Italian cuisine

Reviews of Best Western Plus City Centre/Centre-Ville

3.5 out of 5
Best Western Plus City Centre/Centre-Ville
330, de la Couronne street, Québec City, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 535 out of 1147 reviews" "
Rating 8 - Good. 379 out of 1147 reviews" "
Rating 6 - Okay. 132 out of 1147 reviews" "
Rating 4 - Poor. 69 out of 1147 reviews" "
Rating 2 - Terrible. 32 out of 1147 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from The front desk on 14 Mar 2024
Hello Eric,We are glad to hear that you enjoyed your stay at our hotel. We hope to see you again soon!

6/10 Okay

Barbara

Travelled with family and small children
Liked: Cleanliness
The staff were not engaging. They provided very little information about the facilities of the hotel and offer no recommendations. The restaurants were every good and the staff their were very friendly and welcoming.
Stayed 3 nights in Mar 2024
Response from The front desk on 13 Mar 2024
Hello Barbara,Thank you for letting us know about your stay at the hotel. We are sorry to hear that your experience with our front desk agent was not to your liking and we will try our best to make sure it does not happen anymore. We hope you were still able to enjoy your stay in Quebec City!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated hotel, clean, and good price. Will stay there again.
Response from The front desk on 11 Mar 2024
Hello John,We are glad to hear that you enjoyed your stay at our hotel. See you next time!

8/10 Good

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel. Good services and amenities. Stayed for 4 nights. Had a good room with a big screen. Will be back sometime soon if not then next year.
Stayed 4 nights in Mar 2024
Response from The front desk on 11 Mar 2024
Hello Lorne,Thank you for leaving a review. We are glad to hear that you will be back next year!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, rooms were quiet and clean.
Stayed 1 night in Mar 2024
Response from La réception on 8 Mar 2024
Bonjour Jessica,Merci d'avoir laissé un commentaire sur votre séjour. Nous sommes heureux de voir que vous ayez profité de la chambre pendant votre séjour.Bonne journée!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from La réception on 5 Mar 2024
Bonjour Kelly,Merci pour la note, cela est grandement apprécié!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from The front desk on 26 Feb 2024
Hello Michael,Thank you for leaving a review. We are glad to hear that you enjoyed your stay at our hotel. We hope to see you again soon!

2/10 Terrible

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La réception on 26 Feb 2024
Bonjour Christian,Merci d'avoir laissé un commentaire sur votre séjour. Est-ce qu'il serait possible de savoir la cause d'une note autant basse? Cela nous aiderait à pouvoir mieux vous accueillir lors de votre prochain séjour.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La réception on 22 Feb 2024
Bonjour Gabrielle,Merci d'avoir laissé une note sur votre séjour. Nous espérons vous revoir chez nous dans le futur!

6/10 Okay

Vanessa

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from La réception on 20 Feb 2024
Bonjour Vanessa,Merci pour la note, nous espérons que vous avez apprécié votre séjour dans notre établissement!

8/10 Good

Reggie

Travelled with family and small children
Liked: Staff & service
First night we had dirty towels in wash room. Parking was hard to get. Area was not nice but the rest of Quebec city was really nice.
Stayed 4 nights in Feb 2024
Response from The front desk on 21 Feb 2024
Hello Reggie,We are sorry about the inconvenience you had during your stay. We hope that you where still able to enjoy Quebec city to its fullest. Have a good day!

10/10 Excellent

JoAnn, Washington Depot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The only complaint is not enough outlets to charge devices.
Stayed 3 nights in Feb 2024
Response from The front desk on 9 Feb 2024
Hello,Thank you for leaving a review, it is greatly appreciated!

6/10 Okay

Michel

Business traveller, Travelled with partner
Disliked: Cleanliness
La propreté laissait à désirer.
Stayed 2 nights in Feb 2024
Response from La réception on 9 Feb 2024
Bonjour Michel,Merci d'avoir laissé un commentaire sur votre séjour!

8/10 Good

Juan José

Stayed 2 nights in Feb 2024
Response from La réception on 20 Mar 2024
Bonjour Juan José,Merci pour la note, cela est très apprécié!

