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Embassy Suites by Hilton Richmond

3.5 star property
Suburban hotel with 2 restaurants and free breakfast
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Lobby
Bar (on property)
Bar (on property)
Capital Suite, 1 King Bed, Shower | Living area

Reviews

8.2 out of 10

Very good

Popular amenities

8.2 out of 10
Guests loved the amenities.
  • Restaurant
  • Breakfast included
  • Pool
    Pool
  • Gym
    Gym
  • Bar
    Bar
  • Laundry
    Laundry
The price is NZ$212
includes taxes & fees
29 Sept - 30 Sept
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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Fan
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

LCD TV, iPod dock, MP3 dock

Corner Suite, 1 King Bed, Shower

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Fan
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area

Capital Suite, 1 King Bed, Shower

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby
Drury Plaza Hotel Richmond
Pool
Hot tub
Breakfast included
Pet-friendly
9.6 out of 10, Exceptional, (2456)
The price is NZ$206
includes taxes & fees
13 Oct - 14 Oct
Drury Plaza Hotel Richmond

About the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294

What's nearby

  • Henrico Doctors' Hospital - 4 min drive
  • Lewis Ginter Botanical Garden - 6 min drive
  • University of Richmond - 6 min drive
  • Virginia Museum of Fine Arts - 10 min drive
  • Greater Richmond Convention Center - 11 min drive

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 22 min drive

Restaurants

  • ‪Burger King - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Olive Garden - ‬7 min walk
  • ‪Buffalo Wild Wings - ‬2 min drive
  • ‪Denny's - ‬2 min drive

About this property

Embassy Suites by Hilton Richmond

Hotel near Lewis Ginter Botanical Garden
Located close to Children's Museum of Richmond and Science Museum of Virginia, Embassy Suites by Hilton Richmond provides a free breakfast buffet, a free daily manager's reception and shopping on-site. Make sure that you enjoy breakfast and dinner, along with international cuisine and happy hour at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
Additional perks include:
  • An indoor pool
  • Self-parking (surcharge), express check-out and express check-in
  • Outdoor furniture, a gift shop and a vending machine
  • 12 meeting rooms, a TV in reception and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 225 rooms offer comforts, such as wet bars and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Heating and fans
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with shower/bath combinations and free toiletries
  • HDTVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • 12 meeting rooms
  • Conference centre (10,000 square foot of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Building
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Uncovered self-parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Frequently asked questions

Does Embassy Suites by Hilton Richmond have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at Embassy Suites by Hilton Richmond?

As of 22 Sept 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Richmond on 29 Sept 2024 start from NZ$212.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Embassy Suites by Hilton Richmond pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Embassy Suites by Hilton Richmond?

Self-parking is available for USD 10.00 per day.

What time is check-in at Embassy Suites by Hilton Richmond?

Check-in start time: 4 PM; check-in end time: 2:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available from 3:00 AM to 6:00 AM for a fee.

What time is check-out at Embassy Suites by Hilton Richmond?

Checkout is at noon. Late checkout is available for USD 25.00.

Where is Embassy Suites by Hilton Richmond located?

Situated in the business district, this hotel is within 6 mi (10 km) of Lewis Ginter Botanical Garden, Children's Museum of Richmond and Science Museum of Virginia. Virginia Museum of Fine Arts and Black History Museum are also within 9 mi (15 km).

Embassy Suites by Hilton Richmond Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 520 out of 1004 reviews" "
Rating 8 - Good. 228 out of 1004 reviews" "
Rating 6 - Okay. 113 out of 1004 reviews" "
Rating 4 - Poor. 75 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Diane

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay at this property again. The rug in our room was soaking wet. Staff brought a fan in to dry it but it caused the room to smell like mold & wet dog. The pool was disgusting. It had a film floating on it & couldn’t see the bottom. On our last day, we found cockroaches in the bathroom as well as our sleeping area. Never agàin!
Stayed 2 nights in Sep 2024

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice clean room, and quiet stay. I will stay again when I'm in the area.
Stayed 3 nights in Sep 2024

8/10 Good

Elmer Cunanan

Liked: Staff & service
Stayed 1 night in Sep 2024

4/10 Poor

Gregory

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly, but the hotel is in dire need of maintenance. Elevators felt unsafe. Two of the elevators are not working and a third of the four elevators got stuck while we were there. Carpets are filthy. Bathroom door felt like I was gonna fall off. Shower door didn’t shut completely Things looked rusty and old. The common area where food is served was very nice though.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mackenzie

