Valley Wing
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Reviews of Celyn Resort Kinabalu

3 out of 5
Celyn Resort Kinabalu
Kampung Samuruh, Jalan Samuruh Kinoundusan, Ranau, Sabah

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 56 reviews" "
Rating 8 - Good. 23 out of 56 reviews" "
Rating 6 - Okay. 15 out of 56 reviews" "
Rating 4 - Poor. 5 out of 56 reviews" "
Rating 2 - Terrible. 4 out of 56 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Aisha

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is so run down physically, pictures on the website are so deceiving. Spring in bed is so bad, wooden floor creaks, you will keep waking up if you are light sleeper with any movement in bed or across the room. The stench from the toilet is awful if you forget to close the door. Hot water runs out, so you better shower fast. Staff are friendly and accommodating though and the breath taking view of the mountain from your room makes the stay here worthwhile. The management needs to upgrade this hotel as another fellow guest mentioned that this establishment is the same since 16 years ago. If it’s not for the view, I would have checked out and changed hotels.
Stayed 2 nights in Jun 2023

10/10 Excellent

SELBYN

Stayed 1 night in Apr 2023

6/10 Okay

RAJA AMRAH MAZURA RAJA AMAN

Travelled with family
Disliked: Cleanliness
Driving to the resort is a challenge. It is not a normal tar road.. uneven dirt road with lots of rocks. The staff got our booking mixed up in the beginning and wanted to give us a different room with lower price . After insisting, manage to get the correct room type. Room cleanliness is acceptable but the bathroom is smelly and very dirty. The steamboat we ordered for dinner was good and the staff at the cafe was nice.

10/10 Excellent

Uzir

Stayed 1 night in Jan 2023

6/10 Okay

Evelyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The bathroom was with ants and felt unclean. Breakfast is basic - fried noodle, rice, fruits and juice/coffee/tea. When told there was no watermelon left in the breakfast, staff told me they need to 'cook' it - staff was not attentive. The only plus of this hotel is the view of the mountain.
Stayed 1 night in Sep 2022

8/10 Good

Lay Nah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view is superb. Very direct magnificent view of Mount Kinabalu. But the aceess into the resort (2km) is not proper tar road. The room is basic with all the necessary amenities and clean. Comfortable stay. The staff is friendly & helpful. They are very oblige to all your needs /request. Thank you.
Stayed 3 nights in Aug 2022

8/10 Good

Martinus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Celyn Resort Kinabalu on 12 Aug 2020
Dear Martinus, we’re glad to know that you had a great time. Do refer us to your friends and family for their next destination. Cheers!

4/10 Poor

polar

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We booked kinabalu wing & the view simply amazing. Apart from this, the property is old & lack of maintenance. Bulbs not working, mosquito mesh broken, stains on bedsheet, tv channels not working well. and No wifi (wifi only available at lobby which is a distance from hotel room). The property seriously need some refurbish / upgrading works.
Stayed 1 night in Jul 2019
Response from Reservation Dept on 26 Jul 2019
Dear Guest, Thank you for taking the time to send us your feedback. We are constantly upgrading our property (as you can see with our building painting progress) despite the constant challenges faced from the nature around us. Not to worry, we will look into all the issues that you have mentioned for we constantly strive to improve for the better. We hope to see you again.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Reservation Dept on 24 Jul 2019
Thank you. please come again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Reservation Dept on 22 Jun 2019
Thank you very much for your feedback. Look forward to see you again.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Ms. Fung on 5 Jun 2019
Dear Guest, we apologize for any inconveniences caused during your stay with us. Perhaps can provide us further details on your stay with us so that we can address them? Look forward to hear from you soon. Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view
Stayed 2 nights in Apr 2019
Response from Reservation Dept on 22 Jun 2019
Thank you very much for your feedback. Look forward to see you again.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room. Friendly staff. Very quiet environment.
Stayed 1 night in Jan 2019

8/10 Good

AISHAH

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is good..condition is bad
3km bad road condition to premise. View is beautiful.The building and premise -rundown, not as shown on Hotels.com. Poor management. Room is dated-Old dingy furniture. Bidet pressure too strong, cant control. Bathmat is bad.Restaurant- minimal choice of breakfast. Menu not tasty. Many stray dogs-unhygienic. Staffs- friendly and helpful, that made our stay a pleasant one. Strategic location to places of interest.
Stayed 2 nights in Jan 2019
Response from Reservation Dept on 30 Jan 2019
Thank you for your feedbacks. We will look into them and continue to work together with the government & surrounding village land owners to provide a better road in the future.

