Front of property
Check availability

Reviews of Hotel Don Luis Puerto Montt

4.5 out of 5
Hotel Don Luis Puerto Montt
Quillota 146, Puerto Montt, Los Lagos

Reviews

8.4

Very good

Rating 10 - Excellent. 61 out of 162 reviews" "
Rating 8 - Good. 70 out of 162 reviews" "
Rating 6 - Okay. 23 out of 162 reviews" "
Rating 4 - Poor. 4 out of 162 reviews" "
Rating 2 - Terrible. 4 out of 162 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alvaro, Plantation

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
As soon as I arrived was not even greeted as it should be, when I mentioned that I had a booking with Expedia was todl they could mot find it and that they had stopped working with expedia many years ago and that the reservation was invalid.
Stayed 1 night in May 2024

6/10 Okay

Maria-Jose, Superior

Stayed 1 night in Dec 2021

6/10 Okay

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Avoid especially on weekend as riots still active
Downtown area where hotel is located not best area. Rooms small. Average hotel breakfast. Booked non refundable 10 months early and called 1 month ahead to request the 2 rooms booked be next to one another and was denied. Contact them for same 1 week prior and they agreed...gave us 2 of their worst street side rooms. We arrived 1 hour early and were denied early check in despite them having use of our funds for 10 months. Riots still active there in Puerto Montt during our stay Feb. 20-22, right in the street in front of thr hotel....50 plus hooded antifa types beating cars and causing mayhem, until police arrived with tear gas and water cannon tank and drove them away from our area. We could hesr them throughout the night. We watched all this go down from our windows looking down until the tear gas started entering our rooms and effects thereof. Scared the hell out of our children. This hotel is worth about half of what charged, that if no violence present. Best to avoid while unrest is still active and go to Puerto Varas 20k away....a much nicer upscale place.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un bel hotel mais un environnement bruyant. Si la fenestrstion etait plus etanche, le bruit serait sans doute attenue.
Stayed 8 nights in Feb 2020

10/10 Excellent

Susan R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as a stopover from Patagonia to Lake region
Great as a stopover from southern Patagonia to the Chilean Lake Region. 2 blocks from the shore and beautiful boardwalk, major shopping mall 1 block away, close to good restaurants, 10 minute walk to bus terminal. Hotel halls are beautifully decorated. Full breakfast with eggs, fruit, breads, pastries. Exercise room and sauna. Friendly staff.
Stayed 2 nights in Feb 2020

8/10 Good

Colin, Wellington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No physical wine list, staff had to keep referring to the till to find out the cost
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Andrew S.

Nice Hotel in the Center of Puerto Montt
Great front desk staff. Very willing to help in any way possible. Great complimentary breakfast. Very clean rooms.
Stayed 2 nights in Dec 2018

8/10 Good

Piet, Amsterdam

Liked: Cleanliness, staff & service, room comfort
Nice hotel, fine location. Elevator could be a little more efficient.
Stayed 1 night in Nov 2018

6/10 Okay

J., Sydney

Liked: Cleanliness, staff & service, room comfort
A bit worn but very welcoming
Hotel Don Luis Puerto Montt might be a little old and kitschy but the staff are friendly and welcoming and the rooms were warm and comfortable. What it lacked in 'newness' and 'adequate lighting in the bathroom' it more than made up for with hospitable touches, like a complimentary drink on arrival and a tasty continental breakfast. All in all a nice, no-frills stay that was value for money.
Stayed 2 nights in Sep 2018

8/10 Good

ORAPHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Terance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Puerto Monty
The staff at this hotel is very nice and do their best to accommodate your needs. The hotel itself is very antiquated. The rooms are very small and the showers are even smaller. The hotel is in a very busy part of the city. The road noise is excessive. Especially because there is no air conditioning and you need to have a window open to allow for any fresh air. The breakfast is basic, but decent. Again if not for the kindness of the staff the stay would have been awful. If you do not have some basic understanding of Spanish I would not recommend the hotel as very few of the employees speak English.
Stayed 5 nights in Feb 2018
Response from Francisca - Ecommerce Executive on 6 Mar 2018
Hi! We apollogize about your experiencie with us! We are going to try to improve harder. Best Regards.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay - I would stay there again.
Convenient location, great friendly staff (Natalie is a lovely girl with great English) and nice clean room. However, the room is a bit tight, no in-room tea/coffee facility and the hot water for showers could be a bit hotter.
Stayed 2 nights in Sep 2017

6/10 Okay

oscar, Miami Lakes. usa.

