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Reviews of ONOMO Hotel Rabat Terminus

4 out of 5
ONOMO Hotel Rabat Terminus
286, Avenue Mohamed V, Rabat

Reviews

8.0

Very good

Rating 10 - Excellent. 52 out of 143 reviews" "
Rating 8 - Good. 61 out of 143 reviews" "
Rating 6 - Okay. 17 out of 143 reviews" "
Rating 4 - Poor. 4 out of 143 reviews" "
Rating 2 - Terrible. 9 out of 143 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay quite well
Stayed 3 nights in Apr 2024
Response from Nadia on 12 May 2024
Dear Customer,First of all I want to thank you for choosing Onomo Hotel Terminus for your stay in Rabat. We are pleased to know that you enjoyed our hotel. Your satisfaction is our interest, the reason we have a very well-trained team, available at any time and for any requests. We hope to see you again very soon.Best regards,

10/10 Excellent

MELISSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like every thing
Stayed 1 night in Apr 2024
Response from Nadia on 27 Apr 2024
Dear Customer, we very much appreciate your comments regarding your stay at Onomo Hotel Terminus. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,

10/10 Excellent

Prem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, though noisy at night, staff was very helpful, breakfast was below average.
Stayed 1 night in Mar 2024
Response from Nadia on 1 Apr 2024
Dear Customer, we very much appreciate your comments regarding your stay at Onomo Hotel Terminus. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,

2/10 Terrible

Sovan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stay at onomo at Rabat madina frequently also other location , I stayed here 1st time the lady check me in is terrible , staffs are not friendly and helpful , person check me in block the keys an hour before scheduled check out time , person on luggage / car park area stand and watch how some people struggle at times , it’s really poor experience.
Stayed 1 night in Mar 2024
Response from Nadia on 23 Mar 2024
Dear Customer ,First of all, I would like to thank you for choosing Onomo Hôtel Terminus for your stay in Rabat. We thank you for your feedback and note that you did not appreciate our services and that your stay did not live up to your expectations. Making each stay as pleasant as possible is our No1 priority. We have taken into account your comment regarding the reception staff. We apologize for the misunderstanding that occurred between you regarding the accompanying and assure you that according to the law, it is strictly prohibited to accept Moroccan nationality female guests in the room without a legal relationship. Once again, we thank you for your comments and hope to regain your trust during a future stay. Looking forward to welcoming you soon.Regards,

2/10 Terrible

Yvonne

Stayed 2 nights in Feb 2024
Response from Nadia on 24 Feb 2024
Dear Customer ,Thank you for taking the time to share your opinion. We would have preferred your experience to be more pleasant, but your feedback is very important to us because it helps us improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't achieve it this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best of what our customers enjoy every day.Best regards,

10/10 Excellent

Noam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nadia on 20 Feb 2024
Dear Customer, we thank you for your kind Feedback after your stay at Onomo Hotel Terminus Rabat.It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

10/10 Excellent

Rania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone has been so kind and gracious. I have truly felt at home here.
Stayed 1 night in Feb 2024
Response from Nadia on 20 Feb 2024
Dear Customer, thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Onomo Terminus Rabat to offer you an experience even better than the first one. Best regards

10/10 Excellent

Ahmed

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in Dec 2023
Response from Nadia on 18 Jan 2024
Dear Customer, we very much appreciate your comments regarding your stay at Onomo Hotel Terminus. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,

10/10 Excellent

Latifa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Natalie

Stayed 1 night in Aug 2023
Response from Nadia on 12 Sept 2023
Dear Customer,First of all I want to thank you for choosing Onomo Hotel Terminus for your stay in Rabat. We are pleased to know that you enjoyed our hotel. Your satisfaction is our interest, the reason we have a very well-trained team, available at any time and for any requests. We hope to see you again very soon.Best regards,

8/10 Good

mounia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Nadia on 19 Aug 2023
Bonjour, Nous sommes très ravis, et espérons être toujours à la hauteur de vos exigences. Cordialement,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business travel
Well appointed hotel that’s perfect for business trips. Very loud music on rooftop lounge on Thursday nights so keep this in mind if you’re a light sleeper
Stayed 4 nights in May 2023
Response from Nadia on 11 Jun 2023
Dear Customer, would like first of all to thank you for the interest you have shown in our Hotel. Know that your remark were welcomed and of course taken into account. Please, be sure that I am going to pass this information to the related departments, so that your next stay with us more enjoyable. Best regards,

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and a great hotel.
Stayed 2 nights in Apr 2023
Response from Nadia on 20 Apr 2023
Dear Customer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards

4/10 Poor

Matt

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not a VIP Member hotel as claimed. Room was like a junk, not even suitable to rent. Broken doors, painting faded, curtain not working.

