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Reviews of Four Canoes Hotel

3 out of 5
Four Canoes Hotel
273 Fenton Street, Rotorua

Reviews

6.0
Rating 10 - Excellent. 51 out of 477 reviews" "
Rating 8 - Good. 125 out of 477 reviews" "
Rating 6 - Okay. 139 out of 477 reviews" "
Rating 4 - Poor. 83 out of 477 reviews" "
Rating 2 - Terrible. 79 out of 477 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

Reviews

8/10 Good

Priya

Stayed 1 night in Jan 2020
Response from Ryan Green on 13 Jan 2021
Thank you.

8/10 Good

Maree, Whangarei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good price. Clean rooms. Good location. Property is run down...big pot holes in drive and needs painting and maintenance.
Stayed 1 night in Aug 2020
Response from Ryan on 4 Aug 2020
Thank you for the feedback.

2/10 Terrible

Azeem, Auckland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience I ever had in staying in a hotel. Its old and things are falling apart. Broken draws, no cutlery in the room despite coffee and sugar provided. I was left wondering how would I make coffee or tea. Toilet seat was broken and also the door could not close properly. No parking was available on the site as mostly was occupied by non guests who were attending a function at the hotel.
Stayed 1 night in Jul 2020
Response from Ryan on 30 Aug 2020
Sorry to hear about your bad experience. We hope you enjoyed the rest of your time in Rotorua

8/10 Good

Suzanne

Liked: Staff & service, property conditions & facilities, room comfort
Happy Stay
The room we were checked into was not of an acceptable standard to me so on talking to the lovely receptionist we were offered a different room which was superb.
Stayed 3 nights in Jul 2020
Response from Ryan on 20 Jul 2020
Thank you for the feedback Suzanne. We wish you all the best.

8/10 Good

Bernice

Liked: Cleanliness, room comfort
Foyer very drabb and staff need to be and look more welcoming costs nothing to smile. Comfortable beds, clean. Value for money paid
Stayed 2 nights in Jul 2020
Response from Ryan on 19 Jul 2020
Thank you for the feedback. We do appreciate your valuable comments and would definitely make the staff cheer up.

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2020
Response from Ryan on 19 Jul 2020
Thank you for the rating. We would love to know more as it would help improve our standard and service.

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2020
Response from Ryan on 19 Jul 2020
Thank you for the rating.

6/10 Okay

Martin

Travelled with family
This is an inexpensive motel, but I would rather pay a bit more or find another option. Tired and dirty. The sheets were clean but had holes in them, suggestiing they were past their use by date. We were glad to be there only 1 night.
Stayed 1 night in Jul 2020
Response from Ryan on 15 Jul 2020
Thank you for the feedback. We will endeavor to make changes as per your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tv not working, cables broken. Difficult to access via phone. Bed was comfortable
Stayed 1 night in Jul 2020
Response from Ryan on 8 Jul 2020
Kiaora, Thank you for the feedback. Sorry that you did not have a pleasant time with the TV. But will will check all the TV and have them fixed.

4/10 Poor

Jose, Auckland

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing. Room was still a mess, only had 1 cup and 2 towels knowing that I payed for 4 people to stay. Sheets were dirty, tea and sugar supplies weren’t replenished.
Stayed 1 night in Jul 2020
Response from Ryan on 8 Jul 2020
Kiaora, Sorry to hear about the trouble you had. We hope you enjoyed the rest of you stay in Rotorua.

8/10 Good

Jackie, Auckland

Travelled with family
Liked: Cleanliness, staff & service
Well priced with comfortable beds and clean. I would stay here again
Stayed 1 night in Jun 2020
Response from Ryan on 30 Jun 2020
Thank you for the feedback.

8/10 Good

Marcus, Auckland

Business traveller
Liked: Cleanliness, staff & service
Decent place, good sized rooms, handy location, a little on the older side but it’s still a good place to stay
Stayed 1 night in Jun 2020
Response from Ryan on 25 Jun 2020
Thank you for the feedback.

2/10 Terrible

Peter, Auckland

Travelled with partner
Disliked: Amenities, property conditions & facilities
old run down building and looks terrible and didn't feel safe.when staying there.Never going to stay there again
Stayed 1 night in Jun 2020
Response from Ryan on 25 Jun 2020
Kiaora Peter, Sorry to hear that you did not have a good stay. We hope you enjoyed the rest of your time in Rotorua.

2/10 Terrible

Tim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor run down facility.
When checking in there was no one around (and this was only at about 6pm). Had to walk around to find someone. The rooms were worn down, they smelt of cigarette smoke. Initially we were put into the wrong room. Very poor and run down accomodation. Only positive was hot water in the shower and Wifi.
Stayed 1 night in Jun 2020
Response from Ryan on 25 Jun 2020
Kiaora Tim, Sorry to hear that you did not have a good stay. We hope you enjoyed the rest of your time in Rotorua.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
This property is very tired. But in a great locstion close to town
Stayed 1 night in Jun 2020
Response from Ryan on 25 Jun 2020
Thank you for the feedback.

