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Reviews of Dreams Onyx Resort & Spa All Inclusive

4 out of 5
Dreams Onyx Resort & Spa All Inclusive
Playa Uvero Alto, Punta Cana, Provincia La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1009 reviews" "
Rating 8 - Good. 192 out of 1009 reviews" "
Rating 6 - Okay. 100 out of 1009 reviews" "
Rating 4 - Poor. 49 out of 1009 reviews" "
Rating 2 - Terrible. 63 out of 1009 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

shonta l

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I went on a vacation with my daughter. We booked for 5 days. I want to say that the staff was very professional. The food was TERRIBLE. They served the same food everyday. The only thing they would do is add a different ingredient so it can seem different, but it's not. If you don't eat beef nor pork. Then this is not the resort for you. PORK AND BEEF IS BIG HERE! The drinks are TERRIBLE. They DO NOT HAVE TOP SHELF LIQUOR AT ALL, so please don't go there expecting to much. The pools close at 6 pm. The hibachi restaurant is not good at all ( Spice). The cook was not engaging at all to his customers. He was rushing. The resort is big for nothing. You have to walk every where. They don't have a lot of parties for the guests. They don't have thatany activities for adults. I don't drink from their cups because i killed a roach ( I have pictures) which was crawling from the mini bar at the buffet area.
Stayed 5 nights in May 2024

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was compact easy access to everything.
Stayed 7 nights in May 2024
Response from Social Media Manager on 22 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Calamity

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was pleasantly enhanced by the fact that I had my personal concierge Javier Valdez who not only performed his job duties but went above & beyond to make sure my every need was met from helping me make arrangements to extend my stay to scheduling appointments, so i highly recommend this property & especially the staff & excellent services they provided
Stayed 1 night in May 2024
Response from Social Media Manager on 22 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Dreams Onyx 5/16-5/19 with my husband and one and half year old. Had a junior swim up suite which had a separate sitting area where we put the pack and play and then put our own curtain up to make a bedroom area for baby. Room was clean and plenty of space for all of our stuff. The pool right outside of our room was perfect for nap time and when he went to bed early. We would hang out outside and would get drinks brought to us. Having the private pool was great for having a young child. Food was good for all inclusive our favorite was the steak house. We had no problems getting a spot at the beach and baby had plenty of room to play with all his beach toys. Overall a beautiful resort and a relaxing vacation.
Stayed 3 nights in May 2024
Response from Social Media Manager on 21 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

ebony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and great food! All the staff are very nice and helpful. Breilin was the best Private concierge! He booked our restaurant reservations , transportation, and excursions. We did not have to stress about booking activities outside the resort. Ask for Breilin for your Private concierge!!!
Response from Social Media Manager on 21 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Ella

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love dreams, Onyx Punta, Cana. We’ve been four times now and without mentioning that they upgraded us to premiere and made us feel like family coming home. We get this from up room for our two kids and have a wonderful time as a family. We can walk, barefoot from our room to the beach and enjoy friendly faces along the way, the staff is excellent from Javier, Peter, cinnamon, cappuccino, Vladimir, Simon, and all the entertainment staff so much fun and helpful always we look forward to our next trip already! When we go we stay for 9 days and it feels like home away from home. We celebrate birthdays, Mother’s Day the spa is amazing.
Stayed 9 nights in May 2024
Response from Social Media Manager on 21 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Jordyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier was amazing! Super attentive and understanding. Very quick with responses and updates. He took care of everything for us. We highly recommend this property!
Stayed 4 nights in May 2024
Response from Social Media Manager on 21 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Tanisha

Liked: Staff & service, property conditions & facilities
Preferred club for adults and my butler was Henry! It was a great and seamless experience.
Stayed 3 nights in May 2024
Response from Social Media Manager on 20 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

shayla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was incredible and super friendly. Expedia had provided us with our own concierge and Javier was amazing! He helped us with dinner reservations, transportation and just checking in on us to make sure we were having a great time and if we needed anything. This was my first trip to Punta Cana and I will definitely be back !
Stayed 4 nights in May 2024
Response from Social Media Manager on 20 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience overall! Very clean and accommodating. The staff is very nice and the areas very aesthetic. Javier from Concierge was awesome hands down great experience overall!
Stayed 6 nights in May 2024
Response from Social Media Manager on 20 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Latoya

Travelled with partner
Liked: Staff & service, amenities
Javier was our concierge and he was so accommodating. He was attentive and helpful during our stay.
Stayed 4 nights in May 2024
Response from Social Media Manager on 20 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Majd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Bad Wifi and ok food.
Stayed 5 nights in May 2024
Response from Social Media Manager on 20 May 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 Excellent

