Hello Phil, we want to apologise if we could not exceed your expectations. We would love to hear what key points you feel were the ones our performance did not match our usual high level of service. Our hotel it is indeed closed at the moment, but every single day we receive requests of bookings and repeater guests wanted to visit! We apologise that you had a different experience, and hope in the near future we may regain your trust and visit us in any of our Bahia Principe hotels.

Thank you so much Katherine, for us would be a great pleasure to welcome you in any of our hotels!

Thank you for your score. We would like to hear a little bit more about your experience and where we would need to improve. However we appreciate very much your time. Kindest Regards

Dear Guest, On behalf of Hotel Management and all the staff working at Grand Bahia Principe San Juan, we thank you for publication on Expedia about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Grand Bahia Principe San Juan, we want our valuable costumers to enjoy memorable holidays. Bahia Principe Hotels & Resorts, your best hotel in Puerto Plata. Best regards, Annyibert Gonzalez Online Reputation Grand Bahia Principe San Juan

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Online Reputation Grand Bahia Principe San Juan

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Online Reputation Grand Bahia Principe San Juan

Dear Guest, Thank you for taking the time to bring your comments during your stay with us as it is through communications of this nature that we can evaluate our level of service and improve our facilities on all aspects. Once again, thank you so much for your review and we sincerely wish to welcome you again very soon to our Hotel Grand Bahia Principe San Juan. We will be at your disposal for whatever you may need. Kind regards, Annyibert Gonzalez Online Reputation Grand Bahia Principe San Juan

Dear Guest, Thank you for taking the time to bring your comments during your stay with us as it is through communications of this nature that we can evaluate our level of service and improve our facilities on all aspects. Thank you very much for highlighting our amazing staff, they will very grateful to hear of your good comments. Once again, thank you so much for your review and we sincerely wish to welcome you again very soon to our Hotel Grand Bahia Principe San Juan. We will be at your disposal for whatever you may need. Kind regards, Annyibert Gonzalez Online Reputation Grand Bahia Principe San Juan

Dear Guest, Thank you for taking the time to bring your comments during your stay with us as it is through communications of this nature that we can evaluate our level of service and improve our facilities on all aspects. Thank you very much for highlighting our amazing staff, they will very grateful to hear of your good comments. Once again, thank you so much for your review and we sincerely wish to welcome you again very soon to our Hotel Grand Bahia Principe San Juan. We will be at your disposal for whatever you may need. Kind regards, Annyibert Gonzalez Online Reputation Grand Bahia Principe San Juan

Dear Guest, We thank you for writing a review about your experience among us. In the name of the Hotel Management and all our staff, we would like to express you how glad we are to read your positive valuation about the hotel premises due to the arduous effort of our staff. In Grand Bahia Principe San Juan our customer’s satisfaction is part of our guiding principles so we can ensure pleasant experiences to our beloved guests. Likewise, we welcome your feedback about the entertainment which has been shared with our Animation team. In case you decide to visit us once again, please feel free to contact us. Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in the Dominican Republic. Sincerely yours, Annyibert Gonzalez Online Reputation Grand Bahia Principe San Juan

Dear Guest, Thank you for taking the time to bring your comments during your stay with us as it is through communications of this nature that we can evaluate our level of service and improve our facilities on all aspects. Thank you very much for highlighting our amazing staff, they will very grateful to hear of your good comments. Once again, thank you so much for your review and we sincerely wish to welcome you again very soon to our Hotel Grand Bahia Principe San Juan. We will be at your disposal for whatever you may need. Kind regards, Annyibert Gonzalez Online Reputation Grand Bahia Principe San Juan

Dear Guest, Thank you for taking the time to bring your comments during your stay with us as it is through communications of this nature that we can evaluate our level of service and improve our facilities on all aspects. Thank you very much for highlighting our amazing staff, they will very grateful to hear of your good comments. Once again, thank you so much for your review and we sincerely wish to welcome you again very soon to our Hotel Grand Bahia Principe San Juan. We will be at your disposal for whatever you may need. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Online Reputation Grand Bahia Principe San Juan

