Private beach nearby, white sand, sun-loungers, beach umbrellas
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Reviews of West Bay Colonial

3 out of 5
West Bay Colonial
W Bay Rd, Roatan, Islas de la Bahia

Reviews

8.2

Very good

Rating 10 - Excellent. 76 out of 151 reviews" "
Rating 8 - Good. 39 out of 151 reviews" "
Rating 6 - Okay. 14 out of 151 reviews" "
Rating 4 - Poor. 9 out of 151 reviews" "
Rating 2 - Terrible. 13 out of 151 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 2 nights in May 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were helpful and friendly. Breakfast was good and there were a few choices. Walkable to West Bay Beach, price was lower then being right on the beach.
Stayed 5 nights in Apr 2024

10/10 Excellent

alene

Liked: Cleanliness, staff & service, property conditions & facilities
Great location mins away from beach and activities
Stayed 1 night in Apr 2024

6/10 Okay

EROL

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The architecture is beautiful. The staffis lovely; very friendly and as helpful as they could be. I didn't love my room. In a word, it was disappointing. The best ting about the room is that it was spacious. I was there for 5 nights and there was no place for me to unpack my bags. There was no place to sit in the room except on the bed. The tv was too small and all the way across the room. Our room looked out onto the courtyard, which was fine, but I had to keep the curtains drawn use or else everyone coming through the courtyard could see into our room. That meant no sunlight. The room need blinds. And there was no way to cover the window in the bathroom which made showering and using the facilities uncomfortable. Our first night there we had dingy, frayed towels. But the next day they were replaced with better ones. The headboards weren't connected to the beds, nor to the walls, so when the bed slid away from the wall, the headboard tipped forward. There should be real comforters on the beds. Pictures of the hotel also showed an active bar area near the pool. It was in fact not in service at all.
Stayed 5 nights in Mar 2024

4/10 Poor

Heidi

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Robyn

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
If you are a bat lover, this hotel is for you. I understand they are an asset to our environment but they should not be living in the guest rooms.
Stayed 1 night in Feb 2024
Response from Jerry on 12 Feb 2024
Thank you very much for choosing us, we are looking for ways to scare away the bats that are found in some of our hotel hallways, not inside the rooms, without damaging the environment

10/10 Excellent

Gaemme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ir was a nice place to stay. To get the beach you need to walk like 3-4 min. Area is safe. Nice service.
Stayed 3 nights in Dec 2023
Response from elio on 11 Feb 2024
thank you so much, we are always working in order to improve our services here

10/10 Excellent

Nivida

Stayed 1 night in Jul 2023

10/10 Excellent

Lesly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Roxana, Arleta

Travelled with family
Liked: Cleanliness
Liked how clean it was everything in the room works
Stayed 2 nights in Jun 2023

4/10 Poor

Sandra

Travelled with partner
Disliked: Property conditions & facilities
I believe the property is in the process of being sold. So everything is up in the air and poor. No breakfast variety No drinking water in the room The sink and shower water is salty
Stayed 7 nights in Apr 2023

6/10 Okay

Alexander Emanuel

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was ok. We asked for coffee and then juice, the guy said you could have either or, not both. That was a little disappointing
Stayed 2 nights in Mar 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service
Close to beach and shopping, inexpensive rates
Stayed 7 nights in Mar 2023

2/10 Terrible

Santos

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, smells horrible and terrible customer service 😡
Stayed 1 night in Feb 2023

8/10 Good

Trudy Lynn

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel was a short walk from the beach and restaurants. The staff were very friendly and accommodating. The rooms could have included a small fridge and perhaps a small table and a couple of chairs.
Stayed 8 nights in Jan 2023

2/10 Terrible

Gordon, Calgary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff unengaged, was an effort for him to check us in and out. Rooms are old, beds very uncomfortable with only decorative pillowcases that don’t look to be washed. Bathrooms worn l, excessive hard water stains and buildup on all taps and faucets.
Stayed 1 night in Jan 2023

6/10 Okay

Carlos

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dissapoinment propery, cable tv not working and old tv

10/10 Excellent

Valery

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
beautiful place, staff is rude but the place is beautiful
Stayed 1 night in Oct 2022

8/10 Good

Valery

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
everything was ok
Stayed 1 night in Oct 2022