8/10 Good

Mohamad Noor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Reservation Dept on 30 Jan 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018
Response from Reservation Dept on 30 Jan 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Disappointed with the road.
Stayed 2 nights in Dec 2018
Response from Reservation Dept on 30 Jan 2019
Thank you for your feedback. We will continue to work together with the government and surrounding village land owners to provide a better road for the future.

4/10 Poor

HN, Johor Bahru

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Isolated hotel far from the main road. The small road leading to the hotel is about 2.3km long and is unpaved. We stayed in two Jungle Mountain rooms next to each other. The rooms were big but need some maintenance work. The door locks were faulty. The bathroom in one of the rooms had drainage issue resulting in wet floor all the time and it smelled badly. The staffs were friendly and helpful. They attended to our needs promptly.
Stayed 2 nights in Nov 2018
Response from Reservation Dept on 7 Nov 2018
We appreciate your feedback and will address them. Thank you for staying with us again and hope to see you soon.

10/10 Excellent

Delima

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2018
Response from Reservation Dept on 7 Nov 2018
Thank you for taking the time to review us. We look forward to see you soon.

4/10 Poor

Verified traveller

Disliked: Staff & service
Surprises me all the way
1. No WIFI in rooms - Only hotel lobby has WIFI connection (we can't even use own data as there is not service at all at our own rooms) 2. Hotel is suppose to serve buffet breakfast but their min. room booking is 15 room; As they only had 13 rooms booked for the night, we only get set meals...which is not worth the money but food was okay, not too bad. 3. No guards at the "JUNGLE MOUNTAIN Rooms", our room is isolated at a further place from the lobby: - The room doesn't have a proper lock, anyone can see through your room because it is glass window. - If something happens, we do not know who to call for help as there is NO TELEPHONE in the room - We heard something around 12am (someone/something making small noises with their feet at our door) we thought this hotel might be haunted lol 4. From the MAIN ROAD, you will need to drive through ROCKY & TERRIBLE road conditions...(around 3km-4km) and the road to the hotel doesn't have sufficient street lights during night time and the roads are very steep.
Stayed 1 night in Oct 2018
Response from Reservation Dept on 17 Oct 2018
Appreciate the feedback. We hope you appreciated your escape from the hustle & bustle of city life while being surrounded by nature & tranquility at the Resort. Thank you for staying with us & we look forward to see you again.

4/10 Poor

mekala, selangor

Disliked: Cleanliness, staff & service, property conditions & facilities
jungle mountain is just infront of the jungle. cant see the mountain at all. no safety as it isolated. water heat stop after 2 people bath then have to wait. smelly toilet. not suitable for elders as you need to climb stiars to top. big triple bed room. breakfast normal. recommend to take kinabalu wing only or valley wing.
Stayed 1 night in Sep 2018
Response from Reservation Dept on 17 Oct 2018
Appreciate the feedback. Thank you for staying with us & we look forward to see you again.

8/10 Good

Yueh Er, Malaysia

The view of the resort is great, room is clean. The bed is uncomfortable to sleep.
Stayed 1 night in Aug 2018
Response from Reservation Dept on 5 Sept 2018
Thank you for taking the time to review us. We appreciate your feedback and will look into them. See you again soon.

6/10 Okay

Verified traveller

Acceptable
Place was further away from the main town but still quite accessible with a car. Room was generally clean and spacious but no wifi in the room, had to head to the lobby for that. Cleanliness of the bedding could do with some improvement. Breakfast was mediocre.
Stayed 1 night in Aug 2018
Response from Reservation Dept on 5 Sept 2018
Thank you for taking the time to review us. We appreciate your feedback and will look into them. See you again soon.