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from La réception on 5 Feb 2024
Bonjour Brian,Merci d'avoir laissé une note sur votre séjour!

4/10 Poor

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La réception on 3 Feb 2024
Bonjour Luigi,Merci d'avoir laissé une note!

4/10 Poor

Lord

Disliked: Amenities
The app mentioned there was breakfast and there was not, and the was an opened bar of soap for us to use, and staff didn’t show up to bring another
Stayed 1 night in Jan 2024
Response from The front desk on 31 Jan 2024
Hello Lord,Thank you for leaving a review on your stay. We are sorry to hear that it was not up to your standards.

10/10 Excellent

Chantale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for my family of 4
Stayed 2 nights in Jan 2024
Response from The front desk on 29 Jan 2024
Hello Chantale,Thank you for the kind comment, we hope to see you again in our hotel!

10/10 Excellent

THUY TIEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The front desk on 29 Jan 2024
Hello,Thank you for leaving a note on your stay!

4/10 Poor

Andrei

Disliked: Cleanliness, property conditions & facilities
Very noisy. Not clean. Waited for our food for 1 hour.
Stayed 1 night in Jan 2024
Response from Leo on 21 Jan 2024
Bonjour, we are sorry to hear your stay with us was not perfect.

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a really nice hotel, in a cool area. Sadly since it was SO cold and windy it made exploring rather difficult. Many shops and some restaurants were closed due to the cold. Also the snow on the roads and the parking lots was not being efficiently cleaned so it made parking difficult; this was a bit of a pain considering that I was paying $30 a day for parking. What was very good was that at least the Hotel had THREE parking lots available, all right next to the hotel.
Stayed 2 nights in Jan 2024
Response from The front desk on 19 Jan 2024
Hello Nicholas,Thank you for leaving a review on your stay. We are sad to hear that the weather hindered your stay.

8/10 Good

Coura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, loved the convenient location, staff was very friendly and provided great service. Will definitely come back here again and refer other people.
Stayed 1 night in Jan 2024
Response from The front desk on 15 Jan 2024
Hello Coura,Thank you for leaving a review on your stay, we hope you enjoyed it!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 5 nights in Dec 2023
Response from Leo on 14 Jan 2024
Merci de votre commentaire!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant has stellar food and drinks, and it’s close to everything.
Response from The front desk on 9 Feb 2024
Hello Brandi,Thank you for the review, it is greatly appreciated!

10/10 Excellent

David Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing I loved was the self check-in and check-out
Stayed 4 nights in Jan 2024
Response from Leo on 14 Jan 2024
Thank you for leaving a comment regarding your stay. We are glad to hear you enjoyed it and that you liked our self service machines!

10/10 Excellent

Shahzad

Stayed 3 nights in Dec 2023
Response from The front desk on 26 Jan 2024
Hello Shahzad,Thank you for leaving a note on your stay!

10/10 Excellent

Ruzgar, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay. The room was spacious and clean. It had everything a hotel room is supposed to have. The location is a bit of a walk from the old town but it’s still close enough. There are some restaurants and stores around the hotel. During summer, the walk should not be an issue at all. The parking was very easy. There is a parking lot for the hotel for an extra charge or there are several parking lots around the hotel (indigo). The check-in/out process was quick and the staff were friendly and had no issues with communication. The pool seemed nice but since there is no sauna or steam room it was a bit cold for us to go in during winter season and there was a few kids playing with their parents splashing water in the pool so didn’t get to take advantage of this amenity. However, the pool area was nice and they offer pool towels upon entry so you don’t have to bring them yourself.
Stayed 2 nights in Dec 2023
Response from Leo on 14 Jan 2024
Thank you for leaving such a detailed and constructive comment regarding your stay! We are glad to hear your experience with us was pleasant and we hope to host you again anytime soon! Best regards,

8/10 Good

CORINNE

Stayed 3 nights in Dec 2023
Response from La réception on 3 Feb 2024
Bonjour Corinne,Merci d'avoir laissé une note sur votre séjour!