2/10 Terrible

Ada

Stayed 2 nights in Sep 2022

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

8/10 Good

Lilian

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 2 nights in Aug 2022

8/10 Good

Emily

Stayed 7 nights in Jul 2022

2/10 Terrible

Marwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Customer Service decision!!
I actually didn't stay physically here. We actually have a home in Roatan and come and stay very often. Our air conditioner suddenly went out at the house. I immediately got travel sites and booked this hotel for the night. I didn't realize that the system switched the dates. This was in the evening and some places reception desks are not 24 hours. I found another place in the area and booked 2 nights. Hotels.com customer service was wonderful in contacting the hotel for me and trying to advocate. I actually ended up staying at their sister hotel for 2 days and tried to talk to the manager there. Regardless of what I, or hotels.com customer service said or tried to explain (I am a Gold member, I travel a LOT all over) they refused to budge!! It doesn't take a lot for basic kindness, concern, consideration: even some offer, anything. Sorry we can't refund but come and have a few drinks and dinner on us. A tour, something, anything.... a simple and rude no was all I got!! I didn't physically stay there but walked in the area and around the hotel on our visit to the area. Believe what you read in these comments!! I was in a rush and didn't do that. The run down conditions, the management refusing to return or take care of other customer service concerns is TRUE! It's not just this hotel but in Roatan in general. Their 3 star is an American 1.5 or 2. Consider that when booking.
Stayed 1 night in Jul 2022

6/10 Okay

Romel

Stayed 3 nights in Jun 2022

4/10 Poor

Karina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Do not go to this place, is not good.
First, the hotel is in a great location but I do not recommend this place. They advertise things we did not get. I went with my husband and my whole family. All of our rooms were mixed ups. When I did the reservation I reserved a room with a king bed for my husband and I, instead we got a doble bed room. All the outlets on our room did not worked. When my husband plugged in his phone it burned the charger and then nothing work. We did not have tv and we weren't able to use our laptops because the plugs did not work. We complain and wanted to talked to the manager but all they wanted to do is move us up to another room. A floor above us. We weren't able to use the pool because they were cleaning it, but we saw a some guys cleaning for like 15 minutes every day. We never use the pool. We had our reservation paid like a month in advance they should have the pool ready for their guess. There were other things I can't remember now but do not go to this place. Is not good. We weren't the only guests complaining other people were complaining as well. They just say that the manager will be there the next day but nothing.
Stayed 3 nights in Jun 2022

10/10 Excellent

jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well i like the place the room was big .just need to be up date it ...need a little fridge maybe a round small table .and a little sofa plus those 80s tv need to go....beside that the place is great just need to update the rooms
Stayed 3 nights in Jun 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, cordial service, even though no hot water, it was addressed right away and we were upgraded when not able to fix by next morning. Close to beach for water taxi and snorkeling, several eating 🍽 places, Covid testing, and good free breakfast. For nighttime, TV mostly Spanish with no clear pictures for English channels.
Stayed 2 nights in Apr 2022

8/10 Good

Jaera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Mar 2022

10/10 Excellent

bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all wonderful helpful and pleasant to deal with. They all went out of their way to make sure my stay was Great.
Stayed 13 nights in Mar 2022

8/10 Good

Nanett, Maricopa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach. A small grocery and medical center across the street. Offered 3 different breakfast choices. They only provided one bath towel per person and 1 hand towel for the room. Beach towels were available but were smaller than the bath towels.
Stayed 7 nights in Jan 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

4/10 Poor

Marlon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel seems to be going bankrupt and is for sale
It's really sad to write what I will write here, but that's the truth for my stay, together with my wife and daughter. It's very unfortunate as the location is terrific, walking distance to one of the most beautiful beaches in Roatan and the hotel room had a decent size. But that was it... The first impression was pretty bad as the guy who did our check in was not professional or nice at all. Then he took us to the wrong room, for which I had to complain and we were moved to a room with an additional bed on the 3rd floor (for my daughter). Word of caution here, there are no elevators in this hotel. After sleeping there for 1 night, we realized my bed had bed bugs, as my wife was bitten all over her legs. The linen and curtains were dirty (see pictures). The room itself was not properly clean and didn't have a safe, so, we decided to leave a "DO NOT DISTURB" sign during our entire stay. In the bathroom, it seems you have to guess how to have hot water as there are 3 faucets but they are not labeled... the bathroom sink was also full of stain. Many towels were dirty and one that I got had a hole on it (pic). The room doesn't have a small fridge. The hotel itself seems to be falling apart (see picture of the door towards the balcony). Last but not least, I found out the hotel is for sale (in the Real Estate Agency in front of it).
Stayed 3 nights in Dec 2021

