Romantic Hotels & Resorts in Puerto Morelos from NZ$198

"All of the above. Perhaps laundry service should be included instead of an add-on. Also, the app was not user friendly given wifi access/connectivity issues. Perhaps both options could be available to guests "

"The pool grill could have used more options. But what they had was good. The staff was wonderful. Service was great. The different restaurants where all great. For the price you pay for the stay, it's hard to want to go anywhere else."

"The overall experience was satisfactory. This particular dream resort is ideal for families and individuals seeking a blend of entertainment and relaxation during their vacation. The staff provided exceptional service, and the cuisine was delectable. However, it is worth noting that all restaurants close at 11:00 PM. "

"Treated like royalty. "

"The resort was well-maintained and clean. The employees at the resort are top-notch and we thoroughly enjoyed our time there. The only issue we ran into was the representative from Coco Bongo who wouldn't accept "no thank you" as an answer to the young adults in our group going off the resort to his club. He quickly became very angry and insulting. However, after the altercation he did stay away from us and I did the same. Lastly, I want to thank the resort and the staff for a great New Year's Eve party it was a perfect way to bring in 2026. "

"Overall, excellent stay. We upgraded to diamond club and it was worth every penny. Our primary butler, Nassar, was phenomenal. The food and drinks were so-so for the most part, but no major complaints. Indian restaurant, Taj, was so good. TVs didn’t have netflix option or ability to connect with devices and while we didn’t want to spend vac watching TV, we wanted to watch Stranger Things season finale. Wifi pretty good, AC great. Beautiful ocean views, enjoyed swim out but very cold water in all pools. Resort very fast to respond to needs while on site. Only 1 hot tub was warm on property and filled with kids, so unable to enjoy. Decent beach and pools, many bars. Enjoyed room service and mini bar. Tip the staff, be flexible and kind and it returns to you."

"The room was always clean and tidy every day. Lidia at the xhale club was the best bartender "

"We had a wonderful stay at Hotel Marina El Cid. The rooms were very clean and well maintained, even though they are on the older side. What truly made the experience outstanding was the staff — from housekeeping to the wait staff to the front desk, everyone went out of their way to make us feel welcome and special. The food was excellent with a great variety of restaurants and buffets to choose from, and even the room service exceeded our expectations. Overall, it was a fantastic experience and we would highly recommend Hotel Marina El Cid to anyone looking for great service, comfort, and quality food."