6/10 Okay

Jacqueline

Stayed 1 night in Jun 2020
Response from Ryan on 25 Jun 2020
Thank you for the feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2020
Response from Ryan on 25 Jun 2020
Thank you for the feedback.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So on the advertisement when booking it stated there was pool facilities and hot mineral spa which when we arrived were closed due to covid, but there was no notes or pre-warbibgs of this about the closure also our room wasn’t vaccumed and the buffett breakfast was a packed little breakfast. The bathroom smelt of old urination, had a cracked top and the shower had wear and tear damages which was not displayed in the photos when booking. which i believe is false advertisement!
Stayed 1 night in Jun 2020
Response from Ryan on 25 Jun 2020
Sorry to hear that you did not have a good stay. We hope you enjoyed the rest of your time in Rotorua.

10/10 Excellent

Jess, Tokoroa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms in superior rooms are great. Guy on desk was fantastic and was great conversation with my daughter
Stayed 1 night in Jun 2020
Response from Ryan on 25 Jun 2020
Thank you for the feedback.

10/10 Excellent

Jaki, Whakatane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you the stay was great,but couldn't use the pools due to covid19..awesome stay
Stayed 1 night in Jun 2020
Response from Ryan on 25 Jun 2020
Thank you for the feedback.

4/10 Poor

Business_Travel

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hot shower and good internet. Unfortunately that is where it ends. Run down rooms and smelt of cigarette smoke.
Stayed 3 nights in May 2020
Response from Ryan on 25 Jun 2020
Sorry to hear that you did not have a good stay. We hope you enjoyed the rest of your time in Rotorua.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival the property looked worst for wear and tired. Check-in was not very welcoming or informative. Room was as per pictures but heater and TV were not working. Transferred to another room then the fridge wasn't working, this was later replaced. Not a good rest from the party going on next door... And the Cody cans left on my deck.
Stayed 3 nights in May 2020
Response from Ryan on 25 Jun 2020
Sorry to hear that you did not enjoy your stay with us. Had we known about the loud neighbors we would have helped on the same night. Hope you enjoyed the rest of your time in Rotorua.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirt on the carpet area at top of the stairs that went intouched for three days. A lot of people renting there so was a bit of noise. No cuttlery however, i was told that this was due to covid 19? Dealing with the managers was easy and they were accommodating.
Stayed 2 nights in May 2020
Response from Ryan on 25 Jun 2020
Thank you for the feedback.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Short stay
We had a short overnight stay. Checking in at 7pm and gone by 7am. Beds were comfortable. Bathroom was not to standard. shower head was loose from wall. Bathroom door did not close properly. Furniture in room average
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The room and building are in terrible condition and very uncared for. Not at all like the pictures, and not even worth the cheap price. Left early in the morning because I wanted to get out of there
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist is very friendly and welcoming. That's where it ends. The property is not as shown in the photos. It is very run down, dirty and what maintenance that has been done is all done on the cheap. Not worth the $80 I paid to stay. The pool was filled with rubbish, NOT just leaves. I should have left after checking in but was too tired after a very long day.
Stayed 1 night in Mar 2020

2/10 Terrible

Laurent

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old and not comfortable at all. Not clean and nothing like what the photos showed when booked
Stayed 3 nights in Mar 2020

4/10 Poor

Stefan Sachio

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Should be better
The lady at the checkin was very friendly and polite. The breakfast room is quite big and they have a basic selection for the breakfast meal. The lady in the breakfast room is lovely, she is super friendly and absolutely polite. One of the reason we like to eat here, even just for a toast bread;) There is also a little pool area, with a hot pool and one cold pool. The room was really run down, the water in the shower and the washbasin wasn’t really flown down, it was jammed. Also the switch in the bathroom was broken, so the light/fan was running 24/7. It was a bit loud so you need to close the door all the time. Best part, we informed the guy at the reception that we can’t switch off the light, so maybe he could give us an other room, that wasn’t run down in that way. But he just said, yes I know the switch in the bathroom didn’t work, so that’s it. Be careful the heater in the room is super hot, you can literally boil eggs on it;) you switch it off, it takes a while but it didn’t get cold just warm (a bit). So the room has the right temperature for sleeping, if the heater is on, you can’t it’s like sauna.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
The hotel is a little tired along with all of the facilities, however is it priced accordingly and was comforable enough and would stay there again.
Stayed 1 night in Mar 2020
Response from Ryan Green on 18 Mar 2020
Thank you for the feedback.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Staff are always lovely & friendly but the cleanliness is poor and the Hotel could do with an upgrade..
Stayed 2 nights in Mar 2020
Response from Ryan on 10 Mar 2020
Thank you for the feedback. We would love to know more about the cleanliness and we are upgrading the bathrooms as well.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Good they had sky tv. Bedding needs a wash and bathroom needs rails and toilet holder. Average stay.
Stayed 1 night in Mar 2020
Response from Ryan on 10 Mar 2020
Thank you for the feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Price was excellent as well as facilities. Loved the location and the friendliness of staff
Stayed 1 night in Mar 2020
Response from Ryan on 10 Mar 2020
Thank you for the feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a nice Maori style but is rather worn
Stayed 3 nights in Feb 2020
Response from Ryan on 8 Mar 2020
Thank you for the feedback. We appreciate it and look forward to seeing you again.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Four canoes hotel. on 8 Mar 2020
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Room was clean and bed was comfortable. Close to town. The hotel met our needs for a reasonably priced overnight stay in Rotorua.
Stayed 1 night in Feb 2020
Response from Four canoes hotel. on 8 Mar 2020
Thank you for your feedback.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were in was sub-standard. No towel rack, no wardrobes, the cleanliness was dubious and there was no air conditioning, only a pedestal fan which was noisy and had to be propped up by us. I would NEVER recommend snyone stay there.
Stayed 1 night in Feb 2020
Response from Four canoes hotel. on 8 Mar 2020
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ryan on 3 Mar 2020
Thank you for the rating.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was grubby and looked like it needed a good makeover
Stayed 1 night in Feb 2020
Response from Ryan on 2 Mar 2020
Kiaora, We appreciate your feedback and we are working on the bathrooms. We have 17 rooms with new bathrooms and getting four more done this month.

