Exterior

Reviews of Comfort Suites Downtown Sacramento

2.5 out of 5
Comfort Suites Downtown Sacramento
226 Jibboom St, Sacramento, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 406 out of 1001 reviews" "
Rating 8 - Good. 354 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good
Stayed 1 night in Apr 2024

6/10 Okay

John, Modesto

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The area is discusting... the rooms and inside were okay. Beds small and hard. Would not stay here again
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello John, We're sorry to hear your stay did not meet expectations. We value your feedback and will share it with our team for improvement. Thank you for choosing our hotel, and we hope to have the chance to welcome you back in the future.

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Antonio, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

michael anne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello michael anne,We appreciate your kind words about our staff and the cleanliness of our hotel. Your feedback is valuable in helping us provide a great experience for all our guests. If you have any further comments or suggestions, please feel free to contact our management team.

8/10 Good

ERIKA

Disliked: Property conditions & facilities
Hotel was quiet, the room was okay disappointed by the condition of the pool it was dirty and grimy.
Response from Manager on 13 Apr 2024
Hello ERIKA,We're sorry to hear about your experience with the pool, as cleanliness is our top priority. Your feedback is valuable and will be shared with the management team for further review. We hope this won't deter you from considering us in the future for an improved stay.

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Edwin,We appreciate your feedback and are glad to hear you had a good experience at our hotel. If you have any further comments or suggestions, please don't hesitate to reach out to our management team. Your input is valuable to us as we strive to continually improve our services.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was marijuana in the hall coming from our neighbors, loud reggae music and talking. Expect to be approached by homeless people. It was clean inside and around the hotel. Great breakfast and the staff was friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Christine, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our clean accommodations, delicious breakfast, and friendly staff. Should any disturbances arise during your stay, we recommend contacting our front desk for immediate assistance. Your comfort and safety are our top priorities.

10/10 Excellent

Maelene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly; area convenient
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Maelene,We appreciate your positive feedback on our friendly staff and convenient location. Our team strives to provide excellent service to all our guests. If there's anything else we can assist you with, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Felicity

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around seemed a little sketchy, but no troubles. We only stayed for 1 night and left early.
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Felicity,We appreciate your feedback and are glad to hear that your stay was uneventful. The safety and well-being of our guests is our top priority. If you have any concerns or further feedback, please don't hesitate to reach out to our management team directly.

8/10 Good

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Hello Marina,We're thrilled to hear you had a great stay with us! Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

6/10 Okay

Harjoven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Just a mediocre place, the area around the suites is very shady and boring, but the guy at the front desk was very cool
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Harjoven, We appreciate your feedback on our front desk staff and take all comments into consideration in our efforts to improve. Our team values every guest's experience and we will continue striving to meet expectations.

4/10 Poor

Andriy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Area around the property was very sketchy. Couple homeless people with tents camped behind the property. Creepy people lurking at the gas station. Girl at front desk was very nice and helpful. Tall bald gentleman was nice but no personality. Indian guy was kinda creepy with his mask and gloves and not very friendly. Free breakfast wasn’t much of a breakfast at all and very mediocre. Undercooked eggs and sausage. No sugar free syrup or decaf tea. No other milk options. Room was filthy and not cleaned properly and had never seen a deep clean. Queen beds were actually full size and not queens at all yet they’re advertised as queens. Ice bucket had mold in it. People slamming doors and what sounded like a herd of elephants running down the hall on the floor above at all hours. Blackout curtains didn’t close all the way which was a pain with the massive bright light in the parking lot next to us and were dirty. Glad I brought my Clorox wipes so I could disinfect what I could and clean myself. Phone was sticky and light switches had gunk on them. Only positive thing I can say aside from nice girl at the front desk was they had good plumbing and the toilet worked well. Overall I would give this place a 2 out of 10 and my family won’t stay here again.
Stayed 2 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Andriy,We appreciate your detailed feedback on your recent visit. We are glad to hear that you found our front desk staff helpful. Your comments regarding your experience have been noted for future improvements. We regret to hear that certain aspects of your stay did not meet your expectations. Feel free to reach out to management for any further concerns you may have.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to downtown
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello William,We're delighted to hear that our hotel's proximity to downtown was convenient for your stay. Should you choose to visit us again, we hope you'll explore even more of what the local area has to offer.