2/10 Terrible

toffony, kk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad road access
At the very least they inform earlier how the road is. Btw the location too far from the main road
Stayed 1 night in Jul 2018

8/10 Good

nurul zairin, Miri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice view resort , reasonably priced
Strategic place to stay with nice view of environment, only the road To reach the resort is very unsatisfied .. wish the management can consider to fix the road ..
Stayed 1 night in Jun 2018
Response from Ms. Fung on 27 Jun 2018
Dear Guest, Thank you so much for your review. Apologies on the road. In regards to the road, we are working hard to work with the local government on the conditions of the shared community road. On behalf of the local communities surrounding the Resort, we hope our constant requests are finally answered. Thank you again and we look forward to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel on top of the hill.
The road to the hotel was a bit challenging, especially on rainy day. But the view from our room was beautiful, we can see Mount Kinabalu. The food is delicious, the room is nice and clean. I really love this hotel and would come back again someday. Even better if they do something about the road, more people would be able to come to this hotel.

8/10 Good

Md Adib Bahzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding mountain view
The minor road connecting from the main road is gravel all the way to the hotel. It might be uncomfortable when going up but it pays off with the strategic location and amazing Kinabalu mountaim view from our rooms (Kinabalu Villa). Dine in foods are tasty. The mountain view peak can be experienced in the morning but it was very brief during our stay (perhaps not our lucky day as we were told the thick fog unsually appear in long hours (in the morning). The place is quite and good for those who want a peaceful moment out of from those fast-moving urban lifestyle. If you can't live without Wifi and internet, this hotel is not for you.
Stayed 1 night in Mar 2018

8/10 Good

aishah

Liked: Cleanliness, staff & service
Quite Gateaway
Great place to get away from the busy and hustle of city environment with the view of Mount Kinabalu. However, the road to the resort is bumpy, should have driven a 4W to be more comfortable.
Stayed 1 night in Jan 2018

10/10 Excellent

Phang, Sipitang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised!
Best location for taking photos with Mt Kinabalu, right from your room!
Stayed 1 night in Jun 2017

6/10 Okay

Gabriel

Liked: Cleanliness
access road is in very bad shape just good for 4x4
it was good for views and serenity

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice view mount kinabalu
1st time check inn,nice view,so far clean the room,i like this resort

6/10 Okay

Mun Yee, Kuala Lumpur, Malaysia

Liked: Staff & service
Disliked: Cleanliness
Normal Hill Top Hotel, Cooling-Do not Expect much
The check in process were fast. But be prepared as you will find the road very difficult to drive especially at night. I would suggest you to come back to resort as early as 6 PM. Food in the Cafe were good, consider to eat in house or BBQ. Breakfast were normal but staff was very nice and friendly. I would like to commend the guy who is at the front desk for being very helpful, showing us the map and place to eat/visit nearby, also the lady at the breakfast restaurant. We woke up for breakfast at 8am, food were almost all finished as there was a Chinese group in house. Staff were very nice enough to make us more food. Note: No activities at night, and a lot of bugs. Bathroom cleanliness were 1/10. But room cleanliness will rate 8/10 .. Is only suitable for 1 night stay. View were nice, and weather were cooling. Appreciate if hotel staff can look into the cleanliness of room, catch all the bugs before check in any in house guest.

8/10 Good

Ahmad Shah

Liked: Room comfort
Very nice view of Mount Kinabalu from my room. Really enjoy the stay even the road to the resort is old skool.

6/10 Okay

ALIF, Kampung Baru

Liked: Staff & service
Superb view of mount kinabalu as we stayed in Kinabalu wings after 15 minutes of offroad ride.Room is small,however kitchen food was delicious.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
bad experience stay at my 1st trip to kundsang.

10/10 Excellent

mas hasifah, johore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quality of service
Great and nice..hope for more security. I will lose a few goods things outside my room.