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Guest, On behalf of Hotel Management and all the staff working at Grand Bahia Principe San Juan, we thank you for publication on Expedia about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Grand Bahia Principe San Juan, we want our valuable costumers to enjoy memorable holidays. Bahia Principe Hotels & Resorts, your best hotel in Puerto Plata. Best regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Guest, On behalf of Hotel Management and all the staff working at Grand Bahia Principe San Juan, we thank you for publication on Expedia about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Grand Bahia Principe San Juan, we want our valuable costumers to enjoy memorable holidays. Bahia Principe Hotels & Resorts, your best hotel in Puerto Plata. Best regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Guest, On behalf of Hotel Management and all the staff working at Grand Bahia Principe San Juan, we thank you for publication on Expedia about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Grand Bahia Principe San Juan, we want our valuable costumers to enjoy memorable holidays. Bahia Principe Hotels & Resorts, your best hotel in Puerto Plata. Best regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Guest, On behalf of Hotel Management and all the staff working at Grand Bahia Principe San Juan, we thank you for publication on Expedia about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Grand Bahia Principe San Juan, we want our valuable costumers to enjoy memorable holidays. Bahia Principe Hotels & Resorts, your best hotel in Puerto Plata. Best regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Guest, Thank you for taking the time to bring your comments during your stay with us as it is through communications of this nature that we can evaluate our level of service and improve our facilities on all aspects. Once again, thank you so much for your review and we sincerely wish to welcome you again very soon to our Hotel Grand Bahia Principe San Juan. We will be at your disposal for whatever you may need. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Guest, Thank you so much for taking time in sending us your feedback about your stay in our hotel. We are very sorry to hear that your experience was not a positive one. We sincerely regret the fact that we were not able to fulfil your expectations regarding some of our hotel facilities and services. However, we have follow up with our staff regarding your concerns and we would like to emphasise that we strive work for to create the best experience possible for all our clients according to our standards. Once more, we regret so much that you have not enjoyed your holidays as you were expected. We would like to have the opportunity to welcome you once again at any of our Hotels Bahia Principe in a near future, especially either of one of our Grand Bahia branch or Luxury Don Pablo Collection, which are a superior category and offer you an even more exclusive service and superior rooms. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Guest, Thank you for taking the time to bring your comments during your stay with us as it is through communications of this nature that we can evaluate our level of service and improve our facilities on all aspects. Once again, thank you so much for your review and we sincerely wish to welcome you again very soon to our Hotel Grand Bahia Principe San Juan. We will be at your disposal for whatever you may need. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Guest, On behalf of Hotel Management and all the staff working at Grand Bahia Principe San Juan, we thank you for publication on Expedia about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Grand Bahia Principe San Juan, we want our valuable costumers to enjoy memorable holidays. Bahia Principe Hotels & Resorts, your best hotel in Puerto Plata. Best regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Guest, Thank you for taking the time to bring your comments during your stay with us as it is through communications of this nature that we can evaluate our level of service and improve our facilities on all aspects. Thank you very much for highlighting our amazing staff, they will very grateful to hear of your good comments. Once again, thank you so much for your review and we sincerely wish to welcome you again very soon to our Hotel Grand Bahia Principe San Juan. We will be at your disposal for whatever you may need. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Client, Thank you so much for taking your time to write us this review about our hotel. We are really appreciated that you highlight in your feedback all the good aspects that you are making mention. We regret so much that we could not meet your expectations in some of our services. However, we sincerely appreciate your review as it is through communications on this nature that we can see what specific points we must focus to our attention. We sincerely hope to welcome you again in Grand BP San Juan in a near future. Kind regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department

Dear Guest, On behalf of Hotel Management and all the staff working at Grand Bahia Principe San Juan, we thank you for publication on Expedia about your experience in our hotel. We are very happy to acknowledge that your experience was amazing and unforgettable due to our facilities and excellent service. In Grand Bahia Principe San Juan, we want our valuable costumers to enjoy memorable holidays. Bahia Principe Hotels & Resorts, your best hotel in Puerto Plata. Best regards, Annyibert Gonzalez Grand Bahia Principe San Juan Quality & Customer Services Department