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"Currently service at the Thainstone House Hotel is falling far short of expectations and leaving guests such as ourselves disappointed. The staff at the hotel work incredibly hard and are polite despite the pressures they are under. However too few staff meant that we encountered numerous service issues. For example, at breakfast there was a 10 – 15 minute wait for a table, food stuffs unavailable from the buffet, numerous uncleared tables and almost no staff around to take your order. Staffing in the evening was similarly problematic. Perhaps the crowning glory of an underwhelming experience was when, on Saturday night we were told we could not order cocktails as there was no-one on duty who knew how to make them. Although the hotel is taking bookings on its web site for its fine dining restaurant, it is closed to guests and all meals are served in the hotel bar. Ironically, after you have eaten in the bar, you receive an email asking you for feedback on your dining experience in the Green Lady. One reason we chose the Thainstone House was because of the restaurant. Knowing it is not available and to keep advertising it, is a questionable business practice. Sadly nothing in this post appears new, other guests have made similar points - having now stayed there, I understand why it is compared to Fawlty Towers"

"Really nice hotel with ample parking and lovely staff. Manager was great too"

"Great food and hospitality "

"Room was spotless warm plenty of towels and hot water"

"The lodge was very spacious, the rooms were clean, had everything you needed including a cooker, microwave, dishwasher and fridge. All you need for a home away from home. Next time we will probably bring our own food stay a little longer and have a good look around the area. "

"The lodge was very clean, well kept, and modern. Had all the facilities you would need for a short stay. Although it was just off a main road, there was plenty private parking just outside the lodge and the road was barely noticeable. The farm shop located across the grounds was lovely, and well worth a browse. The cafe in the farm shop was excellent, best breakfast I’ve had in a long time and reasonably priced. Staff were pleasant, helpful, and professional. "

"Breakfast was nice and the staff were very attentive"

"Lovely place, friendly staff, good food and nice selection of beer on tap. Will definitely look forward to going back. "

"We couldn’t have had a better stay, the room was a great size, bed was comfy and they looked after us so well that I wanted to stay a night longer!"