6/10 Okay

lim, selangor, malaysia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Cozy hotel & great view but bad location
The hotel is cozy especially at night. At daytime just fan is enough. The view from the balcony of the kinabalu wing is spectacular: the mount kinabalu is right in front of you. However, you need some luck to see the mountain as it is foggy most of the time. The staff are very friendly The equipment not at the best condition: TV with only 3 channels to watch, picture quality is bad. Breakfast was provided but very basic and it repeat everyday however the dinner is nice and not expensive but ofcourse not included The worst part: it is located 3km away from the main road with very rogue road. You would better drive your own vehicle if you want to stay here

8/10 Good

Kamal, KL M'sia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of Mount Kinabalu & surroundings.
The access road to Celyn Resort needs huge improvement. Luckily we have our local driver who was driving without problem to reach the resort as he knows the place well. The place is very beautiful with excellent view. Woke up in the morning facing the Mount Kinabalu while waiting for the sunrise. Such a great feeling.

8/10 Good

Nordiyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

KUANG, Selangor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor road condition
the trip to celyn resort was forced to abandon last minute as realized the condition of the road was bad, untarred road which is not suitable for my myvi

6/10 Okay

Eugene, E

Liked: Cleanliness, room comfort
Room with a view. ...
Nice view rooms but the service of the staff was not very helpful. We were the only people and still np support. Due to the quake the restaurant was being renovated. We had to eat outside which was a bit cold.

8/10 Good

goh geok, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return at a shot!
The hotel was set far back from the road and far from the town. This is wonderful as it was very very quite and you could hear the cicadas in the night and bird calls in the day. There were many flying insects attracted to the lights of the units but this did not bother us at all and in fact added to the ambience of the resort. We were about the only guests at the resort so practically got the place to ourselves. The staff were friendly and helpful and the rooms were very clean. The beds especially had wide and firm matresses - a bonus. As the resort is set on the side of a hill, the paths to the different units were steep so we had to be careful when walking to and from the dining/reception areas.Mt Kinabalu was fully visible from our rooms in the Kinabalu Wing.

8/10 Good

Yaakob, Seremban, Negeri Sembilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kinabalu Welcome u
The surrounding and view were very exciting. Good place for a holiday

6/10 Okay

stewest

Liked: Cleanliness, room comfort

8/10 Good

Chia, Kuala Lumpur

Disliked: Room comfort
Great View But Basic Room
We booked two Kinablu Wing rooms. It was a very sunny and clear day when we checked in. Thus, the view from the balcony was FANTASTIC on the first day. The next day however was cloudy and the view of Mt Kinabalu was mostly obstructed. The room was rather basic and the bed was very old and worn out. The room size is small but compensated by a spacious balcony. Breakfast was OK. The road leading up to this resort is very bumpy and it may be very muddy to travel on a rainy day. If you want to stay in this resort, make sure you get a room that faces Mt Kinabalu.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view from room, roads to resort quite bumpy
You can actually saw the whole mount kinabalu from the kinabalu wing room. Huge image of the mountain. The only problem for me is the road to the resort. Quite bumpy... Others are good. You can also rent mahjong/rami, poker for a resonable price! Food there are not bad too.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote but pleasant
Pros: Beautiful views, good breakfast, clean and comfortable rooms, short drive to Ranau and park entrance, friendly staff Cons: Rough 3km dirt road to access from A4, nice for Borneo but would compare to a clean Motel / Budget Inn 6 in USA, no WiFi, RM 50 key deposit Suggestions: Don't come here without a car / motorcycle / van, don't plan to come and go several times a day

8/10 Good

Mich, Penang

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Kinabalu View

6/10 Okay

jungyi, KK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
전망이 좋은호텔
산위에 있어서 전망은 당연히 좋지만 시설은 전반적으로 많이 낙후되어 있읍니다 물도 잘안나오고 전기도 들어왔다 나갔다하고... 오래된 공사 폐자재도 계단옆 빈공간에 그냥 방치되어 있네요... 그나마 직원들은 친절한 편입니다
Stayed 2 nights in May 2017

8/10 Good

Arun, Aarhus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view. Great room. Bad transportations op
Fantastic view!!! Never seen anything like the view. Mount Kinabalu can be seen from the room and it's beautiful. Room was fine as well - nothing fancy. Remember!!!! It is difficult to get and get away from there by public transport and taxies don't come there. It is really remote. Their shuttle service is good though(but expensive) For the tech people: wifi there sucks..