Richards Hotels, Sydney

"Best"

"Free unsecured monitored safe parking on site. Room looks like it was recently updated with quality fixtures and fittings Staff were very friendly Shops 5 min drive 20 min walk Close to Penrith Panthers Club spoiled for restaurant choices and fun activities for young an old like lake golf. Children can challenge parents to see how far they can hit. There ie even a MacDonalds and yummy Krispy Cream Donuts near by. "

"Staff friendly. Included breakfast appreciated but average. Room much smaller than photo. Weird bathroom no privacy. No view. Tiny fridge. No utensils etc "

"N/A"

"Normally Quest properties are very consistent but this trip was extremely poor. I and my family arrived at 5pm to check in which went smoothly. We then parked the car and then proceeded to our 2 bedroom apartment. We had a shock when we went in to discover that instead of ordering a Queen and 2 single beds, we received 2 Queen beds. Since we were travelling as a family unit and my son and daughter are both aged 20 and 18 respectively, this was unacceptable. I went back to see the concierge who then proceeded to tell me that he had no note here to say that the room should be in that configuration. I checked my booking through Expedia and showed him that it was indeed ordered that way. He simply stated to me that it was out of his control, housekeeping had gone home and there was nothing he could do. I was flabbergasted. This was completely unprofessional and unacceptable. He just left me hanging. It was the worst example of customer service I have seen in many a day . There was no offer to placate me or make up for it with free parking or any real attempt at any concession. Terrible. My son was forced to sleep on the lounge that night. There was no extra bedding available- not a sheet or a blanket that we could give him. It was a terrible example of when a hotel gets things horribly wrong and arrogance at the front desk to even try and offer a solution. "

"Big area clean close to shop"

"Buffet breakfast was average and bathroom was dated . But overall it served its perpose for the one night stay and kids where happy "

"Excellent location. Close to shops and metro. Very clean. Could not be more satisfied. "

"After hours check in always a breeze. Thankyou for such a secure key collection method. "