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Reviews of Fairfield Inn By Marriott Richmond Chester

2.5 out of 5
Fairfield Inn By Marriott Richmond Chester
12400 Redwater Creek Rd, Chester, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 285 out of 613 reviews" "
Rating 8 - Good. 188 out of 613 reviews" "
Rating 6 - Okay. 70 out of 613 reviews" "
Rating 4 - Poor. 31 out of 613 reviews" "
Rating 2 - Terrible. 39 out of 613 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Latrisha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and accommodating. The beds were very comfortable. The breakfast was satisfying.
Stayed 1 night in May 2024

10/10 Excellent

Alfreda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Kem, Landenberg

Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had 1st floor room, but there was no pressure in the shower.
Stayed 1 night in Apr 2024

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped because of its convenience on our long drive on 95. Staff at the desk were helpful. We felt safe and we haven’t always felt that way at certain hotels off the highway. Our only complaints were that an alarm clock went off at 4 am (not the staff’s fault but annoying because we were getting very limited sleep) but also two staff members who sounded like they were preparing breakfast were yelling back and forth at each other at 6 am. They may have been unaware of how thin the walls were and how loud they were actually being.
Stayed 1 night in Apr 2024

8/10 Good

Analia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was very clean but the hotel communal areas were unwelcoming. The morning breakfast was alright, but the content on TV was off putting.
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late (1am) and they didnt have any king rooms that werent ADA compliant. No biggie, we just wanted to sleep. The girl at check in was friendly and, best of all, quick. The room was clean, the bed was comfortable and we will be staying again!
Stayed 1 night in Apr 2024

10/10 Excellent

Lewis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at front desk brought extra sheets for my air mattress and even gave us extra blanket . Breakfast excellent
Stayed 1 night in Apr 2024

8/10 Good

DanandRenee

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay with kids.
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Travelled with family, Travelled with pets
Liked: Cleanliness
I’ve stayed at this property before, it is very convenient off I95 for most it’s a good spot. However, I traveled with a small dog and they charge $75 for the dog to stay on $150 stay for us! Most charge from $20 to $50, this was way too much! Also the floors must not be sound proof, because the whole night, her stomping in the room above!
Stayed 1 night in Apr 2024

4/10 Poor

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Serve all around was terrible, would not recommend
Stayed 1 night in Mar 2024

2/10 Terrible

Janet

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Sheets were dirty even though the bed was made. Front check in person brought sheets, but then offered to help put them on instead of just fixing the problem.
Stayed 1 night in Feb 2024

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was not designed for full sized standing adults. Shower also floods the whole bathroom. One of the queen beds had a watermelon size wet spot. Guest in floor above was running a marathon all night both nights and when reported to desk they said oh well! Parking lot littered with trash and not cleaned the whole stay. Horrible stay
Stayed 2 nights in Feb 2024
Response from Dawn on 27 Feb 2024
Thank you for taking the time to share about your recent stay with us. We apologize that we fell short of your expectations. We will share this feedback with our staff in hopes of improving.

10/10 Excellent

Haidee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dawn on 27 Feb 2024
Thank you, Haidee for your wonderful review. We hope to see you next time you are in the area.

6/10 Okay

Mario, Sterling

Business traveller
Smells Marijuana everywhere.
Stayed 1 night in Feb 2024
Response from Dawn on 15 Feb 2024
Thank you for sharing about your recent stay. We hope to improve so the next time you stay it will be a great stay.

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from Dawn on 12 Feb 2024
Thank you!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dawn on 12 Feb 2024
Thank you! We appreciate you!

4/10 Poor

Larry

Disliked: Property conditions & facilities
Stinker
Ceiling needs to be painted Tub needs to be replaced moved under your feet when you move around Had a bad order too much smoking going on in a smoke free environment
Stayed 1 night in Jan 2024
Response from Dawn on 2 Feb 2024
Thank you for sharing your experience with us for your recent stay. We will pass these comments on to our staff to help improve our hotel. We hope if you stay with us again we can show you our improvements.

