4/10 Poor
P.
Travelled with family
14 Mar 2024
Liked: Cleanliness, amenities
First off surprise charges an additional $10 charge for parking.
This makes no sense whatsoever.
People are traveling and then you're going to charged them to park in your parking lot. Where else could you park, but in there parking lot?
Second They were having issues with their key cards. They couldn't produce and had to escort you up to the room to let you in. When I voiced my concern, the gentleman said you can cancel your night stay if you would like really that is their response. They didn't even offer a discount for the room.
Thirdly In the middle of the night I went down to get some To get some water and snacks. I went to pay for my purchase with a $100 bill and was told we don't take bills over 100.
I told the young lady. This is not over 100. It is one stated. I can't make change. I had to put it on the room charge.
Fourthly You would think that the management? Knowing that there was an issue with keys and having to escort guests up-and-down to their rooms that they would have had more stuff. Available. First thing in the morning during the continental breakfast. Only one staff person was there to escourt. The guests back up to their rooms. We were not even asked what room we were only taking one guess the time. I was already waiting when when they came back downstand she had the audacity to ask us if we could wait while she took a guest on the first floor to their room before taking us up.
P.
Stayed 1 night in Mar 2024