10/10 Excellent

Richard, SO.SAN FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
Near the freeway, free breakfast and free parking
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Richard,We appreciate you highlighting our convenient location and complimentary amenities during your stay. Should you have any further feedback or inquiries, please feel free to reach out to our management team directly.

10/10 Excellent

E. F.

Pristine room and friendly staff!
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello E. F.,We are delighted to hear that you enjoyed your stay with us and appreciated our clean rooms and welcoming staff. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

8/10 Good

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fine, staff is fine, breakfast was good, room was good. Front door locks after a certain time and no one warned us about it, so we found ourselves locked out on our second day. Parking limited to one car, this was also not made known before check in.
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Natalie, Thank you for sharing your feedback with us. We appreciate your positive comments about our property, staff, breakfast, and rooms. We apologize for any inconvenience caused by the front door locking and parking limitations. We recommend future guests to inquire about our lock policy and parking arrangements upon arrival to avoid any surprises during their stay.

8/10 Good

Luis

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay not far from downtown
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Luis,We are pleased to hear that you found our location convenient for exploring downtown. We appreciate your positive feedback and hope you had an enjoyable stay with us. If you have any further comments or suggestions, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Hilary,We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

tim

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello tim,We're thrilled to hear you had an excellent stay with us! Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back soon.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 4 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Jeff,We appreciate you highlighting our convenient location and hope you found it beneficial during your stay. If you have any further feedback or concerns, please feel free to reach out to the management. Thank you for choosing our hotel for your visit.

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe, staff is friendly, convenient breakfast before work conference.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Lauren,We are delighted to hear that you felt safe during your stay with us and enjoyed the convenience of our breakfast service before your conference. Thank you for recognizing our friendly staff. Should you have any future concerns or feedback, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Thomas,We are delighted to hear that you found our hotel to be very clean during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon for another pleasant experience.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly. It was clean and we enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Cindy,We are delighted to hear that you found our staff welcoming and enjoyed a clean stay with us. Your positive feedback is truly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the cleanliness and friendly staff
Stayed 3 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Susan,We are delighted to hear that you appreciated our clean facilities and our friendly team during your stay. Your positive feedback is greatly valued by us. Thank you for taking the time to share your experience with us.

8/10 Good

Katy

Business traveller
Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Katy, Thank you for sharing your feedback with us. We value all guest comments and will take them into consideration for future improvements. Please feel free to reach out to our management team with any further concerns.

10/10 Excellent

YAROSLAV

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello YAROSLAV,Thanks for making our day by providing us a.five-star rating and surely it is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and staff was very friendly
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Denise,We appreciate your kind words about our accommodating staff! We aim to provide excellent service to all our guests. Your feedback is valuable to us as we continuously strive to meet and exceed expectations. Thank you for choosing our hotel for your stay.

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
The breakfast ladies were so nice to my kids. She served them breakfast when she didn’t have too. Gracias!
Stayed 2 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Jose,We are pleased to hear that you and your children enjoyed the service provided by our breakfast team during your stay. It warms our hearts to know that your children had a positive experience. Your kind words will be shared with our team to inspire them further.

10/10 Excellent

Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 20 Feb 2024
Hello Trinidad,Thanks for being our guest! We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another amazing experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Feb 2024
Response from Manager on 17 Feb 2024
Hello John,We are delighted to hear that you found our staff friendly during your stay with us. If you have any further feedback or suggestions, please do not hesitate to contact us directly. Thank you for choosing our hotel, and we hope to welcome you back again in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Mark, Thank you for choosing our hotel for your stay. We hope you had a pleasant experience with us. If there is any feedback you would like to provide, we encourage you to reach out to us directly so we can address any concerns or issues. We value your opinion and look forward to serving you again in the future.

2/10 Terrible

Maria

Which conforr inn
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Maria,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments and apologize for any inconvenience you experienced. It is through feedback like yours that we can address areas of improvement. We encourage you to contact our management team directly to further discuss your concerns in order to provide the best resolution possible.