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Wouldn't stay again. However the service was good with every complaint/request we asked for. Very good price!
Stayed 1 night in Feb 2020
Response from Ryan on 2 Mar 2020
Thank you for the feedback.

8/10 Good

Adrianmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Canoes Hotel in Rotorua
It was a pleasant stay at Four Canoes Hotel. Close to the city center and all the services. A good place to start your visit at surrounding places of interest.
Stayed 3 nights in Feb 2020
Response from Ryan on 1 Mar 2020
Thank you for the feedback. We hope to see you again.

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ryan on 27 Feb 2020
Thank you for the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy relaxing enjoyed the pool only thing didn't have a fridge to store my food and drinks and had to have the doors and windows open most the time because of the heat...
Stayed 1 night in Jan 2020
Response from Ryan on 18 Feb 2020
Thank you for the feedback. We are working on getting some fridges into all the rooms, but as you know at the moment we have a communal fridge.

4/10 Poor

Jan, Rotorua

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Position was great. Was not value for money. Fridge went all night uncovered light fitting in bathroom was dangerous and against all safety regulations.
Stayed 3 nights in Feb 2020
Response from Ryan on 16 Feb 2020
Hi Jan, All our light fittings have been checked and appropriate bulbs are used on site. Not sure what is the issue with the fridge as not all rooms have a fridge in them.

4/10 Poor

Shiu, Queenstown

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Spider web on ceiling and shower molding. Toilet wall lots of small insects
Stayed 3 nights in Feb 2020
Response from Ryan on 16 Feb 2020
Hi Shiu, We are sorry to hear that you did not have a good stay. But we hope you enjoyed the rest of your time in rotorua.

8/10 Good

Verified traveller

Liked: Staff & service
A bit run down needs revamp. Pool blew up and things in room ripped curtains. Carpet stained. Broken door handle. No fridge. Shower broke.
Stayed 1 night in Jan 2020
Response from Ryan on 9 Feb 2020
Thank you for the feedback. Curtain have been looked into and will be replaced, however would like to know more about the shower.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good communications and help of stuff. Thank you.
Stayed 1 night in Jan 2020
Response from Ryan on 3 Feb 2020
Thank you for the feedback. Hope to see you again

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Problems with electricity and switches not working. Shower drainage was blocked, hence caused a small flood.
Stayed 1 night in Jan 2020
Response from Ryan on 4 Feb 2020
Kiaora, Thank you for the feedback. We would like to know more about your stay, room number, etc.

4/10 Poor

Eden, Sydney

Travelled with family
Liked: Staff & service
Shower door was broken so a shower curtain was put in, lights broken, soap holder and towel rack broken, hole behind bathroom door. Beds were comfortable and tv was great (Sky tv). It was good to be able to park right outside our room. No fridge which I thought was pretty standard in hotels. Hotel needs some major upgrade and loving, especially the hot pools which looked disgusting due to the rust inside. Wouldn’t stay here again.
Stayed 2 nights in Dec 2019
Response from Ryan on 4 Feb 2020
Kiaora Eden, Sorry to hear that you did not have a good time at the hotel. The hotel is renovating the bathrooms and the pool areas that would be completed by winter. We hope you enjoyed the rest of your stay in Rotorua.

8/10 Good

Sharon

Liked: Staff & service
Bed linen clean, bathroom looks all new and works well. Had trouble with the tv but I had a book so all was good, I explained it in the morning and it was going to be checked. There was no phone to call reception and no spoons to stir your drink in the room. Unfortunately the pool was not usable and the day was very hot.
Stayed 1 night in Jan 2020
Response from Ryan on 3 Feb 2020
Thank you for the feedback and we do apologise for not having spoons in the room. Our house-keeping staff will be informed about the same.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Rooms were clean and well presented. Staff excellent. Very good help and service. Outside of the hotel is a bit scruffy but has a lot of potential.
Stayed 2 nights in Jan 2020
Response from Ryan on 3 Feb 2020
Thank you for the feedback.