8/10 Good

Arfhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good ,The hotel had good staff polite courteous and helpful. Would recommend it and would use this hotel again
Stayed 8 nights in Nov 2022

6/10 Okay

Janis

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is well located and it felt safe to walk around day and night. Restaurants, ATMs & attractions within an easy walk. The roof garden restaurant is stunning. No alcohol is served onsite, nor can one bring a bottle of wine to dinner. The service did not meet expectations. The in-room safe had no instructions & I managed to lock myself out the first day. I asked the desk to fix it and they said they would send someone, but it never happened. The bigger issue was with towels. After my room was made up without towels, I stopped by the front desk at noontime & asked them to remedy it. After a long work day I returned about 10 pm and still no towels. I called the desk twice asking for towels and got them only after I got a bit snarky on the 2nd call. I'm a pretty chill traveller but having towels so one can shower before bed is not too much to ask. A mobility-impaired colleague staying on the same floor was in the same boat but had to go to the front desk to get towels that evening. My room was small but comfy.
Stayed 8 nights in Oct 2022

10/10 Excellent

Katherine

Stayed 1 night in Oct 2022
Response from Nadia on 4 Oct 2022
Dear Katherine ,First of all I want to thank you for choosing Onomo Hotel Terminus for your stay in Rabat. We are pleased to know that you enjoyed our hotel. Your satisfaction is our interest, the reason we have a very well-trained team, available at any time and for any requests. We hope to see you again very soon.Best regards,

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2022

8/10 Good

May

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs to be greatly improved.
Stayed 1 night in Sep 2022
Response from Nadia on 27 Sept 2022
Dear customer, Thank you for choosing Onomo Hotels Terminus and for the time you spent to share your impressions with us. I have carefully noted your valuable remark that you have specified and I will forward it to the department concerned. Looking forward to seeing you again soon with us,Best regards.

6/10 Okay

Yasmin

Stayed 7 nights in Jun 2022
Response from Nadia on 4 Oct 2022
Dear customer,thank you very much for your review! We hope to welcome you again soon.Best Regards.

8/10 Good

Driss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great across the board!
Stayed 1 night in May 2022
Response from Nadia on 4 Oct 2022
Dear Customer,First of all I want to thank you for choosing Onomo Hotel Terminus for your stay in Rabat. We are pleased to know that you enjoyed our hotel. Your satisfaction is our interest, the reason we have a very well-trained team, available at any time and for any requests. We hope to see you again very soon.Best regards,

4/10 Poor

Sami

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Nadia on 4 Oct 2022
Dear Sami,Thank you for the great visit of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location, very helpful staff, okay rooms.
Great location to train station and attractions. Facilities in reasonably good shape but a simple full shower door could save guests flooded floor and the Onomo, lots of time cleaning and maintaining leaky areas. Some more electrical outlet could help and there is definite need for brighter lights in the rooms
Stayed 2 nights in Mar 2022
Response from Nadia on 15 Apr 2022
Dear Customer, Thank you for taking the time to write to us following your stay at Onomo Rabat Terminus. We are very happy that your stay met all your expectations, our teams are committed to providing you with the best service and your satisfaction is their greatest reward. We have also taken note of your comments and will do what is necessary with the departments concerned. Looking forward to welcoming you soon.Best regards,

8/10 Good

Brooke

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Nadia on 29 Mar 2022
Cher(e) Client(e), Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Onomo Rabat Terminus. Nous sommes très heureux que votre séjour ait répondu à toutes vos attentes, nos équipes ont en effet à cœur de vous offrir le meilleur service et votre satisfaction est leur plus belle récompense.Cordialement,

10/10 Excellent

Adriana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff at check in, the porter. Room was ok. Location is excellent. Breakfast was terrible. Limited choices, dirty dishes, everything was dry and stale. For a 4 star hotel, it's a miss apart from where it is located. Will not return here.
Stayed 1 night in Mar 2022
Response from Nadia on 22 Mar 2022
First of all, we would like to thank you for having chosen our hotel Onomo Rabat Terminus and for the time you spent to share your impressions with us. We have also noted your remarks regarding the Breakfast and believe us that we will do everything possible to remedy this , so that your next stay with us more enjoyable.we hope to see you again soon.Regards

