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Hotel Ciao

1.0 star property
Hotel connected to the convention centre in Rome

Choose dates to view prices

Hotel Ciao sits close to the ancient Roman Forum, offering warm hospitality that seasoned travelers appreciate. The multilingual staff provides tour assistance and concierge services, while free in-room WiFi and luggage storage make exploring Rome convenient and stress-free.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is NZ$181
includes taxes & fees
20 Nov - 21 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.6 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
TV
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

8.6 out of 10
Excellent
(7 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
TV
Down duvet
Rainfall showerhead
Hairdryer
Private bathroom
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

Highlights

Air conditioning
Heating
Mini-fridge
TV
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room, Shared Bathroom

Down duvets, in-room safe, desk, laptop workspace

Double Room, Shared Bathroom

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
TV
Down duvet
Rainfall showerhead
Hairdryer
Bidet
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Quadruple Room

Down duvets, in-room safe, desk, laptop workspace

Classic Quadruple Room

Highlights

Air conditioning
Heating
Mini-fridge
TV
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
Heating
Mini-fridge
TV
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Air conditioning
Heating
Mini-fridge
TV
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

Highlights

Air conditioning
Heating
Mini-fridge
TV
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

Highlights

Air conditioning
Heating
Mini-fridge
TV
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

Highlights

Air conditioning
Heating
Mini-fridge
TV
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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About the area

Map
Via Marsala 96B, Rome, RM, 185

What's nearby

  • Colosseum - 20 min walk - 1.7 km
  • Spanish Steps - 5 min drive - 2.2 km
  • Piazza di Spagna - 5 min drive - 2.2 km
  • Trevi Fountain - 5 min drive - 1.9 km
  • Pantheon - 8 min drive - 2.6 km

Getting around

  • Termini Tram Stop - 6 min walk
  • Rome Termini Station - 7 min walk
  • Ciampino Airport (CIA) - 34 min drive

Restaurants

  • ‪VyTA Boulangerie - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Roadhouse Restaurant Roma Termini - ‬2 min walk
  • ‪Trombetta - ‬2 min walk
  • ‪La Piadineria - ‬3 min walk

About this property

Hotel Ciao

Hotel near Via Veneto
Close to Piazza Santa Maria Maggiore and Via Nazionale, Hotel Ciao has plenty to offer. Guests can connect to free in-room WiFi.
Other perks include:
  • Tour/ticket information, a front desk safe and multilingual staff
  • Concierge services, a lift and luggage storage
  • Smoke-free property
Room features
All guest rooms at Hotel Ciao include perks, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and desk chairs.
Extra amenities include:
  • Hairdryers and shampoo
  • TVs with satellite channels
  • Wardrobes/cupboards, mini fridges and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Mini-fridge

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 steps to reach entrance
  • Lift (59 centimetre wide door)
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • TV with satellite channels

Food and drink

  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Ciao Hotel
Ciao Rome
Hotel Ciao
Hotel Ciao Rome
Hotel Ciao Rome
Hotel Ciao Hotel
Hotel Ciao Hotel Rome

Frequently asked questions

Is Hotel Ciao pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel Ciao?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Ciao on 20 Nov 2025 start from NZ$164.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Ciao?

Hotel Ciao doesn't offer parking.

What time is check-in at Hotel Ciao?

Check-in start time: 2:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Ciao?

Checkout is at 10:00 AM.

Where is Hotel Ciao located?

Located in Rome City Centre, this hotel is within a 15-minute walk of Via Marsala, Piazza Santa Maria Maggiore and Via Nazionale. Roman Forum and Colosseum are also within 2 miles (3 km). Termini Tram Stop is 6 minutes by foot and Laziali Station is 8 minutes.

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Hotel Ciao Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 73 out of 171 reviews
Rating 8 - Good. 55 out of 171 reviews
Rating 6 - Okay. 26 out of 171 reviews
Rating 4 - Poor. 7 out of 171 reviews
Rating 2 - Terrible. 10 out of 171 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice Stuff, good room
Stayed 2 nights in Jul 2025

8/10 Good

ALFONSO

Liked: Cleanliness, staff & service
Excellent customer service: Trojan provided friendly and knowledgeable customer service.
Stayed 3 nights in Oct 2025

10/10 Excellent

christopher d

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute best place to stay if you’re traveling through Rome and need a place for a night or two. The very best!
Stayed 2 nights in Jul 2025

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tiffeny

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and clean
Stayed 1 night in Jun 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff… clean rooms and great location….
Stayed 1 night in Oct 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2025