6/10 Okay

John

Liked: Cleanliness
Share a room with the homeless camp next door. Unsafe to park, walk around hotel.
Response from Manager on 7 Feb 2024
Hello John, We apologize for any inconvenience you may have experienced during your stay. The safety and comfort of our guests is always our top priority. We recommend contacting our management team directly to address your concerns in further detail. Thank you for bringing this to our attention, we value your feedback.

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall not a bad stay.
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Darren, Thank you for choosing to stay with us. We appreciate your feedback and are glad to hear that your stay was generally satisfactory. We strive to continuously improve our services and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Louis

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Louis,We're thrilled to hear you had a fantastic stay with us! If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon!

8/10 Good

Suemin

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Suemin,We are delighted to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service to all our guests and are glad it reflected in your stay. Should you have any further feedback, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Alfonso,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted that you had a great experience. We strive to provide exceptional service, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Manpreet

Travelled with group
Liked: Amenities, property conditions & facilities
👍 Nice
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Manpreet,Thank you for your kind feedback! We strive to provide a pleasant experience for all our guests and we're glad to hear that you enjoyed your stay with us. We appreciate your support and look forward to welcoming you back in the future.

2/10 Terrible

shelli

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello shelli, We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to provide more details about your stay so we can address any concerns you may have. We value your feedback and would like the opportunity to make things right for you.

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Adam,Thank you for staying with us and for your excellent rating! We appreciate your support and we hope to welcome you back in the near future.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place good price. Didnt like that our TV was broken. It worked but it had a black line through the middle and the bottom half kept turning blue.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Samantha, Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback about our pricing. We apologize for any inconvenience caused by the TV issue you experienced. Our maintenance team is constantly working to ensure all amenities are in optimal condition.

8/10 Good

maritza

Stayed 1 night in Jan 2024
Response from Manager on 10 Feb 2024
Hello maritza,Thank you for choosing our hotel! We appreciate your stay and hope you had a great experience. If you have any further feedback or suggestions for improvement, please feel free to reach out to us directly. We value your opinion and would love to hear from you.

8/10 Good

Amanda

Stayed 1 night in Jan 2024
Response from Manager on 10 Feb 2024
Hello Amanda,Thank you for choosing to stay with us! We hope you had a pleasant experience. If you have any additional feedback or suggestions, please feel free to reach out to us. We value your input and would love to hear from you.

10/10 Excellent

Sydney C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some questionable folks at the gas station just across the parking lot, but the parking lot for the property is gated and felt totally safe once inside. Staff was great and property was very quiet and convenient to Golden 1. Was happy with our stay!
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Sydney C,Thank you for sharing your feedback! We're glad to hear that you felt safe and had a great stay at our property. Our staff takes pride in providing excellent service and ensuring a quiet environment for our guests. We appreciate your compliments and hope to welcome you back in the future!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Jeff,Thank you for choosing our hotel for your stay. We appreciate your support and hope you had a great experience with us. If you have any further comments or suggestions, please feel free to reach out to us. We would love to hear from you and use your feedback to improve our services.

8/10 Good

Gladys

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Manager on 14 Jan 2024
Hello Gladys,Thank you for choosing our hotel for your stay. We appreciate your rating and are delighted to hear that you had a positive experience. If you have any further feedback or suggestions, we encourage you to reach out to us directly so we can continue to improve our services. We hope to welcome you back in the future.

10/10 Excellent

Karina

Stayed 2 nights in Jan 2024
Response from Manager on 14 Jan 2024
Hello Karina,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another amazing stay!

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Veronica,Thank you for the wonderful feedback! We are thrilled to hear that you had an fabulous experience during your stay with us. It is our utmost goal to deliver exceptional service and create memorable moments for our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Serena

Stayed 2 nights in Jan 2024
Response from Manager on 9 Jan 2024
Hello Serena,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can do to assist you, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Randall

Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Randall,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our utmost priority and we strive to provide exceptional experiences to all of our guests. If you have any further feedback or if there's anything else we can do to make your next stay even better, please do not hesitate to contact us. We look forward to welcoming you back soon!