feedback. This helps us improving further

10/10 Excellent

Amrita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GK on 12 May 2024
Hello Amrita, Thank you for choosing Howard Johnson Sacramento downtown. We are glad to see you happy and look forward to serving you again during your next visit.

4/10 Poor

John

Travelled with family
Disliked: Amenities, property conditions & facilities
Shower head fell off and hit me no hot tub or pool breakfast poor and area not very clean Wyndham you should be ashamed
Stayed 1 night in Mar 2024
Response from GK on 12 May 2024
Hello John, We are saddened to see you were not happy with your stay. Be assure your feedback helps improve our work.

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like it was a bait and switch hotel. I was spending a really nice hotel from Howard Johnson. But instead it felt like it was A. Econology la quanta inn. I got in at 1230 last night in the morning. And was really tired, I'm a driver and people were fighting out there and smoking, dope and cigarettes and was coming to my room. I called security. I felt very unsafe, I went a refund.
Stayed 1 night in May 2024
Response from GK on 11 May 2024
Hello John, Thank you for your feedback. It helps us improving further. We have on site security always available to safety of our guest.

8/10 Good

Lou

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A little confusing because they are in the middle of.chaning trom Howard Johnson to la quinta. Decent breakfast. Juice machine was out tho. Rooms were acceptable. No vending machines. I would stay again. Price was good for options around
Stayed 1 night in May 2024
Response from GK on 11 May 2024
Hello Lou, Thank you for your feedback. It helps us improving further.

10/10 Excellent

Isoa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024
Response from GM on 9 May 2024
Hello IsoaThank you for sharing your feedback. Positive feedback motivates the whole team. We are glad to see you happy and look forward to serving you again during your next visit

6/10 Okay

Lynn

a lot of customers coming in after staying the night and complaining. staff having a disagreement in the front lobby
Stayed 1 night in May 2024
Response from GK on 7 May 2024
Hello Lynn, Thank you for your feedback. It helps us improving further

4/10 Poor

Reginald L Drakeford

Travelled with group
Disliked: Amenities, property conditions & facilities
Room was freeun down.
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Hello Reginald, We are saddened to see you were not happy with your stay. Be assure your feedback helps improve our work

2/10 Terrible

Peter, San Marcos

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Where can I share a picture of the dirt in the bathtub? Couldn’t take a shower in that!
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Hello Peter, We are saddened to see you were not happy with your stay. Be assure your feedback helps improve our work

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 4 May 2024
Hello Srephanie,Thank you for choosing Howard Johnson Sacramento downtown. We are glad to see you happy and look forward to serving you again during your next visit

2/10 Terrible

Rebeca

Disliked: Cleanliness, staff & service, property conditions & facilities
Had a horrible experience in thi hotel to loud at night and early morning wont come back for sure
Stayed 1 night in May 2024
Response from GM on 3 May 2024
Thank you for your feedback. It helps us improving further

8/10 Good

Donna Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel with good breakfast adjacent to bike/walking path on the river.
Stayed 2 nights in Apr 2024
Response from GK on 7 May 2024
Hello Donna Faith,Thank you for choosing Howard Johnson Sacramento downtown. We are glad to see you happy and look forward to serving you again during your next visit.

6/10 Okay

Ismael Caballero

Stayed 3 nights in Apr 2024
Response from GM on 22 May 2024
Hello Ismael,Thank you for your feedback. It helps us improving further

2/10 Terrible

Michaele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested early check in and was asked to only pay the $30 in cash. Fridge didn’t work. Tv volume stuck. Seemed to be a party place in the parking lot.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Hello Michael for sharing your feedback.30 is early check In fee and we accept both cash or CC.

4/10 Poor

Dante

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty bathroom TV didn’t work Moved to another room; While cleaner, other issue remained
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Hello DanteThank you for your time to share the feedback. We are saddened to see you not happy and striving more to make you next visit more smiling

2/10 Terrible

Manuel Silva

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
It is NOT a Howard Johnson like you would imagine. It still has La Quinta Inn signage everywhere, and if you like La Quinta, then it's yours to have. The manager was "in the back" doing God knows what while a guest and I were screaming for service, banging on all the doors available, looking EVERYWHERE for this person, and then nonchalantly with a very calm behavior, the manager just said, "Sorry I was in the back". That's just the management of the place. Room: The freezer was frozen and the door was unable to close, smells of smoke in the room and sheets, A/C was in a comma state, dirty bathtubs, not enough breakfast for all guests at 8am and then they complained on us "being late". BAD IN ALL WAYS. DO NOT GO HERE
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Hello Manual,We are saddened to see you not happy. Be assure that your feedback is important to get us improve further.

