In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of Holiday Inn Express Hotel & Suites Raton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Raton, an IHG Hotel
101 Card St, Raton, NM

Reviews

8.4

Very good

Rating 10 - Excellent. 419 out of 828 reviews" "
Rating 8 - Good. 245 out of 828 reviews" "
Rating 6 - Okay. 83 out of 828 reviews" "
Rating 4 - Poor. 43 out of 828 reviews" "
Rating 2 - Terrible. 38 out of 828 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Staff were kind
Stayed 1 night in May 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Pat Farmer on 10 May 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, quiet area. Easy to get to local restaurants
Stayed 1 night in May 2024

10/10 Excellent

Lloyd

Stayed 1 night in Apr 2024

10/10 Excellent

William

Stayed 1 night in Apr 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Apr 2024
Response from Pat Farmer on 10 May 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist gave us a room that someone was in there already. We walked in and the person was sleeping. I dont even know if he knew we walked into his room. Very dangerous what if we were some creeps and we walked in a single women's room. She didn't even apologize! Then she gave us another room and the key card was not activated. Made 3 trips to the Receptionist at 1:30am after a 5 hrs drive!! She never apologize for anything.
Stayed 1 night in Apr 2024
Response from Pat Farmer on 22 Apr 2024
Thank you for the feedback we will bring this to management.

8/10 Good

Maya

Travelled with partner
Nothing outstanding, but the room is clean!
Stayed 1 night in Apr 2024
Response from Pat Farmer on 22 Apr 2024
Dear Maya we appreciate your business.

10/10 Excellent

karin, N. Platte

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to interstate
Stayed 1 night in Apr 2024
Response from Pat Farmer on 22 Apr 2024
Dear Karin thank you for the business we appreciate your feedback.

10/10 Excellent

Anne

Stayed 1 night in Apr 2024
Response from Pat Farmer on 10 May 2024
Anne thank you for the valued time to let us know about stay please do visit us again.

10/10 Excellent

Hansika

Stayed 1 night in Apr 2024
Response from Pat Farmer on 10 May 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

6/10 Okay

Danette

Some maintenance issues.
Stayed 1 night in Apr 2024
Response from Pat Farmer on 22 Apr 2024
Thank you for the business and the feedback.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was updated and pleasant with good facilities.
Stayed 1 night in Apr 2024
Response from Pat Farmer on 22 Apr 2024
Dear David we appreciate your business please do come and see us again.

6/10 Okay

Theresa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The only exits from the building were from the front door and back patio. We were on the 2nd floor and near an exit door except it said out of order and was boarded up. We are elderly and asked if we could move to the first floor or nearer to the front of the building. The person at the desk was extremely rude in their response of no. We stayed here but cannot reccomend for safety reasons.
Stayed 1 night in Apr 2024
Response from Pat Farmer on 22 Apr 2024
Dear Theresa thank you for bringing to our notice about the door yes, we are working on it ASAP as you know things happened, we appreciate your business.

10/10 Excellent

Carla, Grand junction

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow to their staff. The room was decorated well and it was really clean, towels folded in designs like a 5 star resort they were so kind to us including our dog.
Stayed 1 night in Mar 2024
Response from Pat Farmer on 22 Apr 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

4/10 Poor

Chris

Travelled with partner
This hotel was not up to Holiday Inn Express standards. The hotel was a little run down and our bathroom was dirty.
Stayed 1 night in Mar 2024
Response from Pat Farmer on 22 Apr 2024
Chris thank you for the feedback we appreciate your business.

10/10 Excellent

Randolph, Poteau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from I 25
Stayed 1 night in Mar 2024
Response from Pat Farmer on 22 Apr 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds & nice spacious rooms.
Stayed 1 night in Mar 2024
Response from Pat Farmer on 22 Apr 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Excellent

Charles

Travelled with group
Clean and modern
Stayed 1 night in Mar 2024
Response from Pat Farmer on 16 Mar 2024
Dear Charles thank you for the feedback to let us know about your stay please do come and see us again.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2024
Response from Pat Farmer on 15 Mar 2024
Dear Richard thank you for your feedback we appreciate your business.

10/10 Excellent

Timo, Pearland

Stayed 1 night in Mar 2024
Response from Pat Farmer on 22 Apr 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pat Farmer on 15 Mar 2024
Dear Lawrence we appreciate your business and thank you for the feedback.

10/10 Excellent

Marcia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice everyone friendly
Stayed 1 night in Feb 2024
Response from Pat Farmer on 29 Feb 2024
Dear Marcia thank you for the feedback we appreciate your business. Please do come and see us again.

6/10 Okay

Catherine

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Pat Farmer on 29 Feb 2024
Catherine thank you the feedback we appreciate your business.

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The shower faucet was loose, the parental control was set on the TV & codes we were given to remove it didn’t work. We were on the first floor and we could hear the conversations and people walking walking above us at 2am. Pillows were not great. We didn’t sleep all that great due to noise factors. We have stayed here before and it’s was not as good of an experience this time.
Stayed 1 night in Feb 2024
Response from Pat Farmer on 20 Feb 2024
Dear Christian thank you for the valued time to let us know about your stay.

8/10 Good

Carolyn

Liked: Cleanliness
Clean and comfortable. Water not as hot as I would like and heater had to be turned off even though set to 62 degrees.
Stayed 1 night in Feb 2024
Response from Pat Farmer on 20 Feb 2024
Carolyn we appreciate your business and thank you for the feedback.

8/10 Good

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent place
The hotel staff were very friendly and accommodating for my family and I. The room was comfortable and clean. The only issue there was, was with the shower. There was not much hot water. It was just luke warm at best and the tub was slow to drain, often leaving water up to my ankles when taking a shower.
Stayed 1 night in Feb 2024
Response from Pat Farmer on 20 Feb 2024
Dear Jasmin we are glad you had great stay, we appreciate your business.