Liked: Cleanliness, staff & service
No air
Our sorprised was find this hotel don't have air conditioning, the thing negative because the staff give excellent service and the location perfect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff! Very helpful and caring
The hotel staff was absolutely wonderful, minus the rude restaurant staff. The breakfast buffet was great, I was pleasantly surprised. We only stayed one night, but I thought the rooms very comfortable and relatively clean, we had a great window view.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel close to centre of town free pisco with check in

10/10 Excellent

Doug, Yarmouth, Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient staff and great location
We found our hotel location, right near the water, shops and park, very convenient. We found a very nice, reasonably priced, popular, family-type restaurant, Tablon del Ancla, quite nearby. At the hotel, the staff was courteous, solicitous, and very efficient. The afternoon day shift head woman (not sure of name) in particular took great effort and initiative in helping us out. She even suggested their calling our rental car company when we arrived (at the close of our trip to Chile) to verify whether they would come to the hotel to pick up our vehicle so that we did not have to drive out to the airport for the return (they did, for just a 15,000 peso fee (about $25). The breakfast was ample and nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
No complaints, good breakfast, pretty fast Wi-Fi, secure storage for bicycle.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean
Good stay, great location

8/10 Good

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

J's mom

Liked: Staff & service
Disliked: Cleanliness
J's mama
My specific complaints re the hotel/room are these: 1. The overall size of the room was too small. Barely able to walk around the bed and if the desk chair was pulled from under the desk, could not pass between that and the bed at all. 2. The queen bed mattress was not of sufficient quality, or was too worn not sure. It sagged. 3. The lighting in the room, particularly the bathroom was woefully inadequate. 4. I had a pretty good view of the water if I could have seen through the window, which was very dirty. 5. There was no bathtub,only a shower. I'm ok with that but the shower was approximately 28 square. Isn't that really small? 6. The bathroom door stuck hard if closed all the way. 7.No clock of any kind in the room, nor nose/facial tissues. 8. There was black mold around the bottom of the shower. Ew. 9. There were no washcloths available, only towels. That, however, is not unusual in Chile. 10. Very thin walls and ceilings, so noisy. There was construction going on overhead and often well into the night. Heard it one morning beginning about 3:30 AM. Sounded like they might come through my ceiling. After 10 days/nights there I was faily well adjusted to everything except the dirty window and moldy shower I felt I was living more in the Chilean experience of not wasting a single thing including space. The hotel where I stayed last December was pure luxury by comparison though. I missed it.

8/10 Good

John, New York

Liked: Cleanliness, staff & service
Good, quick stopover
Staff was above and beyond helpful helping me with a travel arrangement. Bartender was a really cool, interesting person to chat with.

10/10 Excellent

Radek P, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Clean and with very helpful staff. Convenient location (15 walk from bus station; 5 min from waterfront). Could use some fans inside the rooms for warmer nights but otherwise no issues. Will stay again.

8/10 Good

Christopher, victoria Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uruguay stay
classic hotel right in the centre of Montevideo, clean, secure ,helpful, good value for the money

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
A reasonably priced hotel in a run down city - excellent service

8/10 Good

ilan, rishon lezion

Liked: Cleanliness, staff & service, property conditions & facilities
good
Good location small rooms

8/10 Good

CaptPete, Cohasset, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for travel to or from Puerto Montt
This is our second stay it this hotel which we use for travel to locations in Patagonia. The staff are very helpful and many speak excellent English. The rooms are very up to date. The restaurant is quite decent also with interesting tapas available.

