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Hugo & Carter's Backpackers & Motel

Photo gallery for Hugo & Carter's Backpackers & Motel

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Free WiFi, bed sheets
Free WiFi, bed sheets
Free WiFi, bed sheets
Free WiFi, bed sheets

Overview of Hugo & Carter's Backpackers & Motel

Hugo & Carter's Backpackers & Motel

2 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
39 Bell St, Tauranga, Bay Of Plenty, 3110

Explore the area

  • Popular LocationFernland Spa3 min drive
  • Popular LocationTauranga South Bowling Club4 min drive
  • Popular LocationTenpin Tauranga4 min drive
  • AirportTauranga (TRG)10 min drive

Choose dates to view prices

About this area

Tauranga

Hugo & Carter's Backpackers & Motel is located in Tauranga. Waimarino Adventure Park and Tauranga Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Fernland Spa and Memorial Park. Tauranga South Bowling Club and Tenpin Tauranga are also worth visiting.

What's nearby

  • Fernland Spa - 3 min drive
  • Tauranga South Bowling Club - 4 min drive
  • Tenpin Tauranga - 4 min drive
  • Memorial Park - 6 min drive
  • Tauranga Domain - 7 min drive

Getting around

  • Tauranga (TRG) - 10 min drive

Restaurants

  • Own Masala - 4 min drive
  • Sierra Cafe - 4 min drive
  • Cafe Eden - 4 min drive
  • Somerset Cottage - 4 min drive
  • The Pizza Library Co. - 5 min drive

About this property

Hugo & Carter's Backpackers & Motel

Tauranga hostel in Judea with free parking
Along with a microwave in a common area, this hostel has a fridge in a common area and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a library and a TV in a common area are on-site. All rooms are shared and offer free WiFi and showers.
Hugo & Carter's Backpackers & Motel offers 16 forms of shared accommodation. This Tauranga hostel provides complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Family friendly

  • Laundry facilities

Conveniences

  • Library
  • No lifts

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities

Languages spoken

  • English

More

  • Communal living room
  • Designated smoking areas
  • Shared microwave
  • Shared fridge
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Shower

More

  • Mobile key entry
  • Shared accommodations

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa and Mastercard; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hugo & Carter's Backpackers & Motel Tauranga

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 13 out of 38 reviews
5 - Excellent 34%
Rating 4 - Good. 17 out of 38 reviews
4 - Good 45%
Rating 3 - Okay. 5 out of 38 reviews
3 - Okay 13%
Rating 2 - Poor. 3 out of 38 reviews
2 - Poor 8%
Rating 1 - Terrible. 0 out of 38 reviews
1 - Terrible 0%

4.2/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
You get what you pay for and this place is perfectly adequate. There were plenty of minor faults, such as a missing lightbulb, one severely flickering lightbulb, lack of on-site parking for the number of units available. We couldn't figure out how to turn the TV on using the universal remote provided and one of the bunk beds had loose screws that made the ladder pretty wobbly. But given it's the cheapest place in town that's not overly surprising. It is nice and secluded and it's nice to be able to let the kids run on the grass outside.
Stayed 2 nights in Sep 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay for the night. Warm, comfortable and safe. Thank you
Stayed 1 night in Jul 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The unit was lovely and clean. We were only given one face cloth for a two person stay over night. The shower took a long time to reach hot and it would not mix with the cold to be able to shower. It was either scolding hot or freezing cold. The ply of the toilet paper was bad that it was hard to rip off to use it just ripped to small pieces when you touched it. The only place to sit in the unit was on the bed (no chairs). We were told it was a motel unit that we were renting for the night so we expected to have a kettle and cups and saucers with tea bags and milk. When I went to the main Kitchen they informed me that none were suppled. We were very disappointed as we paid $86.00 for one nights stay.
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/5 Poor

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not very clean, sheets had not been changed
Stayed 1 night in Apr 2021