2/10 Terrible

Wai

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Was over charged. Went to ask about it and they couldnt explain why. Manager never called back. Staff yelled and swore at me saying "what the **** is your problem?" When i asked whats going on with the extra charge. I wouldnt have noticed it if i didnt check to pay my bills. After i left, i notified a friend and told him about it. As he was leaving, he notice multiple guest also trying to figure out why they was over charged. I am currently still following the pe ding payment. Room tv and door was broke. Noticed it got worse the second night and told the staffs but they did nothing.
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Hello Wai,We are saddened to see you not happy. You have been charged only for your stay. You have requested for late departure with additional pay of 30, so it was charged. No other charges. We checked the door and it is working good.

10/10 Excellent

Todd

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We failed to take time changes into account when we made the drive out to Sacramento and arrived far earlier than expected, and were allowed to check in super early. Staff was great, and the room was clean and updated.
Stayed 2 nights in Apr 2024
Response from GM on 26 Apr 2024
Hello Todd,Thank you for choosing Howard Johnson at Sacramento downtown. We are glad to see you happy and look forward to serving you again during your next visit

8/10 Good

Charlene

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were clean and comfortable. Biggest complaint was shower and tub weren’t clean, Otherwise the facilities were average, we are aware you are in transition so grace to you. So you get a C
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Thank you for choosing Howard Johnson at Sacramento downtown. We appreciate your time to share the feedback as it helps us improving further and positive comment give motivation to all team. We look forward to serving you again.

2/10 Terrible

Dillon

Travelled with partner
Disliked: Amenities
They had bed bugs so I had to check out immediately
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Thank you for choosing Howard Johnson at Sacramento downtown. We appreciate your time to share the feedback as it helps us improving further. We look forward to serving you again.

4/10 Poor

Chad

Disliked: Amenities, property conditions & facilities
The rooms were very small and basic for the price. They were clean, but the exterior is showing its age. The hotel is located in an unsafe area with homeless encampments all around the property and people sleeping on the sidewalks. Expect alchohol and drug activity in the area. Freeway noise was disruptive to sleep. I would not stay here with small children. For that matter, I would not stay here again myself, even at a lower rate.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thank you Chad for your time to share the feedback. I are saddened to see you not happy with the city situation about homeless population. We are putting every possible efforts to take help from city to address the same.

8/10 Good

Corey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The area isn’t the nicest but the hotel itself is very nice and seemed very clean.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Hello Corey,Thank you for choosing Howard Johnson and your time to share the feedback. We are glad to see you happy and look forward to serving you again during your next visit.

10/10 Excellent

Erik

Stayed 1 night in Apr 2024
Response from GK on 12 May 2024
Hello Erik, Thank you for your time to share your feedback. We are glad to see you happy and look forward to serving you again during your next visit

6/10 Okay

Patricia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay here again, homeless people everywhere, did not feel safe there. The room was very small and not very clean and no trash can in the room to put your trash in!
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Hello Patricia,Thank you for sharing your feedback. Please help us to understand what made you recognize about homeless people? Be assure we have no safety issue at property. All rooms are standard size. Your feedback helps us improving further

2/10 Terrible

Trisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was terrible. Looked nothing like the pictures shown online. I was so very disappointed i wish i could give it negative stars. Definitely makes me question ever booking with expedia Austin. Horrible just Horrible
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
We are saddened to see you not happy.This helps us improving further.

10/10 Excellent

Vero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this places, this was my first time on Sacramento and I love the hotel !! I definitely recommend and the owner was really nice and helpful…
Stayed 1 night in Mar 2024
Response from GM on 22 Apr 2024
Hello Vero,Thank you for your time to share the feedback.I am glad to see you happy and look forward to serving you again during your next visit

4/10 Poor

Ryan

Disliked: Cleanliness
It looked like the room hadn’t been cleaned properly.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Hello Ryan,Thank you for your time to share the feedback.Be assure your feedback helps in improving further and we look forward to serving you again during your next visit

6/10 Okay

Wade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My door jam is loose, I Reserve the room for too people All we had amenities for one But the room is clean
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Hello Wade,Thank you for your feedback. It helps us improving further. Be assure we are working on your better experience

6/10 Okay

James

Liked: Staff & service, amenities
Staff was very nice. Too many homeless people cutting across the parking lot..Did not feel safe.
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Hello Wade,Thank you for your feedback. It helps us improving further. Be assure we are working on your better experience