Rochester Hills Hotels, Detroit

"Positives : Room was clean. Given a drink voucher and two waters. Negatives : Money was deducted from my deposit, for unknown reasons. Staff could benefit from some professionalism. There was an extended wait while checking in holding our luggage. However there was a female staff member just standing at the desk stating at the customers that waited, I later learned she was apart of hospitality. In addition, when a concern was voiced, staff responded as if it wasn’t at the top of their priority list. “Oh I have to grab this luggage cart right now, it’s hard to monitor those kind of things”. Pool was PACKED, staff was as aware so obviously room capacities weren't being monitored. Lastly, the power went out for 5 hours. I do understand that Things happen, however the lack of Preventive measures like a back up generator or something given for the inconvenience could’ve went a long way. Due to this I’ll never book the Embassy Chain ever again, especially this location! As a Hilton rewards member, I expected much better, highly disappointed. "

"The room had several things in poor condition. We were looking forward to the pool and hot tub, but the pool was ice cold and the hot tub had way too many chemicals. Our eyes were burning. The lobby was nice and the room size was good."

"Just think the hotel needs a remodel. The room was a nice size the furniture just looks dated. "

"Clean room, great staff. Quiet. No pets seen or heard, which is a plus for those of us with allergies. Excellent location"

"Welcoming staff and facilities are kept nice. "

"Didn't get a chance to check in because staff was trying 2 charge me 150.00 dollar room deposit I didn't have enough cash on my card and my room was paid for on hotel's.com and I didn't get refunded 👎"

"DON"

"Great value. Will be back."

"Good place to sleep, nothing fancy. Staff was mostly unpleasant, breakfast was unfortunate "