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORT and CONVENIENCE
Just right across the street from the train station. Tramway stop is also right across the street. Very convenient location. Centrally located. Access to restaurants and historical sites for a cheap taxi fare. Room has nice views of the city. STAFF WAS AMAZING. They all spoke Arabic, French, and English. I would stay here again.
Stayed 1 night in Feb 2022
Response from Nadia on 22 Mar 2022
Thank you for taking the time to write to us following your stay at Onomo Rabat Terminus. We are very happy that your stay meets all your expectations, our teams are committed to providing you with the best service and your satisfaction is their greatest reward. we hope have pleasure to see you again soon.Regards

8/10 Good

morad

Stayed 2 nights in Jan 2021
Response from Israa on 22 Feb 2021
Dear Morad , We would like to thank you for the lovely rate , we hope to welcome you back in Onomo rabat terminus for your next trip to Rabat . Best regards

10/10 Excellent

Hamid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and good hotel
Very nice and clean hotel and helpful receptionist
Stayed 2 nights in Dec 2020
Response from Israa on 9 Dec 2020
Dear Guest , We would like to thank you for the lovely rate , we hope to welcome you back for your next trip to Rabat . Best regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Israa on 2 Nov 2020
Dear guest , We would like to thank you for the lovely rate , hope to have the pleasure to welcome you back to our hotel. Best regards .

8/10 Good

PATRICE

Stayed 4 nights in Feb 2020
Response from Israa on 30 Apr 2020
Dear Guest , We would like to thank you for the lovely rate , We hope to see you again very soon. Best regards.

10/10 Excellent

Sukhjeet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Nadia on 4 Feb 2020
Dear Customer, First of all I want to thank you for choosing Onomo Hotel Terminus for your stay in Rabat. We are pleased to know that you enjoyed our hotel. Your satisfaction is our interest, the reason we have a very well-trained team, available at any time and for any requests. We hope to see you again very soon. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Israa on 24 Dec 2019
Dear Guest , We would like to thank you for the lovely rate , we hope to welcome you back for your next visit to Rabat . Best regards.

8/10 Good

Meftuni

Stayed 2 nights in Sep 2019
Response from Israa on 30 Apr 2020
Dear Guest , We would like to thank you for the lovely rate , we hope to see you again very soon . Best regards

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air-condition in the room doesn't work, and it seems to be a general failure, because the other room booked for family has the same issue. The staff responded to our complaint in a very unfriendly manner. We won't recommend this property to any single soul.
Stayed 2 nights in Aug 2019
Response from Israa on 1 May 2020
Dear Guest, Thank you for taking the time to tell us about your experience. Your comments will allow us to improve our service. We are sorry that your stay did not meet all your expectations . We hope to have the opportunity to welcome you back in the near futur . Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location opposite to Rabat Ville which was perfect to catch a train the next day.
Stayed 1 night in Jul 2019
Response from Jiti nadia on 28 Jul 2019
Dear Guest , thank you very much for your review! We hope to welcome you again soon. Regards.