10/10 Excellent

Maria Patricia

Stayed 1 night in Dec 2023
Response from Leo on 21 Jan 2024
Merci d'avoir laissé un commentaire suite à votre séjour. Nous sommes ravis d'entendre que ce dernier fût agréable.

10/10 Excellent

Arash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Leo on 1 Jan 2024
Merci de vos commentaires!

8/10 Good

Chelliah

Liked: Cleanliness, staff & service, property conditions & facilities
Car park too expensive
Stayed 3 nights in Dec 2023
Response from Leo on 1 Jan 2024
Thank you for leaving a comment regarding your stay. We are glad to hear you enjoyed it even considering the car park fees.

8/10 Good

Mariel Rufina

Stayed 1 night in Dec 2023
Response from Leo on 1 Jan 2024
Merci de vos commentaires!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good
Response from Leo on 1 Jan 2024
Thank you for leaving a comment regarding your stay! We are glad to hear you enjoyed it.

8/10 Good

Kevin

Stayed 3 nights in Dec 2023
Response from The front desk on 19 Jan 2024
Hello Kevin,Thank you for leaving a review on your stay, it is greatly appreciated.

4/10 Poor

Mahmood

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I liked was the restaurant and Arthur which made great cocktails for us. They charged more than $30 for parking in open area which was muddy and unsafe with no light. Heating system was extremely noisy and couldn’t sleep because of it.
Stayed 1 night in Dec 2023
Response from The front desk on 29 Dec 2023
Hello Mahmood,Thank you for leaving a review on your stay. We are sad to hear that some parts of your stay were unpleasant. We hope to see you again for a future stay!

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from The front desk on 29 Dec 2023
Hello Callum,Thank you for leaving a note on your stay!

8/10 Good

sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from La réception on 29 Dec 2023
Bonjour Sébastien,Merci d'avoir laissé une note à votre séjour!

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I preferably love the place- the cleanliness and accessibility to all tourist spot. Service of staff is excellent. They helped us booking for bus tour and gave us things to do and visit tourist areas.
Stayed 3 nights in Dec 2023
Response from The front desk on 31 Jan 2024
Hello Olivia,Thank you for leaving a review. We are glad to hear that you enjoyed your stay!

10/10 Excellent

MHD WAJDI

Stayed 3 nights in Dec 2023
Response from The front desk on 29 Dec 2023
Hello,Thank you for leaving a note on your stay. We hope to see you again in the future!

10/10 Excellent

Edison

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 2 nights in Dec 2023
Response from The front desk on 29 Dec 2023
Hello Edison,Thank you for leaving a note, we hope to see you again in the near future!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in cetral location. Parking fee is horrendeous. Quality hotel with nice restaurant.
Stayed 3 nights in Dec 2023
Response from The front desk on 29 Dec 2023
Hello Andre,Thank you for leaving a comment on your stay. We hope to see you again in the near future!

2/10 Terrible

stanislav

Response from The front desk on 29 Dec 2023
Hello Stanislav,Thank you for leaving a note. Would it be possible to know why the low score?Thank you and have a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leo on 14 Jan 2024
Merci de votre commentaire!

10/10 Excellent

Céline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leo on 14 Jan 2024
Merci de votre commentaire!

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nothing i like everthing
Stayed 3 nights in Dec 2023
Response from Leo on 14 Jan 2024
Thank you for leaving a comment regarding your stay! We are glad to hear you enjoyed it overall.

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leo on 14 Jan 2024
Merci de votre commentaire!

6/10 Okay

Jennifer

Stayed 3 nights in Nov 2023
Response from Leo on 14 Jan 2024
Merci de votre commentaire!

10/10 Excellent

Annie

Stayed 3 nights in Nov 2023
Response from Leo on 14 Jan 2024
Merci de votre commentaire!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environment is good
Stayed 1 night in Dec 2023
Response from Leo on 14 Jan 2024
Thank you for leaving a comment regarding your stay! We are glad to hear you enjoyed it.

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of construction
Stayed 3 nights in Nov 2023
Response from Leo on 14 Jan 2024
Thank you for leaving a comment regarding your stay! We are sorry to hear the construction around the hotel affected your stay negatively.