4/10 Poor

Charlotte

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay
I cannot sleep due to insects in the bed. I am itching like crazy and have bites and bumps on my body. I believe it to be either bed bug or tick. I picked it up with a tissue and put it in the garbage can. I should have taken a picture when it was on my pillow, but I didn't think about that at the time. I would call the front desk but my husband is asleep. He has to drive in the morning.
Stayed 1 night in Jan 2024
Response from Dawn on 29 Jan 2024
Thank you for sharing your feedback. We have passed these along to our team to get any issues with your room fixed. Please call us at the hotel to discuss this matter further.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very clean! The bed was comfortable and the breakfast was great. Lots of good places to eat near by.
Stayed 1 night in Jan 2024
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to see you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed…
Very comfortable, quiet, and spacious room.
Stayed 1 night in Jan 2024
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to see you back soon.

8/10 Good

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly amd helpful staff.
Stayed 2 nights in Jan 2024
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

6/10 Okay

mary

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service
The desk staff were extra helpful and very polite!
Stayed 1 night in Jan 2024
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

8/10 Good

Julie, N Chesterfield

Stayed 1 night in Jan 2024
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

8/10 Good

John Bubier

Stayed 1 night in Jan 2024
Response from dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to take your feedback as a learning tool to improve our hotel for you and all our guests.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must Stay
This facility is located right off route 95, very clean, check in was simple and the breakfast is excellent with, meat, fruit and to go sandwiches! My only concern was the hvac unit in our room was very loud. The manager stated that some units probably need to be replaced due to the noise. So just check your unit before you settle in. If too loud ask for another room. You should stay here. It’s a great choice!
Stayed 3 nights in Jan 2024
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff, breakfast, and hotel. We have had the HVAC replaced due to your feedback.

6/10 Okay

Keshona

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

8/10 Good

Selkys

Stayed 1 night in Jan 2024
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excellent

Camilo

Stayed 1 night in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great person at the desk!
Stayed 1 night in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

4/10 Poor

Kathryn

Stayed 1 night in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to improve with your survey and comments for you and our guests.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

2/10 Terrible

Adam

Stayed 1 night in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to take your feedback as a learning tool to improve our hotel for you and all our guests.

10/10 Excellent

Coleen Barricelli

Stayed 1 night in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excellent

Krishna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Smokey
While the room was smoke free, the facility reeked of stale cigarettes. It was particularly bad in the parking lot and perhaps we could never get smell out of our nose after the first impression.
Stayed 1 night in Dec 2023
Response from Dawn on 2 Feb 2024
Thank you for letting us know the issues you experience during your stay. We hope to improve with your feedback.

10/10 Excellent

Julie

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

6/10 Okay

Sean

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a Marriott experience, horrible overall
I do not understand how this place has a Marriott title. Do not be fooled, this is a Days inn in disguise. Trying to access this area during any sort of traffic is absolutely abysmal. Being so close to the highway, there's a lot of crime and vagrant activity. As far as the amenities go, everything is worn and not very well upkept. For instance, our shower doors will not remain closed no matter what. There is very little if any soundproofing throughout the building. Closer to the elevator the building has a slight wobble to it. It's a very uncomfortable feeling on the fourth floor. Our first night there was a fight outside of a room, another room with a dog barking, and then the room beside us had a party going. This was on Monday. The management, rather the head manager is a very miserable individual. Most of the other staff or top-notch. It is very observable that they try to avoid the manager Dawn. You will find stray cats right outside the door from the sewer that will come rub up on your clean clothing. There are far better options right beside or near this location. Only use this overprice option if this is the last available option. They like to overcharge, and under deliver. You would think a self proclaimed military veteran would understand what leadership is. Though this manager missed the mark by a mile. What do you think
Stayed 2 nights in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to take your feedback as a learning tool to improve our hotel for you and all our guests.

2/10 Terrible

Zaida

Stayed 2 nights in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We hope to take your feedback as a learning tool to improve our hotel for you and all our guests.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excellent

Kelvin

Stayed 2 nights in Oct 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excellent

Kay

Stayed 1 night in Nov 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great clean and friendly environment
Stayed 1 night in Nov 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We are so glad you enjoyed our staff and hotel.

6/10 Okay

Rebecca

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The breakfast was good. The room was kind of dirty. There were cobwebs, crumbs, and some white lotion type stuff on the couch. It had two pull out couches but you couldn’t use both at the same time and there wasn’t enough pillows. The shower leaked really badly so the floor was always soaking wet after a shower.
Stayed 4 nights in Nov 2023
Response from Dawn on 21 Jan 2024
Thank you for taking the time to give us feedback about your recent stay. We truly appreciate every guests comments and scoring. We apologize for the issues you had with your stay. We have passed these on to get them corrected.