10/10 Excellent

Yanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very comfortable, we will stay there again
Stayed 1 night in Feb 2024
Response from Pat Farmer on 20 Feb 2024
Dear Yanti thank you for letting us know about your stay we are happy you had great experience please do come and see us again.

8/10 Good

Joan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Pat Farmer on 5 Feb 2024
Dear Joan thank you for the feedback and we appreciate your business.

6/10 Okay

Christie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pat Farmer on 16 Jan 2024
Dear Christie thank you for the feedback we appreciate your business

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pat Farmer on 12 Jan 2024
Dear Julia thank you for your valued time to let us know about your stay please do come and see us again

6/10 Okay

Janet L

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disappointing
A disappointing Holiday Inn. Very, very basic room for 3 people. Lots of room for a small table and a couple of chairs but had only 1 king bed and 1 small sofa bed which we had to seek out bedding for
Stayed 1 night in Jan 2024
Response from Pat Farmer on 12 Jan 2024
We appreciate your business and thank you for your feedback.

4/10 Poor

Leslie

Stayed 1 night in Dec 2023
Response from Pat Farmer on 12 Jan 2024
Leslie thank you for your feedback and we appreciate your business.

4/10 Poor

Jealani, Madison

Travelled with family
Disliked: Staff & service
Holiday inn in express has certain expectations like nice clean rooms, new buildings and good breakfast. This place is an old building franchised to IHG hotels group. This is a pet friendly hotel. So one would expect staff to clean it properly. We had pet hair on the sofa. I am sure someone forgot to clean it. I could easily pick them up with my hands. The front and the lounge is old and does not look modern. When you spend more than $150 dollars per night you would expect more. The bedding was neat and clean though. Bathroom looks old. Gym is there to tick a box. The kitchen was understaffed and the equipment broken, so we got served cold omelets (frozen omelets could not be properly warmed). Scrambled eggs were not there. Also got charged $10 more per guest for breakfast which we did not have. Overall disappointed with HolidayInn express brand for marketing properties that do not meet customer expectations or standards.
Stayed 1 night in Dec 2023
Response from Pat Farmer on 12 Jan 2024
We apologize for inconvenience we will work hard to fix and do better.

8/10 Good

Ernesto

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Pat Farmer on 12 Jan 2024
Dear Ernesto thank you for your feedback, We appreciate your business.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Dec 2023
Response from Pat Farmer on 12 Jan 2024
We glad Dana you had great experience with us we appreciate your business.

10/10 Excellent

Lisa, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pat Farmer on 12 Jan 2024
Dear Lisa we thank you for your feedback to let us know about your experience please do come and see us again.

10/10 Excellent

Sweetheart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pat Farmer on 12 Jan 2024
Dear Sweetheart we appreciate your business and your valued time to let us know about your stay.

8/10 Good

Haley

Travelled with family
Liked: Staff & service
Our sink drain was draining super slow. The water was luke warm for our shower. Other than that, it was a good place to rest. The continental breakfast will be the tell all :)
Stayed 1 night in Dec 2023
Response from Management on 24 Dec 2023
We apologize for the inconvenience in your stay but appreciate your feedback and will correct those issues for future stays! Thank you.

8/10 Good

Juanita B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place. Breakfast wasn't great. Seemed to run out of stuff alot.
Stayed 1 night in Dec 2023
Response from Pat Farmer on 12 Jan 2024
We work hard to make sure all our valued guest is happy with every experience thank you for letting us know about your experience.

10/10 Excellent

Joseph

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pat Farmer on 12 Jan 2024
Dear joseph we are glad you had great time please do come and see us again.

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed by the condition of the property it was below the standard. I am accustomed to with Holiday Inn express my shower did not drain adequately and the carpet was torn and their fix was to put clear tape over it. Disappointing with summit up.
Stayed 1 night in Dec 2023
Response from Pat Farmer on 19 Dec 2023
Dear Mark thank you for the feedback we appreciate the business.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pat Farmer on 19 Dec 2023
Matt we appreciate your business and the feedback to let us know about your stay.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This is the best value in College Station.
Stayed 1 night in Nov 2023
Response from Pat Farmer on 19 Dec 2023
Dear William we are glad you had great stay please let your family and friends know about your experience..

10/10 Excellent

Gregory

Stayed 1 night in Oct 2023
Response from Pat Farmer on 19 Dec 2023
Gregory thank you so much for your valued time to let us know about your stay please do come see us again.

6/10 Okay

Mitch

Liked: Cleanliness, staff & service, amenities
Response from Pat Farmer on 20 Feb 2024
Thank you for the feedback.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Pat Farmer on 6 Dec 2023
Dear Susan thank you for the feedback please do come and see again

8/10 Good

Alecia M

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom was dirty in our room but I was overall happy with the stay
Stayed 1 night in Nov 2023
Response from Pat Farmer on 6 Dec 2023
Alecia thank you for letting us know about your experience will work hard to be better daily.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stopped for the night before continuing on to Colorado. They are updating and the pool was closed. This didn't affect us but might have been a surprise to others. The staff was helpful and with updating I think this will be a great place to stay.
Stayed 1 night in Nov 2023
Response from Pat Farmer on 6 Dec 2023
Dear Kathy, we apologize for the pool just FYI our pool is now open and remodeled.

10/10 Excellent

Flor, Denver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place to sleep and good breakfast!
Stayed 1 night in Nov 2023
Response from Pat Farmer on 6 Dec 2023
Flor we appreciate your business please do come see us again.