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was not clean, the bed sheets long black hair al over and found a cockroach under my pillow
Stayed 5 nights in Oct 2021

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bad Experience
Unfortunately, we had a very bad experience at West Bay Colonial. We (as well as most of the rooms) did not have hot water. Our room also had extremely poor water pressure. There was no safe in the room (is this seriously not a standard when traveling?!) and the room did not have a fridge. When I explained that we had a medicine concern that needed to be refrigerated, nothing was done. We were there from Nov 1 to Nov 5 and never did get our hot water or pressure fixed, although we were promised SEVERAL times that it was fixed and maintenance confirmed it-which was 100% not true. The wifi was weak and mostly did not work. The beds were hard and rolled without being able to lock them in place. One of the pillows we were given was just chunks for fluff and open space-completely unacceptable. There was not a chair in the room to sit on. We had about 30 friends staying with us at this resort so we know other rooms did not have hot water either. One room was even so bad that they did not have hot water, the toilet would not flush, and the room actually flooded. It did not get fixed, so they had to switch rooms. The owner admitted he is selling the building, and it was obvious that they did not want to invest any other funds to fix things. We were supposed to continue our stay there from Nov 5-Nov 10, but we could not stand it and paid for another hotel. They denied our claim to cancel the 2nd portion of the stay. Very very disappointing. Would not stay again.
Stayed 5 nights in Nov 2021

10/10 Excellent

Melissa

Stayed 1 night in Oct 2021

8/10 Good

Carlos

Stayed 1 night in Oct 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok- the view was paradisiac though
The breakfast option was not quite what I expected. It was limited and not delicious. The pool was not clean the 2nd day of my stay and there are no elevators. My room was on the 3rd floor and has to take 3 floor steps.
Stayed 4 nights in Sep 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever!!! They don't even have security, Everyone can enter there without a problem. I felt sexual harassment and i would never come back to that place again. Too much money for so terrible service! Towels and blankets so disgusting with blood stains plus they're so old. And a lot of more negative things that i don't wanna say.
Stayed 7 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok hice una reservación para mi hijo que viajo de estados unidos con mi familia a roatan y la verdad les hice una reclamo no limpiaron los cuartos no les cambiaron las toallas ni las camas mi hijo es alérgico se lo dije al que me atendió cuando hice el reclamo la verdad muy mal el servicio d e limpiesa
Stayed 2 nights in Jun 2021

10/10 Excellent

Ricardo, Tegucigalpa, Honduras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good value for the price, but could've used a little bit of a discount. Spacious, clean, and comfortable.
Stayed 4 nights in Dec 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The wifi would rarely work in our room which was annoying when we were trying to organize activities. Also, the pool was having issues and was constantly being filled/ then drained and cleaned. The hot water was giving them issues. On our last night we finally had water pressure but the hot water still wouldn't be consistent ( would be at a decent temperature and then would turn cold). They were trying to fix the issue but in the 4 nights we stayed there it was never fully fixed.
Stayed 4 nights in Mar 2020

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Danae

Travelled with group
Liked: Cleanliness, staff & service
Sunny trip
People there were nice,the hotel needs more work. Was basic but close to the beach. Food was good. Room cleaning service was horrible. I have to ask the receptionist to ask them to ckean everyday.
Stayed 6 nights in Feb 2020

6/10 Okay

FPE, Bx, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location to west bay beach was great. Rooms are very spacious. There are no refrigerators or safes in the rooms. The televisions are like 13 inches and the reception was not the greatest. It rained for 2 days while there and couldn’t enjoy the tv. WiFi sucks. Need more options for Breakfast
Stayed 10 nights in Feb 2020

6/10 Okay

Norma

Travelled with group
Liked: Staff & service
Driver olvin was nice and very professional and charismatic. The rooms were ok Needs to be clean often. Building needs improvement
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and the food was good is in a good site!!!!
Stayed 1 night in Feb 2020