8/10 Good

i travel often., Tel aviv. Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 1 night
Nice hotel, very good location, nice staff. We did not use the hotel facilities

4/10 Poor

Michael, Kansas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, but dated, not so nice neighborhood
Hotel seems like it was probably really nice 15 or 20 years ago. Booked two doubles, they had horribly uncomfortable twins. Not super clean, felt like an unsafe neighborhood at night.

10/10 Excellent

eduardo, cri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
We olny stay there for one night and ir was great! The hotel is in a good location, near Montt port great if you are going to a cruise. The breakfast was delicious!!!

2/10 Terrible

Ryan, Chile

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad Hotel
The hotel room did not have any heating and it lacked basic things such as conditioner or toothpaste for travelers. The hotel had internet but it cut out frequently. The biggest problem is the heating especially during the winter with only 2 degrees Celsius outside.

10/10 Excellent

Diane, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and good location
Great location in town and very nice people. The hotel was clean and comfy. very nice breakfast and free welcome pisco sour upon arrival. Older hotel with a lot of character but well maintained. Also free parking!

8/10 Good

Peter

Liked: Cleanliness, staff & service
Hotels.com wrong info
No air con in any room and had to ask for mini bar

6/10 Okay

Mike and Carole

Liked: Staff & service
noisy street location made it not a good choice for an unairconditioned hotel room on a warm night.

8/10 Good

Amy, USA

Liked: Cleanliness, staff & service
Our stay in Puerto Montt
It was pretty good. They did have a good continental breakfast each day.

6/10 Okay

Felipe, Bogota

Liked: Staff & service
Disliked: Room comfort
It's ok for a night
The rooms are very small, you can barely fit your bags into the space available. The shower is very small and the water comes out getting the floor of the whole bathroom wet.

8/10 Good

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
good location, no way to control climate in room
The location was great, only 1 block from the water front and 15 minute walk to the bus station. The street side rooms are probably a bit noisier than the ocean view rooms but the most noise actually comes from inside the hotel. The staff blare the music in the hotel hallways until 10pm so if you'd like to go to bed early, I suggest going downstairs and asking them to turn it down. My other complaint is that there is no way to control the temperature from within the room. Other than that, the staff is friendly, the breakfast buffet is plentiful and the wifi connection is good.

8/10 Good

O'Dell, Nampa, ID, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip of a lifetime!
Having stayed at another Hotel in Puerto Montt the last time this one was excellent!

6/10 Okay

Traveller007

Liked: Cleanliness, staff & service
Fine
The house staff went out of their way on any request. The room had a funny smell coming from the bathroom though... everything else seemed fine!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have travelled a lot to different parts of the world but I have never come across such helpful staff at the front desk. It really surprised me.The staff was extremely helpful they went out of their way to get my tours booked. I cannot say enough, I wish there were more people like them. They had the pride of their country and wanted to help us visit their beautiful country. Good job guys..

6/10 Okay

Ronald, Brusque/SC/BR

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable Hotel - well located
Nice Hotel. Reasonable sized room. Bathroom could be a bit bigger and renewed.

4/10 Poor

SOLANGE

Travelled with family
Disliked: Staff & service
Mala experiencia
Mala experiencia desde el inicio, llegamos de un largo viaje, cansados, supuestamente el check in era las 14:00 hrs, llegamos y nos dicen que a las 15:00, fuimos, volvimos casi a las 4 y nos dicen que aun no esta la habitación, a las 5 y tanto recién entramos porfin a tomar una ducha.. pero no, no habían toallas, estas llegarón a eso de las 7. Para colmo nos exigieron salir al día siguiente a las 11.
Stayed 1 night in Feb 2022

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was closed!!! Expedia book me an hotel that was closed by maintenance
Stayed 3 nights in Sep 2020

8/10 Good

Juha Olavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me gustó la limpieza No me gustó los precios excesivos del casino
Stayed 3 nights in Feb 2020