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from israa on 1 May 2020
Dear Guest, Thank you for taking the time to tell us about your experience. Your comments will allow us to improve our service. We are sorry that your stay did not meet all your expectations . We hope to have the opportunity to welcome you back in the near futur . Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Jiti Nadia on 15 Jul 2019
Dear Guest, We thank you for choosing our hotet Onomo Terminus during your visit to Rabat.We are pleased to know that the stay was up to your expectations. We sincerely thank you for your evaluation and we hope to welcome you again very soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Fine hotel in a great location. The receptionist was competent, helpful and spoke good English. We needed a taxi to depart for the airport at 3:30 am which he arranged flawlessly. Our room was modern and comfortable. Definitely recommended.
Stayed 1 night in Apr 2019
Response from Jiti Nadia on 6 May 2019
Dear guest , We are very much appreciate your comments regarding your stay at Onomo Hotel Terminus. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
OK location wise
Had a room over the front street after requesting a quiet room) and it was extremely noisy. Windows not the best as could hear every single noise in the street
Stayed 1 night in Mar 2019
Response from Jiti Nadia on 13 Apr 2019
•Dear Guest,Thank you for choosing the onomo Hotels Terminus, also for the time you spend to share your experience with the Booking. i have noted carefully all the valuable remarks you have specified, and I will transfer each of them to the concerning department. In the wish to see you soon again among us, Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Jiti Nadia on 30 Apr 2019
Cher Client, Nous sommes extrêmement ravis que votre séjour parmi nous se soit bien déroulé ! Merci d'avoir pris le temps de partager vos impressions. Nous serions ravis de vous revoir parmi nous lors d'un prochain séjour. Cordialement,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Arrive by train... no hassle with taxis.. next door to the train station. Walk to most sights. GREAT front desk staff.. the view from the roof is amazing at night. Book it!!
Stayed 1 night in Feb 2019
Response from nadia jiti on 4 Mar 2019
Dear Guest, We are very much appreciate your comments regarding your stay at Onomo Hotel Terminus. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and staff is too.There is free parking lot for car.
Stayed 1 night in Jan 2019
Response from Nadia on 16 Jan 2019
•Dear Guest, Thank you for taking the time to write a review following your recent stay. It was a pleasure to welcome you to our hotel and we are very happy to learn that you had an enjoyable stay thank you for your comment relating to the professionalism of our hotel staff. We sincerely thank you for your review and we look forward to welcoming you back in the near future. Best regards,

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2018
Response from Israa on 1 May 2020
Dear Guest, Thank you for taking the time to tell us about your experience. Your comments will allow us to improve our service. We are sorry that your stay did not meet all your expectations . We hope to have the opportunity to welcome you back in the near futur . Best regards

8/10 Good

Naguib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Israa on 1 May 2020
Dear Guest , Thank you for the lovely rate , we hope to welcome you back soon among us . Best regards

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The location is great with convenient access to modern attractions, but still within walking distance of the Medina, the beach, and other sights. Parking was also very convenient.
Stayed 1 night in Sep 2018
Response from Israa on 1 May 2020
Dear Guest , We are delighted to hear that you had a wonderful stay with us at Onomo Rabat terminus and thank you for the positive review We hope to have the pleasure to welcome you back again in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Awesome
Stayed 1 night in Sep 2018
Response from Israa on 1 May 2020
Dear Guest , We are delighted to hear that you had a wonderful stay with us at Onomo Rabat terminus and thank you for the positive review We hope to have the pleasure to welcome you back again in the near future. Sincerely,

8/10 Good

Kelsey

Liked: Staff & service, property conditions & facilities, room comfort
Good location for stopover
We have stayed at this hotel a couple times before since it is right next to the Rabat Ville train station and would stay again. Very convenient location, small rooms, but everything updated. Good, strong wi-fi connection and friendly front desk staff who speak English well. Like many buildings in the area, you may see a bug, but otherwise clean.
Stayed 1 night in Aug 2018
Response from Israa on 1 May 2020
Dear Guest , We are delighted to hear that you had a wonderful stay with us at Onomo Rabat terminus and thank you for the positive review We hope to have the pleasure to welcome you back again in the near future. Sincerely,

10/10 Excellent

MC, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, comfortable and clean.
Went to a wedding and came back at 6am. Asked if we could check out a bit later. The receptionist was very nice and understanding and allowed us to stay an extra couple of hours. Very convenient location with free private parking in front of hotel. Will definitely come back when travelling to Rabat.
Stayed 2 nights in Aug 2018
Response from Israa on 1 May 2020
Dear Guest , We are delighted to hear that you had a wonderful stay with us at Onomo Rabat terminus and thank you for the positive review . We hope to have the pleasure to welcome you back again in the near future. Sincerely,

6/10 Okay

MissyK, San Francisco.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The gym was totally unusable as the air conditioning leaked and it caused a terrible mildew smell.
Stayed 2 nights in Jul 2018
Response from Israa on 1 May 2020
Dear Guest, Thank you for taking the time to tell us about your experience. Your comments will allow us to improve our service. We are sorry that your stay did not meet all your expectations and we did not have the time to meet during your stay. We hope to have the opportunity to welcome you back in the near futur . Best reagards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to meet and interestfor the nice weather
Stayed 1 night in Jul 2018
Response from Israa on 1 May 2020
Dear Guest , We are delighted to hear that you had a wonderful stay with us at Onomo Rabat terminus and thank you for the positive review . We hope to have the pleasure to welcome you back again in the near future. Sincerely,