Checkin to the unit was a self-checkin and went smoothly. We received an email a couple days in advance with door codes as well as instructions and info for maid cleaning schedule. The host contact, Charlotte, noted in the email that the maid staff worked hard and it was typical to tip them 3-5USD per cleaning. Maid service would occur every other day
Charlotte also mentioned in the email that the maids would refill toiletries, toilet paper, towels, and fill the water jug in the fridge.
The good:
-The unit is in close walking distamce to everything in ZR, while still being quiet.
The bad:
-The bedroom has an AC unit that is old and doesn't work well.
-The matress and pillows in the bedroom are very hard and we didnt sleep well.
-Last and worst of all was the passive aggressive maids and host that accused us of scratching the fridge (we didn't. The maids did) and left no toilet paper and threw their dirty cleaning cloths on top of our laundry in the washer. I believe they did all of this because we forgot to leave a tip on the Monday before they came in to clean. On our check out I did leave 170 pesos ($8.40USD) for the maids.
Two days after we checked out, I received an email from Charlotte, the host, accusing us of scratching the fridge and applying a $100USD fee on my credit card to help cover the cost of a replacement fridge door. Again, we didn't scratch the fridge the maids did. Total scam. AVOID.
I believe they did all of t