8/10 Good

Josephine

Liked: Cleanliness, staff & service, amenities
Liked the quiet bedroom. Didn't like many key entry and no elavator to 2nd fl.
Stayed 1 night in Jul 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hhe staff was some of the friendless I’ve encountered!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights and the staffs were friendly, spacious room and very clean. Very convenient to Roma Termini station for bus, metro and train transportation. I would stay again at this place.
Stayed 3 nights in Sep 2024

10/10 Excellent

Cheryl Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this small hotel. The service at the front desk was very friendly and helpful. My room was the perfect size for 1 person. It had everything I needed. The location was convenient to the termini and there was a grocery store across the street. I walked a lot and found it very doable but I also took advantage of the metro just down the street. Would definitely stay here again if I ever get to come back to Rome.
Stayed 3 nights in May 2025

2/10 Terrible

Illeen

Disliked: Amenities
DO NOT STAY AT THIS HOTEL!!! The most uncomfortable beds that can e er imagine. They are toddler size and only a sheet for bedding. You have to climb three flights of stairs to get to registration desk only to get to an office with no air conditioning. Then were taken to another building with no elevator. We were given 4 keys to get into the building and into out room. Do yourself a favor, do not stay at this hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Hannaliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, very clean , staffs are great, very kind and helpful. Free coffee and water
Stayed 2 nights in Sep 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel was friendly and helpful. The room was clean and comfortable. Good location.
Stayed 4 nights in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a couple from US. Hotel Ciao was clean, sheets were crisp and white, room was large, staff was friendly and very helpful. Location was extremely convenient 1 block from train, metro and bus station. Nearby dining opportunities were plentiful, good and well priced. We will stay at Hotel Ciao again next time we go to Rome.
Stayed 5 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great communication and easy check in
Stayed 1 night in Dec 2023

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly receptionist, Ruby welcomed us with a lot of information of activities, provided a map and gave us all the directions to the main attractions. We’ve got a free upgrade into an annex building around the corner, very nice, spacious and clean room. Quiet space. Walkable distance to all main interest points. I recommend this place and I would love to come back! Well done! Thanks.
Stayed 5 nights in Jan 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
A good simple "base camp" for the traveler who just needs somewhere to rest and recuperate after a long day's exploring. It's clean, has good internet, and the location across from the central terminal could not be more convenient. Also, the staff was all very cordial and helpful. It's not fancy, but I liked it. recommended.
Stayed 6 nights in Apr 2023

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ciao is Great!

The place is charming. It isn't the ideal location period literally looks at the train station and it's convenient to grocery store shops. I mean, of course, the train station is full of shops. Is like a shopping mall. So everything designer and good restaurants are right there. And the people that. Run, the place are fabulous.They're so nice and so caring.And so understanding and so polite.I love that just genuinely humbling kind people. I loved it.The place is not fancy But it's perfect.It's very homey , it feels like a place you could stay for A long time and it feels very nostalgic.
Stayed 2 nights in Mar 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 stay!

This hotel was amazing! Highly recommend! It has a good location next to Termini station, making getting to and from the airport easy as we did not need to lug our suitcases around Rome. Rooms come with a fridge and safe which are included in the brilliant booking. Air con was marvellous, especially coming in from walking around all day! The hotel staff were wonderful and so friendly, helped us with key information about Rome and gave us recommendations. Could not recommend it anymore.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
We were in Rome really in transit to other places in Italy, looking for a place convenient to the railroad, not really for the highlights of Rome. This place is incredibly convenient to the Termini, literally across the street. What we hadn;t fully appreciate was how easily from this spot we could get to anywhere in Rome. The taxi stand is right there, as is the Hop on/off bus, the regular bus, and the Metro. We knew this was not a destination place for food, but the desk at Ciao told us about a great Roman style restaurant in the are very popular with the locals. La Familia was so good and authentic we ate there twice (only Americans in the place, all locals otherwise) . What can I say - the staff were great, warm and friendly. Nothing fancy, but a good clean room, relatively quiet considering the location, and way better than we were expecting. We'll stay here again. Not for everyone, no restaurant, gym, pool etc. but perfect for our needs.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly! I had lots of questions--they helped me with each one!
Stayed 2 nights in Oct 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of dining and shopping options. Termini train station across the street. Hotel staff members Ruby and Trojan were excellent in providing information as well as vouchers for croissants and coffee in nearby breakfast venues. Would definitely stay there again.
Stayed 3 nights in Oct 2025

2/10 Terrible

yanell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures of the property aren’t real I was very disappointed
Stayed 1 night in Oct 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel near main station, great for buses and metro. Staff very friendly and helpful, would stay here again.
Stayed 2 nights in Sep 2025