Stayed 2 nights in Aug 2024

8/10 Good

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here! The complimentary breakfast was a 10/10, and my room was so cozy and clean. Staff was super accommodating when I extended my stay and asked any questions, and it was definitely worth the price. I booked this room same day and was accommodated with no problems. Thank you!
Stayed 1 night in Sep 2024

10/10 Excellent

franklin, Richmond

Stayed 1 night in Aug 2024

10/10 Excellent

Jeffery

Stayed 2 nights in Aug 2024

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Corwyn

Stayed 2 nights in Aug 2024

6/10 Okay

Kristine

Travelled with family and small children
Disliked: Staff & service
The property was nice and I did enjoy the “happy hour” with the free drinks included, the bar tender was extremely friendly. Biggest cons were the short staffing, there was a huge line at check in with one person working at the desk, it took about 45 min to get my room key with my husband and kids waiting in the car with our luggage, and the elevator was down and by the looks of reviews it’s STILL down…. I’d stay here again but I would love to see changes made within the staffing and accessibility of the elevators.
Stayed 1 night in Aug 2024

4/10 Poor

melvin

Hard to find this location
Stayed 1 night in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is very nice and clean. The bedroom area is spaceous and the suite area was very nice and spaceous. Big screen TVs in both rooms if needed. Mini refrigerator and sink are nice. The lobby, bar area, and breakfast area are very nice breakfast was excellent. My only downsides are a very small bathroom and slow elevators. The one set of elevators was not working. Plenty of parking
Stayed 2 nights in Sep 2024

8/10 Good

Catheryne

Liked: Amenities
Disliked: Staff & service
Ok
Stayed 3 nights in Sep 2024

6/10 Okay

Sterling

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I recently stayed at Embassy Suites by Hilton Richmond and unfortunately had a disappointing experience. Despite the outdoor temperature being 55 degrees, the room was uncomfortably cold due to a lack of heating. When I reached out to the staff for assistance, I was advised to turn off the A/C and open the curtains to warm up the room with sunlight. This was not an effective solution and left me feeling quite uncomfortable throughout the early morning. Additionally, the hotel experienced issues with its elevators, with half of them out of service. This caused significant inconvenience, as many guests, including myself, had to use the stairs instead. Overall, these problems made my stay less enjoyable, and I would not recommend Embassy Suites by Hilton Richmond based on my experience. I hope they address these issues for future guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Tiffany

Stayed 1 night in Aug 2024

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Chanita

Stayed 3 nights in Aug 2024

10/10 Excellent

Albert Kingsbury

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Aug 2024

8/10 Good

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to a lot of options
Stayed 2 nights in Aug 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Christina

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I really hate to give the Embassy such a low rating but my room was hot my entire stay. First when I checked in the lady was extremely off putting and acted like I was interrupting her scrolling through her phone. When she did finally put the phone down she was short and rude. I got to my room and noticed it was pretty warm. I turned the air down and gave it time. An hour later the thermostat was still reading 78. I called to the desk and they sent maintenance. The man came and held up a reader to the vent in the sitting area but I kept trying to explain that it felt fine in the sitting area but hot in the bedroom. He would never come in the bedroom area and said the thermostat didn’t read correctly. He already had a fan with him and said the room just needed circulation. Well, it didn’t help and it was miserable warm. We finally couldn’t take it the next afternoon and called again, they really just refused to move our room. Another maintenance man came and this time he actually opened something in the ceiling and after a few minutes we could finally feel air. It took all night to cool down so another warm night. We finally woke up to a cool room on the day of check out. I voiced my concerns at the desk and nothing and not even an apology! Not to mention all three elevators were broken and everyone was forced to use one and the lines were long and I would end up just climbing five flights of stairs because it took 20 to 30 minutes for the elevator to come.
Stayed 2 nights in Aug 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service
Only 1 desk person at check-in. Long line. Waited half an hour in line.
Stayed 1 night in Aug 2024

2/10 Terrible

Ayesha

Disliked: Staff & service, property conditions & facilities
They gave my room away because I checked in too late
Stayed 2 nights in Aug 2024

8/10 Good

Latoria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed the stay. Very accommodating
Stayed 1 night in Aug 2024