Anastazia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was fantastic! Everyone was so kind, and helpful. Javier was a huge help, any questions we had, he answered or even took care of it for us.
Stayed 5 nights in May 2024
Response from Social Media Manager on 20 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Rosemberg

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our Own personal Butler his name was Javier and he was excellent, he texted us every morning to see if we needed anything. He was very attentive to us. All staff were amazing!!! We will be definitely be coming back
Stayed 5 nights in Apr 2024
Response from Social Media Manager on 20 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

LaTrelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This birthday trip was amazing. From our concierge Javier, making our trip a memorable one with the decorations in our room and reservations to Spice restaurant. Javier was most definitely there to answer all of our questions regarding excursions and different activities that took place at the resort... If you decide to take a trip to the Dominican Republic, please stay at Dreams Onyx Resort and Spa and request Javier as your concierge.
Stayed 4 nights in May 2024
Response from Social Media Manager on 17 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 2 nights in May 2024
Response from Social Media Manager on 17 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Dyessenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Onyx was very nice, enjoyed my stay. There were many activities, beautiful beaches and pools. Javier was an excellent concierge who assisted me with everything during my stay. My family and I loved the resort and plan to return.
Stayed 3 nights in May 2024
Response from Social Media Manager on 15 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

4/10 Poor

Dominique

Travelled with partner
Disliked: Cleanliness, staff & service
The staff never came to clean my room, change linen, add toiletries, update room bar. All food except Japanese steakhouse was horrible. VIP was awesome and I totally recommend. Outside staff was friendly and helpful.
Stayed 3 nights in May 2024
Response from Social Media Manager on 15 May 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Social Media Manager on 17 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and patient and welcoming
Stayed 1 night in May 2024
Response from Social Media Manager on 15 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Delaverne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with nice staff. Javier went above & beyond to make sure we were comfortable during our stay.
Stayed 3 nights in May 2024
Response from Social Media Manager on 15 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Christian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, everything and everyone was very accommodating, specially Javier, our personal concierge!
Stayed 3 nights in May 2024
Response from Social Media Manager on 15 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Victor Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier Valdez se portó excelente con nosotros, su servicio y profesionalismo contribuyó gran parte de lo bueno de nuestra estadía.
Stayed 3 nights in May 2024
Response from Social Media Manager on 14 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and overall stay was great. Clean and plenty on the property to keep you busy pools, dinning and of course the beach. Staff was friendly and helpful, even the guy that almost had us signed up for a time share type experience (we realized what it was and didn’t do it. The cons of the property were the beds weren’t as comfortable as we’d like, the vendors on the beach were aggressive and didn’t tell you until after they would put a bird on you that it was 40 dollars for the picture they just took on your phone. Overall good experience though, very nice for a family if you are going that route.
Stayed 4 nights in May 2024
Response from Social Media Manager on 13 May 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

2/10 Terrible

J

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Well first we found roches in the room secound i was calling the javier he was in charge and he had a attitude and said that I shouldn’t talk avout it because he was givng me something for free the ac didnt work towels smell bad supervisor was bad too since i had a upgrade. They kept saying it was something for free when really it wasnt well it was the worst two days of my life
Stayed 2 nights in May 2024
Response from Social Media Manager on 13 May 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 Excellent

Kenisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, from the service, the room, and the food. I can’t wait to come back. Our Butler Javier made our stay exceptionally memorable!
Stayed 4 nights in May 2024
Response from Social Media Manager on 13 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Mathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier was my host he was incredible from the start. As soon as I arrived, I was greeted and assisted with my luggage and he accompanied me to find my room. He briefly explained all the details about the Hotel. He also asked what was the special occasion. It was my Birthday Celebration. Throughout my stay I was well informed daily. He was attentive and played a huge role in making my birthday special. On my birthday, I came to my room and was welcomed with a Birthday sign, balloons and a treat. Any questions I had about any needs he accommodated my stay. I was so grateful and blessed to have him as a host. His professionalism, attentiveness and willingness is honorable! Go Javier!!
Stayed 3 nights in May 2024
Response from Social Media Manager on 13 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Amardeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time here ! Javier was amazing and very helpful !! Would def recommend !!!!
Stayed 3 nights in May 2024
Response from Social Media Manager on 13 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

AMANDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier made our trip amazing! We will definitely be back
Stayed 3 nights in May 2024
Response from Social Media Manager on 10 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Chandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2024
Response from Social Media Manager on 10 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Rosely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, Javier nuestro concierge fue espectacular. Nos hizo sentir cómo reyes.
Stayed 3 nights in May 2024
Response from Social Media Manager on 10 May 2024
Apreciado huésped, Agradecemos inmensamente por el tiempo dedicado en compartirnos comentarios tan positivos acerca de nuestro resort, nos encanta que haya podido disfrutar de nuestro servicio y de nuestro staff. Sus comentarios nos motivan a continuar ofreciendo un servicio exclusivo e impecable a cada uno de nuestros huéspedes. Anhelamos poder recibirle nueva vez, en un futuro cercano, le garantizamos la mejor de las experiencias.Saludos cordiales,

10/10 Excellent

Karen A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent options for everything. The employees are friendly and helpful and always there to help. The food is delicious and I love that they are so many different options available to choose from, Whether it’s breakfast, lunch or dinner , you have your choice . My concierge Javier is wonderful.. he helped me from the beginning to the end of my stay. Anything I wanted and he was just a phone call or text away. Thank you, Javier. Thank you very much for your hospitality.. I went for my birthday trip, and he made sure my birthday was one for the books.. I will always remember this trip.
Response from Social Media Manager on 10 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Social Media Manager on 10 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Jeanesky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier made my experience the best experience ever. I will be booking another experience and ask for Javier everytime he will make sure your stay is an amazing one
Stayed 3 nights in May 2024
Response from Social Media Manager on 10 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Naderge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The people were so nice, kind and helpful. Javier helped me and my friends out a lot. Would recommend to all my friends
Stayed 2 nights in May 2024
Response from Social Media Manager on 8 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Saquenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was rude after we told her we was not interested in the timeshare presentation. We needed 2 reservations merged so that we would not have to change rooms and she did not assist with that. We had to go back to the front office the following day and someone else assisted us. Property was really clean. The ladies in the ice cream shop were really nice. The DJs at Dreams and Breathless left a lot to be desired at the pools, club, and the main stage. The best food was at the steakhouse.
Stayed 1 night in May 2024
Response from Social Media Manager on 8 May 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 Excellent

Ruth Jessenia, FLUSHING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler Javier was amazing!
Stayed 4 nights in May 2024
Response from Social Media Manager on 8 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Social Media Manager on 10 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Serge M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been my favorite resort so far. The staff here are amazing and Javier was very helpful and an excellent communicator with daily updates on activities at the resort. We had access to both Dreams Onyx and the Breathless resort so food options were almost unlimited. This resort has the been food so far and I’ve been to 7 resorts I the past years. The only downside for me is the doors don’t have a top security lock - so housekeeping can key in whenever whether you use the top lock or not
Stayed 4 nights in May 2024
Response from Social Media Manager on 7 May 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

6/10 Okay

Zakiyyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Social Media Manager on 8 May 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 Excellent

Meeko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything ! It was so many options
Stayed 3 nights in May 2024
Response from Social Media Manager on 7 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in May 2024
Response from Social Media Manager on 7 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Juancarlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such an amazing experience for my husband and I ! Javier, from the moment we checked in the lobby was super attentive and helpful. Anything we needed, he was just a call away. He made it a point to inform us of all the daily activities that were happening at the Resort.
Stayed 5 nights in Apr 2024
Response from Social Media Manager on 7 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Ninosca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier was the best!!!! Amazing concierge and amazing resort. 10/10 recommend! We also had an amazing waiter named Ramon at the Steakhouse! He was so kind and hospitable.
Stayed 2 nights in May 2024
Response from Social Media Manager on 7 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Derick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and nice
Stayed 3 nights in May 2024
Response from Social Media Manager on 7 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Social Media Manager on 7 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Ignacio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with great food and drinks. The resort has plenty of amenities to keep the family entertained. My concierge Javier was extremely helpful. Definitely made our stay better. Great pool area that clean with plenty of chairs. Highly recommend this hotel
Stayed 5 nights in Apr 2024
Response from Social Media Manager on 7 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Brayan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and was kept clean. Unfortunately, we got hit with unprecedented rain. Other than that, everything was great—everything you can expect out of a resort. The staff at the buffet could be friendlier. Last but not least, Javier (our butler) was excellent. Always polite, looking out for our best interest. I recommend Javier. He was a pleasure to deal with. He was constantly checking in on us and assisting as required. He and other bar tenders were always great to us.
Stayed 5 nights in Apr 2024
Response from Social Media Manager on 7 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! I don't regret booking at dreams onyx.
Stayed 2 nights in Apr 2024
Response from Social Media Manager on 7 May 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,