Platinum Hotel & Casino, Bansko

Property class: 4

Choose dates to view prices

Consider a stay at Platinum Hotel & Casino, Bansko and take advantage of a free breakfast buffet, a casino and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a free ski shuttle and ski equipment hire. Treat yourself to a manicure/pedicure, a facial or a body treatment at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and more. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room, Balcony (Free WiFi & SPA access)

A hotel room with two beds, a desk, a chair, and a large tapestry on the wall.

Twin Room, Balcony (Free WiFi & SPA access)

  • 18 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Twin Room (Free WiFi & SPA access)

A hotel room with a desk, two beds, a large tapestry, and a view of the city.

Twin Room (Free WiFi & SPA access)

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (Free Wifi & Spa access )

A hotel room with a large bed, two nightstands, a sofa, and a coffee table.

Junior Suite (Free Wifi & Spa access )

  • 48 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Twin Room (Single Use)

A hotel room with a desk, two beds, a large tapestry, and a view of the city.

Twin Room (Single Use)

  • Sleeps 2
  • 1 Single Bed

View all photos for Twin Room, Balcony (Single Use)

A hotel room with two beds, a desk, a chair, and a large tapestry on the wall.

Twin Room, Balcony (Single Use)

  • Sleeps 2
  • 1 Single Bed
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About the area

Located in Bansko, Platinum Hotel & Casino, Bansko is in the mountains and in a national park. Velyanov’s House and House Museum of Neofit Rilski are local landmarks, and some of the area's activities can be experienced at Ice Rink Bansko and Bansko Ski Resort. Spend some time exploring the area's activities, including downhill skiing and snowboarding. Visit our Bansko travel guide
Map
9 Georgi Nastev Street, Bansko, 2770

What's nearby

  • Bansko Ski Resort
    5 min walk - 0.5 km
  • Vihren
    12 min walk - 1.0 km
  • Bansko Gondola Lift
    12 min walk - 1.0 km
  • Museum of Otets Paisii Hilendarski
    13 min walk - 1.2 km
  • Holy Trinity Church
    20 min walk - 1.7 km

Getting around

  • Sofia (SOF)
    146 min drive

Restaurants

  • STATION Bansko “Coffee & Snacks made with love”
    6 min walk
  • Pilay - Fried Chicken
    3 min walk
  • Ginger
    5 min walk
  • Shisha Bar
    4 min walk
  • Kempinski Hotel Grand Arena The Gallery Restaurant
    8 min walk

About this property

Platinum Hotel & Casino, Bansko

  • Upscale family-friendly hotel in the mountains
  • Take advantage of a free breakfast buffet, a casino and a terrace at Platinum Hotel & Casino, Bansko. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a free ski shuttle and ski equipment hire. Indulge in a manicure/pedicure, a facial and a body treatment at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and more. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a coffee shop/cafe and a garden.
  • You'll also find perks such as:
    • An indoor pool, along with sunloungers
    • Free self-parking
    • A free local area shuttle, supervised childcare (surcharge) and a front desk safe
    • A lift, ATM/banking services and a gift shop
  • Room features
  • All 145 rooms feature comforts such as 24-hour room service and separate sitting areas, as well as thoughtful touches such as safes and bathrobes.
  • Extra amenities include:
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with shower/bath combinations and free toiletries
    • 42-inch LED TVs with cable channels
    • Separate sitting areas, free infant beds and heating

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Free casino shuttle
  • Free ski shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Kosher restaurant

Things to do

  • 15 gaming tables
  • 70 slot machines
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Casino (6,458 square foot of space)
  • Children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • Table tennis

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

American ExpressDiners ClubMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 80
  • New Year's Eve (31 December) Gala Dinner per child: EUR 40 (from 2 to 11 years old)
  • A tax is imposed by the city: EUR 1.02 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 90 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Does Platinum Hotel & Casino, Bansko have a pool?

Yes, this property has an indoor pool.

Is Platinum Hotel & Casino, Bansko pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Platinum Hotel & Casino, Bansko?

Self-parking is free at this property.

What time is check-in at Platinum Hotel & Casino, Bansko?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Platinum Hotel & Casino, Bansko?

Checkout is at noon.

Does Platinum Hotel & Casino, Bansko provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 90 per vehicle applies.

Where is Platinum Hotel & Casino, Bansko located?

Located in the mountains, this Bansko hotel offers ski-in/ski-out access and is within a 10-minute walk of Ice Rink Bansko, Bansko Ski Resort and Bansko Gondola Lift. Vihren and Museum of Otets Paisii Hilendarski are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Platinum Hotel & Casino, Bansko Reviews

7.4

Good

6.4

Cleanliness

8.2

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 2 out of 15 reviews
Rating 8 - Good. 9 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 1 out of 15 reviews
Rating 2 - Terrible. 1 out of 15 reviews

Reviews

Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t confirmed the one of the two rooms that I booked. They say they didn’t cooperate with ebookers. I have to argue for one hour to give me my second room.
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort

Ευχάριστη διαμονη

Εξυπηρετικοτατο και ευγενέστατο προσωπικό. Ωραίος μπουφές. Ικανοποιητικό σπα. Σχετικά κοντά στη γόνδολα με τα πόδια.
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

never again there

almost all turists were Israelis so no pork meat in the hotel pool 1.6 meters even keel so shorter people need help guys speaking too loud during the night,knocking the doors randomly there are other nations in this world-respect please
Verified review

2/10 Terrible

Disliked: Staff & service

Terrible hotel

This was one of worst hotels I stayed in, the staff were so rude in general, the food was always cold, terrible selection no cereals even at breakfast Lifts are so so slow terrible No childcare facilities only a small poky playroom I would not recommend this hotel as it was a stressful experience
Stayed 5 nights in Dec 2017
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities

Μπανάκι σκι

Καλό ξενοδοχείο με ζέστη πισίνα και Σχετικά Καλό φαγητο
Stayed 3 nights in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badet trenger oppussing. Veier er brøytet for snø, men ikke fortau. Parkeringsplassene kunne også vært bedre brøytet.
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

ΚΑΛΟ ΚΑΙ ΟΙΚΟΝΟΜΙΚΟ

Πολυ καλο νalue for money
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

A bit run down hotel but OK for the money

Property is a bit run down. Needs renovation. But overall OK.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War insgesamt ein toller Aufenthalt, Preis Leistungs Verhältnis des Hotels ist einmalig. Auf jeden Fall eine Reise wert!
Verified review

8/10 Good

Liked: Staff & service, room comfort
Overall good experience. The rooms need a fresh paint and some renovation. Hotel staff were very kind.
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Verified review

8/10 Good

Liked: Staff & service